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1 – 10 of over 18000Kevin Walby and Crystal Gumieny
Police services, police associations and police foundations now engage in philanthropy and these efforts are communicated using social media. This paper examines social media…
Abstract
Purpose
Police services, police associations and police foundations now engage in philanthropy and these efforts are communicated using social media. This paper examines social media framing of the philanthropic and charitable work of police in Canada.
Design/methodology/approach
Drawing from discourse and semiotic analyses, the authors examined the ways that police communications frame contributions to charity and community’s well-being. Tweets were analyzed for themes, hashtags and images that conveyed the philanthropic work of police services, police associations as well as police foundations.
Findings
The authors discovered four main forms of framing in these social media communications, focusing on community, diversity, youth and crime prevention. The authors argue that police used these communications as mechanisms to flaunt social capital and to boost perceptions of legitimacy and benevolence.
Research limitations/implications
More analyses are needed to examine such representations over time and in multiple jurisdictions.
Practical implications
Examining police communications about philanthropy not only reveals insights about the politics of giving but also the political use of social media by police.
Originality/value
Social media is used by organizations to position themselves in social networks. The increased use of social media by police, for promoting philanthropic work, is political in the sense that it aims to bolster a sense of legitimacy.
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Harald Hornmoen and Per Helge Måseide
The chapter addresses the question of how crisis and emergency communicators in the justice (police) and health sector in Norway reflect on their use – or lack of use – of social…
Abstract
The chapter addresses the question of how crisis and emergency communicators in the justice (police) and health sector in Norway reflect on their use – or lack of use – of social media during the terror crisis on 22 July 2011. We examine how these communicators in the years following the crisis have developed their use of social media to optimise their and the public’s awareness of similar crises. Our semi-structured interviews with key emergency managers and responders display how the terrorist-induced crisis in 2011 was a wake-up call for communicators in the police and the health sector. They reflect on the significance, strengths and weaknesses of social media in the management of crises such as this one.
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Dave Gelders, Hans Peeraer and Jelle Goossens
The purpose of this paper is to gain insight into the content, format and evaluation of printed public communication from police officers and governments regarding home burglary…
Abstract
Purpose
The purpose of this paper is to gain insight into the content, format and evaluation of printed public communication from police officers and governments regarding home burglary prevention in Belgium.
Design/methodology/approach
The content and format in this paper is analyzed through content analysis of 104 printed communication pieces in the Belgian province of Flemish‐Brabant in 2005. The evaluation is analyzed through five focus group interviews among professionals and common citizens.
Findings
The paper finds that police zones significantly differ in terms of communication efforts. The media mix is not diverse with poor collaboration between police officers and government information officers, while intermediaries (i.e. architects) are rarely used, culminating in poor targeted communication.
Research limitations/implications
The paper shows that only printed communication is analyzed and more large‐scale empirical research is desired.
Practical implications
The paper shows that a richer media mix, more targeted communication, more national communication support and additional dialogue between and training of police officers and communication with professionals are advisable.
Originality/value
This paper combines two empirical studies and methods (content analysis and focus group interviews), resulting in a series of recommendations for further inquiry and future action.
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Ashley K. Farmer and Allen Copenhaver
This study, a content analysis, aims to analyze general communications from law enforcement via agency websites about the COVID-19 pandemic and how this affected police roles. The…
Abstract
Purpose
This study, a content analysis, aims to analyze general communications from law enforcement via agency websites about the COVID-19 pandemic and how this affected police roles. The authors study the extent to which police departments used their websites to inform the public about COVID-19, changes to their policies and additional information they felt necessary to give members of the public. This is important for understanding how the police inform the public during a pandemic and how the pandemic affected their police role.
Design/methodology/approach
The data gathered for this project came from a content analysis of the official websites of the largest municipal police departments in the USA. The researchers collected quantitative data from the official websites of law enforcement agencies who serve the 200 largest cities in the USA in March 2020 and coded the information from the websites to determine what themes were most prevalent.
