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Book part
Publication date: 28 June 2017

The Gift of New Eyes: Personal Reflections after 30 Years of Appreciative Inquiry in Organizational LifeAppreciative Inquiry in Organizational Life ☆

David Cooperrider, David Cooperrider and Suresh Srivastva

It’s been thirty years since the original articulation of “Appreciative Inquiry in Organizational Life” was written in collaboration with my remarkable mentor Suresh…

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It’s been thirty years since the original articulation of “Appreciative Inquiry in Organizational Life” was written in collaboration with my remarkable mentor Suresh Srivastva (Cooperrider & Srivastva, 1987). That article – first published in Research in Organization Development and Change – generated more experimentation in the field, more academic excitement, and more innovation than anything we had ever written. As the passage of time has enabled me to look more closely at what was written, I feel both a deep satisfaction with the seed vision and scholarly logic offered for Appreciative Inquiry, as well as well as the enormous impact and continuing reverberation. Following the tradition of authors such as Carl Rogers who have re-issued their favorite works but have also added brief reflections on key points of emphasis, clarification, or editorial commentary I am presenting the article by David Cooperrider (myself) and the late Suresh Srivastva in its entirety, but also with new horizon insights. In particular I write with excitement and anticipation of a new OD – what my colleagues and I are calling the next “IPOD” that is, innovation-inspired positive OD that brings AI’s gift of new eyes together in common cause with several other movements in the human sciences: the strengths revolution in management; the positive pscyhology and positive organizational scholarship movements; the design thinking explosion; and the biomimicry field which is all about an appreciative eye toward billions of years of nature’s wisdom and innovation inspired by life.

This article presents a conceptual refigurationy of action-research based on a “sociorationalist” view of science. The position that is developed can be summarized as follows: For action-research to reach its potential as a vehicle for social innovation it needs to begin advancing theoretical knowledge of consequence; that good theory may be one of the best means human beings have for affecting change in a postindustrial world; that the discipline’s steadfast commitment to a problem solving view of the world acts as a primary constraint on its imagination and contribution to knowledge; that appreciative inquiry represents a viable complement to conventional forms of action-research; and finally, that through our assumptions and choice of method we largely create the world we later discover.

Details

Research in Organizational Change and Development
Type: Book
DOI: https://doi.org/10.1108/S0897-301620170000025003
ISBN: 978-1-78714-436-1

Keywords

  • Action research
  • appreciative inquiry
  • organization development
  • social construction
  • design thinking
  • positive psychology

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Book part
Publication date: 5 December 2013

A Contemporary Commentary on Appreciative Inquiry in Organizational LifeAppreciative Inquiry in Organizational Life ☆

Cooperrider, D. and Srivastva, S. (1987). Appreciative inquiry in organizational life. In R. Woodman and W. Pasmore (Eds.), Research in organizational change and development, Vol. 1, pp. 129–169.

David L. Cooperrider, David L. Cooperrider and Suresh Srivastva

It’s been nearly 30 years since the original articulation of Appreciative Inquiry in Organizational Life was written in collaboration with my remarkable mentor Suresh…

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Abstract

It’s been nearly 30 years since the original articulation of Appreciative Inquiry in Organizational Life was written in collaboration with my remarkable mentor Suresh Srivastva (Cooperrider & Srivastva, 1987). That article generated more experimentation in the field, more academic excitement, and more innovation than anything we had ever written. As the passage of time has enabled me to look more closely at what was written, I feel both a deep satisfaction with the seed vision and scholarly logic offered for Appreciative Inquiry (AI), as well as well as the enormous impact and reverberation. Following the tradition of authors such as Carl Rogers who have re-issued their favorite works but have also added brief reflections on key points of emphasis, clarification, or editorial commentary we have decided to issue a reprint the early article by David L. Cooperrider and the late Suresh Srivastva in its entirety, but also with contemporary comments embedded. To be sure the comments offered are brief and serve principally to add points of emphasis to ideas we may have too hurriedly introduced. My comments – placed in indented format along the way – are focused on the content and themes of furthermost relevance to this volume on organizational generativity. In many ways I’ve begun to question today whether there can even be inquiry where there is no appreciation, valuing, or amazement – what the Greeks called thaumazein – the borderline between wonderment and admiration. One learning is that AI’s generativity is not about its methods or tools, but about our cooperative capacity to reunite seeming opposites such as theory as practice, the secular as sacred, and generativity as something beyond positivity or negativity. Appreciation is about valuing the life-giving in ways that serve to inspire our co-constructed future. Inquiry is the experience of mystery, moving beyond the edge of the known to the unknown, which then changes our lives. Taken together, where appreciation and inquiry are wonderfully entangled, we experience knowledge alive and an ever-expansive inauguration of our world to new possibilities.

