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Book part
Publication date: 20 November 2020

Jan Hán, Martin Petříček and Štěpán Chalupa

This chapter deals with the specific principles and issues of the modelling and simulation of hospitality processes. The methodology of hospitality processes modelling is…

Abstract

This chapter deals with the specific principles and issues of the modelling and simulation of hospitality processes. The methodology of hospitality processes modelling is described, and the set of modelled business processes is presented. This chapter shows the selected opportunities and threats of Business Processes Management approach in the hospitality industry. The second part of this chapter is focussed on the business processes simulation as the method of hospitality managers training. The basic proposal of the hotel business processes simulator is presented. The simulated processes structure–monitored KPIs and the simulator functionality are shown as the part of the hotel simulator design to be discussed before the implementation phase of the project.

Details

Sustainable Hospitality Management
Type: Book
ISBN: 978-1-83909-266-4

Keywords

Book part
Publication date: 2 December 2019

Tatiana B. Leybert and Elvira A. Khalikova

The chapter studies the current tendencies of the Russian practice of decision-making in business systems by the example of a gas distribution company of the Russian…

Abstract

The chapter studies the current tendencies of the Russian practice of decision-making in business systems by the example of a gas distribution company of the Russian Federation. In the modern Russian practice, the companies transform the system of decision-making to the process-oriented approach, which envisages decision-making and correction of decisions not according to functional responsibilities but according to consecutively performed procedures of conducted business processes.

The authors describe the procedure of formation of business processes in a gas distribution company by the example of the business process “Technological connection” and provide its characteristics.

As a result of studying foreign approaches to formation of the model of management and decision-making in companies, the authors develop a methodology of evaluation of economic effectiveness of implementation of a business process, based on the principles of management according to goals and KPI. This methodology allows evaluating the obtained results of a separate stage and of the business process on the whole.

By the example of the studied business process, a set of key indicators of effectiveness of a separate subprocess “Formation of technical condition” in a company is offered, and calculations of final results of effectiveness of this business process are provided. As a result of the final evaluation, practical recommendations for development of managerial decisions in a company are provided.

Book part
Publication date: 25 March 2008

Kimberly S. Jaussi

In response to Ford and Sullivan's chapter, this commentary poses a number of questions intended to help future research efforts ascertain whether levels of analysis and…

Abstract

In response to Ford and Sullivan's chapter, this commentary poses a number of questions intended to help future research efforts ascertain whether levels of analysis and phases of new-venture emergence happen concurrently. Strongly in agreement with Ford and Sullivan's call for a process approach toward the study of entrepreneurial ventures, the commentary focuses on the potential processes associated with different levels of analysis that might possibly underlie the enactment and effectuation processes depicted in their model. Through the examination of these underlying processes, questions for future research are raised to help address the question, “Do levels and phases of new-venture emergence always happen together?”

Details

Multi-Level Issues in Creativity and Innovation
Type: Book
ISBN: 978-1-84950-553-6

Book part
Publication date: 1 August 2019

Irina A. Morozova, Alina V. Chesnokova, Olga V. Fetisova and Liudmila S. Maksimenko

Purpose: The purpose of the work is to study the characteristics of leadership and to determine its value in the process of decision making in modern business systems, as…

Abstract

Purpose: The purpose of the work is to study the characteristics of leadership and to determine its value in the process of decision making in modern business systems, as well as to determine the possibilities of increasing the effectiveness of this process through changing the characteristics of leadership.

Methodology: Target study of the influence of leadership on the process of decision making in modern business systems on the basis of the methodology of the systemic approach is performed, and two additional characteristics of leadership are determined, apart from management style, in the aspect of making of managerial decisions: contradiction of leaders in business system and authority of a formal leader (business manager) in business system and his competence as to involvement of employees into the process of making of managerial decisions, which includes capabilities. Depending on combination of these characteristics, classification of leadership in modern business systems as to criterion of decision making is offered.

Conclusions: It is substantiated that the most preferable type of leadership in a modern business system as to criterion of decision making is highly effective involvement of employees in the process of making of managerial decisions. Capabilities of increasing the effectiveness of the process of making of managerial decisions in a modern system through changing the characteristics of leadership are connected to transition to this type of leadership through overcoming the contradiction of leaders in a business system and increase of competence of the formal leader (business manager) in a business system as to involvement of employees in the process of making of managerial decisions through his training.

Originality/value: It is substantiated that leadership in business system determines only certain characteristics of the process of making of managerial decisions, and no type of leadership can guarantee optimal decisions. With highly effective involvement of employees in the process of making of managerial decisions, the probability of optimal decisions is the highest, so this type of leadership is the most perspective for modern business systems.

Details

Specifics of Decision Making in Modern Business Systems
Type: Book
ISBN: 978-1-78756-692-7

Keywords

Abstract

Details

Knowledge Assets and Knowledge Audits
Type: Book
ISBN: 978-1-78973-771-4

Book part
Publication date: 2 December 2019

Viktor P. Kuznetsov, Ekaterina P. Garina, Natalia S. Andryashina and Elena V. Romanovskaya

Despite certain studies in the given sphere, the issues of systemic organization of management of business decisions, aimed at increase of competitiveness of products of…

Abstract

Despite certain studies in the given sphere, the issues of systemic organization of management of business decisions, aimed at increase of competitiveness of products of the studied sphere, are not elaborated in the Russian theory and practice. At present, the task of formation of a completely new theoretical and methodological basis of production management, improvement of existing and development of modern mechanisms, methods, and technologies of design and efficiency management of business decisions, which allow increasing competitiveness, becomes a top priority in activities of any company. This is confirmed by active development in international practice of the systems of management and support for products’ life cycle. These technologies are oriented at flexible high-tech production with wide usage of automatized systems of production and complex technological processes. A special role in scientific development of the issue of increase of effectiveness of management of industrial companies belongs to studies on creation of integrated production systems and application of new technologies of management, which are based on increase of products’ quality. These issues are especially topical for domestic manufacturer. The key components of competitiveness of an industrial company are innovational and technological development of productions, creation, and development of new organizational and institutional forms, strategic partnership of participants of production and technological chain, and emphasis on quality and safety of manufactured products.

