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The purpose of this paper is to gain insight into the content, format and evaluation of printed public communication from police officers and governments regarding home burglary prevention in Belgium.

The content and format in this paper is analyzed through content analysis of 104 printed communication pieces in the Belgian province of Flemish‐Brabant in 2005. The evaluation is analyzed through five focus group interviews among professionals and common citizens.

The paper finds that police zones significantly differ in terms of communication efforts. The media mix is not diverse with poor collaboration between police officers and government information officers, while intermediaries (i.e. architects) are rarely used, culminating in poor targeted communication.

The paper shows that only printed communication is analyzed and more large‐scale empirical research is desired.

The paper shows that a richer media mix, more targeted communication, more national communication support and additional dialogue between and training of police officers and communication with professionals are advisable.

This paper combines two empirical studies and methods (content analysis and focus group interviews), resulting in a series of recommendations for further inquiry and future action.

The research aim of this article is to generate novel insights into how public sector organizations (PSOs) strategically communicate with the public about critical issues on social media. To this end, the study explores the public's experiences of the Swedish Police's sense of safety communication on Instagram in the third largest city in Sweden, where the lack of a sense of public safety is a main societal challenge.

The research was designed as a case study employing photo-elicitation interviews as a method to collect the empirical material. A phenomenography approach was used to analyze public experiences of the Swedish Police's Instagram communication in Malmö, Sweden.

Findings show that the police's strategic communication of safety on Instagram is experienced along the dimensions of a sense of protection, a sense of proximity and a sense of ambiguity. Taken together, these dimensions broaden and develop the knowledge of what communicating a sense of safety in the public sphere entails.

This study adds to previous research on strategic communication in public sector organizations by demonstrating what strategic communication accomplishes at the receiving end outside of the organization.

Police services, police associations and police foundations now engage in philanthropy and these efforts are communicated using social media. This paper examines social media framing of the philanthropic and charitable work of police in Canada.

Drawing from discourse and semiotic analyses, the authors examined the ways that police communications frame contributions to charity and community’s well-being. Tweets were analyzed for themes, hashtags and images that conveyed the philanthropic work of police services, police associations as well as police foundations.

The authors discovered four main forms of framing in these social media communications, focusing on community, diversity, youth and crime prevention. The authors argue that police used these communications as mechanisms to flaunt social capital and to boost perceptions of legitimacy and benevolence.

More analyses are needed to examine such representations over time and in multiple jurisdictions.

Examining police communications about philanthropy not only reveals insights about the politics of giving but also the political use of social media by police.

Social media is used by organizations to position themselves in social networks. The increased use of social media by police, for promoting philanthropic work, is political in the sense that it aims to bolster a sense of legitimacy.

The purpose of this paper is to explicate chaos theory metaphorically from a social science perspective to expand upon a relatively new theoretical framework for crisis communication in the public sector. Using the 2002 Washington, DC, area sniper shootings as a case study, the author unravel chaos theory in terms of a public safety crisis that required crisis communication by government officials.

The author analysed front-page coverage in The Washington Post and The New York Times as well as CNN coverage during the three weeks of the sniper shootings, 2 October through 25 October. In total, 56 (69 per cent) of the newspaper stories were published in The Washington Post, and 78 news segments were used from CNN archives. Each story was reviewed for evidence of chaotic elements and crisis communication responses using a code sheet, and the resulting thematic analysis created a composite description of the case.

This case exhibited the main characteristics of a chaotic system, including fractals, error of scale, bifurcation points, self-organisation, feedback, and strange attractors. The results describe how each element of chaos influenced the crisis communication efforts.

To date, there is no known research on law enforcement's efforts in crisis communication during the DC sniper shootings. There is also limited research in chaos theory and crisis response. This research may aid in communication efforts during future public safety crises and disasters.

The chapter addresses the question of how crisis and emergency communicators in the justice (police) and health sector in Norway reflect on their use – or lack of use – of social media during the terror crisis on 22 July 2011. We examine how these communicators in the years following the crisis have developed their use of social media to optimise their and the public’s awareness of similar crises. Our semi-structured interviews with key emergency managers and responders display how the terrorist-induced crisis in 2011 was a wake-up call for communicators in the police and the health sector. They reflect on the significance, strengths and weaknesses of social media in the management of crises such as this one.

The purpose of this paper is to describe a theory-driven intervention called VOICES that was developed to improve police-community relations. The intervention was designed based on principles derived from social psychological theories of intergroup contact and communication.

The authors discuss the theoretical basis for the intervention, as well as its development and implementation in the Santa Barbara Police Department. Based on this pilot testing, the authors provide preliminary evidence about its effectiveness using survey responses and qualitative feedback provided by participants.

