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1 – 10 of 937Poorang Piroozfar, Kemi Adeyeye, Micah Rosenkind and Graham Winstanley
The purpose of this paper is to report on partial findings of a research project on post‐occupancy design in school projects. It provides a brief review of key factors, and major…
Abstract
Purpose
The purpose of this paper is to report on partial findings of a research project on post‐occupancy design in school projects. It provides a brief review of key factors, and major players in post‐occupancy processes.
Design/methodology/approach
Subsequent to literature review for the research, the primary data was obtained from a steering group (stakeholder forum) comprising of a sample of primary and secondary school representatives, local authorities and building professionals. Following the data collection, visits were arranged to the selected schools, and local councils and semi‐structured interviews with school and council authorities were carried out. At the same time, research meeting and directed studies were held to best explore the applications for devising the toolkit. Simulated and real cases for making decisions in post‐occupancy design were selected to devise a model‐base to test out the applicability of the devised prototype of the toolkit.
Findings
This study provided clarification on the post‐occupancy performance and practicable expectations of major parties in school projects with special reference to the development stage of the proposed toolkit. The qualitative and quantitative data collected, confirmed that a real‐time updateable support system for decisions is required for making the most reasonable decisions where multi‐criteria/multi‐agent decision is inevitable. The principles of co‐creation of knowledge and value, as suggested in manufacture and service industries, were investigated to inform the underlying design platform for the toolkit. The decision support systems for multi‐criteria decision making processes were also established so that the toolkit can take a full account of the achievements in this area.
Originality/value
The paper highlights the complexities involved in the post‐occupancy decision processes in school projects. Also, the pressing need for a system to assist in streamlining the information flow (particularly upwards, from the schools to the LA) and management of knowledge to facilitate design decisions is identified. The decision processes need to be more integrated, collaborative and inclusive. It also acknowledges that decision making in post‐occupancy processes, is an evolving process. The main contribution of this paper however, remains to be how the collaborative processes were streamlined for all the stakeholders to work together and co‐create knowledge and value to devise a platform.
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Post‐occupancy evaluation (POE) is a diagnostic tool and systemwhich allows facility managers to identify and evaluate critical aspectsof building performance systematically. This…
Abstract
Post‐occupancy evaluation (POE) is a diagnostic tool and system which allows facility managers to identify and evaluate critical aspects of building performance systematically. This system has been applied to identify problem areas in existing buildings, to test new building prototypes and to develop design guidance and criteria for future facilities. Outlines the numerous benefits of POE, including better space utilization, as well as cost and time savings. Describes a conceptual framework and evaluation data‐gathering techniques. Presents examples of the outcomes of a case study POE on a medical facility. Highlights the primary effect of a POE database development project on FM software and summarizes the outcomes of an IFMA Pilot Survey on Academic Facility Performance Feedback.
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C.J. Roberts, David John Edwards, M. Reza Hosseini, Monica Mateo-Garcia and De-Graft Owusu-Manu
The purpose of this paper is to analyse extant literature on POE of a building’s operations and performance as a means of holistically mapping the existing body of knowledge…
Abstract
Purpose
The purpose of this paper is to analyse extant literature on POE of a building’s operations and performance as a means of holistically mapping the existing body of knowledge (BOK); identify impediments preventing its wide-scale adoption throughout practice; and develop new theory that seeks to integrate digital technologies (such as building information modelling (BIM)) within facilities management (FM) via a POE feedback mechanism.
Design/methodology/approach
An inductive and interpretivist methodological approach is adopted that utilises a mixed methods systematic review to map bibliometric data on the POE, associated underpinning processes and benchmarking facilities. Publication and citation metrics are produced via the software VOSviewer to determine the extent to which POE interrelates with other fields of study (namely, digital technologies and FM).
Findings
The BOK accrued illustrates that whilst POE has received comparatively scant academic attention in comparison to other fields of study, interest in the area is growing. The work also identifies that a stronger community of practice (CoP) is needed (that comprises of academics and practitioners) to ensure that a consistent approach to POE implementation is developed and that the barriers to POE implementation are addressed.
