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Discusses training, development and quality cultures in organizations. Contends that deskilling the workforce in order to improve efficiency and productivity is at odds with creating a quality culture. Explains why a quality culture is important and how one may be achieved.

The purpose of this paper is to study the thermal behavior of radial porous fin surrounded by water-base copper nanoparticles under the influence of radiation.

In order to optimize the response variable, the authors perform sensitivity analysis with the aid of response surface methodology (RSM). Moreover, this study enlightens the applications of artificial neural networks (ANN) for predicting the temperature gradient. The governing modeled equations are firstly non-dimensionalized and then solved with the aid of Runge–Kutta fourth order together with the shooting method in order to guess the initial conditions.

Numerical results are analyzed and presented in the form of tables and graphs. This study reveals that the temperature of the fin is decreasing as the wet porous parameter increases (m₂) and the temperature for 10% concentration of nanoparticles are higher than 5 and 1%. Physical parameters involved in the study are analyzed and processed through RSM. It is come to know that sensitivity of temperature gradient to radiative parameter (Nr) and convective parameter (Nc) is positive and negative to dimensionless ambient temperature (θ_a). Furthermore, after ANN training it can be argued that the established model can efficiently be used to predict the temperature gradient over a radial porous fin for the copper-water nanofluid flow.

To the best of our knowledge, only a few attempts have been made to analyze the thermal behavior of radial porous fin surrounded by copper-based nanofluid under the influence of radiation and convection.

Corporate social responsibility is one of the earliest and key conceptions in the academic study of business and society relations. This article examines the future of corporate social responsibility. Bowen's (1953) key question concerned whether the interests of business and society merge in the long ran. That question is assessed in the present and future contexts. There seem to be distinctly anti‐responsibility trends in recent academic literature and managerial views concerning best practices. These trends raise significant doubts about the future status of corporate social responsibility theory and practice. The vital change is that a leitmotif of wealth creation progressively dominates the managerial conception of responsibility. The article provides a developmental history of the corporate social responsibility notion from the Progressive Era forward to the corporate social performance framework and Carroll's pyramid of corporate social responsibilities. There are three emerging alternatives or competitors to responsibility: (1) an economic conception of responsibility; (2) global corporate citizenship; and (3) stakeholder management practices. The article examines and assesses each alternative. The article then assesses the prospects for business responsibility in a global context. Two fundamentals of social responsibility remain: (1) the prevailing psychology of the manager; and (2) the normative framework for addressing how that psychology should be shaped. Implications for practice and scholarship are considered.

This issue is a selected bibliography covering the subject of leadership.

The librarian and researcher have to be able to uncover specific articles in their areas of interest. This Bibliography is designed to help. Volume IV, like Volume III, contains features to help the reader to retrieve relevant literature from MCB University Press' considerable output. Each entry within has been indexed according to author(s) and the Fifth Edition of the SCIMP/SCAMP Thesaurus. The latter thus provides a full subject index to facilitate rapid retrieval. Each article or book is assigned its own unique number and this is used in both the subject and author index. This Volume indexes 29 journals indicating the depth, coverage and expansion of MCB's portfolio.

IN order to be able to discriminate with certainty between butter and such margarine as is sold in England, it is necessary to carry out two or three elaborate and delicate chemical processes. But there has always been a craving by the public for some simple method of determining the genuineness of butter by means of which the necessary trouble could be dispensed with. It has been suggested that such easy detection would be possible if all margarine bought and sold in England were to be manufactured with some distinctive colouring added—light‐blue, for instance—or were to contain a small amount of phenolphthalein, so that the addition of a drop of a solution of caustic potash to a suspected sample would cause it to become pink if it were margarine, while nothing would occur if it were genuine butter. These methods, which have been put forward seriously, will be found on consideration to be unnecessary, and, indeed, absurd.

Attempts to determine the key strategic variables that lead to superior financial as well as competitive performance. Investigates the effects of strategic variables on service provider′s risk levels. Suggests that integrating forward, having a relatively larger market share, sharing customers with other business units in the firm, having strong service image, and being in a market with a small number of competitors positively influences market share.

It is unclear as to what extent sustainable procurement is being practised in Ireland and what barriers there are to implementing it in organisations. This study provides the first complete insight into the use of sustainable procurement in Irish commercial semi-state bodies. It explores the extent and type of use of sustainable procurement plus identifies and examines the challenges to its use. A deductive approach is utilised to determine the barriers. Eleven participants, nine from the commercial semistate bodies and two experts with knowledge of this subject, are interviewed using semi-structured questions. The research findings show that sustainable procurement is being practised in the majority of the commercial semi-state bodies. Definition of sustainable procurement, the absence of mandatory guidelines, cost, time and a dearth of sustainable procurement knowledge by suppliers are some of the main barriers put forward by participants.

Much of the success of a relationship marketing program rests on the consumers' choice to participate in a service relationship in the first instance. The purpose of this study is to examine the degree to which this desire of the consumer to engage in a relationship impacts on their perceived cognitive‐state gains (motivation, confidence and affiliation) and key measures of consumer‐to‐business relationship success (relationship strength, satisfaction and retention intentions).

Following a qualitative study, the main quantitative study used a self‐administered survey of 334 service consumers to understand relationship perceptions. Structural equation modeling was then used to test the hypotheses.

Analysis revealed that consumers desire to participate in a relationship influenced their level of motivation, degree of confidence and these, in turn, impacted on the consumers' sense of affiliation with the service provider. A consumer's sense of affiliation subsequently influenced the strength of their relationship and their level of satisfaction with the relationship. Additionally, the effect of relationship desire on relationship strength and satisfaction was apparent. Consumers' desire indirectly impacted on retention intentions, suggesting that service managers should be careful not to assume that consumers' deliberate choice to participate in a relationship will routinely result in loyalty.

Practitioners and academics have sought to determine why some consumers, and not others, participate in relationships. This study adds to knowledge in this area by empirically demonstrating the extent to which the desire of a consumer to participate in a service relationship effects the gains accrued to the consumer and the relationship outcomes.

Person—environment (P—E) fit has long been a focus in organizational research. A climate‐based measure of P—E Fit was developed for use in organizational and individual assessment. A series of studies with a Q‐sort measure of climate and fit (the Organizational Fit Instrument—OFI) indicated ways in which P—E fit information can be used in organizational development. In addition, the psychometric properties of the OFI assessed in these studies suggested that, despite the ipsative nature of the measure, it may provide the organizational development practitioner or researcher with a sound and useful tool. Suggestions for future research are proposed.