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Article
Publication date: 9 October 2007

Jane Cho

The purpose of this paper is to show that the dependency on search portals as a gateway for internet navigation is increasing. This phenomenon is also occurring in the academic…

Abstract

Purpose

The purpose of this paper is to show that the dependency on search portals as a gateway for internet navigation is increasing. This phenomenon is also occurring in the academic information resource market of Korea. As a result, it is necessary to positively review linking library services with search portals. In particular, a plan to link the services of university libraries (which are recognized as private facilities of universities) is needed, utilizing them actively as public facilities connected with the local community. In this context, this study discusses a model to link the Korean University Library OPAC with search portals.

Design/methodology/approach

Analyzes the present status of cases in foreign countries – already vigorously active – and raise several points. In consideration of analysis, sets basic directions about linking library OPAC to search portals. Proposes a detailed model to link search portals with University Library Union Catalogs and manifestation of Deeplink to local University Library OPAC in consideration of technical situation of Korean Library OPACs.

Findings

A major problem from established cases is that portal search engines cover all areas so retrieval results are generally vast. Users cannot easily find a path accessing library resources through search portals without special equipment.

Originality/value

This paper proposes models to link library catalogs through special sub domains or book services of portal sites using University Library Union Catalogs as a gateway. It also proposes three alternatives of Deeplink implementation to local OPACs.

Details

The Electronic Library, vol. 25 no. 5
Type: Research Article
ISSN: 0264-0473

Keywords

Article
Publication date: 1 March 2005

Hans H. Bauer, Maik Hammerschmidt and Tomas Falk

In the internet economy, the business model of web portals has spread rapidly over the last few years. Despite this, there have been very few scholarly investigations into the…

9993

Abstract

Purpose

In the internet economy, the business model of web portals has spread rapidly over the last few years. Despite this, there have been very few scholarly investigations into the services and characteristics that transform a web site into a portal as well as into the dimensions that determine the customer's evaluation of the portal's service quality.

Design/methodology/approach

Based on an empirical study in the field of e‐banking, the authors validate a measurement model for the construct of web portal quality based on the following dimensions: security and trust, basic services quality, cross‐buying services quality, added value, transaction support and responsiveness.

Findings

The identified dimensions can reasonably be classified into three service categories: core services, additional services, and problem‐solving services.

Originality/value

The knowledge of these dimensions as major determinants of consumer's quality perception in the internet provides banks a promising starting point for establishing an effective quality management for their e‐businesses.

Details

International Journal of Bank Marketing, vol. 23 no. 2
Type: Research Article
ISSN: 0265-2323

Keywords

Article
Publication date: 13 April 2012

Debjani Bhattacharya, Umesh Gulla and M.P. Gupta

E‐government implementation evolves through different stages of maturity, enforcing changes in strategies at each level. The transitions of service maturity phases pose continuous…

3717

Abstract

Purpose

E‐government implementation evolves through different stages of maturity, enforcing changes in strategies at each level. The transitions of service maturity phases pose continuous challenges to service providers in assessing the e‐service quality of web‐based services used in government. This study is conducted to propose a multi item scale for assessing the e‐service quality of government portals involving transactions.

Design/methodology/approach

Factors influencing the e‐service quality of government portals were identified from an extensive review of research performed by academic scholars and practitioners. A questionnaire was designed based on a review and interviews with users of e‐government applications and was used to conduct a survey of fully operational portals. Responses were obtained and quantitative analyses were performed on the data to develop a scale. This scale can help in evaluating citizen perceived quality of e‐services.

Findings

Seven constructs – i.e. citizen centricity, transaction transparency, technical adequacy, usability, complete information, privacy and security and usefulness of information – were identified from the analyses, which can be used to assess the demand side service quality of government portals.

Practical implications

Despite a well‐structured, national‐level plan on e‐government and adequate funding in India, most of the projects under the scheme are far below the expectation level of citizens. Technology‐enabled applications have promised easy access to government services with economic gain in certain cases, but they have not ensured citizens' satisfaction. Improved service quality based on citizens' need and expectation can reduce the gap between design and reality and act as positive trigger for adoption of e‐government. This study can help government portal developers get an insight into users' needs to improve the design and implementation of online services. The issues are significant and cannot be overlooked in practice.

Originality/value

The paper is original and a research study. It provides an understanding of citizens' perceived quality of e‐services and adoption behavior within the framework of the web‐based environment of government services.

