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Article
Publication date: 8 November 2022

Praveen Kumar Sharma and Rajeev Kumra

The purpose of this paper was to investigate the prevalence rates of stress, depression and anxiety and their sociodemographic factors linked with the Indian population following…

Abstract

Purpose

The purpose of this paper was to investigate the prevalence rates of stress, depression and anxiety and their sociodemographic factors linked with the Indian population following the second round of COVID-19 in India.

Design/methodology/approach

A cross-sectional study was carried out using an online questionnaire. In total, 505 individuals participated through convenience sampling. To measure anxiety, depression and stress, the Depression Anxiety Stress Scale (DASS-21), a 21-statement self-reported questionnaire, was used.

Findings

Multiple regression analyses were performed to evaluate the sociodemographic characteristics associated with depression, stress and anxiety. Results indicated salary/allowances reduction and alcohol consumption were associated with depression. Multiple regression also indicated that salary/allowances reduction, smoking status and alcohol consumption were associated with stress. In addition, this research also showed that chronic disease, salary/allowances reduction, smoking status and alcohol consumption were associated with anxiety.

Research limitations/implications

During the second COVID-19 wave in India, various individuals were affected. Anxiety, depression and stress were common among Indians after the second wave of COVID-19. Along with other actions to restrict the development of COVID-19, the Indian Government and mental health specialists must pay close attention to the inhabitants' mental health. More large-scale studies on various occupations should be conducted, and new mental health factors should be included.

Originality/value

This study provides empirical insights related the sociodemographic factors and stress, anxiety and depression.

Details

Mental Health and Social Inclusion, vol. 28 no. 5
Type: Research Article
ISSN: 2042-8308

Keywords

Article
Publication date: 26 November 2024

Praveen Kumar Sharma and Rajeev Kumra

This study aims to explore the relationship between transformational leadership and proactive customer service performance (PCSP) in the airline industry, considering…

Abstract

Purpose

This study aims to explore the relationship between transformational leadership and proactive customer service performance (PCSP) in the airline industry, considering self-efficacy and emotional intelligence as mediators.

Design/methodology/approach

Bandura’s self-efficacy theory was used for formulating hypotheses. Data were gathered from 500 frontline employees and 30 supervisors to create subordinate dyads, resulting in a final sample size of 370 participants. Structural equation modeling was employed for the purpose of data analysis.

Findings

The results indicated that supervisors’ transformational leadership impacted the self-efficacy and emotional intelligence of service and frontline employees, thereby influencing PCSP. Self-efficacy and emotional intelligence of frontline employees were positively correlated with PCSP. These findings add to the existing literature by providing empirical proof of a positive association between transformational leadership and perceived customer service performance. Furthermore, this study supported the mediating roles of self-efficacy and emotional intelligence of frontline employees as mediators, showing their importance in translating transformational leadership behaviors into enhanced customer service performance.

Practical implications

The airline sector will benefit significantly from the findings of this research. It highlights the significance of transformational leadership in improving PCSP. Organizations should emphasize the creation and growth of transformational leaders capable of inspiring and motivating staff to provide excellent customer service. In addition, the research highlights the significance of self-efficacy and emotional intelligence as factors that mediate the relationship between transformational leadership and PCSP. Organizations may foster PCSP by investing in training and development programs that seek to improve workers’ self-efficacy and emotional intelligence. These programs may help participants gain confidence in their ability to deliver excellent customer service as well as improve their knowledge.

Originality/value

This research paper presents novel theoretical and practical developments in the airline industry. This research paper collected data in two phases from supervisor–subordinate dyads.

Details

International Journal of Quality and Service Sciences, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1756-669X

Keywords

Article
Publication date: 21 November 2024

Praveen Kumar Sharma and Rajeev Kumra

This study aims to evaluate the mediating role of work engagement (WE) in the relationship between four independent variables, such as procedural justice (PJ), distributive…

Abstract

Purpose

This study aims to evaluate the mediating role of work engagement (WE) in the relationship between four independent variables, such as procedural justice (PJ), distributive justice (DJ), interactional justice (INTJ) and informational justice (INFJ), along with an outcome variable, i.e. proactive customer service performance (PCSP) within the hospitality industry.

