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Enterprise systems (ESs) are hard to maintain, since they embed a large fraction of organisational data and tasks, which are often intertwined and highly interdependent. The purpose of this paper is to propose a methodology for enterprise resource planning (ERP) post-implementation change management to support business analysts during perfective maintenance.

The methodology draws a parallel line with engineering change management and considers the steps of mapping the dependencies among ES components, understanding the ripple effects of change, and defining metrics to quantify and assess the impact of change. The methodology is instantiated in the case of ERP systems, for which a tool has also been implemented and evaluated by ERP implementation experts.

Experts positively evaluated the proposed methodology. General design principles to instantiate the methodology in the case of systems other than ERP have been derived.

While existing ESs change management methodologies help to identify the need for change, the proposed methodology help to structure the change process, supporting the task of perfective maintenance in an efficient way.

Information systems (IS) strategic alignment is a significant chief information officers (CIO) and top management issue because of its impact on a firm’s performance and profitability. Previous studies have primarily examined informal dimension’s influence on IS strategic alignment. Nevertheless, a few research works have emphasised cultural dimension’s effect. The purpose of this paper is to empirically investigate and bring out organisational culture’s influence on IS strategic alignment. Notably, it highlights the most significant culture types, according to the Competing Value Framework (Cameron et al., 2006).

Empirical setting comprises a quantitative approach using a survey based on a sample of 160 business managers (BMs) of 53 large companies located in Tunisia with international activities and being in the post-implementation operational use phase of their enterprise resource planning (ERP) systems. The partial least square (PLS) method has been used for data analysis.

The results provide an empirical evidence supporting a positive and significant organisational culture’s influence on the IS strategic alignment. The findings also show that “Clan Culture” (Internal/Flexibility-oriented culture) positively influences IS alignment along with the strategic priorities. These findings provide guidance and help understand how, through clan culture, the company can contribute significantly to the success of its ERP systems strategic alignment during the most critical phase, namely, post-implementation.

Despite abundant work related to IS alignment topic, little research, to the authors’ knowledge, has been undertaken in considering organisational culture’s influence. Thus, this research aims to fill this gap and to raise new questions about IS alignment. First, this study puts together organisational culture (through the Competing values Framework) and strategic alignment (through the IS use dimension) in a single research model to analyse four culture types’ direct effect on IS alignment. Second, this study is innovative in its use of the ERP post-implementation as an empirical framework. The post-implementation phase is often played down in research work in favour of the upstream pre-implementation phases. Furthermore, the findings bring together theoretical and practical insights on both IS-business strategic alignment and ERP post-implementation. Thus, future research could emphasise the role of clan culture in the efficiency of ERP systems strategic alignment during the usage phase. Building on these findings, BM, CIO and top management are advised to promote this culture type based on communication, information sharing and the spirit of internal partnership – so that their ERP systems are used appropriately and aligned with the company’s strategic priorities.

Enterprise resource planning (ERP) implementation brings with it a set of challenges. In order to gain a better understanding of these and they can be mitigated during the implementation process, the purpose of this paper is to use Esteves and Bohórquez (2007) classification based on ERP lifecycle framework, and content analysis to review the literature on ERP implementation in a structured format with a focus on larger enterprises, and provide a platform for practitioners to plan implementation with minimum possibility of failure.

Esteves and Bohórquez (2007) classification based on the ERP lifecycle framework is used to develop and present a comprehensive structured review of the literature on ERP system implementation in large enterprises (LEs), with a particular focus on pre-implementation, implementation, and post-implementation.

Drawing from the literature, organisations can plan implementation based on the findings and strategies presented in the study. This can lead to a better understanding of implementation with minimal probability of failure. The authors find that top management support, good project management teams, and good communications are the top three most important critical successful factors during implementation. The authors also identify critical gaps in current research. Existing research focusses predominantly on the implementation phase, but research on pre- and post-implementation is lacking, and that no industry standard implementation methodology has been developed.

This review primarily focusses on the literature in the area of ERP implementation. ERP implementation planning involves access to effective implementation strategies. Despite the literature identifying a myriad of different ERP implementation models, no standard industry ERP implementation model has been developed. The findings for ERP implementation are repetitive, inconsistent, and lack empirical research, rendering these two of the most critical areas for future research, and collaboration between ERP practitioners, system developers, and researchers. Researchers, in turn, need to become more innovative in terms of their research techniques when examining ERP implementation.

