Search results

This chapter describes the change efforts and action research projects at a Dutch multinational which, over a period of 25 years, produced in one of its businesses a zigzag path toward collaborative leadership dynamics at the horizontal and vertical interfaces. The chapter also identifies the learning mechanisms that helped achieve this transformation. Changing the patterns at the vertical interfaces proved to be a most tricky, complex, and confusing operation. The data show that organizations need hierarchical interfaces between levels, but are hindered by the hierarchical leadership dynamics at these interfaces. The data furthermore show that competitive performance requires more than redesigning horizontal interfaces. A business can only respond with speed and flexibility to threats and opportunities in the external environment when the leadership dynamics at agility-critical vertical interfaces are also changed.

There is a substantial lack of the need for adopting interface between accounting systems of companies and banks in Vietnam. The purpose of this paper is to bring out the benefits and lacunas in the adoption of interface for companies as well identify the factors that possibly could be crucial in making the interface adoption a success or failure.

The study is set in the context of case analysis and has adopted a mixed method approach. In this study, a contrast between successful adopters of interface and non-adopters of interface is discussed to identify the motivating factors for interface as well as the factors which form the barriers for non-adopters.

By conducting a case study-based analysis for intensive data comparison of two companies as interface adopters and two as non-adopters in Vietnam, it is found that the success of the interface adoption is influenced by inter-related factors such as the manager characteristics, industrial environment, company characteristic and innovation characteristics. Particularly, the effectiveness of the interface can be well demonstrated by cost saving, manpower reduction, data consistency, accuracy, and speed of the process.

The impact on the banker is not analyzed. Furthermore, this research only focuses on the effects of interface on the electronic banking system and accounting modules in the form of electronic payment, while in reality, banks provide a variety of services which can also be explored by other researchers.

This is one of the first studies in the context of Vietnam. This study is highly relevant in the current context, given the significant growth in the number of industries and export markets in Vietnam.

There is a huge amount of information and data stored in publicly available online databases that consist of large text files accessed by Boolean search techniques. It is widely held that less use is made of these databases than could or should be the case, and that one reason for this is that potential users find it difficult to identify which databases to search, to use the various command languages of the hosts and to construct the Boolean search statements required. This reasoning has stimulated a considerable amount of exploration and development work on the construction of search interfaces, to aid the inexperienced user to gain effective access to these databases. The aim of our paper is to review aspects of the design of such interfaces: to indicate the requirements that must be met if maximum aid is to be offered to the inexperienced searcher; to spell out the knowledge that must be incorporated in an interface if such aid is to be given; to describe some of the solutions that have been implemented in experimental and operational interfaces; and to discuss some of the problems encountered. The paper closes with an extensive bibliography of references relevant to online search aids, going well beyond the items explicitly mentioned in the text. An index to software appears after the bibliography at the end of the paper.

This paper aims to investigate how various organizational interfaces between firms, units and functions, and the interplay between them, are developed and mobilized in product development processes.

The theoretical framework is based on the industrial network approach, including interactive resource development and the concept of organizational interfaces. A single case study is conducted at a world-leading industrial tool manufacturer, illustrating how resources are combined over time, crossing boundaries of firms, units and functions in the development of a hand-held digitalized tool for quality assurance in the production of cars. Data have been collected through semi-structured interviews, with additional data in the form of project reports, internal documents and practices for external collaboration.

In addition to inter-organizational interfaces, the study identifies a typology of scouting, embarking and integration interfaces at unit level (geographically spread units of one multinational corporation) and interpretation and reciprocal interfaces at function level. The conclusions show that these interfaces affect the outcome of three aspects of the product development process: product characteristics and functionality features, system integration and organizational network extent. Existing interfaces serve as a platform for developing interaction further and provide the interfaces with new content, thus moving between different types of interfaces. Product development processes also involve new interfaces where there was no previous interaction between the parties.

This research has implications for the interplay between interfaces in cases involving multiple external and internal actors in resource combining efforts.

External interactions between firms influence and impact internal activities and resources. Managers need to be aware of the complex interdependencies between external and internal interfaces and resources. Managing organizational interfaces is about both exploiting established interfaces and developing new ones. Consequently, existing interfaces may be activated differently to align with new interaction purposes, which, in turn, requires efforts to combine resources according to the new conditions.

Previous research contains a typology of organizational interfaces between customers and suppliers. The study expands on this research by identifying internal interfaces between units and functions.

The development time for user interfaces is drastically reduced by today's shorter product life cycles. Generally, at the end of the development phase, there is not enough time or money left to enhance the usability of software. After the user interface has been developed, the users are left alone to handle any problems with the interface. Systematic development using engineering processes can help to overcome these usability problems. Engineering processes identify and consider clearly defined requirements during the development phase. This results in more usable products and a growing recognition of the importance of engineering processes. This article aims to introduce a structured Useware engineering process that increases the effectiveness and efficiency of user interface development.

This article introduces a structured Useware engineering process, the application of which enhances user orientation which leads to higher acceptance and more practical user interfaces.

The article finds that the current process is supported by various expert development tools for the production of user interfaces; these tools ensure a systematic and continuous data transferability from one phase to the next. The process has already provided remarkable results in the area of task orientation and usability within several different industrial sectors, e.g. medicine, manufacturing industry and process engineering. Further possibilities to apply this process are software for online catolog planning or lending and return machines.