Design/methodology/approach

We used 432 frontline supervisor–subordinate dyads. Using partial least squares structural equation modeling, we obtained data for 47 supervisors and 432 subordinates from the hotel industry. Notably, we used two distinct questionnaires to capture data from each pair in order to avoid common method bias.

Findings

Broadly, the findings show that there is a significant and positive relationship between DJ, PJ, INTJ and INFJ vis-Ă -vis WE. Besides, WE is also significantly and positively associated with PCSP. Additionally, the results indicate that WE acts as a mediator between the four independent variables (DJ, PJ, INTJ and INFJ) and one outcome variable, PCSP.

Practical implications

Based on our findings, whereby different forms of justice (DJ, PJ, INTJ and INFJ) have a positive impact on WE, and PCSP has practical ramifications, organizations would need to set priorities and implement OJ strategies within the work environment. In turn, this would enable the employees to be more engaged in their work, resulting in improved performance and greater job satisfaction.

Originality/value

This study offers unique theoretical and practical learnings for the hospitality industry with the usage of supervisor–subordinate dyads.

Details

Benchmarking: An International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1463-5771

Keywords

Article
Publication date: 25 July 2020

Praveen Kumar Sharma and Rajeev Kumra

Workplace spirituality is presently a prominent research topic and is gaining recognition and importance among industry professionals and academicians. Workplace spirituality is…

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Abstract

Purpose

Workplace spirituality is presently a prominent research topic and is gaining recognition and importance among industry professionals and academicians. Workplace spirituality is defined as a sense of community, meaningful work and organizational values. The purpose of this research paper is to investigate the relationship between workplace spirituality and mental health, wherein employee engagement is considered as a mediator. Furthermore, this study examines the mediating role of employee engagement in the relationship between organizational justice and mental health.

Design/methodology/approach

Data were gathered from 344 information technology professionals working in India. Structural equation modelling was used to evaluate the model fit of workplace spirituality and its relationship to employee engagement, organizational justice and mental health.

Findings

The results revealed that workplace spirituality and organizational justice significantly and positively predict employee engagement, which is significantly related to employee mental health. The results also revealed that employee engagement significantly partially mediates the relationship between workplace spirituality and mental health as well as the relationship between organizational justice and mental health.

Research limitations/implications

Results of research guide HR professionals, employee mental health concerns can be addressed by promoting workplace spirituality, improving employee engagement strategies and implementing organizational justice policies that are perceived to be fair. This study makes a significant contribution to the extant literature regarding mental health issues in the IT sector.

Originality/value

Findings of this research contribute to the area of human resource management and employee engagement. The current study fills a gap in the extant literature by investigating employee engagement intervening mechanism between organizational justice, workplace spirituality and mental health.

Details

Journal of Advances in Management Research, vol. 17 no. 5
Type: Research Article
ISSN: 0972-7981

Keywords

Article
Publication date: 13 November 2020

Praveen Kumar Sharma and Rajeev Kumra

Employee well-being is increasingly relevant and crucial for organizational success. As work engagement and employee well-being affect employee performance, this area is the focus…

Abstract

Purpose

Employee well-being is increasingly relevant and crucial for organizational success. As work engagement and employee well-being affect employee performance, this area is the focus of increasing attention both from scholars and industry professionals. The main objective of the present research study is to investigate the mediating role of work engagement on the relationship between mindfulness at work, organizational justice and employee well-being.

Design/methodology/approach

The study was conducted on information technology (IT) employees in India, and 331 complete responses were collected for the data analysis. The cross-sectional data were collected through purposive sampling. Structural equation modeling (SEM) was applied to evaluate the proposed research hypotheses.

Findings

The findings support the convergent and discriminant validities of mindfulness, organizational justice, work engagement and employee well-being. The results indicate that mindfulness and organizational justice have an indirect relationship with employee well-being. In addition, the study demonstrates that work engagement significantly mediates the relationship between mindfulness and employee well-being as well as between organizational justice and employee well-being.

Practical implications

The findings will help organizations and human resources (HR) departments to understand the importance of work engagement and employee well-being in the workplace.

Originality/value

The mediating effect of work engagement between the workplace mindfulness–organizational justice relationship on employee well-being is addressed by drawing on conservation of resources (COR) and job demand–resource (JD–R) theories. Prior research has exclusively studied the relationship of employee well-being with either mindfulness or organizational justice. This research provides empirical insights regarding the fact that both mindfulness and organizational justice simultaneously have a relationship with employee well-being.

