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The discussion about public sector performance is still present today, despite the profound research that has already tried to address this subject. Furthermore, theory links negative effects on organizational performance with increased levels of organizational complexity. However, literature thus far did not succeed to put forward a successful theory that explains why and how public organizations became increasingly complex. To answer this question, we argue that increased organizational complexity can be explained by viewing public organizations as the hybrid result of different institutional logics, which are shaped by various management views. However, former research mainly concentrated on the separate study of management views such as traditional public management (TPM), NPM, and post-NPM. Although appealing, research that approaches hybridity from this perspective is fairly limited.

We conducted a literature review in which we studied 80 articles about traditional public management, NPM, and post-NPM.

We found that these management views essentially differ on the base of three fault lines, depending on the level of the organizational culture. These fault lines, according to the management view, together result in nine dimensions. By combing dimensions of the different management views, we argue that a public organization becomes hybrid. Furthermore, in line with findings of contingency theory, we explain the level of hybridity might depend on the level of tight coupling for a given organization. Finally, we developed propositions that explain hybridity as the result of isomorphic forces, organizational change, and organizational resistance to change and that link hybridization with processes of selective coupling.

The value of this chapter lies in its real-life applicability.

Compared with the worldwide reform trend of transcending new public management (NPM) during the past two decades, China's service-oriented government (SOG) reforms are a relatively different reform approach. After building an SOG was politically identified in 2004, China launched three rounds of SOG reforms in 2008, 2013 and 2018. The purpose of this article is to examine what is meant by China's SOG approach and analyze the reasons behind its emergence. In particular, it explores how this approach might be interpreted in NPM, and particularly post-NPM terms.

The main theoretical basis of the paper is three theoretical perspectives from organizational theory – the instrumental, cultural and myth perspectives, but more specifically, the concepts complexity and hybridity. The empirical examples are selected from the SOG reforms of 2008, 2013 and 2018. The data used are a combination of public documents and scholarly secondary literature.

This paper discusses the SOG approach in China as a response to the negative effects of NPM-related reforms and informed by the western post-NPM reforms. It contends that China's SOG is a complex and hybrid approach in which NPM and post-NPM elements coexist and their balance is different from the west.

Few authors have considered China's SOG approach in NPM and post-NPM terms. This paper contributes not only to a wider understanding of the ongoing SOG reform process in China, but also to the understanding of the relevance of public administration theories in a comparative perspective.

This paper aims to examine the complexity of administrative reform and its implications.

This paper is based on an extensive review of the literature.

The most conspicuous fashion might be new public management (NPM) and its successor, post-NPM. However, recent reforms which involve complexity created the challenge of “rational calculation” in terms of an understanding of administrative reform. The authors observe that the measure of coordination in a response to fragmentation increases complexity and the rationale behind that reform is based on the instrumental rationality. This hinders real meaning of administrative reform, thereby failing to provide lessons for the future administration. Whether market-based reform or neo-Weberian model of reform, the thing should be considered is the condition under which the reform works.

This paper reaffirms the importance of the political-bureaucratic system which has multi-functional nature and competing institutional values when the different recipes for reform are imported into different context and a compatibility test by leaders.

One of the insights gained from studying reforms in public organisations is that the political-administrative system is in a state of flux. Views of how to tackle problems and what the goals, solutions and consequences should be are changing when preconditions and constraints are changing. One important observation is that there is a mismatch between the way the public administration is organised in contemporary democracies and the wicked issues that the public sector organisations are set to handle. Big problems and tasks are seldom following organisational borders but are cutting across administrative levels, sectors and units, creating a lot of challenges for political and administrative leaders. Thus, there is a need for new steering mechanisms focusing on broad social outcomes to handle this challenge.

The purpose of this paper is to discuss the rationale and functioning of the partnership-based brokerage model as a vehicle of service integration with special reference to its support for information intermediation, learning and service market creation.

