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The purpose of this paper is to examine the reporting practice of leading museums in New Zealand (NZ) and the UK to develop a museums' performance accountability disclosure index.

The paper reports a study of annual reporting by 16 museums in NZ and the UK. Because of the unique nature of the industry the disclosure index uses a framework which draws on the balanced scorecard (BSC). The BSC provides a link between internal reporting of key performance issues and the need of a community organisation to report to the public.

Overall, the quality of reporting in each country is found to be of a similar standard. The strongest parts of reports are those dealing with internal processes and objectives, and the weakest are those reporting on learning and growth.

Museums are a key repository of tangible cultural heritage of huge intrinsic value both to the community now, but of more importance to future generations. However, the performance and accountability of this sector is basically without research or commentary, and this paper addresses this deficiency.

At any time, there will be differing views on what needs to be done to be properly accountable, because accountees are likely to be in favour of more accountability, and accountors, of less (Perks, 1993). This leads to a tension between these two groups (Ijiri, 1983).

The COVID-19 pandemic has been adding pressures on companies to commit to their social and ethical responsibilities. Corporate social responsibility (CSR) reporting is the main tool through which companies communicate their social behaviour and the need for credible information is censorious during the crisis. This paper aims to measure the level of COVID-19 disclosures in CSR reports by using an automated textual analysis technique based on a sample of UK companies and investigate whether the level of disclosure is enhanced for companies that subject their CSR reports to an assurance process.

The study sample consists of FTSE All-share non-financial listed companies. The authors use a computer-aided textual analysis, and we use a bag of words to capture COVID-related information in the CSR section of the firm’s annual reports.

The results suggest that the existence of independent external assurance is significantly and positively associated with the provision of COVID-19 information in CSR reports. The authors also find that when assurance is provided by Big 4 accountancy firms, the disclosure of COVID-related information is enhanced. Furthermore, large companies are more likely to disclose COVID-related information in their CSR reports that are externally assured from top-tier accountancy firms, suggesting that assurance could be a burden for smaller firms. Overall, the findings suggest that assurance on CSR reports provides an “insurance-like” protection that mitigates the risks and signals the management’s ethical behaviour during the pandemic.

The study approach helps to assess the level of corporate engagement with COVID-19 practices and the extent of related disclosures in CSR reports based on the COVID-19 Secure Guidelines published by the UK government. This helps to emphasise how companies engage and communicate COVID-19-related information to stakeholders through CSR reports and ensure a safe working environment during this pandemic. Managers will need to assess the costs and benefits of purchasing assurance on CSR disclosures, giving the ethical signal that assurance sends to the market and protection that it covers during the crisis.

This paper provides a shred of unique evidence of the impact of the existence of external assurance and the type of assurer on the disclosure of COVID-related information in CSR reports. To the best of authors’ knowledge, no study has yet investigated the corporate disclosure on an unforeseen event in CSR reports and the role of CSR assurance in this respect.

The relevance of business education is coming under increasing challenge from many quarters, who argue that business schools are not delivering research and programmes that are relevant to the needs of business and society. The purpose of this paper is to test these claims by evaluating the impact of a leadership development programme on middle managers within a city council organisation.

A qualitative methodology was employed within an evaluative research approach. Interviews were held with 32 line managers of the Leading Managers (delegates on the programme). A thematic analysis was undertaken using categories of “knowledge”, “skills” and “attributes”. Key stories were also collected as “vignettes” to illuminate where the line manager had considered the impact of the programme to have been particularly significant to their department or to the organisation as a whole.

The research was able to identify how the programme had benefited those managers who had taken part on the programme, and how the programme had positively impacted on the organisation as a whole.

The paper counters the claims that business schools and business education have little impact at organisational level. The paper provides evidence to support the value and relevance of training and development within the workplace.

There is little hard evidence available highlighting the impact of management education on organisations. This paper provides such evidence.

Using textual analysis, this paper aims to measure diversity management disclosure; it also explore the relationship between corporate governance and diversity management disclosure.

