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Optimization of energy planning for growth and sustainable development has become very important in the context of climate change mitigation imperatives in developing countries. Existing models do not capture developing country realities adequately. The purpose of this paper is to conceptualizes a framework for energy strategy optimization of the Indian energy sector, which can be applied in all emerging economies.

Hierarchical multi‐objective policy optimization methodology adopts a policy‐centric approach and groups the energy strategies into multi‐level portfolios based on convergence of objectives appropriate to each level. This arrangement facilitates application of the optimality principle of dynamic programming. Synchronised optimization of strategies with respect to the common objectives at each level results in optimal policy portfolios.

The reductionist policy‐centric approach to complex energy economy modelling, facilitated by the dynamic programming methodology, is most suitable for policy optimization in the context of a developing country. Barriers to project implementation and cost risks are critical features of developing countries which are captured in the framework in the form of a comprehensive risk barrier index. Genetic algorithms are suitable for optimization of the first level objectives, while the efficiency approach, using restricted weight stochastic data envelopment analysis, is appropriate for higher levels of the objective hierarchy.

The methodology has been designed for application to the energy sector planning for India's 12th Five Year Plan for which the objectives of faster growth, better inclusion, energy security and sustainability have been identified. The conceptual framework combines, within the policy domain, the bottom‐up and top‐down processes to form a hybrid modelling approach yielding optimal outcomes, transparent and convincing to the policy makers. The research findings have substantial implications for transition management to a sustainable energy framework.

The methodology is general in nature and can be employed in all sectors of the economy. It is especially suited to policy design in developing countries with the ground realities factored into the model as project barriers. It offers modularity and flexibility in implementation and can accommodate all the key strategies from diverse sectors along with multiple objectives in the policy optimization process. It enables adoption of an evidence‐based and transparent approach to policy making. The research findings have substantial value for transition management to a sustainable energy framework in developing countries.

The purpose of this paper is to model the distribution stage of the public distribution system (PDS) and optimize the inventory policy during this stage of the PDS to address some of the inefficiencies present in the system. This study models this supply chain as a multistage supply chain consisting of storage depots, issue centers, fair price shops and card holders.

A two-stage modeling approach is used to model the distribution stage in the PDS. In the first stage, the authors developed a simulation model for periodic review-based stock policy with appropriate assumptions. This helped minimize the total supply chain cost (TSCC). The TSCC consists of three cost elements, namely, ordering cost, holding cost and shortage cost. These three cost elements, in turn, depend on inventory policy parameters, such as review periods and base stock levels, at various echelons. In the second stage, a Genetic Algorithm based optimization approach was used.

A set of optimal policy parameters was identified. It is observed that base stock levels at issue centers are higher as compared to those in the FPS and the TSCC is less in scenario, when backorder cost is equal to the holding cost.

Present study will be useful to policy makers in improving PDS performance. This optimization of inventory policies helps actors in the PDS supply chain to choose appropriate policy parameters in the present inventory policy so as to reduce the overall distribution cost.

Unlike the previous researchers who examined the PDS from the social security perspective and tried to address specific problems to improve functioning of the PDS, this study looked at the problem as a supply chain-related problem and optimized the inventory parameters in one of the subsets of the PDS supply chain.

The purpose of this paper is to propose a stochastic optimisation model for integrating service and maintenance policies in order to solve the queuing problem and the cost of maintenance activities for public transport services, with a particular focus on urban ropeway system.

The authors adopt the following approaches: a discrete-event model that uses a set of interrelated queues for the formulation of the service problem using a cost-based expression; and a maintenance model consisting of preventive and corrective maintenance actions, which considers two different maintenance policies (periodic block-type and age-based).

The work shows that neither periodic block-type maintenance nor an age-based maintenance is necessarily the best maintenance strategy over a long system lifecycle; the optimal strategy must consider both policies.

The maintenance policies are then evaluated for their impact on the service and operation of the transport system. The authors conclude by applying the proposed optimisation model using an example concerning ropeway systems.

This is the first study to simultaneously consider maintenance policy and operational policy in an urban aerial ropeway system, taking up the problem of queuing with particular attention to the unique requirements public transport services.

Customer support has always been considered a competitive advantage in many industries. In recent years, firms have begun to provide customers with a high-quality service experience, in order to attract more customers and achieve higher customer satisfaction. Although customer service and satisfaction have been discussed by other researchers, to the knowledge, there has been no dynamic and intelligent way to model and optimize customer support systems for product and service providers. The purpose of this paper is to develop a modeling method for customer support optimization.

In this study, a system dynamics (SD) model has been formulated to investigate the dynamic characteristics of customer support in an IT service provider. The proposed simulation model considers the dynamic, non-linear, and asymmetric interactions among its components, and allows study of the behavior of the customer support system under controlled conditions. Furthermore, a particle swarm optimization method was developed to investigate the proper combination of parameters and strategy development of the support center.

This paper proposes a novel modeling, simulation, and optimization approach for complex customer support systems of information and communications technology (ICT) service providers. This method helps managers improve their customer support systems. Moreover, the simulation results of the case study show that ICT service providers can gain benefit by managing their customer service dynamically over time using the proposed artificial intelligent multi-parameter modeling and optimization method.

The proposed holistic modeling approach and multi-parameter optimization method will greatly help managers and researchers understand the factors influencing customer support. Moreover, it facilitates the process of making new improvement strategies based on provided insights.

The paper shows how SD simulation and multi-parameter optimization can provide insights into the field of customer support. However, the existing literature lacks a holistic view of these kinds of simulation systems, as well as a multi-parameter optimization method for SD methodology.

