Search results
1 – 7 of 7Poonam Veer Ramjeawon and Jennifer Rowley
The purpose of this paper is to research on knowledge management (KM) in higher education institutions (HEIs) by studying its processes, knowledge creation (KC), knowledge sharing…
Abstract
Purpose
The purpose of this paper is to research on knowledge management (KM) in higher education institutions (HEIs) by studying its processes, knowledge creation (KC), knowledge sharing (KS) and knowledge transfer (KT), in Mauritius.
Design/methodology/approach
Semi-structured interviews were conducted with senior staff in the main public and private HEIs in Mauritius. Questions focussed on KM strategy and processes. Interviews were recorded and transcribed prior to thematic analysis.
Findings
Although participants could discuss KM processes, none of the participating institutions had a KM strategy. All institutions are involved in KC and acquisition, KS and KT. In addition to research, knowledge was regarded as being created through teaching and learning activities, consultancies, organisational documentation and acquisition from external sources. Knowledge is shared among peers during departmental and curriculum meetings, through annual research seminars and during conferences and publications in journals. KT with industry through consultancies is restricted to a few public HEIs. In the remaining HEIs, KT is limited to their students joining the workforce and to organising tailor-made courses and training programmes for public and private institutions. The study also provides evidence that some processes and activities contribute to more than one of KC, sharing and transfer.
Originality/value
This study contributes to the very limited body of research into KM processes in countries with developing higher education sectors. In addition, this research disaggregates the processes associated with KC, sharing and transfer, whilst also examining the relationship between them.
Details
Keywords
Poonam Veer Ramjeawon and Jennifer Rowley
The purpose of this study is to contribute to research on knowledge management in higher education institutions (HEIs), by studying the enablers and barriers to knowledge…
Abstract
Purpose
The purpose of this study is to contribute to research on knowledge management in higher education institutions (HEIs), by studying the enablers and barriers to knowledge management in a country with a developing higher education sector, Mauritius.
Design/methodology/approach
Semi-structured interviews were conducted with senior staff in the main public and private HEIs in Mauritius. Questions focused on knowledge management, including relevant barriers and enabling factors to knowledge creation, knowledge sharing and knowledge transfer.
Findings
Although participants were able to discuss knowledge management, none of the universities had a knowledge management strategy. Moreover, more barriers than enablers to knowledge management were identified. Barriers included: a lack of policies and reward mechanisms, resources, data, funding and time for research, coupled with frequent leadership changes, a lack of a knowledge-sharing culture and research repositories and weak industry–academia linkages. Enablers were perceived to be: qualified and experienced academic staff in public HEIs, information technology (IT) infrastructure and library/digital library and some incentives for knowledge creation and transfer.
Originality/value
Previous research on knowledge management in universities has focused on countries with a relatively well-developed higher education sector. This research contributes by focusing on the perceived barriers and enablers to knowledge management in a country with a small and developing higher education sector.
Details
Keywords
Poonam Veer Ramjeawon and Jennifer Rowley
Universities need to manage their knowledge assets, and, to work creatively to maximize the enablers and minimize the barriers associated with knowledge management processes. This…
Abstract
Purpose
Universities need to manage their knowledge assets, and, to work creatively to maximize the enablers and minimize the barriers associated with knowledge management processes. This research offers a comparative perspective on knowledge management in universities in two countries whose university sectors are at different stages of their development, South Africa and Mauritius.
Design/methodology/approach
Semi-structured interviews were conducted with expert informants from 10 high-ranking universities in Mauritius and South Africa, who held senior roles in research and its management within their respective universities
Findings
Both enablers and barriers (eandb) were evident in relation to: strategies and policies, organizational structures, rewards and incentives, culture, technology, leadership, human resources, resources and funding, and university-industry linkages, although the significance of these eandbs varied between the three knowledge processes, knowledge creation, knowledge sharing and knowledge transfer. Overall, Mauritius, with a less developed university sector, faced more challenges in respect of knowledge management than did South Africa.
Originality/value
This study's theoretical contribution is a holistic framework for enabling KM in universities on the basis of a mapping between KM eandb's and KM processes. This comparative country level study, embracing a number of universities, offers insights into national policy, and cultural expectations that influence the extent and nature of barriers and enablers to effective KM. The insights offered by this study will be valuable for Mauritius and South Africa, and also for universities in other countries.
Details
Keywords
Umar Farooq Sahibzada and Ayesha Mumtaz
Constructed upon knowledge-based view theory, this study investigates the influence of internal marketing (IM) on knowledge management (KM) processes in higher educational…
Abstract
Purpose
Constructed upon knowledge-based view theory, this study investigates the influence of internal marketing (IM) on knowledge management (KM) processes in higher educational institutes (HEIs) in China and Pakistan. The study investigates the direct link between KM processes and organizational performance and indirect links via knowledge workers' productivity (KWP).
Design/methodology/approach
Data were collected from HEIs in China and Pakistan, and 784 survey responses were reported from academic and administrative staff (HEIs).
Findings
The result revealed that IM has a significant impact on KM processes, and KM processes impact organizational performance via the partial mediating effect of KWP in China, Pakistan and the overall sample. The multi-group analysis confirmed the substantial differential effect of KM processes on KWP in culturally different HEIs.