Details

Journal of Enterprise Information Management, vol. 25 no. 3
Type: Research Article
ISSN: 1741-0398

Keywords

Article
Publication date: 1 February 2016

Ying-Yu Kerri Chen, Yi-Long Jaw and Bing-Li Wu

The purpose of this paper is to examine the effect of the pilot implementation of an industry-specific web portal as an IT resource on textile SMEs organisational performance…

8179

Abstract

Purpose

The purpose of this paper is to examine the effect of the pilot implementation of an industry-specific web portal as an IT resource on textile SMEs organisational performance. Using a resource-based perspective, portal delivery functionalities, considered as non-physical IT resources, are analysed using the dimensions of portal usefulness, portal interface, and service-oriented portal functions on SMEs users’ perceived outcomes of organisational performance.

Design/methodology/approach

Qualitative and quantitative approaches are used to explore the research hypotheses. Data were collected using field interviews and survey from senior executives of small- and medium-sized enterprises (SMEs) in the Taiwanese textile industry.

Findings

Results indicate that the service-oriented portal function dimension, consisting of portal maintenance service, B2B function, and cloud computing, significantly influences organisational performance. Unexpected findings, such as the negative impact of greater industry benchmark information on perceived SME performance, deserve further investigation.

Research limitations/implications

The study extends the theory and knowledge on the resource-based view and its implications on e-business organisational performance of SMEs. The study also offers findings relevant to the design of portal sites for SME administrators and information service providers. Limitations of the research include a small size and the industry-specific data limiting the generalisability of the findings.

Practical implications

Research results practically serve as informative indicators for policy makers, information service providers, and SMEs executives to evaluate feasible elements for web portal design in traditional industry. Findings from this study may help portal service providers in designing better web portal functionalities for SMEs.

Originality/value

This study contributes to the IT business value literature by identifying the linkages between industry-specific portal delivery functionalities and perceived organisational performance through the examination of portal usefulness, portal interface, and service-oriented portal function for textile SMEs.

Details

Internet Research, vol. 26 no. 1
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 9 September 2014

Philip Hider, Lisa M. Given and Paul Scifleet

The purpose of this paper is to report on the findings of an audit of community information (CI) portals to provide an overview of how CI is being organised and presented on the…

1053

Abstract

Purpose

The purpose of this paper is to report on the findings of an audit of community information (CI) portals to provide an overview of how CI is being organised and presented on the web by aggregating services, and how CI is being shaped and shared in community networks. It also investigates the role that public libraries play in online CI provision.

Design/methodology/approach

The research sampled CI portals online within the Australian web domain (.au). An audit of 88 portals was undertaken to establish the scope, role and usefulness of the portals. The audit included a comprehensive usability analysis of a sub set of 20 portals evaluated for 20 different heuristics based on Nielsen's heuristic model.

Findings

The research finds that the challenge facing portals is not a lack of information, it is the need to improve the mediation between the community services and people that CI portals promise useful and usable information for. While public libraries remain integral to the provision of CI in their geographical area, they now form part of a larger online network for CI provision, involving a wide range of organisations.

Originality/value

The paper discusses the ways CI portals contribute to the provision of information about community services and identifies areas where improvements are needed. In particular, it discusses how these sites function as part of larger CI networks and where more innovative, and more standardised, design could lead to greater levels of engagement and utility.

Details

Library Hi Tech, vol. 32 no. 3
Type: Research Article
ISSN: 0737-8831

Keywords

Article
Publication date: 27 January 2012

Sung‐Eon Kim and Kirk P. Arnett

Horizontal mega portals power the Internet by guiding millions of users who wish to communicate, search, shop, and perform a multitude of other tasks made possible via the…

Abstract

Purpose

Horizontal mega portals power the Internet by guiding millions of users who wish to communicate, search, shop, and perform a multitude of other tasks made possible via the Internet. The purpose of this study is to find which portal service functions generate satisfied users in Korea and in the USA based on the concept that mega portals developed in different countries may have different macro‐level services that satisfy the portals' users.

Design/methodology/approach

The survey instrument was used to capture portal service usage and overall portal satisfaction. The exploratory nature of this study lends itself to a limited hypothesis regarding the significance of mega portal macro services on user satisfaction. Partial least square analysis via PLS‐Graph was used to analyze the data for the measurement model for portal satisfaction.

