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Article
Publication date: 1 February 2002

Susanne Goller, Annik Hogg and Stavros P. Kalafatis

Since its conception over 60 years ago by Frederick in 1934, the concept of segmentation has gained increasing importance, in both the consumer and the business domains…

9478

Abstract

Since its conception over 60 years ago by Frederick in 1934, the concept of segmentation has gained increasing importance, in both the consumer and the business domains. Examination of research within the latter domain indicates that, although considerable amounts of research have been carried out, these efforts appear to focus on sub‐areas of segmentation such as the development of segmentation bases and models, at the expense of a more strategic view. This not only has resulted in a diffused understanding of the subject‐matter but also is posited to have slowed the progress of theory development and research in business segmentation. Presents a comprehensive conceptualisation of business segmentation in the form of an integrating framework of business segmentation, aimed at raising new research agendas which could lead to a better understanding of existing gaps between theory and implementation and better recommendations to practitioners and assisting further development of theory in business segmentation.

Details

European Journal of Marketing, vol. 36 no. 1/2
Type: Research Article
ISSN: 0309-0566

Keywords

Article
Publication date: 1 August 2016

Peiman Alipour Sarvari, Alp Ustundag and Hidayet Takci

The purpose of this paper is to determine the best approach to customer segmentation and to extrapolate associated rules for this based on recency, frequency and monetary (RFM…

3785

Abstract

Purpose

The purpose of this paper is to determine the best approach to customer segmentation and to extrapolate associated rules for this based on recency, frequency and monetary (RFM) considerations as well as demographic factors. In this study, the impacts of RFM and demographic attributes have been challenged in order to enrich factors that lend comprehension to customer segmentation. Different types of scenario were designed, performed and evaluated meticulously under uniform test conditions. The data for this study were extracted from the database of a global pizza restaurant chain in Turkey. This paper summarizes the findings of the study and also provides evidence of its empirical implications to improve the performance of customer segmentation as well as achieving extracted rule perfection via effective model factors and variations. Accordingly, marketing and service processes will work more effectively and efficiently for customers and society. The implication of this study is that it explains a clear concept for interaction between producers and consumers.

Design/methodology/approach

Customer relationship management, which aims to manage record and evaluate customer interactions, is generally regarded as a vital tool for companies that wish to be successful in the rapidly changing global market. The prediction of customer behaviors is a strategically important and difficult issue because of the high variance and wide range of customer orders and preferences. So to have an effective tool for extracting rules based on customer purchasing behavior, considering tangible and intangible criteria is highly important. To overcome the challenges imposed by the multifaceted nature of this problem, the authors utilized artificial intelligence methods, including k-means clustering, Apriori association rule mining (ARM) and neural networks. The main idea was that customer clusters are better enhanced when segmentation processes are based on RFM analysis accompanied by demographic data. Weighted RFM (WRFM) and unweighted RFM values/scores were applied with and without demographic factors and utilized to compose different types and numbers of clusters. The Apriori algorithm was used to extract rules of association. The performance analyses of scenarios have been conducted based on these extracted rules. The number of rules, elapsed time and prediction accuracy were used to evaluate the different scenarios. The results of evaluations were compared with the outputs of another available technique.

Findings

The results showed that having an appropriate segmentation approach is vital if there are to be strong association rules. Also, it has been determined from the results that the weights of RFM attributes affect rule association performance positively. Moreover, to capture more accurate customer segments, a combination of RFM and demographic attributes is recommended for clustering. The results’ analyses indicate the undeniable importance of demographic data merged with WRFM. Above all, this challenge introduced the best possible sequence of factors for an analysis of clustering and ARM based on RFM and demographic data.

Originality/value

The work compared k-means and Kohonen clustering methods in its segmentation phase to prove the superiority of adopted segmentation techniques. In addition, this study indicated that customer segments containing WRFM scores and demographic data in the same clusters brought about stronger and more accurate association rules for the understanding of customer behavior. These so-called achievements were compared with the results of classical approaches in order to support the credibility of the proposed methodology. Based on previous works, classical methods for customer segmentation have overlooked any combination of demographic data with WRFM during clustering before proceeding to their rule extraction stages.