Originality/value
A lack of research establishes the inter-relationship between KM enabler (IM), KM processes, KWP and organizational performance in culturally diverse environments. This is one of the initial studies that examine the relationship between IM, KM processes, KWP and organizational performance in HEIs. Furthermore, this study contributes to the existing body of knowledge by conducting an in-depth empirical examination of IM, KM processes, KWP and OP in culturally diverse environments (i.e. China and Pakistan).
Key Points
This research examines the influence of internal marketing (IM) on knowledge management (KM) processes by using knowledge workers' productivity (KWP) as a mediator between knowledge management (KM) and organizational performance.
Through the partly mediating effect of KWP, it was discovered that IM considerably influenced knowledge management processes and organizational performance in China, Pakistan and throughout the sample.
The multi-group analysis indicates that KMPs have a statistically significant influence on KWP.
This research examines the influence of internal marketing (IM) on knowledge management (KM) processes by using knowledge workers' productivity (KWP) as a mediator between knowledge management (KM) and organizational performance.
Through the partly mediating effect of KWP, it was discovered that IM considerably influenced knowledge management processes and organizational performance in China, Pakistan and throughout the sample.
The multi-group analysis indicates that KMPs have a statistically significant influence on KWP.
Details
Keywords
Umar Farooq Sahibzada, Cai Jianfeng, Khawaja Fawad Latif and Hassam Farooq Sahibzada
Constructed upon knowledge-based view, the study examines the influence of internal marketing on knowledge management processes and the indirect association of knowledge…
Abstract
Purpose
Constructed upon knowledge-based view, the study examines the influence of internal marketing on knowledge management processes and the indirect association of knowledge management processes with organizational performance through mediating role of knowledge worker satisfaction.
Design/methodology/approach
This study used a sample frame of 536 academic and administrative employees from higher education institutions in China; structural equation modeling was performed using Smart PLS 3.2.8.
Findings
The outcome reveals that internal marketing has a significant impact on knowledge management processes. The results revealed a direct insignificant impact of knowledge management processes on organizational performance; the study found full mediation of knowledge worker satisfaction on the linkage between knowledge management processes and organizational performance.
Practical implications
Outcomes of this research strengthen the universities’ experience of knowledge management and recommend how academics and administrators of higher education institute can value knowledge worker satisfaction, which in turn improves organizational performance.
Originality/value
Although, there is an increased significance of knowledge management in higher education institutions, there is a lack of research that examines the enabling factors and outcomes of knowledge management practices. The present study is one of the first studies to ascertain the relationship of internal marketing, knowledge management processes, knowledge worker satisfaction and organizational performance. This is one of the initial research studies that not only empirically examines the interrelationships among these variables but also enlightens insights into the current literature by instantaneous investigation of the mediating role of knowledge worker satisfaction.
Details
Keywords
Hassam Farooq Sahibzada, Cai Jianfeng, Umar Farooq Sahibzada, Roshi Khalid and Gul Afshan
The study explores the impact of knowledge-oriented leadership (KOL) on knowledge management (KM) processes and the indirect relationship of KM processes with organizational…
Abstract
Purpose
The study explores the impact of knowledge-oriented leadership (KOL) on knowledge management (KM) processes and the indirect relationship of KM processes with organizational performance (OP) via mediating the role of creative organizational learning (COL) in cross-cultural settings.
Design/methodology/approach
This research used a survey structure of 784 faculty and admin personnel from higher education institutions in China and Pakistan. Smart-PLS, 3.2.9 was used to perform analysis.
Findings
The result shows a significant positive influence of KOL on KM processes and KM processes on OP via the partial mediating effect of COL in China, Pakistan and the overall sample. The multi-group analysis confirmed the substantial differential effect of KOL on KM processes.
Practical implications
Outcomes of this research affirm KM's university practice and recommend how higher education academics and administrators prioritize KOL, KM processes and COL while strengthening OP in a culturally different environment.
Originality/value
The current research is among the initial experiments to determine KOL, KM processes, COL and organizational (University) performance relationships in a culturally different environment. The study is among the initials that just not empirically explore the associations between the factors but sheds light on existing literature by immediately exploring COL's mediating position in China and Pakistan's HEIs.
Details
Keywords
Umar Farooq Sahibzada, Khawaja Fawad Latif and Yan Xu
This research examines how knowledge management (KM) enablers, i.e. trust, knowledge-oriented leadership, environmental uncertainty and KM processes will impact knowledge worker…
Abstract
Purpose
This research examines how knowledge management (KM) enablers, i.e. trust, knowledge-oriented leadership, environmental uncertainty and KM processes will impact knowledge worker productivity (KWP). Various formations of the KM enablers and KM processes are also examined within terms of their abilities to enhance KWP.
Design/methodology/approach
The research sample is taken from 248 faculty and administrators of Pakistan Higher Educational Institutes (HEIs). The relationships are tested via SmartPLS and fsQCA 3.0.
Findings
The results show that there are significant impacts of the KM enablers on KM processes and KWP. Constructed upon fuzzy qualitative comparative analysis (fsQCA), the outcomes exposed various combinations, which can be identified to enhance KWP.
Originality/value
The research supports to methodology by merging two methods to advance the understanding of institutional concerns about workers' productivity. The asymmetric method assists to distinguish the connections that might not be directly clear via traditional symmetric approaches. By uncovering asymmetric relationships, the study identifies a variety of approaches that can be used by HEIs to improve their KWP.
Details