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Enterprises build online product community to expect users to contribute: opinion sharing (content contribution) and product consumption (product contribution). Previous literature rarely focused on both. The purpose of this paper is to explain user contribution mechanism by identifying content contribution and product contribution.

This research chose Xiaomi-hosted online product community (bbs.xiaomi.cn) and Huawei-hosted online product community (club.huawei.com) where users can freely share ideas and buy products at the same time. Data were crawled from 109,665 community users to construct dependent variable measurement, and 611 questionnaires were used to verify research hypotheses.

The results indicate that both cognitive needs and personal integration needs have a significant positive impact on browse behavior; social integration needs and hedonic needs have a significant positive impact on content contribution behavior. Browse behavior not only directly affects but also indirectly influences product contribution through content contribution behavior.

Findings of this research provide community managers with useful insights into the relationship between content contribution and product contribution.

This study explains the formation mechanism of user product contribution and reveals the relationship between user content contribution and product contribution in online product community. This paper provides a different way of theorizing user contributions by incorporating uses and gratifications theory into the “Motivation-Behavior-Result” framework.

Regarding industrial sports products, there is sometimes a dual sport and health meaning intended by designers. Appearances of sport products are often quite opposite to health products. Design choices made by designers can thus be misunderstood by users. This paper aims to deeper understand the perception gap between designers and users within earlier stages of the design process to limit this confusion and help designers.

The authors propose an approach to help designers defining the perception of a new dual and hybrid product field. The first step is to collect designers’ perception through interviews combined with card sorting. The second step is to compare the perception of designers with that of users. Comparisons are based on an agreement measure.

The approach provides a first step to evaluate the perception of a dual hybrid product field. It allows designers to extract trends and perceptions to be considered for the design of products, to consolidate and confirm their intuitions regarding the intended dual meaning.

The main contribution of this paper is to evaluate the perception of a new and non-defined hybrid product field presenting a duality in appearance. This approach can be used by designers either to identify trends to be considered, reinforce the intended meaning, or validate their intuitions while designing products with dual meanings before.

This paper aims to conceptualize two patterns of user recognition mechanisms and two kinds of user contribution behavior in enterprise-hosted online product innovation community and explain their relationships between user recognition mechanisms and user contribution behavior of online product innovation community.

A Chinese enterprise-hosted online innovation community and an American enterprise-hosted online innovation community are selected as research objects. Four Logit models are developed and some hypotheses are supposed from the perspective of prosocial behavior theory. Objective user data with three months from two online product innovation communities are collected to test with Logit regression analysis.

Findings show that there are obvious correlations between user recognition mechanisms and user contribution behavior, and there is also an obvious difference in community user activity level between the quantity-based user recognition mechanism community and the quality-based user recognition mechanism community. More specifically, in the online product innovation community with quantity-based recognition mechanism, both variables of peer recognition and community image motivation significantly affect user proactive contribution behavior. In the online product innovation community with quality-based recognition mechanism, the variable of peer recognition significantly affects both user proactive contribution behavior and user responsive contribution behavior; the variable of community image motivation significantly affects both user proactive contribution behavior and user responsive contribution behavior.

Although it is voluntary, online user voluntary contribution behavior still need to be presented, recognized and affirmed by community. For enterprise-hosted online community managers, they should pay more attention to design the reasonable online community user recognition mechanism with the coexistence of quantity and quality.

The theoretical contribution in this study is to enrich the existing research theme about enterprise-hosted online product innovation community. First, it conceptualizes two patterns of user recognition mechanisms. Second, it regards the variable of user contribution behavior as the co-existence of proactive contribution and responsive contribution. Third, from the perspective of prosocial behavior theory, it is an important supplement to explain the mechanism of user contribution behavior in enterprise-hosted online product innovation community. Fourth, it deepens the overall understanding of the relationship between user recognition mechanism and user contribution behavior. This study provides theoretical guidance for enterprises how to design reasonable and efficient online product innovation community platform. The theoretical contribution in this study is to enrich the existing research theme about enterprise-hosted online product innovation community. First, it conceptualizes two patterns of user recognition mechanisms. Second, it regards the variable of user contribution behavior as the co-existence of proactive contribution and responsive contribution. Third, from the perspective of prosocial behavior theory, it is an important supplement to explain the mechanism of user contribution behavior in enterprise-hosted online product innovation community. Fourth, it deepens the overall understanding of the relationship between user recognition mechanism and user contribution behavior. This study provides theoretical guidance for enterprises how to design reasonable and efficient online product innovation community platform.

This paper investigates the effects of advising strength of a recommendation agent on users' trust and distrust beliefs and how the effects are moderated by perceived brand familiarity.

A research model is evaluated using a laboratory experiment with 149 participants.

Results reveal that a strong advising tone leads to higher trust in terms of users' credibility and benevolence beliefs and lower distrust in terms of their discredibility beliefs (the trustor's concerns regarding the trustee's dishonesty and competence in engaging in harmful behavior) when perceived brand familiarity is high. By contrast, when brand familiarity is low, strong advising tone results in low trust in terms of users' credibility belief and high distrust in terms of their beliefs in discredibility and malevolence (concerns regarding the trustee's conduct in terms of a malicious intention that can hurt the trustor's welfare).

This paper contributes to the trust and distrust literature by studying how each of the dimensions of trust and distrust can be affected by an RA's design feature. It extends the attribution theory to the RA context by studying the moderating role of brand familiarity in determining the effects of the advising strength of an RA. It provides actionable guidelines for practitioners regarding the adoption of an RA's appropriate advising strength to promote different types of products.

