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This research explores the determinants and consequences of salesperson polychronicity in a business-to-business (B2B) sales environment. Additionally, the study examined the link between the antecedents and consequences of salesperson polychronicity using resistance to change (RC) and manager trust in salesperson (MT) as moderators.

A conceptual framework was developed by testing eight hypotheses based on data collected from 378 salesperson-manager dyads.

The authors find that opening leader behavior is positively associated with salesperson polychronicity, while closing leader behavior negatively influences salesperson polychronicity. In addition, salesperson polychronicity positively affects service recovery performance and customer-directed organizational citizen behaviors (OCB). Finally, the RC and MT significantly and positively moderate the linkage between the antecedents and consequences of salesperson polychronicity.

This study is original because this is the first study to address polychronicity as an individual trait in a B2B environment where multitasking behavior is of paramount importance.

Past research recognizes the important influence of individual beliefs on technology acceptance and use. This line of research has also identified a variety of factors that drive the formation of these beliefs. One category of variables that has received less attention in this research stream consists of individual preferences, in particular time‐use preferences. In the current study we address the gap in the technology acceptance literature by introducing and empirically testing a new construct labeled computer polychronicity, which captures individuals’ time‐use preferences regarding information technology. A new measure of computer polychronicity is developed and subsequently tested using partial least squares estimation. Computer polychronicity is then theorized as a key driver of perceived usefulness, linking computer anxiety and computer playfulness to perceived usefulness. Overall, the results of model testing support the notion that preferences play an important role in the formation of technology‐related beliefs.

The purpose of this paper is twofold: first, to examine whether polychronicity, an individual difference variable that involves a preference for multitasking, moderates the relationships between work-family conflict (WFC) and two work criteria, job satisfaction and work engagement; second, to examine two measures of polychronicity (the multitasking preference inventory (MPI) and the inventory of polychronic values (IPV)) and investigate whether polychronicity moderates the relationships between WFC and work criteria differently when measured by the MPI or the IPV.

The study’s sample included 257 respondents from the Amazon Mechanical Turk service who completed an online survey. Multiple regression analyses were conducted to test whether polychronicity moderated the relationships between WFC and two work criteria, job satisfaction and work engagement.

Polychronicity was found to significantly moderate the relationship between the work engagement and WFC. Follow-up analyses indicated that those who were lower in polychronicity had a significant decrease in work engagement as WFC increased, whereas those who were higher in polychronicity had relatively the same work engagement level regardless of changes in WFC. The results suggest that individuals higher in polychronicity have more personal resources and may be more resilient than those lower in polychronicity when it comes to not letting conflicts between their work and family lives affect how engaged they feel in their work.

This study extends the application of polychronicity to new domains of WFC and work engagement. The current study also contributed to the literature by investigating two measures of polychronicity (MPI and IPV) and finding that the MPI significantly moderated the relationship between WFC and work engagement, but the IPV did not. These findings indicate that there are important differences between the MPI and the IPV, and additional research is needed in comparing these two polychronicity measures.

The purpose of this paper is to measure polychronicity in Spain, traditionally typified as having a polychronic culture, characterized by a multifocused working environment.

A sample of 134 executives from 19 organizations in Madrid completed a questionnaire on polychronicity (working on more than one task at a time), time tangibility (precision in time use and performance), context (direct or indirect communication) and attention to people (whether people are dealt with spontaneously or in a more scheduled manner).

Contrary to what was expected in light of the traditional image of Spain, results indicate a tendency towards monochronicity. Gender and age did not show a relation with polychronicity. Time tangibility and context were also unrelated to polychronicity. A previously unmeasured variable, implied in Hall's original work, the spontaneous attention to people in establishing and maintaining good work relations, was positively related to polychronicity. Having worked for a multinational was also positively related to polychronicity.

The study was undertaken in Madrid only and focused on differences within a Spanish sample and no cross‐cultural comparison was made.

As far as the authors are aware, this is the first study of polychronicity in Spain. Social interaction, coined previously as an explanation for polychronic behavior, was added in this paper.

