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Book part
Publication date: 29 August 2007

Amy L. Pablo

This chapter outlines purpose, procedure, benefits and limitations of the policy capturing methodology. It further presents an example of use of the methodology.

Abstract

This chapter outlines purpose, procedure, benefits and limitations of the policy capturing methodology. It further presents an example of use of the methodology.

Details

Research Methodology in Strategy and Management
Type: Book
ISBN: 978-0-7623-1404-1

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Book part
Publication date: 5 December 2017

Karen Nokes and Gerard P. Hodgkinson

Policy-capturing is an experimental technique potentially capable of providing powerful insights into the cognitive bases of work-related decision processes by revealing…

Abstract

Policy-capturing is an experimental technique potentially capable of providing powerful insights into the cognitive bases of work-related decision processes by revealing actors’ “implicit” models of the problem at hand, thereby opening up the “black box” of managerial and organizational cognition. This chapter considers the strengths and weaknesses of policy-capturing vis-à-vis alternative approaches that seek to capture, in varying ways, the inner workings of people’s minds as they make decisions. It then outlines the critical issues that need to be addressed when designing policy-capturing studies and offers practical advice to would-be users concerning some of the common pitfalls of the technique and ways of avoiding them.

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Methodological Challenges and Advances in Managerial and Organizational Cognition
Type: Book
ISBN: 978-1-78743-677-0

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Article
Publication date: 1 June 2002

Crystal L. Williamson, John G. Cope, Lori Foster Thompson and Karl L. Wuensch

During labor shortages, organizations that wish to recruit effectively must advertise jobs attractive to applicants. Demonstrates that policy capturing methodology can be…

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1305

Abstract

During labor shortages, organizations that wish to recruit effectively must advertise jobs attractive to applicants. Demonstrates that policy capturing methodology can be used to uncover the job attributes of interest to potential applicants. Examines the influence of five organizational attributes on the willingness to apply for and accept a job offer in law enforcement. A total of 213 individuals seeking basic law enforcement training certification participated in this study. Each participant completed a survey made up of 32 scenarios varying on levels of five attributes. For the dependent variables “willingness to apply for a job” and “willingness to accept a job offer”, starting salary exerted the most influence on individuals’ job choice decisions. Relocation requirements, advancement opportunities, image, and retirement plan followed respectively in amount of influence exerted for each variable.

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Career Development International, vol. 7 no. 3
Type: Research Article
ISSN: 1362-0436

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Article
Publication date: 23 September 2021

Sut Ieng Lei, Ksenia Kirillova, Dan Wang and Chuan Xiao

Mobile instant messaging (IM) has been increasingly adopted by hotels to communicate with customers. This study aims to explore communication between hotels and customers…

Abstract

Purpose

Mobile instant messaging (IM) has been increasingly adopted by hotels to communicate with customers. This study aims to explore communication between hotels and customers and identifies the factors that affect hotel customers’ intention to use mobile IM to communicate with hotels.

Design/methodology/approach

A two-stage exploratory sequential mixed-method design, which combines semi-structured interview and policy-capturing method was applied.

Findings

The findings indicate that customers are more likely to use mobile IM to communicate with hotels for non-urgent matters; before and after a stay; and if customers are accustomed to using mobile IM for work and non-work purposes in daily life.

Research limitations/implications

This study goes beyond traditional theories to capturing communication-related factors that affect customers’ IM use in a hotel context.

Practical implications

The findings indicate why hotel managers should avoid relying on IM as the dominant communication channel.

Originality/value

This is among one of the first studies that explore customers’ communication needs and communication media choice in hotels.

Details

International Journal of Contemporary Hospitality Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0959-6119

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Article
Publication date: 9 February 2015

Jill Pattison and Theresa Kline

The purpose of this paper is to identify managerial and organizational characteristics and behaviors that facilitate the fostering of a just and trusting culture within…

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1897

Abstract

Purpose

The purpose of this paper is to identify managerial and organizational characteristics and behaviors that facilitate the fostering of a just and trusting culture within the healthcare system.

