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Right to Information (RTI) is a formidable tool in the hands of responsible citizens to fight corruption and ensure transparency and accountability within a participatory democracy. The RTI Act was promulgated in India in October 2005, and has fundamentally changed the power equation between the government and citizens. T.his chapter examines the contribution of the Act, in particular playing a significant role by providing information necessary to combat corruption in India. It is also noted, however, that RTI is not an unmixed-blessing as it is seen how costly it has been for zealous investigative journalists.

This case should facilitate participants to analyze the influence of internal and external factors on a growing company in the dairy, agro and food industries; analyze the drivers of a company’s competitive advantage; evaluate the relevance of the company in the new product-markets; and propose growth strategies for the expansion of the business beyond the core markets.

Gyan Dairy began its journey in 2007 and operated in the business-to-business segment by supplying skimmed milk powder and white butter to other dairy players. Then, the company launched its packaged milk brand in Lucknow – the capital city of Uttar Pradesh – one of the largest provinces in India. By the end of 2020, Gyan was the leading private dairy brand in Uttar Pradesh. The company’s vision was to become one of the top dairy brands in India by 2035. While deliberating on the growth choice, the company’s senior management debated whether to strengthen the company’s position in the existing markets or expand operations in adjacent locations. Increasing market share would have led to price wars or advertising costs. Diversifying into product categories involved the risk of product–market misfit and new product development and marketing costs. However, pursuing these options would further strengthen the company’s position in the North Indian market. Expanding into new locations would help establish the company’s presence across different parts of India. However, both these options were replete with various challenges. Expanding into new markets needed one of the promoters of the Gyan Diary, to relocate, build new markets and institutional connections and build a completely new localized economy of scale, which would create a financial burden on existing operations until the new operation was self-sustainable. However, in this journey, they would find and build a model to help expand their operations in other countries as well. Ideally, the company could pursue all the options, but this was not possible due to constrained resources.

This case allows students to discuss and evaluate alternate growth options associated with operationalizing the growth strategy choices in perishable branded food categories beyond existing markets and products. In addition, it also helps discuss how to arrive at such decisions after analyzing the focal firm’s market opportunities and existing capabilities. This case is helpful for the “growth strategy” module in the strategic management core course in a general MBA program and in specialized MBA programs in food and agri-business management.

This case is suitable for graduate-level courses on strategic management courses in general management programs and agri-business management programs. In a strategic management course, the case will help cover topics such as analysis of the internal and external environment of the firm and growth and expansion strategies. This case will help teach how to build competitive advantage in dairy and agro-food industries and the strategic analysis needed while pursuing growth decisions. Emerging markets, including India, are the growth markets for leading multinational companies in the food and dairy industries.

Teaching notes are available for educators only.

CSS 11: Strategy.

Social entrepreneurs (SEs) often face various challenges whereby they rely on the support of others to realize their objectives. In this context, ecosystem thinking is very helpful to understand how various stakeholders can assist SEs. The purpose of this paper is to develop a classification of the different types of support that third parties can provide to SEs.

The authors have developed the arguments in this paper based on a literature review of 258 articles on ecosystem thinking and social entrepreneurship. Articles have been retrieved from the Web of Science database, using as search parameters on the one hand publications in top journals, and on the other articles with more than 60 citations. In addition, the authors have received recommendations for relevant good-quality articles following a snowball procedure.

This paper contributes by distinguishing three support categories for SEs – fuel, hardware and DNA – based on what we know from ecosystem thinking. This paper elaborates on the building blocks of each support category, points at the relevant actors and discusses the interrelatedness across support categories.

The three support categories are developed by building on predominantly ecosystem literature. This study implies that the scalability of SEs’ social impact does not only depend on their strengths but also on how well they are supported.

The three support categories are complementary to the strengths of individual SEs. SEs can therefore start with what they have, and then gradually expand their support structure by surrounding themselves with stakeholders that can assist them with fuel, infrastructure and DNA.

Social enterprise theories have elaborated on the various challenges that SEs face. Lack of resources, lack of staff, lack of professional management, underdeveloped networks and mission drift are seen as the most pressing. Although the relevant literature does rightly point out the indispensable support of others, it does so without differentiating between the kinds of support that can help SEs increase their social impact. This paper offers to remedy this by creating three separate support categories: fuel, hardware and DNA.