The study is based on a sample of the UK FTSE all-share non-financial organisations over the period from 2013 to 2019. We used a computer-aided textual analysis, and we used a bag of words to score the sample annual reports.

The results show that the mean of the diversity management disclosure level is very low. Also, there is a positive relationship between the board size, women on board and board independence and the level of diversity management disclosure. The relationship is higher with more board members, women on board and more independent directors, aligning with previous literature.

The implications of this research affect stakeholders and organisations which reflects the importance of communicating diversity practices and researchers by facilitating measuring objectively firms’ diversity management practices that have not been applied previously in the field of diversity.

With different incidents taking place around the globe, such as the incident of George Floyd and the increased attention to diversity, organisations are under increasing social and political pressure to reflect on their diversity management practices. Previous literature has examined firms’ diversity practises from different perspectives, but to the best of the authors’ knowledge, this is the first paper to measure diversity management disclosure.

The objective of this study is to examine developments in the discursive practice of non-financial reporting in the public healthcare sector. In doing so, the authors investigate how the main reform foci of productivity and quality are represented, with a specific focus on the patient.

Drawing on critical discourse analysis (CDA), the authors conduct a longitudinal study (2007–2018) of healthcare reporting foci across the five administrative regions responsible for public hospitals in Denmark. The study analyses sixty annual reports and draws on contemporary reform documents over this period. CDA enables a micro-textual analysis, combined with macro-insights and discussions on social practice.

The findings show complex webs of presentation strategies, but in particular two changes occur during the period. First, the patient is centred throughout but the framing changes from productivity and waiting lists to quality and dialogue. Second, in the first years, the regions present themselves as actively highlighting financial and quality concerns, which changes to a passive and indirect form of presentation steered by indicators and patient legislation enforced by central government. This enhances passivity and distance in healthcare regional non-financial reporting where the regions seek to conform to such demands. Simultaneously, however, the authors find a tendency to highlight very different local initiatives, which shows an attempt to go beyond a pure automatic mode of reporting found in earlier studies.

Responding to the literature on both healthcare and financial reporting, this study identifies novel links between micro-level texts and macro-level social practices, enabling insights into the potentially intertwined impacts of public-sector reporting. The authors offer insights into the complexity of the construction of non-financial reporting in the public sector, which has a wider impact and different intentions than private-sector reporting.

The purpose of this paper is to examine the current state of mission and vision statements on corporate web sites and to analyze differentiation strategies through the use of online brand personality attributes in order to find if and how the attributes are effectively used to build up a unique corporate identity.

Content analysis is used to investigate similarities and differences between sectors and industries in Switzerland, based on the brand personality scale of Aaker. Also, the paper focuses on the impact of the communication of brand personality elements, in terms of positioning and differentiation, using correspondence analysis.

The claim that companies do present brand personality by frequently communicating respective attributes through mission and vision statements published on their web site are supported. However, top management does not seem to be geared towards industry norms when phrasing the statements, as a considerable similarity in statement content is found across industries. The results show that companies position themselves using their competitors as a frame of reference.

The results may lack generalizability to small and medium‐sized businesses and other industries.

As most companies in the study position themselves using the same attributes and specifically emphasize “competence,” the results include practical implications for the need to develop uniqueness and differentiation by other means.

This paper discovers a gap between the claim that organizations seek uniqueness in their personality attributes and the reality of their involvement in mutual coorientation when defining their identity, forcing them to adapt to each other.

The paper aims to examine the disclosure practices of KiwiSaver retail schemes in New Zealand. The aim is to investigate the level of comparability of KiwiSaver disclosures in the annual reports provided to members.

Using data from KiwiSaver annual reports, the paper addresses three research questions using a disclosure index method. First, in the absence of standardised performance measures, will schemes adopt comparable disclosure practices? Second, will larger schemes disclose more information than smaller schemes? Third, will better performing schemes disclose more information than poorer performing schemes?

