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Police technology fundamentally shapes the police role, and the adoption of technology is even linked to the success of police reforms. Police adoption of emerging technological tools changes the way police interact with citizens. The change in police citizen interactions can then have serious implications for the social control that police have over citizens, the civil liberties citizens enjoy, police accountability, and the legitimacy that the police hold in contemporary American society.

While technology impacts these critical issues in policing, not all technology adopted by the police is likely to influence their relationship with the public. As such, this chapter closely examines the ways that several emerging technologies adopted by the police (i.e., body-worn cameras (BWC), aerial surveillance, visual surveillance, social media, mapping and crime prediction, and less lethal force technology) impact issues related to social control, accountability, and legitimacy. The current literature seems to indicate that some innovations such as BWCs enhance police accountability and legitimacy, and also expand social control. Other technologies such as aerial surveillance and conducted energy devices increase social control, and display a complicated or unclear influence over police legitimacy.

The purpose of this paper is to examine critical issues and challenges that are related to the application of technology to improve the management of police organizations.

First, the study reviews the background of the police service model, the development of police-related technology and the relationship between these technologies and police performance measures. Based on the analysis of managerial concepts, the study provides discussions about risks of technology and human factors, resource limitation, professional attitude and culture, privacy concerns, citizen video and social media, and public trust.

The study concludes with suggestions to examine police technology application from a broad perspective to address not only technology operational issues but also related organization, management, community and policy concerns.

Findings of this study contribute to the understanding of technology application, contribution and limitation in public management.

The purpose of this paper is to consider the existing literature surrounding the use of technology in today’s society to inform future developments across emergency services. Reference to the Police Service in particular will have a resonance for many other public agencies who are utilising more and more technology.

Literature from a policing background will be reviewed to discover the positive impacts and benefits attached to its use, the potential obstacles to its implantation, and how lessons from one agency may be of benefit to others.

The findings suggest that there appears to be attention required in the application of technology by public agencies, namely, workforce culture, training and budgets, and legislation which need to be addressed if the use of technology by public agencies is to be successful.

This paper seeks to learn lessons for the implementation technology by a public agency, namely, the police, in an attempt to inform other public bodies. By doing so, it is believed the lessons learned will make the application of such technologies more effective.

As the war on terrorism escalates, police agencies are using technologies that electronically scan individuals, structures, and vehicles to identify things hidden from public scrutiny. These machines create new socio‐technical systems for police and citizens. Public policy gaps evolve when new systems give police sensory capabilities that fall outside existing procedural standards such as probable cause and reasonable suspicion. Mobile digital terminals are now common, but are also abused by police officers who run queries on vehicles without articulate suspicions. New technologies such as passive millimeter imaging that permit “X‐ray”‐like examination of individuals and structures create more potential for abuse. As these new technologies diffuse among police agencies, policies should be guided by questions about whether technologies work as designed, whether they are effective, and whether they accomplish anti‐terrorist and crime control objectives. Traditional rules for wiretapping can offer models for operating policies for the new scanning and imaging technologies.

Testing technologies for policing is costly and laborious. Previous research found that police can be reticent about technology adoption. The purpose of this paper is to examine law enforcement adoption of programmatic innovations focused on particular crime types (radiological and nuclear threats).

First, an expert police panel explored readiness to adopt an advanced technology (personal radiation detectors (PRDs)). A survey was then developed from the panel findings (n=101 sampled from East Coast metropolitan police).

Results indicated that on-duty device adoption was likely, but not off-duty. In addition, concerns about ease of carrying PRDs, personal health and security issues, and concerns about job performance were raised. Furthermore, findings suggest that police respond negatively to financial incentives, and focus instead on how innovations can contribute to their own safety and that of their immediate families. Additionally, results indicate that false positives are not a significant barrier to adoption, but device training is important.

This work gives insight how to engage officers more meaningfully in technology adoption for benefit of policing in the field.

This work expands previous police adoption literature and advances understanding of the increasing role officers are taking in counter-terrorism efforts in the USA with applications around the world.

The study explores the use of video to document police interaction with citizens and its role in the renaissance of a contemporary crisis focused on police use-of-force, race relations, and legitimacy in the United States. The saturation of communication technologies and network access have ushered an era of citizens watching the police, consolidating the new visibility of policing and potentially reorganizing to some degree the power dynamics of traditional police/community relations.