Findings
The messages most often provided on department websites included information about COVID-19 (52% of websites included this information), modifications to services (33%) and informing users that services such as fingerprinting would be altered (42%). Websites also reminded the public of restrictions on public gatherings (25%) and stay-at-home orders (38%). Further logistic regression analyses explored significant associations among these variables to understand how police/public communications influenced the role of law enforcement during the pandemic.
Originality/value
Little is known about how law enforcement communicates online with the public during a global pandemic like COVID-19 or how this might affect the police role. Police departments can use their websites to communicate important information to citizens and keep communities updated. Policy implications suggest that agencies continue to update websites with important information and be direct about expectations from the public regarding compliance while also being transparent about how police roles might change.
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Richard Varey and Steve McGilvray
Offers an account of communication improvement in a UK public service organisation, as part of a strategic review and re‐organisation for improved service delivery, and, with…
Abstract
Offers an account of communication improvement in a UK public service organisation, as part of a strategic review and re‐organisation for improved service delivery, and, with communication identified as a strategic issue during a corporate strategy development exercise, shows how a task force was initiated to drive forward some essential improvements. Discusses ways of managing the inherited approach and the development of a more responsive approach, and details an internal market orientation model which was developed and piloted. Lists benefits secured from the application of the model during a period of strategic change and describes further developments, including the implementation of standards of communication and board briefing systems. Compares the traditional employee communication and internal market orientation approaches.
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The purpose of this paper is to explicate chaos theory metaphorically from a social science perspective to expand upon a relatively new theoretical framework for crisis…
Abstract
Purpose
The purpose of this paper is to explicate chaos theory metaphorically from a social science perspective to expand upon a relatively new theoretical framework for crisis communication in the public sector. Using the 2002 Washington, DC, area sniper shootings as a case study, the author unravel chaos theory in terms of a public safety crisis that required crisis communication by government officials.
Design/methodology/approach
The author analysed front-page coverage in The Washington Post and The New York Times as well as CNN coverage during the three weeks of the sniper shootings, 2 October through 25 October. In total, 56 (69 per cent) of the newspaper stories were published in The Washington Post, and 78 news segments were used from CNN archives. Each story was reviewed for evidence of chaotic elements and crisis communication responses using a code sheet, and the resulting thematic analysis created a composite description of the case.
Findings
This case exhibited the main characteristics of a chaotic system, including fractals, error of scale, bifurcation points, self-organisation, feedback, and strange attractors. The results describe how each element of chaos influenced the crisis communication efforts.
Originality/value
To date, there is no known research on law enforcement's efforts in crisis communication during the DC sniper shootings. There is also limited research in chaos theory and crisis response. This research may aid in communication efforts during future public safety crises and disasters.
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A question is posed; have audit and control of information in a high security environment, such as law enforcement, improved or not in the transition from manual to electronic…
Abstract
A question is posed; have audit and control of information in a high security environment, such as law enforcement, improved or not in the transition from manual to electronic processes? This paper attempts to elucidate this question by a thorough examination of information collection, control of processing and audit in manual processes used by the Queensland Police Service, Australia, during the period 1940‐1980. It assesses those processes against current electronic systems essentially introduced to policing in the decades of the 1980s and 1990s. The results of this assessment show that electronic systems provide for faster communications with centrally controlled and updated information readily available for use by large number of users connected across significant geographical locations. It is clearly evident that the price paid for this is a lack of ability and/or reluctance to provide improved audit and control processes. Thus, the claim can be made that audit and control processes may be considered to have been downgraded in the electronic world where standard commercial systems are used.