Details

South Asian Journal of Business Studies, vol. 11 no. 2
Type: Research Article
ISSN: 2398-628X

Keywords

Article
Publication date: 29 June 2021

Praveen Ranjan Srivastava, Dheeraj Sharma and Inderjeet Kaur

Businesses need to make quick decisions and adjustments to fulfill the growing online demand. Previous studies examined various factors affecting the online sales performance of…

Abstract

Purpose

Businesses need to make quick decisions and adjustments to fulfill the growing online demand. Previous studies examined various factors affecting the online sales performance of products such as books, electronics and movies; however, they paid limited attention toward the local brand clothing products. The current study investigates the importance of different kinds of seller-generated and consumer-generated signals such as price, discount, product ratings, review volume, review sentiment, number of questions and interaction between some of these factors for predicting the sales performance of clothing products.

Design/methodology/approach

The multiple linear regressions has been employed to investigate the influence of various predictor variables on sales performance. The study also examines the importance of these predictor variables by using different machine learning models, including random forest (RF), neural networks and support vector regression (SVR).

Findings

The findings of the study emphasize the importance of price and discount rates offered on the product. The quantitative characteristics of reviews, such as review volume and average rating, have been found to be more important predictors than sentiment strengths. However, the sentiment strength of reviews with higher helpfulness scores plays a significant role in predicting sales performance.

Originality/value

The study highlights the varying importance of seller-based and consumer-based signals in predicting sales performance. It also investigates the interaction effect of these two kinds of signals. The consumer-generated signals have been further divided into two components based on social influence theory, and the interaction effects of these components have also been examined.

Details

Journal of Enterprise Information Management, vol. 35 no. 6
Type: Research Article
ISSN: 1741-0398

Keywords

Article
Publication date: 1 July 2024

Nasiru Zubairu, Ahmed Mohammed and Zeinab Zohny

Despite the increasing demand for renewable energy (RE) as a low-carbon energy source, the transition to RE is very slow in many regions, including Oman, the case country for this…

Abstract

Purpose

Despite the increasing demand for renewable energy (RE) as a low-carbon energy source, the transition to RE is very slow in many regions, including Oman, the case country for this study. It is critical to offer strategic insights to energy supply chain participants towards the sustainable transition to renewable energy (STRE). The purpose of this study is to identify viable RE sources in Oman as a case study of a GCC member country, develop a comprehensive framework of STRE, and suggest future research opportunities.

Design/methodology/approach

The paper addressed this problem through a country/regional study of Oman by conducting a systematic literature review (SLR) of RE-related peer-reviewed publications spanning over 21 years from January 2000 to February 2021. The qualifying articles are evaluated using template analysis qualitatively to identify viable renewable energy sources, build a holistic framework of STRE and recommend future research opportunities.

Findings

Findings confirm the potential of solar, wind, biomass and geothermal energies driven by environmental, economic and social sustainability concerns. However, results suggest that to fast-track the STRE, more emphasis should be accorded to solar and wind energies owing to the geographical composition of Oman. Findings reveal that policies and regulations, advanced and cost-effective technologies, subsidy regimes, grid connectivity and capacity, storage capacity and land availability influence the STRE. Gaps in the literature are identified from the results to clarify and suggest future research opportunities.

Originality/value

To the best of the authors’ knowledge, this is the first study that conducted an SLR that was evaluated using the template analysis technique to build a novel and updated framework that facilitates a crystalline understanding of STRE to guide policymakers and professionals in strategic decision-making.

Details

Management of Environmental Quality: An International Journal, vol. 35 no. 8
Type: Research Article
ISSN: 1477-7835

Keywords

Article
Publication date: 6 August 2010

Praveen Ailawalia, Sunit Kumar and Devinder Pathania

The purpose of this paper is to study the deformation of a rotating generalized thermoelastic medium with two temperatures under hydrostatic initial stress subjected to different…

Abstract

Purpose

The purpose of this paper is to study the deformation of a rotating generalized thermoelastic medium with two temperatures under hydrostatic initial stress subjected to different types of sources.