The theoretical framework is built on the tension between New Public Management (NPM) and post-NPM thinking, which frames the analysis of the brokerage model for elderly care services in the city of Tampere, Finland. The empirical data are derived from interviews, evaluation reports and existing case descriptions.

In the Kotitori model, the broker enhances the capacity building of the city government and the cost-effectiveness of its service provision, provides added value through improved information processes and handles matters relating to subcontracting and the facilitation of the service provider network. The model as a whole reflects the hybridisation of public administration. Even if Kotitori contains many NPM-inspired elements, they are complemented by features derived from New Public Governance and the neo-Weberian local state. The most neglected aspect of post-NPM thinking in the design of Kotitori is citizen centredness.

This paper broadens the perspective on the role of brokers in public service provision and highlights the multi-dimensionality of the brokerage function. It also shows how such partnership-based brokerage model reflects various aspects of both NPM and post-NPM paradigm.

The purpose of this paper is to present a theoretically based analysis and evaluation of the Norwegian quality assurance scheme (QA1 and QA2) for major public projects (MPPs), drawing on a number of different perspectives from organization theory and decision‐making theory, but also from insight from two major public reform waves – new public management (NPM) and post‐NPM. The purpose is to analyze the scheme as a governance system, focusing on the way of organizing the decision system. Two illustrative cases are also analyzed where the QA system is used.

The theory used in the article is taken from decision‐making theory, including an economic‐rational, an instrumental‐structural and a garbage can perspective, but also from reform theory and studies. The quality assurance scheme in Norway is first outlined, followed by a presentation and application of decision‐making theory on the system, and then a discussion of the elements from reform waves in the system. Method is interviews and public documents. The paper is also based on a pilot study that the author has done together with a consulting firm, covering three MPPs and an ongoing analysis of 23 MPPs.

A structural‐instrumental perspective gives the best insight into the complex design of the QA system, which encompasses both centralizing elements with the potential to increase political control, and devolutionary elements, such as the use of private experts, while an economic‐rational perspective helps to explain the technical planning ideal. The garbage can perspective highlights complexity, potential ambiguity and the use of symbols. In a second step, the article shows that the QA system's approach to planning and the inclusion of external experts is very much inspired by NPM reform thinking, the QA1 part of the system, which anchors the system in the central political leadership and thus potentially increases political control, is a typical post‐NPM element. The two cases illustrate both how the political executive can use the QA system to increase control, that the consultants play a mainly supportive role and that MPP as about many other aspects than the one central for a QA system.

There are very few studies of QA systems for MPPs that are using decision‐making theory and reform theory in this way. Many MPP studies are of a technical and economic character, while the study described in this paper very much digs into the political considerations build into such systems and their balancing towards other concerns and interests. Designing QA system will, accordingly, be much more a political issue and not a technical and economical one.

The article's aim is to refine prospects for theorising in public sector accounting (PSA) research in order to capture the methodological benefits promised by its multi-disciplinarity.

The study primarily employs a bibliometric analysis of research outputs invoking New Public Management (NPM). Applying a content analysis to Hood (1991), as the most cited NPM source, bibliographic methods and citation/co-citation analysis for the period 1991 to 2018 are mobilised to identify the disciplinary evolution of the NPM knowledge base from a structural and longitudinal perspective.

The analysis exhibits disciplinary branching of NPM over time and its imprints on post-1990 PSA research. Given the discourse about origins of NPM-based accounting research, there are research domains behind the obvious that indicate disciplinary fragmentations. For instance, novelty of PSA research is found in public value accounting, continuity is evidenced by transcending contextual antecedents. Interestingly, these domains are loosely coupled. Exploring the role of disciplinary imprints designates prospects for post-NPM PSA research that acknowledges multi-disciplinarity and branching in order to deploy insularity as a building block for its inquiries.

Criteria for assessing the limitations and credibility of an explorative inquiry are used, especially on how the proposal to develop cumulative knowledge from post-1990 PSA research can be further developed.