Article
Publication date: 1 July 2022

Ann Højbjerg Clarke and Per Vagn Freytag

Successful segmentation and implementation are crucial for firms. This paper aims to focus on what areas small- and medium-sized enterprises (SMEs) consider when implementing new…

Abstract

Purpose

Successful segmentation and implementation are crucial for firms. This paper aims to focus on what areas small- and medium-sized enterprises (SMEs) consider when implementing new target segments in the organization. If firms do not understand the potential complexity and plan for implementation, they risk overlooking important areas that cause organizational resistance and failure in the market.

Design/methodology/approach

This paper builds on a literature study and five SME case studies based on 44 interviews and 10 intervention workshops.

Findings

The authors identify key areas of change that SMEs consider when planning to implement segments in the organization, including marketing strategy and plans, organizational aspects and implementation processes. Organization changes and sales plays are key considerations among SME managers. The authors further identify four categories characterized by different degrees of marketing and organizational changes that SMEs face when implementing new target segments, reflecting SMEs former choices.

Research limitations/implications

This research is based on interviews and workshops that bring managers into a situation where they can evaluate needed changes to implement segments. The managers can express the complexity and the effect of the implementation.

Practical implications

This paper presents considerations and insights derived from SMEs and discusses how firms can be better equipped to implement new segments.

Originality/value

This paper offers new insights and directions for segmentation literature, focusing on implementation and proposing how to advance the segmentation literature.

Details

Journal of Business & Industrial Marketing, vol. 38 no. 4
Type: Research Article
ISSN: 0885-8624

Keywords

Article
Publication date: 1 June 1992

Thomas S. Robertson and Howard Barich

Recently, working on a project for a leading U.S. industrial firm, the authors identified a highly effective market segmentation approach. The key is segmenting customers by the…

Abstract

Recently, working on a project for a leading U.S. industrial firm, the authors identified a highly effective market segmentation approach. The key is segmenting customers by the phase of the purchase decision process.

Details

Planning Review, vol. 20 no. 6
Type: Research Article
ISSN: 0094-064X

Article
Publication date: 6 May 2020

Rajeshwari S. Patil and Nagashettappa Biradar

Breast cancer is one of the most common malignant tumors in women, which badly have an effect on women's physical and psychological health and even danger to life. Nowadays…

Abstract

Purpose

Breast cancer is one of the most common malignant tumors in women, which badly have an effect on women's physical and psychological health and even danger to life. Nowadays, mammography is considered as a fundamental criterion for medical practitioners to recognize breast cancer. Though, due to the intricate formation of mammogram images, it is reasonably hard for practitioners to spot breast cancer features.

Design/methodology/approach

Breast cancer is one of the most common malignant tumors in women, which badly have an effect on women's physical and psychological health and even danger to life. Nowadays, mammography is considered as a fundamental criterion for medical practitioners to recognize breast cancer. Though, due to the intricate formation of mammogram images, it is reasonably hard for practitioners to spot breast cancer features.

Findings

The performance analysis was done for both segmentation and classification. From the analysis, the accuracy of the proposed IAP-CSA-based fuzzy was 41.9% improved than the fuzzy classifier, 2.80% improved than PSO, WOA, and CSA, and 2.32% improved than GWO-based fuzzy classifiers. Additionally, the accuracy of the developed IAP-CSA-fuzzy was 9.54% better than NN, 35.8% better than SVM, and 41.9% better than the existing fuzzy classifier. Hence, it is concluded that the implemented breast cancer detection model was efficient in determining the normal, benign and malignant images.

Originality/value

This paper adopts the latest Improved Awareness Probability-based Crow Search Algorithm (IAP-CSA)-based Region growing and fuzzy classifier for enhancing the breast cancer detection of mammogram images, and this is the first work that utilizes this method.