The argument is supported through a triangulated analysis that draws on several data sources about video technology use by both citizens and police, media coverage of police shootings, and public opinion on trends in police excessive force.

The institution of policing is experiencing a legitimacy crisis that is fueled by high-profile police shootings of African Americans by white police officers captured by video technology. The public increasingly expects access to video of police/citizen encounters, which redefines the public’s role in police accountability matters as well as the consequences for police legitimacy.

The theory illuminates the ways in which video has become central to public and official discourse in police use-of-force cases and the problems its presence and absence presents in police/community relations. The ability of citizens to record and widely share video of police encounters is a new development in the ability of citizens and police reform advocates to frame the discourse on police/community relations, accountability, and legitimacy.

The purpose of this paper is to explore the experiences of officers/civilians with dyslexia serving in the police service in England and Wales. Although there has been a growing body of research which has analysed the experiences of offenders and victims with dyslexia, there have been few studies focusing on the experiences of police officers/civilians with this condition. This study employs the social model of disability to conceptualise the experiences of these police officers/civilians from a disability rights perspective.

This applies a quantitative methodology to analyse data on disabling environments experienced by officers/civilians serving in a police service situated in the North of England. The paper collected data from 56 police employees previously diagnosed with dyslexia.

The findings reveal that a significant number of officers were reluctant to disclose that they had dyslexia to their police service. The choice to disclose was a key concern for officers/civilians, as this was directly linked to their experiences of stigmatisation, as well as the risk of their competences being questioned at work. The analysis presents evidence that, although officers/civilians have legal protections under the Equality Act 2010 (c15) in the UK, very few had experienced any form of “reasonable adjustment” in the workplace.

Drawing on the social model of disability, the paper concludes that the police service must improve access to reasonable adjustment, for example, through the use of assistive technologies, to create a more inclusive and supportive working environment for their employees.

A number of external and internal forces are influencing policing efforts to service the community. These external forces include public expectations for traditional services, and the State government's push towards new public management practices. Internal forces include legacy management practices and inappropriate asset holdings. While there have been a plethora of companies from the private sector that have successfully used information and communication technology (ICT) to address similar influences and ameliorate their performance, this has not been the case in the policing environment. To obtain the strategic, tactical and operational benefits that can be acquired through the adoption and widespread implementation of ICT, a framework is presented to enable virtual policing in Western Australia.

The purpose of this paper is to challenge the traditional placement of CCTV within the realm of crime prevention technologies and to propose a conceptualisation of surveillance cameras that takes into account how different elements interact to shape how these are understood, defined and used in the day-to-day practices of the police.

Methodologically, the research draws on ethnographic fieldwork conducted in two medium-sized Italian cities where open-street CCTV systems have been recently implemented and is based on a combination of non-participant observations and interviews with police officers in both forces.

Overall, two main findings emerge from the fieldwork. First, cameras are rarely used and not for reasons pertaining to crime control; rather, they have become a tool for the efficient management of scarce policing resources, with particular emphasis on the co-ordination and real-time tracking of patrolling personnel. Second, this shift is understood in radically different ways by officers in the two cities, so that what is experienced as a benign form of peer-to-peer co-ordination in Central City becomes a form of undue surveillance on the part of higher ranks in Northern City.

The value of the present work is twofold. On one hand, it provides relevant information to police practitioners on how organisational and structural factors impact on the use of surveillance cameras in policing. On the other, embracing the idea that CCTV is constructed through the interaction of several distinct, yet related, processes can explain why the same technology is implemented, defined and used in different ways in comparable organisations.

The purpose of this paper is to explore factors that drive officer support for body-worn cameras (BWCs).

Results of an officer perceptions survey completed as part of an evaluation of the Chicago Police Department’s BWC project are presented. The influence of treatment- and outcome-oriented justice concerns on officer support for BWCs is explored with a variety of covariates.

Outcome-oriented concerns are a significant predictor of officer support for BWCs, while treatment-oriented concerns are not.

The research enhances understandings of the applicability of procedural justice theorizing in policing generally, and offers direction important to the meaningful use of BWCs.

This finding runs counter to dominant relational models of procedural justice that concentrate on the perspective of subordinates, but lends support to arguments advocating the centrality of role (authority vs subordinate) in the formation of justice evaluations.