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Article
Publication date: 23 August 2011

Hania Janta

This paper aims to draw from a wider study that explores the experiences of Polish migrant workers in the UK's hospitality sector across the UK. It seeks to focus on findings that…

5404

Abstract

Purpose

This paper aims to draw from a wider study that explores the experiences of Polish migrant workers in the UK's hospitality sector across the UK. It seeks to focus on findings that reveal the profile of Polish migrant workers and the methods used for accessing employment by Poles in the UK hospitality sector.

Design/methodology/approach

The paper draws on primary data collected through qualitative and quantitative methods, comprising an online survey, interviews and netnography.

Findings

The profile of workers emerging from the study indicates that those who work or worked in UK hospitality are predominantly young, female and highly qualified. Migrants work in various hospitality departments and an important pattern shows that they gradually move to jobs in supervisory and front‐of‐house positions. Informal methods for accessing employment used by highly qualified people suggest that migrants lack knowledge of local institutions and labour practices that would allow them to choose jobs that are more relevant to their qualifications.

Research limitations/implications

A principal limitation of this study, as with all internet surveys, is the difficulty in claiming the representativeness of the sample. This limitation is compensated by the use of other research methods.

Practical implications

The research identifies three possible explanations for choosing jobs in hospitality. It further suggests practical implications for recruitment and selection.

Originality/value

This study aims to answer some of the “unknowns” about the profile of Polish migrants employed in the UK hospitality sector and to yield some insights into migrants' methods for accessing employment. It will therefore address the gap in the research.

Details

International Journal of Contemporary Hospitality Management, vol. 23 no. 6
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 18 July 2019

Lenna V. Shulga and James A. Busser

The purpose of this paper is to critically assess the state of substantive, methodological and conceptual development of talent management (TM) within hospitality and business…

1915

Abstract

Purpose

The purpose of this paper is to critically assess the state of substantive, methodological and conceptual development of talent management (TM) within hospitality and business research and to identify gaps, examine debates and provide hospitality research direction.

Design/methodology/approach

After identifying 545 articles from 22 peer-reviewed journals from Google Scholar using “talent management,” only articles directly related to TM (n = 149) were analyzed using the validity network schema (VNS). The advantage of the VNS approach is in-depth analysis of the three research domains – substantive, methodological, and conceptual – and evaluation of the pathways between domains emerging in a unique hospitality TM perspective.

Findings

Substantive domain TM discourse analysis identified 12 general and 5 hospitality-related topics. The resulting research framework depicted how global trends, organizational, employee-specific factors and organizational-management tactics affect (1) organizational, (2) personal, (3) societal, and (4) customer outcomes. Methodological domain analysis revealed business TM research in the mature stage, while hospitality TM research is in the embryonic stage of development. TM researchers predominantly used observational, descriptive and industry-specific data, advancing the field with associated research frameworks. Conceptual domain analysis uncovered opportunities to advance theoretical foundations and test causal relationships.

Originality/value

VNS analysis identified the importance of conceptual, methodological and substantive domains of TM research. The comprehensive TM research framework was proposed with eight research pathways to guide future hospitality studies. This paper advances the unique hospitality industry-specific scholarship and practice, focused on employee well-being rather than solely organizational gain.

Details

International Journal of Contemporary Hospitality Management, vol. 31 no. 10
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 24 August 2012

Maximiliano E. Korstanje and Babu George

The debate linking tourism with global warming is very polemical: neither camp engaged in the debate sees the other side. Sustainable tourism is seen by some as a panacea to…

1304

Abstract

Purpose

The debate linking tourism with global warming is very polemical: neither camp engaged in the debate sees the other side. Sustainable tourism is seen by some as a panacea to mitigate the negative impact of tourism on global warming, and by many others as a ploy planted by post‐industrial society to divert attention from the core issues. A few see it as just an accidental relationship. This paper aims to be a reflective essay on the current state of polemics relating to tourism and global warming.

Design/methodology/approach

A critical review of relevant literature coupled with original reflections of the authors forms the basis of argument employed in this paper. In certain ways, this paper is a meta‐analysis of the existing literature.

Findings

In a conservative sense, the authors do not “find” anything, if finding means a definitive answer to a question. At the same time, it can be said that the objective is achieved since the analysis leads to the opening up of fresh streams of thought and balanced perspectives on politically charged issues.

Originality/value

The authors do not try to market yet another version of the “original”. The value of what is discussed in this paper lies in bringing together seemingly disparate and diverse perspectives on global warming and sustainable tourism. This is useful for everyone, especially for those tasked with building consensus as well as those interested in seeing the political nature of such consensus.

