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Despite US government policymakers′ hopes for a return to US predominance in the marketplace, manufacturers face the fact that the Japanese manufacturing superiority is largely due to better quality, cost‐effective operations, and rapid response to customers. A few explanations for the US disadvantage have been preferred (such as higher wages, unionisation, lack of lifetime employment, lack of automation, lack of existence of economies of scale and the dynamic effect of the learning curve), but all have been refuted. The researchers believe the explanation lies in the lack of emphasis on two strategies in manufacturing dominance: first, integrating quality control techniques into all operating disciplines, including design, production, and logistics; second, efficient utilisation of manufacturing resources including equipment, material, personnel, and time. This article examines the role of these two strategies in regaining US manufacturing dominance and reports the advantages obtained by nine manufacturing organisations implementing them.

In this project, we propose and test a new device – wearable sociometric badges containing small microphones – as a low-cost and relatively unobtrusive tool for measuring stress response to group processes. Specifically, we investigate whether voice pitch, measured using the microphone of the sociometric badge, is associated with physiological stress response to group processes.

We collect data in a laboratory setting using participants engaged in two types of small-group interactions: a social interaction and a problem-solving task. We examine the association between voice pitch (measured by fundamental frequency of the participant’s speech) and physiological stress response (measured using salivary cortisol) in these two types of small-group interactions.

We find that in the social task, participants who exhibit a stress response have a statistically significant greater deviation in voice pitch (from their overall average voice pitch) than those who do not exhibit a stress response. In the problem-solving task, participants who exhibit a stress response also have a greater deviation in voice pitch than those who do not exhibit a stress response, however, in this case, the results are only marginally significant. In both tasks, among participants who exhibited a stress response, we find a statistically significant correlation between physiological stress response and deviation in voice pitch.

We conclude that wearable microphones have the potential to serve as cheap and unobtrusive tools for measuring stress response to group processes.

There are various risks that can derail the adoption of business analytics (BA) practice in a telecom service provider (TSP) thereby jeopardising the possibility to increase profitability and improved customer experience. The purpose of this paper is to analyse different associated risks using situation-actor-process, learnings-actions-performance (SAP-LAP) model and build mitigation strategies for the adoption. Also the risks are ranked using the interactive ranking process (IRP) methodology and the dominating matrix provides insight to the actions and actors that need attention to improve the processes and performance.

A case study of a TSP (X1) was analysed through close interactions with experts within the company and externals involved in setting up the BA practice in X1. Using the SAP-LAP framework risks were identified and then the IRP was used to rank the actors w.r.t performance and actions w.r.t processes.

X1 has taken initiatives for setting up the BA practice in order to improve the profitability and customer experience through data insights. The suggested conceptual SAP-LAP model helps to address risk mitigation strategies for its adoption and the IRP frameworks helps in understanding the prioritisation matrix (using the ranking) to be considered to mitigate the risks.

The IRP framework is limited to certain relationships between actors, w.r.t processes and actions w.r.t performance for the prioritisation matrix of identified risks. This has scope to be further expanded to other relationships and therefore refining the findings. Also this approach could be used to study other industries too.

SAP-LAP model identifies the risks in adopting the BA practice in a TSP. The synthesis of SAP leads to LAP, which bridges the gap by suggesting improvement actions based on the learning from the present situation, actors and processes. IRP provides the prioritisation matrix for mitigating the risks by identifying the dominating factors.

BA practice plays a dominant role in a TSP. An approach to study the risks of its adoption using the SAP-LAP and IRP framework bridges the gap between the academic and corporate world. This paper is very relevant to managers involved in setting up a BA practice. For the academic, use of research model validates the identification of risks that are recognised in the corporate world and prioritising the risks that need to be addressed.

Purpose – The purpose of this chapter is to bring data to suggest that group processes have a biological base, lodged in human neurology as it evolved over the last 7 million years.

Design/methodology/approach – The method for discovering the neurological basis of group processes is labelled evolutionary sociology, and this method revolves around: (1) cladistic analysis of traits of distant ancestors to humans and the great apes, with whom humans share a very high proportion of genes, (2) comparative neurology between the great apes and humans that can inform us about how the brains of humans were rewired from the structures shared by the last common ancestor to humans and apes, and (3) ecological analysis of the habitats and niches that generated selection pressures on the neurology of apes and hominins.

Findings – A key finding is that most of the interpersonal processes that drive group processes are neurologically based and evolved before the brain among hominins was sufficiently large to generate systems of symbols organized in cultural texts remotely near the human measure. There is, then, good reason to study the neurological basis of behavior because neurology explains more about the dynamics of interpersonal behavior than does culture, which was a very late arrival to the hominin line.

Research implications – One implication of these findings is that social scientific analysis of interpersonal processes and group dynamics can no longer assume that groups are solely a constructed process, mediated by culture and social structure. There were powerful selection pressures during the course of hominin evolution to increase hominin sociality and especially group formation, which required considerable rewiring of the basic ape brain. Since groups are not “natural” to apes in general and even to an evolved ape-like humans, it is important to discover how humans ever became group-organizing animals. The answer resides in the dramatic enhancing of emotions in hominins and humans, which shifts attention away from the neocortex to the older subcortical areas of the brain. Once this shift is made, theorizing and research, as well as public views on human sociality, need to be recast as, first, an evolved biological trait and, only second, as a most tenuous and fragile of a big-brained animal using language and culture to construct its social world.

Originality/value – The value of this kind of analysis is to liberate sociology and the social sciences in general from simplistic views that, because humans have language and can use language to construct culture and social structures, the underlying biology and neurology of human action is not relevant to understanding the social world. Indeed, just the opposite is the case: to the extent that social scientists insist upon a social constructionists research agenda, they will fail to conceptualize and perform research on more fundamental forces in the social world, including group dynamics.