Details

International Journal of Intelligent Computing and Cybernetics, vol. 13 no. 2
Type: Research Article
ISSN: 1756-378X

Keywords

Article
Publication date: 3 July 2020

Ambaji S. Jadhav, Pushpa B. Patil and Sunil Biradar

Diabetic retinopathy (DR) is a central root of blindness all over the world. Though DR is tough to diagnose in starting stages, and the detection procedure might be time-consuming…

Abstract

Purpose

Diabetic retinopathy (DR) is a central root of blindness all over the world. Though DR is tough to diagnose in starting stages, and the detection procedure might be time-consuming even for qualified experts. Nowadays, intelligent disease detection techniques are extremely acceptable for progress analysis and recognition of various diseases. Therefore, a computer-aided diagnosis scheme based on intelligent learning approaches is intended to propose for diagnosing DR effectively using a benchmark dataset.

Design/methodology/approach

The proposed DR diagnostic procedure involves four main steps: (1) image pre-processing, (2) blood vessel segmentation, (3) feature extraction, and (4) classification. Initially, the retinal fundus image is taken for pre-processing with the help of Contrast Limited Adaptive Histogram Equalization (CLAHE) and average filter. In the next step, the blood vessel segmentation is carried out using a segmentation process with optimized gray-level thresholding. Once the blood vessels are extracted, feature extraction is done, using Local Binary Pattern (LBP), Texture Energy Measurement (TEM based on Laws of Texture Energy), and two entropy computations – Shanon's entropy, and Kapur's entropy. These collected features are subjected to a classifier called Neural Network (NN) with an optimized training algorithm. Both the gray-level thresholding and NN is enhanced by the Modified Levy Updated-Dragonfly Algorithm (MLU-DA), which operates to maximize the segmentation accuracy and to reduce the error difference between the predicted and actual outcomes of the NN. Finally, this classification error can correctly prove the efficiency of the proposed DR detection model.

Findings

The overall accuracy of the proposed MLU-DA was 16.6% superior to conventional classifiers, and the precision of the developed MLU-DA was 22% better than LM-NN, 16.6% better than PSO-NN, GWO-NN, and DA-NN. Finally, it is concluded that the implemented MLU-DA outperformed state-of-the-art algorithms in detecting DR.

Originality/value

This paper adopts the latest optimization algorithm called MLU-DA-Neural Network with optimal gray-level thresholding for detecting diabetic retinopathy disease. This is the first work utilizes MLU-DA-based Neural Network for computer-aided Diabetic Retinopathy diagnosis.

Details

International Journal of Intelligent Computing and Cybernetics, vol. 13 no. 3
Type: Research Article
ISSN: 1756-378X

Keywords

Article
Publication date: 25 February 2014

JoonWoo Jo, MoonWon Suh, TaeHwan Oh, HeeSam Kim, HanJo Bae, SoonMo Choi and SungSoo Han

Automatic segmentation of unorganized 3D human body scan data was developed without heuristic specified values. It was reliable in finding the upper body's primary landmarks. The…

Abstract

Purpose

Automatic segmentation of unorganized 3D human body scan data was developed without heuristic specified values. It was reliable in finding the upper body's primary landmarks. The paper aims to discuss these issues.

Design/methodology/approach

Quasi boundary point sequence (QBPS) was defined to find the boundary of the human body. Body scan data were categorized by clustering the features extracted from the predefined QBPS. A non-uniform rational B-spline (NURBS) approximation was used to detect the landmarks of the segmented upper torso.

Findings

The segmentation method based on feature extraction was reliable regardless of the scan data's fidelity. It was verified that the landmark detection method introduced in this work is more robust than a previous method that utilizes the position of point data.

Originality/value

There are several studies of human body segmentation and body landmark detection. This work, however, aims to automate fully segmentation and develop more reliable searching methods. Unlike previous work that uses only 2D human body information, this work uses 3D body information. Furthermore, previous landmark searching methods were superseded by more robust methods applying NURBS approximations.

