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This paper aims to focus on the implementation of the International Electrotechnical Commission (IEC) 61850–9-2 standard based process bus with merging units (MUs) and sampled values (SV) to improve the protection and control systems. The digital process interface is important to be included on the process bus level.

The IEC 61850–9-2 process bus standard is not extensively used in regard to SV when the IEC 61850 standard is implemented by power utilities. Many protection and control intelligent electronic devices (IEDs) are connected to a substation communication network, routers and switches using fibre-optic linked Ethernet. However, inductive current transformers (CTs) and voltage transformers (VTs) secondary circuits are still hardwired to the IEDs. The paper highlight issues with the copper wires for currents signals and how these issues can be eliminated by using the MUs and the SV protocol. The voltage regulator control IED of each transformer is required to regulate the voltage level of the secondary side bus bar it is connected to. All the regulating IEDs of parallel-connected transformers are required to communicate with each other to share information. They collectively control the bus bar voltage depending on the switching configuration of the parallel transformers.

It is shown that process bus information such as the high voltage switchgear status information of primary plant in the yard, can be used to improve the substation protection and control systems. The power transformer protection and voltage regulator control are focused on.

The deliverables of the research work can be applied in: The Centre for Substation Automation and Energy Management systems of the Department of Electrical Engineering, power utilities and other establishments using power systems and digital substations in the electrical supply industry. The research work on the thesis led to the development of a laboratory test-bench where students can learn and understand the basics of the IEC 61850–9-2 SVs principles. The test-bench components such as the IEDs, real-time digital simulator, standalone MUs and Ethernet equipment can be used for future research applications. The test-bench can be used to demonstrate during course work for students at the University, the basics of digital substations using a process bus network with IEDs, MUs and Ethernet equipment.

The research work showed where lab equipment is getting outdated and future equipment will be required for research work in IEC 61850–9-2 process bus.

Power utilities can benefit from implementing the IEC 61850 part 9–2 of the standard and by using MUs and other process interface information in substations. A cost reduction in high voltage equipment, substation installation and commissioning costs and better performance of protection and control system can be achieved.

This study aims to optimize the traffic capacity allocation to solve the problem of low share of public transit in the landside system so as to get rid of the congestion trouble in landside traffic. The optimal timetable for airport buses can be searched by changing the departure interval of each line and evaluating the corresponding performance continuously.

This paper constructs a simulation model based on the real-world situation in Beijing Capital International Airport (BCIA), which simulates the whole process of airport bus schedules and analyzes the connections among multiple steps for transferring. The evaluation system is constructed by considering the benefits of passengers, airports and companies comprehensively. The optimal timetable for airport buses can be searched by changing the departure interval of each line and evaluating the corresponding performance continuously.

According to the experimental results, an excellent evacuation effect can only be achieved when the majority of departure intervals of airport buses are shortened to 50% of their original values, and some busy routes such as the Beijing Station line are supposed to be reduced to one-third of their original fixed intervals. As the airport bus passenger flow presents an obviously periodic variation over days, the timetable of the airport bus is supposed to be redesigned every day. A flexible bus timetable can not only meet the dynamic passenger flow but also enhance the attractiveness of public transit.

This paper constructs a simulation model based on the real-world situation in BCIA, which can not only model the complex scenes in the whole process of airport bus schedules but also reflect the intricate interaction between transferring passengers and vehicles caused by dense streamlines.

There are cloud computing (CC) services available for various applications within supply chain management (SCM) processes and related enterprise information systems (ISs). These services offer, for example, consistent global networking platforms and shared real-time information. Furthermore, they enable quick decision making and ensure efficiency, which may strengthen competitive advantages as to digital processes within the supply chain (SC). However, research lacks a paper that systematically analyzes the interrelation between CC and SCM in detail and aims to become a reference point in the intersection of both research fields. Moreover, the purpose of this paper is to gain a deep understanding of the current state of research and to identify future research challenges.

This paper provides a cross-discipline systematic literature review from the research perspectives of ISs and SCM. In total, 99 papers have been investigated by combining qualitative and quantitative content analysis. As a side effect the authors developed a new methodological framework for conducting comprehensive literature reviews that could be applied by future research.

The authors discover the most important influence factors for CC implementations in SC processes and pay special attention to major issues, research methods, applied theoretical concepts, and geographical differences. Until now, SCM research in the realm of CC usage is still in its infancy both in theory and practice.

Possibly not all of the relevant papers have been filtered during the paper selection phase. The findings of the literature review and the conceptual framework identifying different areas of concern are believed to be useful for future research to obtain an overview of the evolution of CC in SC processes.

To the best of the knowledge, there is no systematic literature review that consistently focusses CC usage within SC processes while integrating strategic aspects. Additionally, the authors constructed and applied a unique keyword analysis.

The purpose of this study is to identify the characterizations of business process management (BPM) methodology in hotel industry through an aggregate processing of the core cyclesteps (CCCs) of the highly-cited BPM life-cycle models in the literature aiming to highlight the major issues of the current methodological approach of BPM in hotels when to put the notion of service process into practice.

The paper identifies and examines the most popular BPM life-cycles models in the literature and locates 15 life-cycles that are highly cited. The paper then focuses on applying the theory on nine listed hotel companies in Egypt using a questionnaire in the form of a semi-structured interview technique.