This article introduces a structured engineering process that increases the effectiveness and efficiency of user interface development which has the possibility of use in online catolog planning or lending and return machines.

The purpose of this paper is to investigate the management of the logistics-manufacturing interface between the manufacturer and its logistics service provider from the perspective of the service-dominant (S-D) logic.

The approach adopted is that of abductive reasoning through case study: data are primarily gleaned from semi-structured in-depth interviews. Field visits and secondary documentation are used to ensure data validity.

The results show that the interface can be categorized into three levels: design interface between products and logistic services, process interface between manufacturing processes and service-offering processes, and information interface between manufacturing information systems and logistics information systems. The results also indicate that ten foundational premises of S-D logic, especially service-focussed, customer-oriented and rational views can be applied in defining and managing these interfaces.

This research contributes not only to the theory of S-D logic and managing interface, but also provides managers with guidelines of applying S-D logic to build a service-focussed, customer-oriented and relational logic to effectively manage the logistics-manufacturing interface. However, the research is limited to the context of automotive and logistics industries.

Three levels of logistics-manufacturing interface, including design, process and information are identified, and S-D logic is applied to identify and manage the interface.

Business functions and business processes are two constructs that have emerged as key elements of the Reengineering and Benchmarking discourses. Historically there has been an implied dichotomy between functional “silos” and cross‐functional processes. It is contended that the resultant dualism has led to oversimplification of the interfaces in process based organisations. Seeks to extend the function‐process organisational constructs into a more multi‐faceted issue where many differing organisational groupings are linked by business processes, as in the case of network organisations. A multiple case research methodology was applied to organisations, which were at different stages of function‐process development. The key research question was to determine the key factors involved as an organisation moved from a more simple function‐process perspective to a more complex network‐process development. The findings indicated that process benchmarking was a key element throughout this development and that the approach taken to benchmarking also changed throughout.

The purpose of this paper is to identify factors that can help managers to overcome barriers to alignment of operations strategy at the interface with marketing.

This objective required the application of a procedure based on strategic consensus and a deeper analysis, such that the delimitation of the study in a single case was mandatory. The strategic processes of interfacing involve managerial attributes that are subject to the influence of human aspects and, therefore, the research method used a qualitative approach. The protocol design included the following data sources: interviews, document reviews and researcher observations. The categorisation was made based on the theoretical references, the frequency of observations, common responses and information from documents.

The balance between intra‐functional trade‐offs, joint research on the competitive context, reflections on the understanding of customer needs and operational performance, and understanding of inter‐functional trade‐offs were the main factors verified. They effectively support decisions associated with interface processes and promotes the integration of these processes. They can generate inputs that enable managers to achieve an appropriate balance among alternatives in light of various trade‐offs.

These factors make possible new connections between strategic processes in the context of operations and marketing functions. The formations of these strategies are aligned through a better understanding of both threats and opportunities by means of a joint analysis of the competitive context. The presented findings can be used to develop a clear definition of strategic objectives of operations and a more appropriate treatment of market needs.

The findings from the research can be considered as new elements for promoting alignment in the formation process of the operations strategy. Little research to date has examined the operations‐marketing strategic interface of companies in the context of strategic consensus.

As the construction industry strives for closer integration of the participants, more responsibility for the management of the detailed design process is being directed to main contractors and combined with their existing duties of managing the construction and pre‐construction processes. Crucially, this necessitates successful management of the interface between these processes, and this paper seeks to investigate a conceptual view of that interface to provide a foundation for improving understanding of it.

Recent and current literature is examined, and various theoretical backgrounds for the design and the construction processes are reviewed. The consequences for the understanding of the interface are discussed. The significance of conceptual frameworks is also reviewed.

A significant difference is identified in the published work between the theoretical understandings of the construction and design processes. From this a conceptual framework for the interface between these processes is developed.

The difference identified may have significant implications for further research, and for the development of management techniques applicable to the interface. Furthermore, the lack of access to specialist knowledge at the optimum time during the design process is identified as having a potentially significant impact on that process.

These findings could provide an understanding and basis for further research into the interface between the processes, and for the development of an enhanced model that would facilitate improved management of the interface and the optimisation of the process of the selection, appointment and input of specialist subcontractors.

This article presents a novel user‐oriented interface for generalised informetric analysis and demonstrates how informetric calculations can easily and declaratively be specified through advanced data modelling techniques. The interface is declarative and at a high level. Therefore it is easy to use, flexible and extensible. It enables end users to perform basic informetric ad hoc calculations easily and often with much less effort than in contemporary online retrieval systems. It also provides several fruitful generalisations of typical informetric measurements like impact factors. These are based on substituting traditional foci of analysis, for instance journals, by other object types, such as authors, organisations or countries. In the interface, bibliographic data are modelled as complex objects (non‐first normal form relations) and terminological and citation networks involving transitive relationships are modelled as binary relations for deductive processing. The interface is flexible, because it makes it easy to switch focus between various object types for informetric calculations, e.g. from authors to institutions. Moreover, it is demonstrated that all informetric data can easily be broken down by criteria that foster advanced analysis, e.g. by years or content‐bearing attributes. Such modelling allows flexible data aggregation along many dimensions. These salient features emerge from the query interface‘s general data restructuring and aggregation capabilities combined with transitive processing capabilities. The features are illustrated by means of sample queries and results in the article.