Details

Worldwide Hospitality and Tourism Themes, vol. 4 no. 4
Type: Research Article
ISSN: 1755-4217

Keywords

Book part
Publication date: 28 November 2019

Tom Mordue

The North East of England has entered the global bazaar in which its landscape, once pock marked by the scars of industries like coalmining, shipbuilding and steelmaking, has been…

Abstract

The North East of England has entered the global bazaar in which its landscape, once pock marked by the scars of industries like coalmining, shipbuilding and steelmaking, has been cleaned up, beautified, and it has now entered the global competition between post-industrial places for inward investment and the spoils of the ever-expanding UK tourism industry. With this, the North East’s visitor economy now generates around £3.6 billion of expenditure each year, supporting some 54,600 jobs in 2018. The visitor economy is not only important as a stand-alone sector in the North East, but is integral to the whole North East economy, and needs to be a major driver of social change and diversification within it. As the Newcastle Gateshead Initiative says: the twenty first century North East is a place of vibrancy, with a quality of life that makes it a great place to visit, live and work, study and invest – which is a strapline narrative that clearly signals how tourism is indeed both an essential and integrated part of North East life. Brexit may provide the North East tourism industry with a stronger global stage.

This chapter charts the logic of that development and asks: is it a good thing, who benefits and who loses from the sectors development. It asks whose North East are we talking about as we prepare to enter what is anticipated to be a difficult and an uncertain third decade of the twenty-first century?

Details

The North East After Brexit: Impact and Policy
Type: Book
ISBN: 978-1-83909-009-7

Keywords

Book part
Publication date: 13 May 2021

Samik Ray

In the post-industrial society, demand escalation for travels and tours led to the mobility of travellers and tourists en masse from cross sections of the society and caused…

Abstract

In the post-industrial society, demand escalation for travels and tours led to the mobility of travellers and tourists en masse from cross sections of the society and caused tourism's dramatic growth making enormous makeovers in the national income of many states. Tourism, then, could be perceived by travel mobility paradigm. Increasing tourist mobility contributed to the growth of overtourism phenomenon at different destinations. Overtourism sets to be in opposition to responsible and sustainable tourism. Contradictory approaches towards carrying capacity, commodification and commoditisation set overtourism to be positioned so. The way of establishing control on cultural, natural and spatial capitals overlooking hosts' traditional interests, priorities and intentions like destination's economic development and sustenance also made overtourism placed in contrary to the responsible tourism. Contradictions do exist between overtourism and its counter-reactions and within the reactions. Consumerism and control over host capital in the counter-practices continue differently but in contradicting manners with the same magnitude of profit progression. Instead of mass consumerism, elite consumerism appears turning the mobility of organised mass tour packages to the tailor-made alternative tour packages. The contradictions within paradigms of overtourism's nature, aspects, causes and consequences were thus likely. Contradictions also prevail between uncontrolled or limitless and controlled or within limit mobility and activity; goals and means; growth and effect; control of entrepreneurs on tourism capital and local community involvement, etc. It defines parallel subsistence or continuation of contradictory forces. The dialectical nature of history led to make a synthesis of the existing and newly emerging mobility phenomenon. This chapter will locate how control and decontrol or delimiting and limiting of overtourism co-exist in contradiction and reconcile the contradiction to synthesis.

Details

Overtourism as Destination Risk
Type: Book
ISBN: 978-1-83909-707-2

Keywords

Book part
Publication date: 24 October 2023

Rodanthi Tzanelli

Abstract

Details

The New Spirit of Hospitality
Type: Book
ISBN: 978-1-83753-161-5

Abstract

Details

The New Spirit of Hospitality
Type: Book
ISBN: 978-1-83753-161-5

Article
Publication date: 6 April 2023

Ana Catarina Coutinho and Wilker Ricardo Nóbrega

Studies examining public insecurity and tourism tend to develop their research from the tourist's perspective, thereby focusing on its consequences, which insufficiently and…

Abstract

Purpose

Studies examining public insecurity and tourism tend to develop their research from the tourist's perspective, thereby focusing on its consequences, which insufficiently and poorly contribute to the development process. With that in mind, the purpose of this study is to discuss the root causes of public insecurity and the urban development process surrounding tourism dynamics in Brazil's northeast region.

Design/methodology/approach

The complexity method was used to collect both documentary and normative data to understand the reality beyond the data on accommodations and vertical real estate developments over time. These data were organized in ArcGIS (version 10.5) and are discussed within the context of urban development, public insecurity and tourism theories.