Industrial design has become a key source of competitive advantage and strategic focus to companies in the 1990s. The rapid emergence of the information age, the proletarianization of computer technology, and the need for continual improvements in worker productivity have driven companies to seek ways to enhance worker productivity. The limiting factor, however, is not technology, but workers′ ability to use it effectively. Focusses on design communication, and specifically product framing, and its role in facilitating the interface between worker and technology in business and industrial markets. Product framing encourages users to compare new products with, or “think of” the new product in terms of, a frame of reference with which they already might be familiar. Product framing thus accelerates learning and adoption. Defines, illustrates and categorizes product framing and reports the results of a pilot test.

The purpose of this paper is to investigate the elements of user manual quality and its influences on perceived product quality and customer satisfaction in an integrated model structure.

Survey method was used to evaluate user manual quality and its influences on perceived product quality and customer satisfaction. Electrical appliances consumers were chosen in our sample. Factor analysis and structural equation modeling were performed to introduce, test and validate the user manual quality dimensions and also test the hypotheses.

The findings show a positive significant relation between user manual quality and perceived product quality, and this result demonstrates that consumers perceive user manual quality as a part of their quality evaluation related to the product. The results point out that user manual quality is essential for both low- and high-value products regarding customer satisfaction. The findings also reveal that perceived product quality mediates the influence of user manual quality on customer satisfaction.

This study reveals that providing a high-quality user manual should be an essential element of product management and development strategies. The findings also highlight the need for companies that particularly sell complex products with long product life cycles must invest in providing high-quality user manuals. This will enhance perceived product quality and in turn customer satisfaction.

Although some prior studies address user manuals in the relevant literature, these studies did not examine the elements of user manual quality and their impact on consumers’ perceptions of the product quality and their satisfaction evaluations in a research model. This paper attempts to fill this gap in the literature. In addition, the authors found two major dimensions of user manual quality as content-related elements and representational/format-related elements of the user manual.

Research in the business-to-business (B2B) and user entrepreneurship literature agrees that “user-driven” perspectives allow entrepreneurs to develop innovative products superior to conventional products. Other researchers argue that such “user-driven” products have limited success and limited impact in certain markets (e.g. niche and industrial markets). This study aims to understand the extent to which user input or co-creation becomes critical in determining product performance.

The key informant approach is used for data collection. Data were collected using a survey instrument via an online panel. Existing scales are used to measure all the focal constructs. Partial least square-based structural equation modeling was used to check for the psychometric properties of the scales and test the hypotheses.

The results indicate that user entrepreneurship is significantly related to firm collaboration efforts and customer collaboration efforts in the B2B market. Both firm collaboration efforts and customer collaboration efforts are significantly related to product performance and mediate the relationship between user entrepreneurship and product performance. Also, findings show that there is an “n” relationship between firm collaboration efforts and product performance.

This study supports the concerns raised by researchers about the dark side of value co-creation and highlights that value co-creation can impede product performance when user entrepreneurs lay too much emphasis on the collaboration processes.

Financial technology (Fintech) brings about innovative financial services, such as the possibility of introducing mobile wealth management applications (apps) into consumers' lives. Despite the rapid development of such apps, few studies have focused on users' switching intentions from traditional wealth management services to mobile settings (apps).

Through a survey research method, a total of 378 responses were collected to examine the model. The partial least squares (PLS) technique was employed for data analysis.

To fill this research gap, this paper adopts a push-pull-mooring (PPM) theoretical framework to develop a model for exploring users' switching intentions. According to the empirical results, several push (i.e. perceived inconvenience), pull (i.e. transaction efficiency, perceived personalization and mobile wealth management scenarios) or mooring (i.e. product market expertise and affective commitment) factors are identified that significantly affect switching intention. This study provides theoretical contributions and practical implications for the existing wealth management literature and also offers future research directions.

This study innovatively extends the PPM framework to the traditional and mobile wealth management domains to understand users' switching intentions from offline wealth management services to mobile wealth management apps. The authors uncover several push, pull and mooring factors that are critical for determining users’ switching decisions.

Recent years have witnessed the popularity of social free sampling (SFS). That is, firms on social commerce platforms (e.g. Amazon Vine and Pconline Try) offer free sample products for consumers' applications, and the selected applicants are required to write a product trial report on the sites as a return. The main advantage of SFS is to leverage users' product trial reports to increase product exposure and attract prospective consumers. Thus, product trial reports play a central role in SFS. Despite that scholars have examined the rating bias of product trial reports in recent years' knowledge concerning how product trial reports influence user (i.e. readers of product trial reports) engagement remains sparse. To address the research gap, this paper aims to examine the drivers of user engagement with product trial reports.

This study utilized the Poisson regression model to analyze 3,419 trial reports collected from a well-known Chinese SFS site.

Based on the ELM model, the empirical results indicate that product rating, vividness, opinion balance, and reputation of the trial user are positively associated with user engagement. However, longer reports and reports with higher emotional intensity lead to weaker user engagement. Furthermore, product prices strengthen the positive impact of opinion balance but weaken the positive impact of trial users' reputations.

This study is among one of the first studies to investigate the impact of trial reports on user engagement in SFS. It yields actionable guidelines for SFS campaigns.

A common user interface replaces the multiple interfaces found among individual electronic library resources, reducing the time and effort spent by the user in both searching and learning to use a range of databases. Although the primary function of a common user interface is to simplify the search process, such products can be holistic solutions designed to address requirements other than searching, such as user authentication and site branding. This review provides a detailed summary of software currently on the market. The products reviewed were EnCompass, MetaLib, Find‐It‐All OneSearch, ZPORTAL, CPORTAL, InfoTrac Total Access, MetaFind, MuseSearch, SiteSearch, Single Search, Chameleon Gateway, and WebFeat.