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The purpose of this paper is to carry out a survey in order to better understand the nature of handheld mobile computing use by academic library users and to determine whether there is a significant demand for using the library services with these small screen devices.

A survey is created to measure whether people want to access an OPAC with a small screen. Additionally, through open‐ended questions, the survey attempts to gain a broader understanding of handheld mobile computing's impact on, and implications for, the services provided by academic libraries.

A total of 58.4 percent of respondents who own a web‐enabled handheld device indicate that they would use small screen devices, such as PDAs or web‐enabled cell phones to search a library OPAC.

The increasing prevalence of handheld mobile computing devices such as PDAs and web‐enabled cell phones warrants investigation as to its impact on libraries. This study examines an academic library user population and the potential demand for using the library's catalog with handheld mobile computing devices

The consequences of electronic publishing continue to manifest themselves in the 110 journals scanned for this literature review. Pricing, access, e‐books and e‐journals are amongst the issues considered in this issue’s literature review. Further criticism of the publishing sector is identified and the potential for micro payments.

The paper seeks to provide an overview of the approach taken by the Danish library community towards the automation of ILL and end‐user loan requests.

The physical union catalogue DanBib is explained, along with Bibliotek.dk, which is the end‐user web interface to the public union catalogue. A detailed description is given of the development of an end‐user ILL system.

This facility is currently being tested and implementation is scheduled for the end of 2006.

The paper will be of interest to all librarians who wish to empower end users in searching for and obtaining material in which they are interested.

This paper aims to explore the implications of virtual work arrangements on employee knowledge hiding (KH) behaviour and the different strategies of KH used by employees in these arrangements.

Following a grounded theory approach to understanding KH, 21 semi-structured in-depth interviews were conducted with employees engaged in virtual working setups. The data collected from these informants were then analysed using qualitative methods.

The study revealed that virtual work arrangements increase employee KH behaviour because of three reasons: ease of hiding, digital burnout and loss of control. Further, the study found that rationalized hiding is the most commonly adopted strategy by employees engaged in virtual work arrangements, while inclinations towards evasive hiding strategy decrease in this arrangement.

This is the first study in knowledge management literature that seeks to explain KH in the virtual work context.

The purpose of this paper is to determine which factors are associated with 6,065 patient presentations with non-life-threatening urgent conditions (NLTUCs) to an after-hours general practice, an urgent care clinic (UCC) and an emergency department (ED) on Sundays in Southeast Queensland (Qld).

A retrospective, comparative and observational study was conducted involving the auditing of medical records of patients with NLTUCs consulting three medical services between 0,800 and 1,700 h, on Sundays, over a one-year period. The study was limited to 6,065 patients.

There were statistically significant differences in choice of location according to age, number of postcodes from the patient's residence, time of the day, season, patient presentations for infection and injury, non-infectious, non-injurious conditions of the circulatory, gastrointestinal and genitourinary systems, and need for imaging, pathology, plastering/back-slab application, splinting and wound closure. Older adults were more likely to be admitted to the hospital and Ed Short Stay Unit, compared with other age groups.

Based on international models of UCC healthcare systems in United Kingdom (UK), USA and New Zealand (NZ) and the results of this study, it is recommended that UCCs in Australia have extended hours, walk-in availability, access to on-site radiology, ability to treat fractures and wounds and staffing by medical practitioners able to manage these conditions. Recommendations also include setting a national standard for UCC operation (National Urgent Care Centre Accreditation, 2018; NHS, 2020; RNZCUC, 2015) and requirements for vocational registration for medical practitioners (National Urgent Care Centre Accreditation, 2018; RNZCUC, 2015; The Royal College of Surgeons of Edinburgh, 2021a, b).

This study has highlighted three key areas for future research: first, research involving general practitioners (GPs), emergency physicians, urgent care physicians, nurse practitioners, urgent care pharmacists and paramedics could help to predict the type of patients more accurately, patient presentations and associated comorbidities that might be encouraged to attend or be diverted to Urgent Care Clinics. Second, larger studies of more facilities and more patients could improve the accuracy and generalisability of the findings. Lastly, studies of public health messaging need to be undertaken to determine how best to encourage patients with NLTUCs (especially infections and injuries) to present to UCCs.

The Urgent Care Clinic model has existed in developed countries since 1973. The adoption of this model in Australia close to a patient's home, open extended hours and with onsite radiology could provide a community option, to ED, for NLTUCs (especially patient presentations with infections and injuries).

This study reviewed three types of medical facilities for the management of NLTUCs. They were an after-hours general practice, an urgent care clinic and an emergency department. This study found that the patient choice of destination depends on the ability of the service to manage their NLTUCs, patient age, type of condition, postcodes lived away from the facility, availability of testing and provision of consumables. This study also provides recommendations for the development of an urgent care healthcare system in Australia based on international models and includes requirements for extended hours, walk-in availability, radiology on-site, national standard and national requirements for vocational registration for medical professionals.

Dark tourism has a very long heritage. Compared to the rest of the world, dark tourism in Slovenia is very poorly developed. The theme is therefore a novelty in Slovenia as well as in the Slovenian professional and scientific literature. The purpose of this paper is to identify and describe dark stories of two small cities – Brežice and Krško – in Slovenia.

The paper brings ethnographical approach based on the in-depth literature analysis, existing documentation in museums (old newspapers articles, photographs) and fieldwork in Brežice and Krško which contained the method of unstructured interviews with four curators in The Posavje Museum Brežice, The City Museum of Krško and The National Museum of Contemporary History – Brestanica Branch as well as the method of observation with participation in a guided tour of Posavje “witches” in The City Museum of Krško and The Brežice Cemetery. The information for the research was also obtained by conducting ten unstructured interviews with the residents who live nearby “dark places” or are still connected to them.

The paper provides practical results as 14 dark stories related to the castles, wars, accidents, murders, paranormal activities and witchcraft were found. These stories could be incorporated into dark tourism.

Because of the chosen research approach, the research results may lack generalizability. The results refer to a particular area of research.

The paper includes implications for the development of a new dark tourism product on a basis of dark stories found in the research area.

The paper fulfills need to identify and study dark stories that can be integrated in dark tourism in Slovenia.

The paper aims to describe a network of training centres (TCN‐LIS) to support continuing professional development (CPD) of library and information specialists in countries of Central and Eastern Europe and Central Asia, funded by the Open Society Institute (OSI). It also aims to draw some general lessons for CPD in the library/information sector.

The paper reviews the development and activities of the training centre network, and reflects on issues raised and lessons learned.

The paper finds that TCN‐LIS has been effective in raising standards of professional competence among library and information specialists in the countries of the OSI region. General conclusions can be drawn about good practice for CPD, in issues including the most appropriate topics to be covered, most appropriate methods for teaching and learning, situation of CPD training centres, and relations between CPD and formal education.

The study is based on a network of training centres in 23 countries between 1999 and 2006.

This is the only paper describing TCN‐LIS, and the library/information training activities supported by OSI. It provides a unique perspective for considering library/information CPD issues.