Findings

The results of this study demonstrate that the relationship between tourism and public insecurity is rooted in discussions surrounding the urban development process, remodeled by the physical and symbolic dimensions surrounding the production of space. Nevertheless, the symbolism of tourism is not a constant when it comes to socio-spatial changes but rather acts as a physical and secondary dynamic throughout the entire reconfiguration process.

Originality/value

The findings of this study indicate that this study can be used for the elaboration of security policies in tourist destinations in Latin America that present high levels of violence, considering the discourses at implementing urban legislation.

Details

International Journal of Tourism Cities, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2056-5607

Keywords

Article
Publication date: 5 October 2012

Vassilios Ziakas and Nikolaos Boukas

Although research on the impacts of the Olympic Games on Athens addressed the impact of the Games on economy, generic tourism, and urban restructuring, there has not been given to…

5120

Abstract

Purpose

Although research on the impacts of the Olympic Games on Athens addressed the impact of the Games on economy, generic tourism, and urban restructuring, there has not been given to date attention on the prospects for sport tourism development in Athens as a result of hosting the Olympics, especially if it is considered that the construction of Olympic facilities was legitimized by the government's intention to use them for sport. To address this omission, the purpose of this study is to draw attention to examining the challenges and potential of post‐Olympic Athens to exploit its Olympic legacy for the development of sport tourism.

Design/methodology/approach

A qualitative approach was employed by conducting nine semi‐structured interviews with Athens’ tourism/administrative officials and analyzing them in line with pertinent literature.

Findings

Results show that the city's tourism officials respond with ad‐hoc policies in their effort to capitalize on Athens’ Olympic legacy. Consequently, Athens’ potential is constrained by the absence of a comprehensive tourism policy aimed at enriching and diversifying the city's post‐Olympic tourism product. In this context, the study shows that there is limited awareness by the city's tourism administration for sport tourism development and for establishing appropriate coordination mechanisms, which could foster mutually beneficial links between sport and tourism stakeholders. This leaves unexploited the potential for utilizing effectively Athens’ Olympic facilities and destination capitals in developing a competitive sport tourism product mix.

Research limitations/implications

A limitation of the study is that it examines Athens’ sport tourism prospects through the lens of tourism policy. Future studies are needed to examine also sport policy. On a broader level, it is suggested that future research should extend the focus on the study of post‐event leverage to find the best means for fostering post‐Games Olympic tourism from a sustainability perspective.

Practical implications

To redress post‐Olympic Athens’ inertia and associated structural problems that affect its tourism policy, the study presents a framework for the strategic planning and sustainable development of sport tourism in Athens.

Originality/value

The study by examining Athens’ neglected legacy for sport tourism, attempts to synthesize a common ground for sport and tourism development in Olympic cities. This inquiry suggests the need for a broader planning and leveraging framework to extend the study of Olympic tourism in the post‐Games period as it relates to the use of Olympic legacy and post‐Olympic assets, which can, in turn, reveal the conditions for synergistic development of sport and tourism. Also, such an examination may shed light on what and how can be corrected in order to mitigate the sources and consequences of problems, while providing lessons for future Olympic cities. Finally, by focusing on sport tourism as it is induced by the Olympics knowledge can be advanced on how to effectively leverage the Olympic legacy and develop sustainable post‐Olympic tourism products.

Book part
Publication date: 29 November 2019

Rainer Kazig

This contribution deals with the effects of atmospheres. It considers the interest in atmospheres as part of a fundamental change in the mode of individual reasoning which is…

Abstract

This contribution deals with the effects of atmospheres. It considers the interest in atmospheres as part of a fundamental change in the mode of individual reasoning which is characterised in contemporary post-industrial societies by an ‘experience orientation’. Atmospheres, which highlight the fact that the subjective state of a person can change in relation to the sensory qualities of the environment, become an interesting concept within this development. The chapter starts from the observation that – in spite of the importance that atmospheres have for spaces of leisure and tourism – there is little research on atmospheres in leisure and tourism studies. It presents three dimensions of effects of atmospheres (emotions and affective tonalities, attention, gesture) that allow us to understand why and how atmospheres matter. The second part links the effects of atmospheres to leisure and tourism, where it proposes distinguishing the corporeal and the sociocultural dimensions of atmospheres. Finally, it discusses the possibilities of designing atmospheres and stresses the necessity for further empirical research.

Details

Atmospheric Turn in Culture and Tourism: Place, Design and Process Impacts on Customer Behaviour, Marketing and Branding
Type: Book
ISBN: 978-1-83867-070-2

Keywords

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