This paper provides guidance to researchers and practitioners with an insight into published research work and their findings. It provides a better understanding of ERP implementation, which can be applied towards overcoming operational difficulties during the implementation process.

This study is innovated in its use of Esteves and Bohórquez (2007) classification based on the ERP lifecycle framework, and content analysis to present a comprehensive structured literature review of the ERP implementation literature with a specific focus on pre-implementation, implementation, and post-implementation in LEs between the period 1989 and 2014. The technique and time period used in this study differs from those of other studies on ERP implementation. The paper brings together theoretical and practical developments on ERP implementation under a single source, which should aid practitioners, researchers and ERP developers with future research and decision making.

The purpose of this paper is to highlight the current status of enterprise resource planning (ERP) field and address some issues in literature reviews, the authors conduct a comprehensive literature survey of extensive literature reviews of ERP in organizational contexts and map all the existing research issues that have been mentioned.

Two groups of keywords are set to search papers through academic search engine and academic databases. Total 86 literature reviews have been accumulated and categorized into three main categories and five sub-categories. The authors adopt multi-method approach to analyze the survey result. It consists of review type, geographical area, publication type, theory, and process approach.

Literature reviews need more continuity, objectivity, and integrality. More efforts should be made to increase methodologically sound and theoretically grounded research. In ERP research field, the topics in the post-implementation phase are heating up recently but still in its initial stage as well as small and medium enterprises research. The development of ERP in specific area or industry is considered to be critical. More longitudinal case study should be launched. Looking for the distribution of research across geographical areas is a potential perspective of researching as well.

This is the first comprehensive research that aims to analyze all the literature review in ERP field. The specific analysis provides critical detail for researchers to find the needed research. The discussion of this paper can be very valuable and helpful for assisting researchers to find their directions, and contributing to the development of literature reviews in ERP research field.

To review an existing enterprise resource planning (ERP) literature and provide the inter‐organizational practice of ERP system.

A focus group (FG) method was adopted as an exploratory means to gain insights and perspective of ERP systems.

The study suggests researchers re‐examine the following ERP issues at the inter‐organizational level, namely: selection of ERP packages, integration of business processes, knowledge and applications, implementation approaches, training as well as organizational transformation and software migration.

The study examined the different ERP lifecycle phases and provided the insight factors that were crucial to overall success in implementing ERP. In addition, the empirical findings would be useful to ERP practitioners by providing better understanding of ERP from both the user and organizational perspectives. Regarding the FG methodology, practitioners can use FG at the beginning of ERP projects to gather customer needs and organizational information, which can facilitate better business and IS planning.

The purpose of this paper is to develop a benefits realisation road‐map for ERP usage in the context of small and medium‐sized enterprises (SMEs).

Direct interviews were used to collect data from a random sample of 48 MBA students and 87 business managers (CIO/IT directors and CFO roles).

The ERP benefits road‐map suggests that a long‐term vision is required in order to obtain a successful realisation of the potential benefits that ERP could bring. Thus, this analysis suggests that ERP benefits realisation dimensions are interconnected, and that managers should perceive ERP benefits realisation as a continuum cycle along the ERP post‐implementation. Furthermore, new ERP updates and maintenance projects must take into account the results of ERP benefits realisation auditing to review ERP configuration, correct possible mistakes, and improve the efficiency of some expected ERP benefits.

Although the study focuses on the factors that influence ERP benefits realisation, it fails to differentiate between some factors that may influence the realisation of these benefits, such as size and type of company, ERP system implemented, and organisational context.

The results may help to improve the understanding of ERP success and satisfaction levels, both expected and perceived, from ERP stakeholders. The findings also suggest that auditing the realisation of ERP benefits is a crucial stage in ERP usage phase.

The paper contributes to the current literature in the benefits of ERP systems by defining a benefits realisation road‐map to achieve the ERP benefits identified in the literature.

The paper aims to explore how supply chain performance management (PM) is affected by the decisions made in the enterprise resource planning (ERP) system lifecycle phases.

Data were collected in a multiple case study of four manufacturing companies.

Four PM activities and three ERP system lifecycle phases were described and analyzed. Eight propositions were generated from theory and the case analyses. Detailed demand specifications could have improved target setting and reporting possibilities, PM education and training seem to be important in both the implementation and the use phase and supply chain PM is highly affected in the use phase.