Findings

The result of the study shows that the influential C‐services factors for user satisfaction are different between Korea and the USA. User satisfaction for portal usage is significantly influenced by Content and Community in Korea and is significantly influenced by Content and Communication in the USA. But user satisfaction is not significantly influenced by Commerce and/or Coordination for either country.

Originality/value

This study verifies that there are preference differences between countries. As turf battles between major Internet portals continue, any ramp up of portal services without regard for what might be a very high user audience appeal or for what might be different based on cultural differences will likely generate a disappointing outcome.

Details

Internet Research, vol. 22 no. 1
Type: Research Article
ISSN: 1066-2243

Keywords

Article
Publication date: 19 June 2009

Yi Jin and Jia Peng

The purpose of this paper is to relate how Shanghai Jiao Tong University Library integrates its resources and services, the functions realised and technologies adopted in order to…

1126

Abstract

Purpose

The purpose of this paper is to relate how Shanghai Jiao Tong University Library integrates its resources and services, the functions realised and technologies adopted in order to meet user's information needs in a simple, convenient and personalised way. As information resources become more web‐based, disparate and distributed, libraries are facing the challenge of how to provide information efficiently to their users. A promising approach is to integrate resources and deliver services via a portal.

Design/methodology/approach

This paper analyses existing portal features, needs and functions, and carries out the approach to meet portal requirements through resource integration and service integration supported by MetaLib, SFX and Web 2.0 technologies.

Findings

Portal requirements can be met by resource integration and service integration. Methods to achieve cross searching, ways to enhance resource linking, and integration of library, subject and personalisation services are analysed and concluded. The service framework is depicted in the end.

Research limitations/implications

Since the analysis is not based on an exhaustive list of portals and as technologies are always developing rapidly, the methods and functions to achieve information integration and provision presented in this paper perhaps are not complete and may need to be adjusted and amended. Work is also needed urgently to develop and establish related standards and protocols for service collaboration.

Practical implications

This paper should be helpful for libraries that plan to provide services to their users via information portals, or to develop or evaluate portal systems or products.

Originality/value

This paper analyses and concludes methods and functions to meet portal requirements through resource integration and service integration supported by MetaLib, SFX and Web 2.0 technologies. It discusses the service collaboration and depicts the service framework.

Details

Online Information Review, vol. 33 no. 3
Type: Research Article
ISSN: 1468-4527

Keywords

Article
Publication date: 28 February 2023

Seda H. Bostancı, Seda Yıldırım and Durmus Cagri Yildirim

This study aims to investigate the working way of the e-Pulse portal in Türkiye as a sample of a next-generation digital tool for health data management. Accordingly, this study…

Abstract

Purpose

This study aims to investigate the working way of the e-Pulse portal in Türkiye as a sample of a next-generation digital tool for health data management. Accordingly, this study focuses on explaining the structure and key services of the e-Pulse portal in the context of health data management.

Design/methodology/approach

This study is a technical paper that will explain how the e-Pulse portal works in Türkiye. Accordingly, the data are based on secondary sources and mostly the official website of the e-Pulse portal. As a sample case, this study investigates the e-Pulse portal from Türkiye. The data are categorized by tables, and some key factors are classified based on review results.

Findings

As a result of the review of the e-Pulse portal's sample account, it is seen that the e-Pulse portal provides comprehensive data for personal health data for both individuals and healthcare professionals. By permitting healthcare professionals, users or patients can share their personal health data on specific dates and numbers whenever they need and want. When sharing recorded personal health data, citizens or patients can get more efficient healthcare service on the time.

Research limitations/implications

By giving descriptive evidence and review through the e-Pulse portal, countries with high-populated can see the key e-services and elements to manage health data through digital tools. On the other side, this study has some limitations. This study investigated the e-Pulse portal and its e-services for Türkiye and gave some findings mostly based on subjective deduction. Another digital portal can give different findings for the literature.

Practical implications

Based on the e-Pulse portal case, it is determined that by creating a digital portal with recorded personal up-to-date health data, healthcare services can be ensured more efficiently among high-populated countries in the long term. While population growth and pandemic possibilities such as COVID-19 increase throughout the world, serving more patients with these portals will increase efficiency and service quality, provided that patient information is well protected.

Originality/value

This study reveals key e-services and segments to provide personal health data management by a next-generation digital tool based on the e-Pulse portal. The main contribution of this study is expected to guide other countries when adapting next-generation technology or systems to manage health data in the future.