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Jens Sjöberg, Cecilia Cassinger and Renira Rampazzo Gambarato
The research aim of this article is to generate novel insights into how public sector organizations (PSOs) strategically communicate with the public about critical issues on…
Abstract
Purpose
The research aim of this article is to generate novel insights into how public sector organizations (PSOs) strategically communicate with the public about critical issues on social media. To this end, the study explores the public's experiences of the Swedish Police's sense of safety communication on Instagram in the third largest city in Sweden, where the lack of a sense of public safety is a main societal challenge.
Design/methodology/approach
The research was designed as a case study employing photo-elicitation interviews as a method to collect the empirical material. A phenomenography approach was used to analyze public experiences of the Swedish Police's Instagram communication in Malmö, Sweden.
Findings
Findings show that the police's strategic communication of safety on Instagram is experienced along the dimensions of a sense of protection, a sense of proximity and a sense of ambiguity. Taken together, these dimensions broaden and develop the knowledge of what communicating a sense of safety in the public sphere entails.
Originality/value
This study adds to previous research on strategic communication in public sector organizations by demonstrating what strategic communication accomplishes at the receiving end outside of the organization.
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Xiaochen Hu and Nicholas P. Lovrich
Purpose: For contemporary policing, the police–public communication process is one of the most essential elements of law enforcement management. The promotion of police–public…
Abstract
Purpose: For contemporary policing, the police–public communication process is one of the most essential elements of law enforcement management. The promotion of police–public relations, police integrity, and police accountability all depend upon effective communication. While ever a challenge for law enforcement agencies, the coming of the COVID-19 pandemic changed substantially the character of both mediated and interpersonal communication between the police and those policed as of 2020.
Methodology/Approach: Building upon the concept of electronic community-oriented policing (E-COP), this chapter proposes an expanded theoretical model of police–public online communication during a time in which in-person contacts are constrained and various forms of mediated communication assume major importance.
Findings: Using a sample of COVID-related police Facebook posts collected between February 1 and May 31, 2020, this chapter illustrates how the expanded E-COP model is helpful in orchestrating an effective police response to a major public health emergency. It also advances the argument that police–public online communication will be not only become widely used during the ongoing COVID-19 pandemic, but will likely become routinized.
Originality/Value: The proposed model also provides practical suggestions for law enforcement agency leaders who endeavor to advance the goals of community-oriented and guardianship-directed policing. Some likely barriers to more effective use of social media are singled out for special attention.
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Kyle Mulrooney, Karen Bullock, Christian Mouhanna and Alistair Harkness
This article examines challenges and strategies related to police relationships and engagement with rural communities in England and Wales, Australia and France. It aims to bridge…
Abstract
Purpose
This article examines challenges and strategies related to police relationships and engagement with rural communities in England and Wales, Australia and France. It aims to bridge a gap in knowledge around how police balance public demands with organisational and contextual constraints, exploring the role of communication technology in overcoming geographical and cultural barriers in rural policing.
Design/methodology/approach
The research draws upon 121 semi-structured interviews conducted across three distinct jurisdictions. In the United Kingdom and Australia, interviews were conducted via Microsoft Teams, while face-to-face interviews were conducted in France. Participants were recruited through the purposive sampling of police working in rural areas. The data were thematically analysed using NVivo Software.
Findings
Rural communities have low expectations of policing services, a consequence of geography, organisational structures and limited resource allocation. Building relationships can be challenging owing to isolation and terrain, the need for officers to have local and cultural knowledge, and difficulties in recruiting officers in rural posts. Technology-mediated communication has played a part in the solutions (e.g. social media). However, this may not always be suitable owing to limited connectivity, citizen and police preferences for communication and engagement, and the institutional and cultural nuances surrounding the application of technology.
Originality/value
This article provides empirical insights into the attitudes and experiences of rural police officers, highlighting the distinctive policing context and engagement needs of rural communities. The research underscores the necessity for contextually aware engagement. It suggests that while technology-mediated communication offers some solutions to spatial challenges, its effectiveness may be limited by access, generational preferences and the adaptability of police institutions and cultures.
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