Details

International Journal of Clothing Science and Technology, vol. 26 no. 1
Type: Research Article
ISSN: 0955-6222

Keywords

Open Access
Article
Publication date: 30 May 2023

Tommaso Stomaci, Francesco Buonamici, Giacomo Gelati, Francesco Meucci and Monica Carfagni

Left atrial appendage occlusion (LAAO) is a structural interventional cardiology procedure that offers several possibilities for the application of additive manufacturing…

Abstract

Purpose

Left atrial appendage occlusion (LAAO) is a structural interventional cardiology procedure that offers several possibilities for the application of additive manufacturing technologies. The literature shows a growing interest in the use of 3D-printed models for LAAO procedure planning and occlusion device choice. This study aims to describe a full workflow to create a 3D-printed LAA model for LAAO procedure planning.

Design/methodology/approach

The workflow starts with the patient’s computed tomography diagnostic image selection. Segmentation in a commercial software provides initial geometrical models in standard tessellation language (STL) format that are then preprocessed for print in dedicated software. Models are printed using a commercial stereolithography machine and postprocessing is performed.

Findings

Models produced with the described workflow have been used at the Careggi Hospital of Florence as LAAO auxiliary planning tool in 10 cases of interest, demonstrating a good correlation with state-of-the-art software for device selection and improving the surgeon’s understanding of patient anatomy and device positioning.

Originality/value

3D-printed models for the LAAO planning are already described in the literature. The novelty of the article lies in the detailed description of a robust workflow for the creation of these models. The robustness of the method is demonstrated by the coherent results obtained for the 10 different cases studied.

Article
Publication date: 1 April 2005

G. Muscato, M. Prestifilippo, Nunzio Abbate and Ivan Rizzuto

To construct a commercial agricultural manipulation for fruit picking and handling without human intervention.

2055

Abstract

Purpose

To construct a commercial agricultural manipulation for fruit picking and handling without human intervention.

Design/methodology/approach

Describes a research activity involving a totally autonomous robot for fruit picking and handling crates.

Findings

Picking time for the robotic fruit picker at 8.7 s per orange is longer than the evaluated cited time of 6 s per orange.

Research limitations/implications

The final system, recently tested, has not yet achieved a level of productivity capable of replacing human pickers. Further mechanical modifications and more robust and adaptive algorithms are needed to achieve a stronger robot system.

Practical implications

Experimental results and new simulations look very promising.

Originality/value

Will help to limit costs and guarantee a high degree of reliability.

Details

Industrial Robot: An International Journal, vol. 32 no. 2
Type: Research Article
ISSN: 0143-991X

Keywords

Article
Publication date: 8 June 2010

A. Ravishankar Rao and Guillermo A. Cecchi

The purpose of this paper is to extend an analysis presented in earlier work which investigated the dynamical behavior of a network of oscillatory units described by the amplitude…

Abstract

Purpose

The purpose of this paper is to extend an analysis presented in earlier work which investigated the dynamical behavior of a network of oscillatory units described by the amplitude of and phase of oscillations, and to present an objective function that can be successfully applied to multi‐layer networks.

Design/methodology/approach

In this paper, an objective function is presented that can be successfully applied to multi‐layer networks. The behavior of the objective function is explained through its ability to achieve a sparse representation of the inputs in complex‐valued space.

Findings

It is found that if the activity of each network unit is represented by a phasor in the complex plane, then sparsity is achieved when there is maximal phase separation in the complex plane. Increasing the spread of feedback connections is shown to improve segmentation performance significantly but does not affect separation performance. This enables a quantitative approach to characterizing and understanding cortical function.

Originality/value

The formulation of the multi‐layer objective function and the interpretation of its behavior through sparsity in complex space are novel contributions of this paper.

Details

International Journal of Intelligent Computing and Cybernetics, vol. 3 no. 2
Type: Research Article
ISSN: 1756-378X

Keywords

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