This article presents a conceptual refiguration of action-research based on a “sociorationalist” view of science. The position that is developed can be summarized as follows: For action-research to reach its potential as a vehicle for social innovation it needs to begin advancing theoretical knowledge of consequence; that good theory may be one of the best means human beings have for affecting change in a postindustrial world; that the discipline's steadfast commitment to a problem solving view of the world acts as a primary constraint on its imagination and contribution to knowledge; that appreciative inquiry represents a viable complement to conventional forms of action-research; and finally, that through our assumptions and choice of method we largely create the world we later discover.

Details

Organizational Generativity: The Appreciative Inquiry Summit and a Scholarship of Transformation
Type: Book
DOI: https://doi.org/10.1108/S1475-9152(2013)0000004001
ISBN: 978-1-78190-330-8

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Book part
Publication date: 24 November 2014

Bill Clinton and the End of Leadership

Ralph Bathurst and Anne Messervy

Bill Clinton is exemplary of a new conception of leadership appropriate for the 21st century. In spite of his sexual proclivities (for which he received harsh criticism…

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Bill Clinton is exemplary of a new conception of leadership appropriate for the 21st century. In spite of his sexual proclivities (for which he received harsh criticism and impeachment proceedings) Clinton’s physicality signals an end of a Gnostic view of leadership that separates the knowing head from the rest of the body. We propose that 20th century manifestations of leadership are no longer appropriate for this age, and we illustrate this idea with the ‘reality’ television series Undercover Boss. Further, by exploring artist Peter Robinson’s installation The End of the Twentieth Century we claim that Clinton’s call for inclusivity, a ‘both–and’ approach that characterizes his late- and post-Presidential rhetoric, opens possibilities for alternative constructs that place the body at the heart of leadership. Our exploration of Clinton’s physicality is through his speech to the APEC business leaders in 1999, his commentary on the movie documentary The Hunting of the President and his speech to the 2004 Democratic National Convention. In each of these he reaches out to his audiences through physical and verbal gestures. He pleads for tolerance and understanding so that people may find commonalities among their flaws and differences. Through enacting the physical ‘doing’ of leadership in these instances, Bill Clinton offers an exemplar of re-locating leadership within its physical context.

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The Physicality of Leadership: Gesture, Entanglement, Taboo, Possibilities
Type: Book
DOI: https://doi.org/10.1108/S1479-357120140000006008
ISBN: 978-1-78441-289-0

Keywords

  • Clinton
  • connection
  • forgiveness
  • Gnosticism
  • Peter Robinson
  • relational leadership

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Article
Publication date: 1 September 2008

A new screen scanning system based on clustering screen objects

Pradipta Biswas and Peter Robinson

Many physically challenged users cannot interact with a computer through a conventional keyboard and mouse. They may interact with a computer through one or two switches…

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Many physically challenged users cannot interact with a computer through a conventional keyboard and mouse. They may interact with a computer through one or two switches with the help of a scanning mechanism. In this paper we present a new scanning technique based on clustering screen objects and then compare it with two other scanning systems by using a simulator. The analysis shows that the best scanning system is a type of block scanning that divides the screen in four equal sized partitions for four iterations and then switches to eight‐directional scanning. However, with a more accurate target acquisition process, the cluster scanning technique is found to outperform other scanning systems.

