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The purpose of this paper is to explore the role of accountability in times of exception. The Italian government's account-giving practices are critically analysed with respect to the distinct modes in which duties of accountability are discharged for the exceptional measures taken during the early stages of the COVID-19 pandemic outbreak in early 2020.

This paper draws on an exploratory case study. The case analysis draws primarily on data obtained through publicly available documents and covers the period between January 1 and August 7, 2020.

The paper reveals that the Italian government employed various accountability styles (rebuttal, dismissal, reactive, proactive and coactive). Each style influenced both how the government justified its conduct and how it sought to form distinctive relationships with social actors.

The paper uses the notion of “styles of accountability” to empirically illustrate how an unprecedented public governance challenge can reveal broader accountability trends. The paper contributes to accountability research by elucidating how governments tackle ambiguity and uncertainty in their systems of public accountability in extraordinary times.

The purpose of this paper is to extend the image repair theory by focusing on the largely ignored context of the face‐to‐face communication. The paper offers an exploratory study of how image repair work is carried out in interviews with politicians in the context of press conferences.

The paper combines theoretical reflections with two qualitative case studies of press conferences of Swedish politicians. These press conferences were held to manage the challenge posed to the politicians’ public image by the media criticism. The analytical frame employed in this study is Conversation Analysis (CA).

The way journalists act during interviews and how they pose questions have noticeable consequences for the accused actor's image repair work. Image repair strategies like “apologizing” and “mortification” during the speech section of a press conference tend to be more effective as they give the accused greater opportunities to take control of the interaction.

Due to the exploratory nature of this interactional approach and the fact that the analysis involves only two cases, the findings must be seen as provisional.

The knowledge of how journalists construct a question is of high relevance for crisis communication and image repair work, and therefore of high value of public relations practitioners.

The interactional approach to image repair offers a new theoretical frame for the understanding of crisis management in interview situations. The approach especially highlights the importance of journalists’ questions in image repair work.

The College of St. Germain is a private, liberal arts college in the U.S. Midwest. Several faculty members developed and launched an academic business and economics conference. Despite of a lack of funding from the college, and a general apathy among other colleagues, the conference became financially self-sufficient and grew each year, with increasing attendance and submissions from many international scholars. Part A of the case focuses on the beginning, planning, and growth stages of the conference, and culminates with the successful conclusion of the third annual conference and planning for the fourth conference. Part B focuses on the fourth and fifth conferences, and concludes with the surprising cancellation of the sixth annual conference. The case highlights the challenges and accomplishments of the conference chairpersons and the organizing committee, as well as management, marketing, and leadership factors that contributed to the ultimate demise of the conference.

Major disasters make very newsworthy stories – not only because they are unusual events but because of the human interest angle. No matter how horrific the circumstances, the public seems to be fascinated by other people′s misfortunes and the press and broadcasting media know it. The manner of coverage and reporting often leads to criticism that the media were intrusive and lacking in sensitivity, as in the live filming of the Hillsborough disaster. The press and broadcasting agencies argue that they have a right to report and comment on matters of public interest. Moreover, they feel that matters of discretion and good taste should be left to them. This calls for good relationships between the authorities and the media. The aim should be to give accurate information and assist reporters where possible, provided that the judicial process is not compromised, operations are not hampered and there is no invasion of privacy. In return, there are many ways in which the media can help the authorities, for example by broadcasting messages, providing photographs and newsreel film to assist enquiries and training personnel as spokespersons. Such co‐operation is likely to be achieved through sensible policies and good, workable press arrangements.

This paper aims to examine the dynamics of the communication network established within a multi-team system (MTS) and analyzes its implications for the MTS processes, emergent states and performance during a search and rescue operation.

The authors take a bifocal approach and combine both network analysis metrics and a qualitative analysis of the message content in addressing the research questions.

The findings illustrate the emergence of a decentralized network and that the extent to which decentralization is conducive toward MTS performance also depends on the density of the communication lines established among the component teams (CTs) and the communication content. Low density of the communication network was associated with impaired MTS processes and low effectiveness. Node centrality metrics indicate a limited connectivity between the leader of the operation and the MTS CTs, also with negative impact on MTS performance. Whereas, informal CTs become central to the MTS communication network and positively influence MTS performance during the last episodes of the mission.

This paper is among the first to use a social network approach to the study of MTS functioning and illustrates how the fluid structure of the MTS alters communication networks, which in turn influence other MTS processes, emergent states and overall performance.