Details

International Journal of Health Governance, vol. 28 no. 3
Type: Research Article
ISSN: 2059-4631

Keywords

Article
Publication date: 4 September 2009

Mohamed Ridda Laouar, Richard Hacken and Mathew Miles

The purpose of this article is to present a conceptual model for the design of a scholarly web portal at the University of Tébessa, with which it is hoped that scholarly work…

1245

Abstract

Purpose

The purpose of this article is to present a conceptual model for the design of a scholarly web portal at the University of Tébessa, with which it is hoped that scholarly work stations that combine local and remote holdings, tools and documents will be created. Today, with access to enormous quantities of information facilitated by the web, boundaries between remote and local source documents become invisible. This is of extreme interest for libraries in Algeria, whose local holdings are very limited.

Design/methodology/approach

An outlined conceptual model of library portal architecture, with ontological classifications and relationships is presented. The model comes from applying literature reviews to the needs and specifications of the authors and leads to a detailed breakdown of the planning and implementation process.

Findings

Three findings in particular are worth noting. First, the contribution of web services to the seamless utility of a scholarly portal is indispensable: interoperable features, formats and protocols can be carefully customized. Second, the conceptual model assists not only in visualization but in implementation phases of the process from assessment of user needs and behaviors through interface creation and ongoing maintenance. Third, a method for recycling (or “porting”) existing applications in constructing new library services is a key component.

Originality/value

Though this library portal is conceived for an Algerian library, which will ultimately benefit from inclusion in a nationwide network, Réseau Régional Inter Bibliothèques Universitaires (RIBU), the conceptual model may guide anyone interested in aggregating online information resources into a single, seamless terminal.

Details

Library Hi Tech, vol. 27 no. 3
Type: Research Article
ISSN: 0737-8831

Keywords

Article
Publication date: 2 March 2015

Ramón Bouzas‐Lorenzo and Xosé María Mahou‐Lago

The purpose of this paper is to report on the level of government web portal resource development, impediments to progress in electronic government practices, and areas that…

Abstract

Purpose

The purpose of this paper is to report on the level of government web portal resource development, impediments to progress in electronic government practices, and areas that require improvement in 19 Latin American countries.

Design/methodology/approach

A comparative study was carried out between March and May of 2012, based on a method combining heuristic usability analysis with an automatic web portal accessibility test.

Findings

The results suggest that Latin American government web portals do not fully meet international accessibility guidelines and that multidirectional communication and participation mechanisms lack diversity. Only functionalities related to usability presented positive scores, but with shortcomings in terms of security.

Originality/value

Extensive literature is available on the development of electronic government policies in Latin America. This study falls within that tradition but, in addition, offers a new perspective by examining the features of web portals, which ultimately aids the calibration of the results of policy implementation. The data obtained are useful for web developers, ICT policy designers and the entire community of actors involved in developing electronic government programs.

Propósito

El artículo pretende describir el nivel de desarrollo de los recursos ofertados por los portales webs gubernamentales de 19 países latinoamericanos, desvelar la presencia de elementos obstaculizadores del desarrollo de las prácticas de gobierno electrónico y subrayar áreas de mejora.

Diseño/metodología/enfoque

Se realiza un estudio comparado, llevado a cabo entre los meses de marzo y mayo de 2012, basado en el empleo de un método que combina el análisis heurístico de usabilidad y la aplicación de un procedimiento automático de examen de la accesibilidad de los portales webs.

Hallazgos

Los resultados sugieren que los portales webs gubernamentales latinoamericanos adolecen de insuficiencias relativas al cumplimiento de la normativa internacional de accesibilidad y una escasa diversidad de dispositivos de comunicación/participación multidireccionales. Solo las funcionalidades relacionadas con la usabilidad, salvo la relativa a seguridad, presentan un balance positivo.

Originalidad/valor

Existe una abundante literatura latinoamericana sobre el desarrollo de políticas de gobierno electrónico. Este trabajo se enmarca en esa tradición, pero ofrece un ángulo nuevo al centrarse en el examen de las prestaciones que ofrecen los portales webs, lo que puede contribuir ulteriormente a calibrar los resultados de la implementación de tales políticas. Los datos obtenidos resultan de utilidad para desarrolladores web, diseñadores de políticas de difusión de TIC y, en general, la comunidad de actores relacionados con el desarrollo de programas de gobierno electrónico.

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