The main objective of safety instrumented systems (SISs) is to maintain a safe condition of a facility if hazardous events occur. However, in some cases, SIS's can be activated prematurely, these activations are characterized in terms of frequency by a Spurious Trip Rate (STR) and their occurrence leads to significant technical, economic and even environmental losses. This work aims to propose an approach to optimize the performances of the SIS by a multi-objective genetic algorithm. The optimization of SIS performances is performed using the multi-objective genetic algorithm by minimizing their probability of failure on demand PFDavg, Spurious Trip Rate (STR) and Life Cycle Costs (LCCavg). A set of constraints related to maintenance costs have been established. These constraints imply specific maintenance strategies which improve the SIS performances and minimize the technical, economic and environmental risks related to spurious shutdowns. Validation of such an approach is applied to an Emergency Shutdown (ESD) of the blower section of an industrial facility (RGTE- In Amenas).

The optimization of SIS performances is performed using the multi-objective genetic algorithm by minimizing their probability of failure on demand PFDavg, Spurious Trip Rate (STR) and Life Cycle Costs (LCCavg). A set of constraints related to maintenance costs have been established. These constraints imply specific maintenance strategies which improve the SIS performances and minimize the technical, economic and environmental risks related to spurious shutdowns. Validation of such an approach is applied to an Emergency Shutdown (ESD) of the blower section of an industrial facility (RGTE- In Amenas).

A case study concerning a safety instrumented system implemented in the RGTE facility has shown the great applicability of the proposed approach and the results are encouraging. The results show that the selection of a good maintenance strategy allows a very significant minimization of the PFDavg, the frequency of spurious trips and Life Cycle Costs of SIS.

The maintenance strategy defined by the system designer can be modified and improved during the operational phase, in particular safety systems. It constitutes one of the least expensive investment strategies for improving SIS performances. It has allowed a considerable minimization of the SIS life cycle costs; PFDavg and the frequency of spurious trips.

Purpose – This chapter outlines the need for policy packages in urban areas, demonstrates how effective policy packages can be designed by combining appropriate policy instruments and discusses the implications for Chinese cities.

Methodology – The results in the chapter are derived from a predictive model of two UK cities (Edinburgh and Leeds), an objective function to reflect a city's objectives and constraints, and an optimising routine which identifies the most effective level of intervention for each policy instrument.

Findings – Where available, fuel taxes, fare levels, road pricing charges, low-cost capacity improvements and public transport frequencies are the most effective policy instruments. Optimal combinations designed to cost no more than current strategies offer substantial benefits to society. Infrastructure projects typically offer much lower value for money. Strategies designed to meet challenging climate change targets can be designed, but may well substantially reduce other benefits.

Research limitations/implications – Other policy instruments such as awareness campaigns and walking and cycling measures could be tested in a similar way. Similar analyses could be conducted in high growth contexts typical of Chinese cities.

Practical and social implications – Policy packages will be important for Chinese cities. They are likely to differ from European specifications, and include greater use of infrastructure. The methodology presented here could be applied to their design.

Originality – The chapter brings together research reported elsewhere, presents some new results on synergy and discusses the implications for China.

This paper aims to understand the current development situation of scientific data management policy in China, analyze the content structure of the policy and provide a theoretical basis for the improvement and optimization of the policy system.

China's scientific data management policies were obtained through various channels such as searching government websites and policy and legal database, and 209 policies were finally identified as the sample for analysis after being screened and integrated. A three-dimensional framework was constructed based on the perspective of policy tools, combining stakeholder and lifecycle theories. And the content of policy texts was coded and quantitatively analyzed according to this framework.

China's scientific data management policies can be divided into four stages according to the time sequence: infancy, preliminary exploration, comprehensive promotion and key implementation. The policies use a combination of three types of policy tools: supply-side, environmental-side and demand-side, involving multiple stakeholders and covering all stages of the lifecycle. But policy tools and their application to stakeholders and lifecycle stages are imbalanced. The development of future scientific data management policy should strengthen the balance of policy tools, promote the participation of multiple subjects and focus on the supervision of the whole lifecycle.

This paper constructs a three-dimensional analytical framework and uses content analysis to quantitatively analyze scientific data management policy texts, extending the research perspective and research content in the field of scientific data management. The study identifies policy focuses and proposes several strategies that will help optimize the scientific data management policy.

The purpose of this paper is to develop novel preventive maintenance (PM) modeling methods for a cold standby system subject to two types of failures: random failure and deterioration failure.

The system consists of two components and a single repair shop, assuming that the repair shop can only service for one component at a time. Based on semi-Markov theory, transition probabilities between all possible system states are discussed. With the transition probabilities, Markov renewal equations are established at regenerative points. By solving the Markov regenerative equations, the mean time from the initial state to system failure (MTSF) and the steady state availability (SSA) are formulated as two reliability measures for different reliability requirements of systems. The optimal PM policies are obtained when MTSF and SSA are maximized.

The result of simulation experiments verifies that the derived maintenance models are effective. Sensitivity analysis revealed the significant influencing factors for optimal PM policy for cold standby systems when different system reliability indexes (i.e. MTSF and SSA) are considered. Furthermore, the results show that the repair for random failure has a tremendous impact on prolonging the MTSF of cold standby system and PM plays a greater role in promoting the system availability of a cold standby system than it does in prolonging the MTSF of system.

In practical situations, system not only suffers normal deterioration caused by internal factors, but also undergoes random failures influenced by random shocks. Therefore, multiple failure types are needed to be considered in maintenance modeling. The result of the sensitivity analysis has an instructional role in making maintenance decisions by different system reliability indexes (i.e. MTSF and SSA).

This paper presents novel PM modeling methods for a cold standby system subject to two types of failures: random failure and deterioration failure. The sensitivity analysis identifies the significant influencing factors for optimal maintenance policy by different system reliability indexes which are useful for the managers for further decision making.