Originality/value
Findings presented accentuate the need for design practitioners to reverse engineer POE implementation to inform future design vis-à-vis simply reporting upon an existing building’s performance post construction. Other new theories are also introduced as a means of engendering wider academic discourse in this field of science.
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This is an analysis of modern office buildings with high energy efficiency. The purpose of this paper is to focus on how such buildings affects usability for the organizations…
Abstract
Purpose
This is an analysis of modern office buildings with high energy efficiency. The purpose of this paper is to focus on how such buildings affects usability for the organizations occupying the buildings.
Design/methodology/approach
The analysis combine results from studies of two case projects with a literature review. Case studies include qualitative interviews with key informants, internal post-occupancy evaluations and annual reports from the user organizations. The two buildings are Norwegian pioneers regarding energy efficiency.
Findings
The new buildings provide a high degree of usability for the user organizations, including user satisfaction, efficiency and effectiveness. The case projects illustrate the potential in combining improvements for energy efficiency and the usability of buildings. There are synergistic effects in a mutual process of development for the buildings and organizations based upon strategic business goals. Management of the process is crucial in order to succeed.
Research limitations/implications
The study applies the approach of usability to an analysis of energy efficient buildings. Two case projects exemplify potentials and challenges.
Practical implications
Office buildings can be developed to a high degree of energy efficiency by considering the many aspects of usability for the user organizations. Integrating constructing projects into organizational development processes is crucial for the result.
Originality/value
This study contributes to the emerging field, analyzing effects on usability for the organizations occupying energy efficient office buildings. The study also adds to the young field of analyzing the integration of the development of buildings into processes of organizational development by enlightening the potential regarding buildings with high energy ambitions.
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Wolfgang F.E. Preiser and Ulrich Schramm
Outlines building evaluation methodology and instruments, which will facilitate comparative, cross‐cultural evaluation of the performance of a building type which is common…
Abstract
Outlines building evaluation methodology and instruments, which will facilitate comparative, cross‐cultural evaluation of the performance of a building type which is common worldwide; i.e. intelligent office buildings. States that failure to obtain feedback on building performance can have serious consequences. Focuses on post‐occupancy evaluation (POE) an evaluation methodology. Concludes that there is a need for an evaluative stance throughout the building delivery process and cycle and POE appears to be of critical importance in the area of inter‐cultural differences in order to achieve better quality intelligent buildings.
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Kemi Adeyeye, Poorang Piroozfar, Micah Rosenkind, Graham Winstanley and Ian Pegg
This paper aims to review the impact of design and specification decisions for major works during post‐occupancy processes; the routine maintenance and management of school…
Abstract
Purpose
This paper aims to review the impact of design and specification decisions for major works during post‐occupancy processes; the routine maintenance and management of school premises. It also seeks to explore the relationship between the main stakeholders and how this impacts decision‐making and the post‐occupancy operation of school buildings.
Design/methodology/approach
In addition to a literature review, qualitative data were also obtained through a focus group; a steering group. The steering group consisted of stakeholders tasked with delivering and managing school premises in the Sussex County.
Findings
The findings contribute to understanding the impact of design decisions on post‐occupancy processes in schools. A basic model is also presented as a guide for requirements and decision mapping in post‐occupancy design decision processes in schools.
Research limitations/implications
The study was conducted with the participation of a representative sample of stakeholders. There may be the need to investigate the issues further in a localised context before detailed solutions are proposed.
Practical implications
The paper reports findings based on the needs, requirements, and preferences of the stakeholders as well as the opportunities and constraints to improving the quality of design processes which in turn will improve post occupancy processes.
Originality/value
The paper highlights the complexity of design decision‐making in schools, presents the viewpoint of stakeholders, and proposes a basic model to ensure performance for post‐occupancy processes to inform the next stage of the research.