This paper provided construct validity evidence for polychronicity in two related studies. Study 1 assessed the relationship between individuals’ stated polychronicity preferences and peer ratings of polychronicity in a multitrait‐multimethod design, which indicated that different raters were able to agree about an individual’s polychronicity. Additional construct validity evidence was provided by linking polychronicity to several potentially related constructs such as achievement striving, impatience/irritability, stress, and performance. In study 2, hypothesized relationships between polychronicity and both time urgency and time management behavior dimensions were supported. In addition, similar relationships between polychronicity and time urgency dimensions were identified across French and US samples. Together, these two studies provide a clearer understanding of the correlates and potential outcomes of polychronicity. Directions for future research are also discussed.

The ten‐item Inventory of Polychronic Values (IPV), a psychometric measure of polychronicity (the extent to which people in a culture prefer to be engaged in two or more tasks or events simultaneously and believe their preference is the best way to do things), was developed using data from 11 samples (N = 2,190) collected from bank employees, undergraduate students, hospital personnel, dentists and their staffs, and state agency managers. Principal components, alpha, correlation, and confirmatory factor analyses supported the IPV in its internal consistency, test‐retest reliability, content adequacy, construct validity (both discriminant and convergent), and nomological validity.

On the basis of person–job fit theory and conservation of resource theory, this study aims to develop and test a model to examine the impact of polychronicity on frontline employees’ job performance in hotel industry and simultaneously, investigate the moderating effects of supervisor, coworker and customer incivility as stressors in the relationship between polychronicity and employees’ job performance.

Data are obtained in North Cyprus from 262 frontline employees working in four- and five-star hotels.

The results suggest that polychronicity refers to employees’ performance. Customer incivility negatively and significantly influences job performance, but coworker and supervisor incivilities do not. Unlike coworker incivility, both customer and supervisor incivilities moderate the relationship between polychronicity and job performance; that is, high customer and/or supervisor incivility weaken the positive relationship between polychronicity and job performance.

Regarding the critical role of polychronic frontline employees, hotel management should recruit the right candidates and endeavor to retain such employees by offering monetary and non-monetary incentives, training and empowering. They may implement a zero-tolerance policy that simultaneously supports both parties (customers and employees).

The association between employee quality (i.e. polychronicity), job performance and incivility is often overlooked in the hospitality research. This study is the first attempt to consider the joint moderating effect of important social stressors (customer, coworker and supervisor incivility) in the hotel industry.

The analysis of polychronicity at the cultural level is compared with the analysis of polychronicity at the level of the individual member of the culture. We suggest that a more detailed analysis of an individual’s polychronicity is appropriate, including the individual’s beliefs, attitudes, and behaviors. We identify the theory of reasoned action as a useful framework for studying an individual’s polychronicity. Examples are provided in which the theory of reasoned action is used to address questions about an individual’s polychronicity, along with the description of the relationships among the components of individual‐level polychronicity suggested by the theory.

This study aims to investigate the relationship between employee polychronicity and employee creativity. This study also explores the mediating role of employee resilience in the relationship between employee polychronicity and employee creativity.

This study was based on a quantitative research design, and a survey instrument was used to collect data from doctors and nurses. Ordinary least squares (OLS) regression and four-step Baron and Kenney (1986) approaches were used to check the impact of nurses’ polychronicity on creativity through resilience.

Results proved that employee polychronicity positively influences employee creativity. The finding indicates that employee resilience acts as a mediator in the relationship between employee polychronicity and employee creativity.

The worth of this study rests on the deeper understanding of the employee polychronicity–employee creativity link in the health-care sector. Moreover, by bringing to the fore employee resilience as a mediator of the polychronicity–creativity relationship, this study provided a new vantage point to explore the intricacies concerned with the relationships between polychronicity, resilience and creativity.

The purpose of this paper is to explore how polychronicity enables the possibility for nurses to behave in an innovative way through job embeddedness (JE). The notion of polychronicity remained an unexplored topic, especially in healthcare sector. This paper also investigates the moderating role of decentralization.

The study is drawn from a survey research based on a cross-sectional design. Data were collected from 117 doctors (supervisors) and their sub-ordinates (576 nurses) from public sector hospitals. To analyze the relationship among variables, this study used descriptive, correlation and hierarchical multiple-regression approach.

Results showed that polychronic behavior of nurses positively affects their innovative work behaviors (IWB). Furthermore, JE acts as a bridge in the relationship of polychronicity and IWB. Moreover, decentralization strengthens the relationship between polychronicity and IWB.

This research significantly contributes to existing literature by adding new knowledge about the positive impact of polychronicity on IWB. Moreover, this study adds to literature by analyzing the mediating role of JE in the relationship between polychronicity and IWB.