The paper is explorative. A required next step would be to test the generated propositions on a larger population.

Propositions of what supply chain PM issues manufacturing companies should consider in the ERP system selection, implementation and use phases are presented. The results indicate that a lot of supply chain PM improvements can be realized within the use phase of an existing ERP system.

No previous paper has focused upon how to consider supply chain PM when implementing ERP systems. This is needed because previous studies have identified ERP systems as obstacles for supply chain PM.

The purpose of this paper is to develop a theoretical framework that will help to examine the role of internal auditors (IAs) in enterprise resource planning (ERP) based organizations. An ERP integrates all organizational functions in one powerful system that drives the organization strategically and also presents new challenges to the internal audit function.

A literature review is undertaken to highlight the role of IAs in an ERP environment.

The framework depicts the new relationships which the ERP system requires between the IAs and five associated groups: software vendors, information systems, information technology managers, ERP users, and consultants. ERP also gives interanl auditors an enabling technology to advise management on the implications of ERP for risk‐intelligence.

This is a conceptual paper that has implications for internal auditing practice. Academic researchers will find this framework to be useful for testing it in the field. Practitioners will also benefit from this model when assessing the role of IAs in an ERP environment.

Prior research in the auditing field has overlooked this issue. This paper will attempt to fill such an apparent gap in prior research and will help motivate further research in this field.

The purpose of this paper is to identify the originality value of the lean manufacturing (LM) studies carried out worldwide so far.

Four major publishers, namely, Emerald Online, Science Direct, Springer Link and Taylor and Francis provided the databases for a systematic literature review (SLR) of peer-reviewed journal articles in LM. In total, 211 articles published in 52 journals during 2005-2016 were collected. The affinity diagram was applied to group the originality value statements identified into logical themes.

The plethora of originality value statements identified in the literature are analytically presented. Furthermore, meaningful themes of the originality value of the LM studies are formulated.

Some publishers might have been missed out in this SLR, given that it is based on only four academic publishers.

Identifying the originality value of the existing LM studies and presenting respective meaningful themes can help researchers and practitioners design their future research and implementation plans, respectively.

The originality value of the LM studies is a subject which has not been reviewed in the literature previously.

The purpose of this study is to identify the practical implications of Lean, Six Sigma (SS) and Lean SS (LSS) in the public administration sector. Determining the key themes of these practical implications is also an aim of the present study.

A systematic literature review (SLR) was conducted based on the databases of six well-known academic publishers, namely, Emerald, Elsevier/Science Direct, Springer Link, Taylor and Francis, Sage and Willey online. The review revealed 56 peer-reviewed journal articles published between 2004 and 2020. The “affinity diagram” was applied to group the practical implications of Lean, SS and LSS into logical themes.

A plethora of practical implications of Lean, SS and LSS in the public administration sector are identified in the literature, examples of which are analytically presented. The analysis showed that the practical implications identified can be grouped into 14 meaningful themes, and these themes in turn into categories, formulating thus, a conceptual framework. The key themes that are supported in the literature by most references are the following: human factors involved in Lean/SS/LSS, Lean/SS/LSS benefits and Lean/SS/LSS implementation issues.

Although several databases were used, some publishers might have been missed out in this SLR. The subjectivity in applying the “affinity diagram” is also a limitation of this study. Based on these limitations, further literature review studies can be designed.

Twofold implications arise from the present study, meaning from the practitioner and the academic perspective. The practical implications identified as well as their meaningful themes revealed constitute useful guidelines for managers and decision-makers wishing to implement Lean/SS/LSS in the public administration sector and bridge their knowledge gap between theory and practice. Moreover, all the practical dimensions of Lean/SS/LSS included in the comprehensive conceptual framework formulated could serve as research avenues for academics.

The application of Lean/SS/LSS in the public sector has not been widely reviewed, while the stream of literature focuses on limited issues (critical success factors, benefits, challenges, etc.). Moreover, SLRs in services and specifically in the public administration sector are fewer. Stimulated by this gap and the suggestions of other researchers for future studies, to the best of the authors’ knowledge, this study provides the first SLR which analyzes the practical implications of Lean/SS/LSS in the public administration sector and determines their key themes.