A matrix suggesting a method of ordering disciplinary references enables positioning of research inquiries within PSA research.

By extending common taxonomies of PSA intellectual heritages, the study proposes the ‘inquiry-heritage’ matrix as a typology that displays patterns of theorisation for positioning an inquiry within PSA disciplinary groundings.

The purpose of this article is to examine whether the incentivizing type of performance appraisal (typical of New Public Management) has indeed been superseded by a post-New Public Management (NPM), developmental type of performance appraisal in European Civil Services.

The literature review lead to a unidimensional, twofold typology: incentivizing (NPM) and developmental (post-NPM) performance appraisal. The empirical basis of the research is two surveys conducted among top civil servants in 18 European countries.

First, there are crucial discrepancies between performance appraisal systems in contemporary European central government administrations and current theorizing on performance appraisal. Contrary to our expectations developed on the basis of the latter, “developmental” and “incentivizing” do not seem to be two distinct types of performance appraisal; rather, they are two independent dimensions, defining altogether four different types of performance appraisal systems.

The authors results give orientation to policymakers and public service managers to engage in designing or applying performance appraisal systems, in particular by identifying assailable presumptions underlying many present-time reform trends.

Citizens and communities are direct stakeholders in the development of public service performance appraisal both as possible or actual employees of public service organizations and as recipients of public services.

The paper proposes a new fourfold typology of performance appraisal systems: incentivizing, developmental, symbolic and want-it-all.

The aim of this paper is to show that there has been an increasing focus on networks as a model of service delivery and governance in the UK public sector. As an early example, managed clinical networks for cancer were initially considered to represent an ideological move towards a softer model of governance, with an emphasis on moving across the vertical lines that were strengthened or established during the new public management (NPM) movement of the 1990s. The NPM ideology of the 1990s emphasised the role of Boards and powerful non‐executives in governing public services. This paper seeks to explore the role of the Board in the UK health sector under the apparent emerging “post‐NPM” ideological framework of accountability.

The paper is based on findings from five comparative case studies of managed clinical networks for cancer in London.

The paper finds that cancer network boards have had limited strategic influence as these networks are constrained by a continued emphasis of centralised performance management and structural reconfiguration, which become dominant during the NPM era.

The inability of the post‐NPM governance ideology to make a significant impact in the UK, and the resulting confused and conflictual framework, have hindered the initial intention of cancer networks as a forum for spreading best practice across organisational boundaries.

There is only limited research on the emergent remit, structure or strategy of public sector Boards in the UK, and very limited research on the role of Boards in health care networks: the paper provides some illumination on this limited area of study.

Acknowledging fiscal crises as critical junctures for policy makers, this paper investigates how the recent fiscal crisis has affected the paradigmatic approach to the design of an ongoing governmental accounting (GA) reform.

This paper analyses the Italian GA harmonization as a peculiar instance of an ongoing GA reform at the crisis outbreak. A longitudinal narrative analysis of official documents is complemented with semi-structured interviews with key policy makers and participant observations.

The fiscal crisis is found to play an indirect role in the Italian GA reform, which, promoting centralization of competencies in the fields of GA, determines the intensification of the approach adopted before the crisis outbreak.

This paper extends the knowledge on the nature of post-crisis reforms by highlighting how fiscal crises can work as catalysts for paradigmatic approaches to ongoing GA reforms. This paper analyses the designing of a GA reform, whereas the long-term adaptations and outcomes of the reform are not taken into consideration.

The tight link between GA and financial management issues featuring the current paradigmatic approaches to reforms suggests the need to design GA reforms consistently with fiscal and financial management policies.

Whereas the extant literature on the nature of post-crisis reforms analyses the latter as responses to the former, this paper enlarges the knowledge on the topic by focusing on a peculiar instance of a GA reform that was ongoing at the crisis outbreak.