The purpose of this paper is to call attention to the fact that conferences for professionals rely on massive one‐way communication and hence produce little learning for delegates – and to introduce an alternative, the “learning conference”, that involves delegates in fun and productive learning processes.

A typical full‐day conference is analyzed. It has six hours of podium talk and twenty‐five minutes for delegates to become involved. What model of learning can possibly lie behind this? The transfer model, which assumes learners to be empty vessels. An alternative view is that conference delegates are active professionals in search of inspiration, and they also want to share knowledge with their peers at the conference. A theory of the conference as a forum for mutual inspiration and human co‐flourishing is proposed, as are four design principles for a learning conference: presentations must provide concise input; the conference host must introduce processes that help delegates; interpret the input in the light of their ongoing concerns; talk about their current projects; and share knowledge with the other delegates.

Six learning processes for use during conferences are described: individual reflection; the buzz dyad; “You have won two consultants, free of charge”; facilitated group work; the knowledge exchange; and lunch with gaffer tape.

This paper introduces learning theory and learning techniques into an educational context which has resisted innovation, the professional conference. It offers alternatives to wall‐to‐wall lecturing: some simple processes for involving delegates so as to help them derive inspiration from the material presented and from each other.

SOMEWHAT ENERVATED, this day, to receive in the same post letters addressed to ‘Clive Bongley Ltd’, ‘Clair Bingley Ltd’, and a tearsheet advertisement circulated by our Australian agents of ten years' standing describing us as ‘Charles Bingley Ltd’.

The purpose of this paper is to identify selected tools of external public relations (PR) employed by the public media in the area of corporate social responsibility (CSR) and to exemplify them with the activities of Radio Gdańsk in the years 2012-2015.

The opening section of the work is based on studies of the desk research type, i.e. analysis of the literature and industry data, plus exploration of the Radio Gdańsk website. The core part of the work was compiled based on primary research conducted under the quality method – a direct unstructured telephone interview held with a member of the Radio Gdańsk Supervisory Board. The interview concerned the activities of Radio Gdańsk in the years 2012-2015. The information acquired via telephone surveys has been supplemented with more written sources. The sources contained some detailed data without which the analysis of the subject matter would not have been possible. The authors of this study maintain that not only have the data acquired made the analysis possible but also that the paper ought to be treated only as a preliminary study with some interesting findings and a starting point for further analyses.

Reaching for actions of the CSR area carries tangible benefits also to the public media which consolidate their competitive edge thanks to the positive image of a socially engaged enterprise. Thus, using CSR tools, the public media are setting a model of a kind for others. Analysis of the Radio Gdańsk activity areas reveals that the broadcasters successfully employ the selected tools of external communication (external PR) which enable them to put in flesh the postulates of CSR and effectively create their image of a sensitive and socially engaged institution.

This study is based on an analysis of one of a dozen public radio stations and it has some interesting findings, which may be a starting point for further research into the subject. However, it gives the authors no answer as to whether other public media outlets in Poland implement CSR strategies, and what tools they apply in this respect. The authors think that the phenomenon deserves comprehensive and thorough research, which would help us broaden our knowledge of the problem. Yet another interesting aspect of the study, which is mentioned in the introduction, is the question whether (and if so – to what extent) the public media outlets implement CSR policies as part of their market strategy. The policies may after all be merely some intuitive attempts resulting from the general mission of such entities and unstable market situation, and in such cases the noble goals of CSR may be achieved solely by accident.

Using CSR tools, the public media are setting a model of a kind for others (i.e. commercial firms).

The assumptions of a CSR strategy can be found reflected in public media operations and become an action model of a kind for the management of commercial firms.

This study answers the call for research and theorising exploring ethical communication and brand risk from the African continent. The study's purpose was to identify the challenges that strategic communication practitioners face in enacting ethical crisis communication in South Africa.

The researchers conducted ten in-depth interviews with South African strategic communication professionals.

The dominant theme emerging from the study is the marginalisation and exclusion of the communication function in decision-making during crisis situations. Communicators were viewed as implementers, technicians and not strategic counsel. The protection of organisational reputation was done at the expense of the ethics and moral conscience of practitioners. Practitioners were viewed and deployed as spin doctors and tools to face unwanted media interactions.

The article sheds light on the concepts of ethical communication and decision-making in a multicultural African context using the moral theory of Ubuntu and strategic communication. It demonstrates the tension professionals experience as they toggle between unethical capitalist approaches and African values. The practitioner's role as organisational moral conscience is hindered, suppressed and undermined by organisational leadership's directives to use opaque, complex communication, selective transparency and misrepresentation of facts.