Although the case study method used here does not allow for causal inferences about the effectiveness of the intervention, the limited evidence the authors present does suggest that participants found VOICES useful and it may have improved their perceptions of police. The next step will be to test this intervention using experimental or quasi-experimental methods that allow for causal inferences about effectiveness.

The paper shows how police can develop theory-driven interventions in an effort to improve trust between police and the public, including communities in which relationships with police have been historically strained. It also underscores how insights from the study of intergroup contact and communication can benefit policing.

Purpose: For contemporary policing, the police–public communication process is one of the most essential elements of law enforcement management. The promotion of police–public relations, police integrity, and police accountability all depend upon effective communication. While ever a challenge for law enforcement agencies, the coming of the COVID-19 pandemic changed substantially the character of both mediated and interpersonal communication between the police and those policed as of 2020.

Methodology/Approach: Building upon the concept of electronic community-oriented policing (E-COP), this chapter proposes an expanded theoretical model of police–public online communication during a time in which in-person contacts are constrained and various forms of mediated communication assume major importance.

Findings: Using a sample of COVID-related police Facebook posts collected between February 1 and May 31, 2020, this chapter illustrates how the expanded E-COP model is helpful in orchestrating an effective police response to a major public health emergency. It also advances the argument that police–public online communication will be not only become widely used during the ongoing COVID-19 pandemic, but will likely become routinized.

Originality/Value: The proposed model also provides practical suggestions for law enforcement agency leaders who endeavor to advance the goals of community-oriented and guardianship-directed policing. Some likely barriers to more effective use of social media are singled out for special attention.

This article examines challenges and strategies related to police relationships and engagement with rural communities in England and Wales, Australia and France. It aims to bridge a gap in knowledge around how police balance public demands with organisational and contextual constraints, exploring the role of communication technology in overcoming geographical and cultural barriers in rural policing.

The research draws upon 121 semi-structured interviews conducted across three distinct jurisdictions. In the United Kingdom and Australia, interviews were conducted via Microsoft Teams, while face-to-face interviews were conducted in France. Participants were recruited through the purposive sampling of police working in rural areas. The data were thematically analysed using NVivo Software.

Rural communities have low expectations of policing services, a consequence of geography, organisational structures and limited resource allocation. Building relationships can be challenging owing to isolation and terrain, the need for officers to have local and cultural knowledge, and difficulties in recruiting officers in rural posts. Technology-mediated communication has played a part in the solutions (e.g. social media). However, this may not always be suitable owing to limited connectivity, citizen and police preferences for communication and engagement, and the institutional and cultural nuances surrounding the application of technology.

This article provides empirical insights into the attitudes and experiences of rural police officers, highlighting the distinctive policing context and engagement needs of rural communities. The research underscores the necessity for contextually aware engagement. It suggests that while technology-mediated communication offers some solutions to spatial challenges, its effectiveness may be limited by access, generational preferences and the adaptability of police institutions and cultures.

Police agency networks are likely to be important for the adoption of policing innovations and the visibility of demonstration projects. This study of police network data has four main goals: to use multivariate models for the influence of agency characteristics on the sort of agency it contacted; to investigate the extent of symmetry of ties in the police network; to examine models for the specific departments chosen as agencies' network contacts; and to identify, through network data, agencies as “relative experts” in several different policing domains.

The paper uses Weiss agency survey data to conduct a variety of analyses of agencies' choices of informal communication partners.

The analysis showed regularities in agencies' choices of contacts. Whether a contact was of the same type or from the same state as the respondent was influenced by the respondent's population and type. There was some evidence of size‐based asymmetry in contacts. The choice of a particular contact was influenced by agency type, population and geographic distance. There appeared to be “relative experts” in specific policing domains.

The results increase understanding of the structure of the agency network. By describing the nature of communication ties on planning issues, the results give essential background for any efforts to encourage the diffusion of policing innovations (or successful practices) by inducing ties between particular agencies. Results can also help predict the potential visibility of demonstration projects if placed in particular agencies.

Reports on the innovations process in American policing. Explores how information about innovation is communicated among police organizations and the factors which influence adoption. Reports the findings of a survey of police chiefs and executives. Develops a model with four elements: cosmopolitanism; risk mediation; peer emulation; and innovativeness. Finds that many police departments use informal networks of communication to support organizational decision making and are often influenced by executives’ participation in policy communities and by efforts to reduce the organization’s perceived risk of civil liability. Recommends that police organizations strengthen their networks of communication in a more formal manner.