Details

Journal of Assistive Technologies, vol. 2 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/17549450200800023
ISSN: 1754-9450

Keywords

  • Human computer interaction
  • Assistive technology
  • Single switch scanning
  • Simulation

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Article
Publication date: 24 August 2010

Operations Management in the Travel Industry

Marianna Sigala

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International Journal of Contemporary Hospitality Management, vol. 22 no. 6
Type: Research Article
DOI: https://doi.org/10.1108/09596111011063151
ISSN: 0959-6119

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Article
Publication date: 1 February 1999

ALEPH 500 at King's College London

Peter Sudell and Margaret Robinson

The article starts by describing the procurement process for a Library Management System at Kings College, London. The library chose Aleph 500 (version 11.4), the system…

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The article starts by describing the procurement process for a Library Management System at Kings College, London. The library chose Aleph 500 (version 11.4), the system and the implementation process at KCL are described.

Details

VINE, vol. 29 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/eb040718
ISSN: 0305-5728

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Article
Publication date: 1 July 2003

The marketing management process and heuristic devices: an action research investigation

Claudio Vignali and Mike Zundel

There has been extensive debate about the purpose and scope of appropriate management research. Many authors agree that management research does not operate a single…

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There has been extensive debate about the purpose and scope of appropriate management research. Many authors agree that management research does not operate a single agreed scientific paradigm and can be seen as a soft, applied area of study, showing features of both “engineering” and “craft” orientations. Nevertheless, the need for management theory to be made more relevant to the work of practice by explaining that it will be necessary to identify new ways of formulating and employing scientific knowledge to practical ends is the basis of this work. This article develops the methodology used in operationalising heuristic devices. Practitioners extend their use of the marketing mix in developing their strategic process. In this process they always face problems and the answers always cause concern. This article develops a model, which defines the use of the heuristic devices and allows action and review. The qualitative approach in action research was analysed in a series of case studies, which formed the basis of the research materials used.

Details

Marketing Intelligence & Planning, vol. 21 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/02634500310480095
ISSN: 0263-4503

Keywords

  • Action research
  • Heuristics
  • Phenomenology
  • Matrix structure
  • Marketing
  • Marketing management

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Article
Publication date: 1 December 2002

A Report on the FIL Conference, University of Exeter, 1-3 July

Peter Robinson and Betty Lowery

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Interlending & Document Supply, vol. 30 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/ilds.2002.12230dac.001
ISSN: 0264-1615

Keywords

  • Interlending
  • UK
  • Document supply

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Article
Publication date: 1 February 1988

A comparison of knowledge‐based and statistically‐based techniques for reference retrieval

Stephen Wade, Peter Willett, Bruce Robinson, Brian Vickery and Alina Vickery

This paper reports on a comparative evaluation of two computerised reference retrieval systems, INSTRUCT and PLEXUS. Instruct is a statistically‐based system based on best…

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This paper reports on a comparative evaluation of two computerised reference retrieval systems, INSTRUCT and PLEXUS. Instruct is a statistically‐based system based on best match searching and automatic index term weighting while Plexus uses expert systems techniques to improve access to a conventional Boolean search system. After an introduction to the retrieval techniques used by the two systems, their retrieval effectiveness is compared using a set of nineteen queries and 512 documents on the subject of gardening. The best results were obtained by using the terms suggested by the Plexus system as the basis for an Instruct search.

Details

Online Review, vol. 12 no. 2
Type: Research Article
DOI: https://doi.org/10.1108/eb024270
ISSN: 0309-314X

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Article
Publication date: 1 March 1984

HIERARCHIC AGGLOMERATIVE CLUSTERING METHODS FOR AUTOMATIC DOCUMENT CLASSIFICATION

ALAN GRIFFITHS, LESLEY A. ROBINSON and PETER WILLETT

This paper considers the classifications produced by application of the single linkage, complete linkage, group average and Ward clustering methods to the Keen and…

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This paper considers the classifications produced by application of the single linkage, complete linkage, group average and Ward clustering methods to the Keen and Cranfield document test collections. Experiments were carried out to study the structure of the hierarchies produced by the different methods, the extent to which the methods distort the input similarity matrices during the generation of a classification, and the retrieval effectiveness obtainable in cluster based retrieval. The results would suggest that the single linkage method, which has been used extensively in previous work on document clustering, is not the most effective procedure of those tested, although it should be emphasized that the experiments have used only small document test collections.

Details

Journal of Documentation, vol. 40 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/eb026764
ISSN: 0022-0418

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