The analysis indicates that KiwiSaver schemes' disclosure practices are not comparable and there are no evident patterns between size or performance and disclosure quality or quantity.

As this is an exploratory study, a sample of schemes is used in the research, thereby limiting generalisability of the research. In addition, different schemes have chosen different permitted forms for reporting to scheme members, exacerbating the lack of comparability this paper seeks to study; with some schemes providing abridged annual reports and others providing full annual reports to members. Moreover, the use of a disclosure index for classification introduces an element of subjectivity into the research method.

Overall savings, of which retirement savings is a subset, are low in New Zealand. One of the mechanisms to encourage saving is to provide an environment that supports effective investment decision making. This research highlights some of the inconsistencies that exist in current reporting practices and limit comparability between KiwiSaver schemes.

The purpose of this paper is to analyse CSR reporting in large Finnish listed companies, focusing on the following questions: what kinds of motives and objectives appear behind CSR reporting, what kinds of documents are used in CSR reporting, and what kind of information related especially to CSR policy, stakeholders, as well as economic, social and environmental responsibilities, is presented? Finally, the idea is to compare large Finnish listed companies' CSR information with corresponding international results.

The study is based on the analysis of qualitative data consisting of formal CSR reports, including annual reports and special CSR reports, of 2006. The empirical analyses are supplemented with interviews with four company representatives and with two auditors. The information of special CSR reports is analysed by using the content method.

Companies understand responsibility as a duty to act responsibly towards their stakeholders and CSR reporting as a response to stakeholders' expectations and demands. The study indicates that especially corporate characteristics such as industry group and internationalization stage as well as general contextual factors such as social and cultural context affect voluntary CSR reporting. It shows that the large Finnish listed companies define corporate social responsibility as being based on Elkington's triple bottom line (TBL) model. In CSR reporting companies follow more or less GRI guidelines. Formal CSR information is presented based on the TBL model but companies emphasize different issues in their reporting.

First, the research is based on interpretative understanding and these kinds of analyses are always more or less subjective. Second, the analysis is based on CSR information produced by large Finnish listed companies. Thus, the study does not give an extensive description of the CSR reporting in all Finnish listed companies or in non‐listed companies. Third, the research is a cross‐sectional study based on CSR information published in one particular year. And fourth, the research data include only certain formal CSR information, not all CSR disclosures. Thereby, the analysis gives a snapshot or a glimpse of Finnish CSR reporting practices. The analysis does not tell anything about history, development or future of CSR reporting practices or anything about other kinds of CSR communication of the large Finnish listed companies. Thus, the reality reconstructed in the study must not be generalized, but used to understand CSR reporting in the context.

The paper analyses CSR reporting in large Finnish listed companies, focusing on motives and objectives, documents used, and information related particularly to CSR policy, stakeholders, and economic, social and environmental responsibilities.

The purpose of this paper is twofold: first, to outline a framework for corporate philanthropy (CP) reporting that could help differentiate between symbolic and substantive reporting; and second, to test whether the reporting practices of large corporate donors are symbolic or substantive.

First, to construct a framework for CP reporting, the authors draw from research on corporate social responsibility communication, CP and reputational capital-building. Second, the philanthropy disclosures found in non-financial reports of the largest donors from the list of Fortune 100 corporations were examined using content analysis.

The theoretical framework identifies key ingredients of disclosure quality such as goals, causes, support, partners and impacts. The empirical findings show that disclosures regarding CP are more symbolic than meaningful. The largest donors provide descriptive information regarding the CP plan that primarily focuses on projects and causes. However, they fail to provide an explicit account of their decisions and the results of their philanthropic activities.

The framework could also be applied with small changes to other communication outlets including social media and corporate websites.

This paper addresses an important gap in non-financial reporting research: the lack of a CP accounting model. To the authors’ knowledge, the framework developed in this paper represents the first conceptualization of the quality of CP disclosure that may enable scholars to differentiate symbolic from substantive CP and in this way advances the debate on CP communication. This framework can also help companies sincerely engaged in philanthropy to benefit from these activities.