This research paper generates new insights into the challenges of implementation in women’s enterprise policy. It argues that organisations involved in policy implementation need to be understood as operating in a context of institutional pluralism and answers: How do organisations involved in the implementation of women’s enterprise policy manage the challenges of institutional pluralism?

Addressing the need for women’s enterprise policy to learn from the past, the research adopts a historical approach to the study of policy implementation through examination of the UK’s Phoenix Development Fund (1999–2008). It analyses a wide range of secondary sources to examine 34 projects funded and supported by the Phoenix Development Fund that targeted women entrepreneurs.

Potentially conflicting institutional logics associated with central government, mainstream business support and local communities were managed through four key processes: dominance; integration; constellation and bridging. The management of institutional pluralism was effective in delivering support to communities but not in providing an effective platform for learning in government or establishing sustainable, long-term mechanisms.

The paper develops an empirical contribution to practice through identification of processes to manage the challenges of institutional pluralism and lessons for community-engaged policy implementation. A theoretical contribution to academic debates is provided by the conceptualisation of these challenges in terms of institutional pluralism and the novel concept of institutional bridging. The study also demonstrates the value of historical methods for women’s enterprise policy to learn the lessons of the past.

The purpose of this paper is to develop a multi-attribute group decision-making (MAGDM) method under the q-rung orthopair trapezoidal fuzzy environment, which calculates the interaction between the criteria depending on the proposed q-rung orthopair trapezoidal fuzzy aggregation Choquet integral (q-ROTrFACI) and employ TODIM (an acronym in Portuguese of Interactive and Multi-criteria Decision Making) to consider the risk psychology of decision-makers, to determine the optimal ranking of alternatives.

In MAGDM, q-rung orthopair trapezoidal fuzzy numbers (q-ROTrFNs) are efficient to indicate the quantitative vagueness of decision-makers. The q-ROTrFACI operator is defined and some properties are proved. Then, a novel similarity measure is developed by fusing the area and coordinates of the q-rung orthopair trapezoidal fuzzy function. Based on the above, a Choquet integral-based TODIM (CI-TODIM) method to consider the risk psychology of decision-makers is proposed and two cases are provided to prove superiority of the method.

The paper investigates q-ROTrFACI operator to productively solve problems with interdependent criteria. Then, an approach is proposed to determine the center point of q--ROTrFNs and a q-rung orthopair trapezoidal fuzzy similarity is constructed. Furthermore, CI-TODIM method is devised based on the proposed q-ROTrFACI operator and similarity in q-rung orthopair trapezoidal fuzzy context. The illustration example of business models' solutions and hypertension health management are given to demonstrate the effectiveness and superiority of proposed method.

The paper develops a novel CI-TODIM method that effectively solves the MAGDM problems under the premise of fully considering the priority of criteria and the risk preference of decision-makers, which provides guiding advantages for practical decision-making and enriches the application of decision-making theory.

To defend the thesis that critical theory has become unable to call into question and challenge the main impulses of modern capitalist societies. The reason for this is that the capacities of language on the one hand and the hermeneutic processes that underlie the process of “recognition” are insufficient to counter the power of socialization to shape subjectivity and the cognitive and evaluative capacities of subjects.

I provide a critical reading of the methodology of linguistic and recognitive theories of intersubjectivity by means of a theory of domination derived from Rousseau which shapes the cognitive and epistemic powers of subjects thereby weakening their capacity to be socialized via the media of language and social recognition.

By divorcing our cognitive ideas about the social world from the social-ontological processes that shape and deform it under capitalism, this brand of critical theory succeeds in sealing off the mechanisms of social domination and power relations that were at the heart of the enterprise from its inception.

Critical theory must move toward a more comprehensive theory of the social totality in order for it to retain its critical character.

The paper questions the main ideas held by the mainstream of critical theory such as its reliance on hermeneutic and linguistic forms of consciousness and social praxis as well as a theoretical reliance on pragmatic theories of mind and Mead’s conception of socialization.

This paper focuses on the processes by which different manager groups can influence product mix changes. The paper analyses three different types of process ‐ dominance, compromise and integration ‐ through which the extensiveness and renewal of a product mix was shaped by groups of marketing and production managers, general managers and owner‐managers. Each of the groups developed their own understanding, or “logic of action”, about the most desirable product mix. It is shown that these logics of action play an important role in product mix changes, not as isolated elements but in interaction with one another and the industry context. This paper provides a detailed empirical analysis of a product mix pattern over a long duration by illustrating the three different forms of managerial interaction by which the product mix was achieved. The contribution of the study is twofold. First, the study shows that historical and contextual studies are required in order to understand the role and relevance of marketing activities and marketing based actors in business firms. Second, the study gives evidence for the usefulness of inter‐disciplinary research and discussion within the field of marketing studies.

This paper aims to investigate whether verbal rating scales are viable formats for attitude measurement through an application to Japanese consumers' product quality perceptions.

The article notes theoretical differences between Likert‐based and Thurstone approaches to attitude measurement. The paper illustrates a Thurstone scale development process.

The new scale possesses nomological validity; it correctly predicts how consumer ethnocentrism relates to product quality evaluations for brands in different competitive situations.

The convenient, ready‐to‐apply verbal rating scale can measure Japanese consumers' perceptions of product quality. The article also offers survey researchers some practical guidance for developing their own verbal rating scales.

Verbal rating scales are rarely found in existing literature. This study sheds light on a frequently overlooked measurement scale format for measuring attitudes.