Design/methodology/approach

Two studies were conducted. The initial qualitative one was used to identify themes based on interviews with health care workers that facilitate a just and trusting culture. The quantitative one used a policy-capturing design to determine which factors were most likely to predict outcomes of manager and organizational trust.

Findings

The factors of violation type (ability vs integrity), providing an explanation or not, blame vs no blame by manager, and blame vs no blame by organization were all significant predictors of perceptions of trust.

Research limitations/implications

Limitations to the generalizability of findings included both a small and non-representative sample from one health care region.

Practical implications

The present findings can be useful in developing training systems for managers and organizational executive teams for managing medical error events in a manner that will help develop a just and trusting culture.

Social implications

A just and trusting culture should enhance the likelihood of reporting medical errors. Improved reporting, in turn, should enhance patient safety.

Originality/value

This is the first field study experimentally manipulating aspects of organizational trust within the health care sector. The use of policy-capturing is a unique feature that sheds light into the decision-making of health care workers as to the efficaciousness of particular managerial and organizational characteristics that impact a just and trusting culture.

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International Journal of Health Care Quality Assurance, vol. 28 no. 1
Type: Research Article
ISSN: 0952-6862

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Article
Publication date: 1 March 1991

Louis A. Penner, Sandra L. Harris, Jesus M. Llobet and J. Philip Craiger

Women are dramatically under‐represented in upper level managerial positions. Although they comprise about one‐third of all managers and professionals in the work‐force…

Abstract

Women are dramatically under‐represented in upper level managerial positions. Although they comprise about one‐third of all managers and professionals in the work‐force (Hellwig, & Tedeschi, 1986), women seem to confront a “glass ceiling” when they seek high level managerial positions. According to a recent survey of the 1,000 largest companies in the United States, less than 4% of their upper level managers are female (“Ten years later”, 1990). A more subtle problem, but one of equal concern, is the way in which women who do achieve managerial positions may be treated. There is good evidence to suggest that, relative to their male counterparts, many female managers encounter serious problems in areas such as pay, prestige of their positions, and evaluations of their abilities and performance (see, for example, Mount, & Ellis, 1989; Wittig, & Lowe, 1989).

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Equal Opportunities International, vol. 10 no. 3/4
Type: Research Article
ISSN: 0261-0159

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Article
Publication date: 6 February 2009

Lori Foster Thompson and Kimberly R. Aspinwall

This study sets out to investigate the influence of four work/life benefits on job choice and to examine individual differences that moderate the effects of work/life…

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12660

Abstract

Purpose

This study sets out to investigate the influence of four work/life benefits on job choice and to examine individual differences that moderate the effects of work/life benefits during recruitment.

Design/methodology/approach

Participants (n=125) completed an internet self‐efficacy survey measuring their sense of competence in being able to use the internet effectively. They also filled out a demographic questionnaire and a policycapturing survey which asked them to read numerous job descriptions and rate how likely it was that they would accept each job. The levels of four benefits (childcare, telecommuting, eldercare, flextime benefits) varied across job advertisements. Analyses examined the degree to which these four independent variables affected the willingness to accept a job offer.

Findings

Childcare benefits influenced the job choices of 58 per cent of the sample. This exceeded the influence of flextime (33 per cent), telecommuting (26 per cent), and eldercare benefits (33 per cent). Childcare attracted women more than men. Internet self‐efficacy predicted the attractiveness of telecommuting.

Research limitations/implications

It is important to consider the degree to which these findings generalize to non‐US job seekers, as well as applicants in more naturalistic settings.

Practical implications

Knowledge of influential work/life benefits (e.g. childcare) can enhance recruitment efforts in a competitive marketplace. Data on variables that moderate the attractiveness of work/life policies will enable organizations to further tailor their benefits to the types of applicants they seek.