The CCSs of BPM life-cycle model applied in hotels revealed a gap between BPM theory and practice in this sector. Utilizing this model of BPM life-cycle, the paper focuses on describing several of the main problems or pitfalls found in the methodological approach of BPM in hotels, which brings the essence of the whole operation management problems.

In light of these findings, the paper discusses the practical implications and focuses on recommendations on how to properly improve the methodological approach of BPM in hotels in order to get better business results.

The paper bridges the gap between BPM theory and practice and suggests recommendations that will assist hotel companies to eliminate the problems of poor process management (PM). There are also future research recommendations to enhance the knowledge of BPM theory in the service sector.

The purpose of this paper is to explore customer interactions with servicescapes and to explain in more depth the internal mechanisms that form the customer service experience.

The paper draws on an empirical study of customers using Swedish public transport systems. Data collection is based on a microethnographic approach, using think‐aloud protocols and video documentation.

The results from the empirical study contribute with a framework of three constellations of activities and interactions: namely, identifying, sense‐making, and using, which, depending on the empirical context, form two main customer process practices – navigating and ticketing. These constructs are theoretical and have implications for service research in the sense that they explain how customer experiences are formed.

While the conceptual framework is arguably applicable also to other servicescape processes and thus has the capacity to explain how a wide range of customer experiences are formed, the study is based on one industry. Consequently, it would be worthwhile to verify this framework in different service settings.

Managers should focus on making the servicescape design intuitive, meaningful and easy to use for their customers and, depending on the empirical context, support the customer processes of finding one's way and ticketing.

The study is novel by applying a microethnographic research approach in order to provide a systematic empirical analysis of how constellations of activities and interactions in servicescape processes create customer responses and thus form the customer's service experience.

The purpose of the present study is to examine the effectiveness of tourist shuttle bus advertising for the corporate brand image of gaming and hospitality operators.

Grounded in the theoretical framework of Message Response Involvement (MRI) theory, a multilevel design with hierarchical modeling was adopted to examine the hypothesized paths between consumers’ message processing components and corporate brand equity. The moderating effects of shuttle bus design were also investigated. The data were collected via a self-administered questionnaire from 595 tourists visiting Macao.

The results indicated that advertising effectiveness (i.e., corporate brand equity) was largely dependent on consumers’ motivation and ability to process information. When design was included as a moderator, it enhanced the influence of consumers’ motivation to process information on advertising effectiveness.

The findings highlight the importance of tourist shuttle buses as an advertising platform in the hospitality and gaming industry and depict important aspects of consumers and executional cues that corporations should focus on improving shuttle bus advertising effectiveness.

This study examines an underexplored, yet frequently used, advertising channel – the shuttle bus. Specifically, it offers a better understanding of transit advertising effectiveness from the corporate level (design) and individual level (consumers’ motivation, ability and opportunity) in the tourism and hospitality industry.

To facilitate the choice of the winning bid in the public procurement of bus transports in Sweden and to make sure that the winning bid has the qualities that are requested, the placed demands are very detailed. On the other hand, the detailed demands will lead to limitations and could force the operator to use less environmentally friendly alternatives. The purpose of this paper is to identify factors regarding the buses and their properties that are commonly used in the public procurement process and analyze their level of details.

The method is to collect and study foundations from the process of public procurement of bus transport for three years in Sweden.

The result shows the most common and relevant aspects regarding the buses and their properties that have been requested and taken into consideration when creating the final contracts. Most of the demands regarding the factors were also described in very great detail.

The study is done with data from three years. The demands have only been classified on two levels: detailed and non‐detailed.

The results enlighten the amount of demands that are specified in the foundations for public procurement of bus transports. While these demands make the base for the contracts, they are important for the decision makers in public transports.

The paper shows a general overview of hard and soft demands regarding factors that have been expressed in the foundations for public procurement of bus transports for the previous three years.

The main purpose of this paper is to investigate the current manufacturing strategies and practices of bus manufacturers in China, and to propose a framework of manufacturing strategies for time‐based competitive advantages.

The conceptual research framework is devised from a review of the literature, and case studies are used to investigate the manufacturing strategies and practices in place in the case companies. Data are collected through semi‐structured interviews and secondary documentation.

The results show that, with over‐capacity in the Chinese bus manufacturing industry, success is no longer determined by high productivity or low price; a quick response to the customers' tailored demands is essential in a climate of fierce competition. The suggested best practices for time‐based competitive advantages comprise building technical centers and post‐doctoral research stations, applying modularity logic, adopting radio frequency identification (RFID), and optimizing processes by, for example, involving customers and integrating inbound and outbound logistics.

The research results are limited within the context of the bus manufacturing industry in China.

The research results help both the practitioners and the researchers gain a better understanding of the practices of Chinese bus manufacturers from the perspective of time‐based competitive advantage. The proposed strategies and best practices have the potential to improve the manufacturing performance of this type of manufacturer.

This paper shows the big picture of manufacturing strategy and practice of bus manufacturers in the Chinese automobile industry. Furthermore, it presents a manufacturing strategy framework with best practice guidance to gain a time‐based competitive advantage.