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White‐collar productivity measurement can be improved, according to results from group sessions conducted with 39 executives, managers and academics which elicited a list of eleven useful areas for measurement. There are three types of ways in which the measurements can be used: self‐improvement; performance appraisal, salary and promotion; and feedback, communication and work direction. Highly interactive jobs should be measured at group level, with individual performance judged on the basis of group results. Peer group ratings can also measure white collar productivity, with existing MBO systems providing information; and time management techniques are also appropriate.

The purpose of this paper shows the effect of hot and humid weather conditions (HHWCs) on workers that has resulted in considerable loss in the construction industry, especially during the hottest periods due to decline in worker productivity (WP). Until the last few decades, there is very limited research on construction WP in HHWCs. Nevertheless, these studies have sparked interests on seeking for the most appropriate methods to assess the impact of HHWCs on construction workers.

This paper begins by reviewing the current measuring methods on WP in HHWCs, follows by presenting the potential impact of HHWCs on WP. The paper highlights the methodological deficiencies, which consequently provides a platform for scholars and practitioners to direct future research to resolve the significant productivity loss due to global warming. This paper highlights the need to identify the limitations and advantages of the current methods to formulate a framework of new approaches to measure the WP in HHWCs.

Results show that the methods used in providing real-time response on the effects of HHWCs on WP in construction at project, task and crew levels are limited. An integration of nonintrusive real-time monitoring system and local weather measurement with real-time data synchronisation and analysis is required to produce suitable information to determine worker health- and safety-related decisions in HHWCs.

The comprehensive literature review makes an original contribution to WP measurements filed in HHWCs in the construction industry. Results of this review provide researchers and practitioners with an insight into challenges associated with the measurements methods and solving practical site measurements issues. The findings will also enable the researchers and practitioners to bridge the identified research gaps in this research field and enhance the ability to provide accurate measures in HHWCs. The proposed research framework may promote potential improvements in the productivity measurements methods, which support researchers and practitioners in developing new innovative methods in HHWCs with the integration of the most recent monitoring technologies.

This study aims to identify means to overcome some of the current problems in public service productivity measurement. The objective is to develop a new method for measuring productivity in large public organizations.

The research is carried out as a constructive case study in the City of Helsinki, Finland. Interviews are used in order to identify practical requirements for measurement. The measurement data from around 200 units is used in testing the method.

The new method applies an approach proposed in the literature. It aggregates measurement information from component measures used at the operative level. Based on test calculations and evaluation it is argued that the new method is managerially more relevant than a conventional method.

This study tested the method only to a limited extent. It is necessary to gain more understanding by applying the method in different organizations, and by using longer time periods.

Current productivity measures of public services have been criticized for providing information that lacks managerial relevance. The method described in this study aims to improve relevance in two ways. It enables the gathering of more detailed measurement information from the operative levels of large organizations. In addition, it facilitates the use of different measurement methods in different service providing departments and units.

Many of the existing studies examine productivity measurement at the macro‐level. This study presents a measurement method that is a step forward in developing more sophisticated measurement systems in public organizations. The study also describes and highlights the role of component productivity measurement at the operative level.

The purpose of this paper is to highlight the fact that a common universal qualitative model of measurement is lacking in global productivity analysis. International quantitative comparisons of country macro-level measurements of productivity have been available in the world for decades. However, there has been no consensus on what exactly constitute the indicators and measures of productivity with a focus on quality.

Through literature review and analysis, a new conceptual qualitative productivity measurement model is being suggested. This model could become the basis for future research undertakings in productivity studies.

This paper finds that there are differences in the definitions of what constitute productivity at the global level and what measurements could be considered to make productivity studies more quantitative as well as qualitative at the same time.

This paper aims to bring about further discussions for a general agreement on what factors constitute a more well-balanced qualitative as well as quantitative productivity measurement model.

An existing effective system of productivity measurement is desirable if productivity improvement initiatives are to take place. Yet amongst white collar workers, productivity measurement tends to be ill‐defined and often non‐existent. This article outlines a framework within which managers can measure white collar productivity.