Originality/value

In practice, work/life benefits are commonly offered in the hope of recruiting new employees. Yet, little is known about which benefits best attract new graduates. Moreover, research has only begun to examine individual differences that moderate the effect of work/life policies on recruitment outcomes. The present study addresses these gaps in the literature.

Details

Personnel Review, vol. 38 no. 2
Type: Research Article
ISSN: 0048-3486

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Article
Publication date: 7 October 2013

Wan-Yu Chen, Mei-Ling Wang and Bi-Fen Hsu

Human resource management may have great distinctions in different cultural contexts; past researches have increasingly discovered the differences between Eastern and…

Abstract

Purpose

Human resource management may have great distinctions in different cultural contexts; past researches have increasingly discovered the differences between Eastern and Western perspectives. For employee selection, Chinese bosses usually employ acquaintances and relative bases on accumulated favors and relationship intensity in Chinese society. This study aims to investigate the relative importance of P-J fit, P-O fit and guanxi when Chinese recruiters judge the qualifications of job applicants.

Design/methodology/approach

To test the hypotheses in this paper, the authors use a policy capturing methodology that is widely used for analyses of human judgment and decision making. This design enables the authors to infer the way managers integrate different indices of selection in making decisions. During the period of time, the study was running, 95 participants with hiring experience in Chinese regions completed the task, and they were from several industries for the generalization of this study.

Findings

The results indicate that P-J fit, P-O fit and guanxi all have a unique impact on manager's hiring decisions in Chinese society, and P-J fit is weighted more heavily than P-O fit and guanxi.

Originality/value

This is the first study that integrates the Eastern and the Western perspectives, supplements the gap between selection and fit theory in the West and proves that P-J fit, P-O fit and Chinese guanxi all have individual influence on hiring decisions. “Guanxi” is the key factor that has great impact on the process of hiring decisions in Chinese societies compared with Western organizations.

Details

Journal of Technology Management in China, vol. 8 no. 3
Type: Research Article
ISSN: 1746-8779

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Book part
Publication date: 18 August 2006

Günter K. Stahl, Chei Hwee Chua and Amy L. Pablo

Prior research on post-acquisition integration has paid little attention to the factors that influence the development of trust between the members of an acquiring firm…

Abstract

Prior research on post-acquisition integration has paid little attention to the factors that influence the development of trust between the members of an acquiring firm and those of the target firm. Using a policy capturing approach, we found that five aspects of the takeover situation and the integration process affect target firm members’ trust in the acquiring firm's management: takeover friendliness, national cultural similarity, interaction history of the acquiring firm and the target firm, retained autonomy, and attractiveness of the acquiring firm's HR policies. Our findings suggest that of the five trust antecedents, the attractiveness of the acquirer's HR policies is by far the most powerful predictor of target firm members’ trust in the acquiring firm's management. The implications for post-acquisition integration research and practice are discussed.

Details

Advances in Mergers and Acquisitions
Type: Book
ISBN: 978-0-76231-337-2

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Article
Publication date: 11 June 2019

Sandra Ohly

Although the appraisal of a situation as challenging has positive effects on performance and stress-related outcomes, the situational and individual characteristics that…

Abstract

Purpose

Although the appraisal of a situation as challenging has positive effects on performance and stress-related outcomes, the situational and individual characteristics that make challenge appraisal likely are far from clear. The purpose of this paper is to test these characteristics based on a review of the conceptualizations of challenge and the associated positive effects.

Design/methodology/approach

Potential characteristics of challenge are tested in two policy-capturing studies using a full factorial experimental design.

Findings

Results reveal that situations are appraised as more challenging than threatening when goal importance, task difficulty and controllability are high rather than low.

Research limitations/implications

These results indicate that challenge and threat are distinguished through the means a person believes to have available to cope with demands, an aspect of controllability.

Originality/value

This paper provides a first experimental test of characteristics of challenging situations.

Details

Journal of Managerial Psychology, vol. 34 no. 3
Type: Research Article
ISSN: 0268-3946

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