Design/methodology/approach

The methodology applied here is the use of integral transforms to obtain the components of displacement, force stress, conductive temperature and temperature distribution in Laplace and Fourier domain. The general solution obtained is applied to a specific problem of a half‐space subjected to concentrated force, uniformly distributed force and a moving source. These components are then obtained in the physical domain by applying a numerical inversion method. Some particular cases are also discussed in the context of the problem. The results obtained are also presented graphically to show the effect of rotation and gravity.

Findings

The variations of all the quantities and for all the mediums are similar for concentrated force and distributed forces applied along the free surface of the solid. The values of these quantities are very close to each other for GTES and GTESWG. Deformation of a body depends on the nature of force applied as well as the type of boundary conditions. The variations of all the quantities are more uniform in nature when a force of constant magnitude moves along the surface of solid with some velocity.

Originality/value

Such types of problems in rotating media will find great applications in many dynamical systems and industries.

Details

Multidiscipline Modeling in Materials and Structures, vol. 6 no. 2
Type: Research Article
ISSN: 1573-6105

Keywords

Article
Publication date: 14 March 2019

Praveen Kumar Bannaravuri and Anil Kumar Birru

The purpose of this paper is to determine the use of BLA along with SiC as economical reinforcements to enhance the mechanical behavior of hybrid composite. The purpose of this…

Abstract

Purpose

The purpose of this paper is to determine the use of BLA along with SiC as economical reinforcements to enhance the mechanical behavior of hybrid composite. The purpose of this research is the development of cost-effective aluminum hybrid metal matrix composites.

Design/methodology/approach

The present research work investigation evaluated the mechanical properties of Al-4.5%Cu alloy, Al-4.5Cu/10SiC, Al-4.5Cu/10SiC/2BLA and Al-4.5Cu/10SiC/4BLA composites by the Stir casting method. The fabricated composites were analyzed using optical microscopy (OM), scanning electron microscopy (SEM), and hardness and tensile test.

Findings

The microstructure modification with the addition of reinforcement particles in the matrix alloy and clear interface in between matrix and particles are observed. The density of the composite increased with the addition of SiC and decreased with the addition of BLA in comparison with that of matrix alloy. The hardness and tensile strength of the single-reinforced composite and hybrid composites improved with the addition of reinforcement particles. The strengthening of composites was due to load-bearing capacity of reinforcement particles over the matrix alloy and increased dislocation density of composites materials. The tensile failure mechanism of the composites is reveled with SEM analysis.

Practical implications

The papers reports the development of cost-effective and light weight aluminum hybrid composites with remarkable enhancement in the mechanical and tribological properties with the addition of BLA as economical reinforcement along with SiC.

Originality/value

The density, hardness and tensile values of fabricated aluminium composites were presented in this paper for the use in the engineering applications where the weight and cost are consider as a primary factors.

Details

International Journal of Structural Integrity, vol. 10 no. 2
Type: Research Article
ISSN: 1757-9864

Keywords

Article
Publication date: 19 August 2014

Umesh Sharma, Virendra Kumar, Praveen Kamath, Bhupinder Singh, Pradeep Bhargava, Yogendra Singh, Asif Usmani, Jose Torero, Martin Gillie and Pankaj Pankaj

In present study, a full-scale testing of reinforced concrete (RC) frame sub-assemblage has been investigated under fire subsequent to simulated seismic loading. First part of the…

Abstract

In present study, a full-scale testing of reinforced concrete (RC) frame sub-assemblage has been investigated under fire subsequent to simulated seismic loading. First part of the sequential loading consisted of a quasi-static cyclic lateral loading corresponds to life safety level of structural performance on the test frame. In the second part of the test, a compartment fire was ignited to the pre-damaged test frame for one hour duration simulating fire following earthquake (FFE) scenario. The results showed that the first cracking was observed at the end joints of the roof beams after the frame experienced a 30 mm cyclic lateral displacement. One hour heating and eleven hour cooling was tracked and temperatures were recorded. A knocking sound was heard from the fire compartment after 5 minutes of the fire ignition. An excessive degradation of the concrete material at a number of locations of the frame sub-assemblage was observed during visual inspection after the fire test. The Nondestructive tests (NDT) were also conducted to ascertain the damage in the RC frame at the various stages of loading. The test results developed an understanding of the behaviour of RC frame sub-assemblage in FFE.

Details

Journal of Structural Fire Engineering, vol. 5 no. 3
Type: Research Article
ISSN: 2040-2317

Keywords

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