This paper aims to identify what productivity means in the public sector, how it is measured and how it should be measured and improved, according to municipal authorities in managerial positions.

The approach is both theoretical and empirical. The first part is a literature review of research concerning public sector productivity. The second part presents findings of empirical research that is based on interviews and workshops with municipal authorities representing: special healthcare services; basic healthcare and social services, and educational services. The research was carried out in the Päijät‐Häme region, Finland.

According to the results, there is a certain mismatch between perceptions concerning productivity and the potential that lies in this concept as a functional tool in the public sector's development efforts. Public sector productivity cannot be developed and discussed without taking into consideration the issue of effectiveness.

Deeper common understanding concerning productivity and effectiveness and their measurement are likely to facilitate municipal decision making and service processes in individual workplaces as well as within and among different spheres of authority – and thus facilitate mutual learning.

This paper contributes to development and application of productivity and effectiveness thinking in the public sector. It is linked to service excellence, performance measurement and management systems, creativity in process delivery and deployment of improvement techniques in the public sector. It is of interest both to researchers and practitioners.

The paper aims to identify what productivity means in the public sector, how it is measured and how it should be measured and improved, according to municipal authorities in managerial positions.

The approach is both theoretical and empirical. The first part is a literature review of research concerning public sector productivity. The second part presents findings of empirical research that is based on interviews and workshops with municipal authorities representing: special healthcare services; basic healthcare and social services; and educational services. The research has been carried out in the Päijät‐Häme region, Finland.

According to the results, there is a certain mismatch between perceptions concerning productivity and the potential that lies in this concept as a functional tool in the public sector's development efforts. Public sector productivity cannot be developed and discussed without taking into consideration the issue of effectiveness.

Deeper common understanding concerning productivity and effectiveness and their measurement is likely to facilitate municipal decision making and service processes in individual workplaces as well as within and among different spheres of authority – and thus facilitate mutual learning.

The paper contributes to development and application of productivity and effectiveness thinking in the public sector. It is linked to service excellence, performance measurement and management systems, creativity in process delivery and deployment of improvement techniques in the public sector. It is of interest both to researchers and to practitioners.

Existing measures of productivity were designed to measure productivity in industries in which both input and output are tangible standardised quantities. They are inadequate for productivity measurement of professional services, where intangible and specialised factors of production are in use. This paper seeks to address the difficulties associated with the measurement of productivity of professional service firms and to propose a more adequate measure of productivity in these industries. This measure is tested on a sample of Swedish management consulting firms, and is assessed in relation to several performance indicators of these firms. The findings illustrate the inadequacy of the manufacturing‐based measurement procedures and demonstrate that a measure which acknowledges the unique characteristics of professional services correlates better with firms’ performance. As this field of research is in its infancy, these findings are only suggested as indications for direction in which future research is needed.

The aim of this paper is to find out how the productivity of public services can be measured in the operative level of organisations. In particular, the role of different output elements (tangible and intangible) is examined.

A qualitative research approach is used. The current knowledge of the issue is presented by examining literature on public service productivity, intellectual capital and performance measurement. In the empirical part, the findings of the literature review are applied and further examined in the context of two services of the City of Helsinki, Finland.

The paper identifies tangible and intangible output factors in two case services. It also illustrates how the factors can be measured in practice. The empirical examination suggests that the challenges in the operative level productivity measurement relate especially to defining measures. Identifying of different output factors is an easier task.

The study presents and applies a novel approach of designing productivity measures for public services. More empirical studies using the approach are called for.

The measurement approach presented here can be utilised as a basis for designing sophisticated productivity measures of public services.

A key challenge in examining public service productivity relates to the intangible nature of services. Despite the great potential and practical relevance of the topic there seems to be no understanding of how to capture this feature in order to design valid productivity measures. The paper adds to the current knowledge by describing the process of designing measures for disaggregated components of productivity, shares practical experiences related to the design process and highlights the main challenges.