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Over the past 30 years, both the governmental and private sectors have made use of a feedback mechanism, which helps improve the quality of environments: post‐occupancy evaluation…
Abstract
Over the past 30 years, both the governmental and private sectors have made use of a feedback mechanism, which helps improve the quality of environments: post‐occupancy evaluation (POE) or similar systematic processes, which gauge the satisfaction with, and importance of, the designed and built environment. How does this process work, what kind of input does it require? What value, if any, does it add to the core business of an organisation? When should it be carried out, and how should the resulting data be used in enhancing the quality of existing and future buildings? Who should commission POEs and who should be in charge of developing databases, which can be used for benchmarking and the development of building performance criteria for future projects? What is the cost of these POEs in relationship to the benefits to be derived? All of these questions will be addressed in this paper.
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Tristan Williams, Dino Bouchlaghem, Dennis Loveday and Charlie Law
Client satisfaction is a key element of repeat business and for securing future work in the construction industry. There are areas still in need of improvement for contractors;…
Abstract
Purpose
Client satisfaction is a key element of repeat business and for securing future work in the construction industry. There are areas still in need of improvement for contractors; these areas include the handover process to clients and the subsequent aftercare and organisational learning. Post‐occupancy evaluation (POE) offers an opportunity for a holistic perspective towards continual improvement in construction. While the challenges of POE have been well documented in the design phase, the role of the principal contractor in this area has been under‐researched. The purpose of this paper is to investigate the role of the contractor in the POE process and to identify good practice in improving the building environment for the end users.
Design/methodology/approach
The research comprised a comprehensive review of current literature with a focus on existing practices. The review highlighted a need for further research into contractor involvement in POE in the UK construction industry. An electronic questionnaire survey was produced and distributed to the United Kingdom Contractors Group. Subsequent semi‐structured interviews were conducted with willing participants from the survey, to further investigate the responses to the survey.
Findings
The key findings from the research highlighted the lack of contractor involvement in POE and insufficient knowledge on how or when to conduct POE on a project. Many of the barriers to POE identified by previous research are not applicable to contractor involvement in POE. The majority of construction professionals believe that POE is time intensive and that there is difficulty in interpreting the information collected from POE. Dissemination of information internally and externally has the potential to offer significant value to organisational and individual development of all stakeholders involved in the process.
Practical implications
The findings are likely to be of interest to designer's facilities management professionals and those involved in construction. Contractors should view POE as a business opportunity to improve the end output for the client and end‐users and not as another expensive problem.
Originality/value
This paper addresses the perceptions of POE within the major UK contractor group. It identifies relevant barriers to POE in the construction process and highlights the lack of POE penetration into the wider construction industry. The research has highlighted that POE has the potential to improve contractor performance and add value to end users of new projects. It has identified that previous research has focused on consultant‐led research as opposed to contractor‐led.
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Turid Horgen and Sheila Sheridan
Describes two approaches to the evaluation of the built environment. First, discusses post‐occupancy evaluation (POE) which is a formal way of determining whether a recently…
Abstract
Describes two approaches to the evaluation of the built environment. First, discusses post‐occupancy evaluation (POE) which is a formal way of determining whether a recently occupied or remodelled building is performing as was intended in its programming and design. Bases data collection on comprehensive questionnaires in which occupants of the building are asked to report on their experience. Second, looks at the use of facilitated participatory workshops as developed in Scandinavia. Reports a case study carried out in respect of the Taubman Building of Harvard University’s School of Government, opened in 1990, which combines the two traditions. Describes the process used in the study and outlines the issues which surfaced from the study. Concludes by analysing the lessons learned.
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Michael O’Neill and Cheryl Duvall
This paper reviews post‐occupancy evaluation (POE) research methods and discusses how these methods can be deployed within the context of a Six Sigma quality framework. The paper…
Abstract
This paper reviews post‐occupancy evaluation (POE) research methods and discusses how these methods can be deployed within the context of a Six Sigma quality framework. The paper outlines the importance of conducting POEs to support the creation and management of optimal spaces for office workers. The authors review a variety of existing POE approaches and discuss their approach to using POEs as part of an ongoing quality framework. The results of a pilot programme using their approach, and application of these POE and quality tools, are discussed in this paper.
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