Details

The Leading Practice of Decision Making in Modern Business Systems
Type: Book
ISBN: 978-1-83867-475-5

Keywords

Abstract

Details

Knowledge Assets and Knowledge Audits
Type: Book
ISBN: 978-1-78973-771-4

Book part
Publication date: 1 September 2021

Amitava Mitra

A majority of products for manufacturing or consumers have multiple characteristics that must meet the requirements of the customer. For example, a steel beam any have…

Abstract

A majority of products for manufacturing or consumers have multiple characteristics that must meet the requirements of the customer. For example, a steel beam any have dimensional tolerances on its length, width, or height and functional tolerances on its strength. The characteristics are influenced by different processes that create the product. For an individual characteristic, process capability measures exist that convey the degree to which the characteristic meets the specification requirements. Such measures may indicate the proportion of nonconforming product related to the particular characteristic, under some distributional assumptions of the characteristic. For products with multiple characteristics, the unit costs of rectification may be different, making the satisfaction of some characteristics meeting customer requirements more important than others. In this paper, an aggregate process capability performance measure is developed that considers the relative importance of the characteristic based on unit costs of nonconformance. Based on the aggregate measure, appropriate process capability measures for the individual measures are also derived. Bounds on the aggregate capability measures are also established.

Article
Publication date: 15 November 2022

Qingyang Liu, Ziyang Zhang, Denizhan Yavas, Wen Shen and Dazhong Wu

Understanding the effect of process parameters on interfaces and interfacial bonding between two materials during multi-material additive manufacturing (MMAM) is crucial…

Abstract

Purpose

Understanding the effect of process parameters on interfaces and interfacial bonding between two materials during multi-material additive manufacturing (MMAM) is crucial to the fabrication of high-quality and strong multi-material structures. The purpose of this paper is to conduct an experimental and statistical study to investigate the effect of process parameters of soft and hard materials on the flexural behavior of multi-material structures fabricated via material extrusion-based MMAM.

Design/methodology/approach

Sandwich beam samples composed of a soft core and hard shells are fabricated via MMAM under different printing conditions. A design of experiments is conducted to investigate the effect of the print speed and nozzle temperature on the flexural behavior of soft-hard sandwich beams. Analysis of variance and logistic regression analysis are used to analyze the significance of each process parameter. The interfacial morphology of the samples after the flexural tests is characterized. Thermal distributions during the MMAM process are captured to understand the effect of process parameters on the flexural behavior based on inter-bonding formation mechanisms.

Findings

Experimental results show that the soft-hard sandwich beams exhibited two different failure modes, including shell failure and interfacial failure. A transition of failure modes from interfacial failure to shell failure is observed as the nozzle temperatures increase. The samples that fail because of interfacial cracking exhibit a pure adhesive failure because of weak interfacial fracture properties. The samples that fail because of shell cracking exhibit a mixed adhesive and cohesive failure. The flexural strength and modulus are affected by the nozzle temperature for the hard material and the print speeds for both hard and soft materials significantly.

Originality/value

This paper first investigates the effect of process parameters for soft and hard materials on the flexural behavior of additively manufactured multi-material structures. Especially, the ranges of the selected process parameters are distinct, and the effect of all possible combinations of the process parameters on the flexural behavior is characterized through a full factorial design of experiments. The experimental results and conclusions of this paper provide guidance for future research on improving the interfacial bonding and understanding the failure mechanism of multi-material structures fabricated by MMAM.

Details

Rapid Prototyping Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1355-2546

Keywords

Article
Publication date: 16 November 2022

Vibeke Thøis Madsen

This article explores how employees in a public sector organization (PSO) make sense of the introduction of a social intranet and new employee communication roles. The aim…

Abstract

Purpose

This article explores how employees in a public sector organization (PSO) make sense of the introduction of a social intranet and new employee communication roles. The aim is to understand employee sensemaking and how sensemaking influences the change process within the organization.

Design/methodology/approach

The article is based on a case study in a Danish PSO with 30,000 employees. The empirical material includes strategic documents, online observations and seven focus groups with employees conducted before, during and after the introduction of a new social intranet.

Findings

The employees found that making sense of the purpose with the social intranet is difficult. A managerial approach to change communication could easily result in employees' frustrations and concerns being dismissed as signs of resistance to change. From a communication perspective, the findings reveal that the employees engaged in seven different sensemaking enactments.

Research limitations/implications

Change cannot be understood simply as something that employees are for or against. Instead, a change process should be perceived as a set of communication processes or sensemaking enactments happening in interactions between employees that can act in favor of, against or neutrally toward change.

Practical implications

Managers and communication professionals can interact with the seven sensemaking enactments, and some tentative initiatives are suggested in the article.

Originality/value

The article explores the employee perspective in a change process in a PSO and identifies seven employee sensemaking enactments highlighting that change happens in communication processes.

Details

Journal of Communication Management, vol. 26 no. 4
Type: Research Article
ISSN: 1363-254X

Keywords

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