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Energy emissions from the new houses being built over recent years have increased rather than declined since the implementation of the current government rating system. This is despite evidence of Australians' growing concern about climate change. This paper seeks to compare the demographics, attitudes and knowledge of people considering building a new home with the factors that would motivate them to adopt a more sustainable home.

The empirical data from a survey of 32 people considering building a home were statistically analysed.

The results of the research indicate that financial incentives are the key motivator. Furthermore, the research identifies a relationship between age and preferred motivators.

The findings of the research project allow a better understanding of the target group, which can be used to initiate more targeted motivators to encourage them to adopt a more sustainable house design. This can inform more directed marketing of sustainable investment incentives.

The research project establishes an understanding of the target group and the important motivators that would encourage these people, who are considering building a new house, to drive sustainability in residential design. The findings allow a better understanding of the target group, which can be used to initiate more targeted motivators to encourage them to adopt a more sustainable house design.

SCENE: A bright September morning in the Terrace Room of the Plaza Hotel in New York. There's a giant screen center stage and scattered TV monitors emitting a cold blue light. A short burly man steps up to the podium before about a hundred members of the Wall Street community and the press. The man is Hicks Waldron, CEO of Avon Products, and he's staged this two‐hour presentation to unveil a freshly minted corporate plan for the Avon Division, which accounts for about three‐quarters of the entire Avon company's sales.

This paper reviews the normative literature of performance measurement within the context of Public-Private Partnerships (PPPs). The purpose of this paper is to examine the effectiveness of current ex post evaluations of PPPs and identify a feasible direction to comprehensively and effectively measure the performance of PPP infrastructure projects.

An in-depth literature review is conducted in this paper. The focus of the review is associated with the general performance measurement and performance measurements of PPPs.

This paper identifies that conventional ex post evaluation is not robust enough to measure the performance of PPP projects. Based on the characteristics of PPPs, the life-cycle (process-based) evaluation under performance measurement system is a promising approach to comprehensive and effective PPP performance measurement.

The outcomes of this paper can be used as a theoretical base for the development of PPP performance measurement framework.

Performance measurement is essential to business success, whether it is at the organisation or project level. Limitations on public funds have encouraged more and more governments across the world to use PPPs to procure economic and social infrastructure projects. Similar to traditional procurement, ex post evaluation is being widely used in PPP projects. However, PPPs are more complicated than other traditional procurement approaches. Exploration of literature suggests that limited research has been undertaken to examine if conventional ex post evaluation is sufficient to measure the performance of PPPs. This paper will bridge this significant knowledge gap.

Adversarial contracting methods are used for most public infrastructure procurement and timely delivery on budget remains a problem. In the past 20 years, OECD countries have adopted a number of alternative procurement methods that are based on collaborative principles including public private partnerships, long-term outsourcing arrangements and relationship/alliance contracts. We review the theoretical principles that operate for both adversarial and collaborative contracting methods. We identify the characteristics of non-adversarial contracting methods such as the output specification, qualitative selection criteria, the alignment of incentives, discrete allocation of residual control rights, life cycle costing, and risk-weighted value for money measurement that are delivering better procurement outcomes for government.

This paper examines the varying experiences of quality amongst key stakeholders (those who have an interest in, an impact on or are users of) in faculty student administration in an Australian university and proposes a framework for understanding quality in this context. Data were obtained using a qualitative phenomenographic research approach and collected through 42 face‐to‐face interviews with key stakeholders (students, parents, administrative staff, academic staff, executive officers, domestic partners, offshore partners and a careers adviser). Data were categorised into eight conceptions which represent stakeholders' understanding of quality. The relationships between the conceptions are discussed and represented diagrammatically to form a new understanding of quality in faculty student administration.

The purpose of this paper is to examine current trends in energy efficiency ratings and consider their likely impact on the Australian housing market.

The research is yet to be conducted; however a mixed method is proposed which is grounded on the theoretical model of consumer behaviour within housing markets. This model has been tested and demonstrated to be useful in predicting buyer behaviour.

Established theories of buyer perception indicate the introduction of energy efficiency rating systems will have an effect on the level of house prices.

This research is focussed on housing in Australia but also has implications for other global housing markets which are addressing sustainability.

Outputs of this research have implications for policy makers, real estate agents and valuers.

Increasing energy costs is likely to restructure the way housing markets operate with regard to sustainability and energy efficiency rating systems and also how they are understood.

This research will be in the Australian context utilising international modeling. As mandatory energy efficiency ratings have not been introduced, this research will be original.

I. INTRODUCTION This study attempts to extend and expand previous research conducted by the Department of Marketing at Strathclyde on the adoption and diffusion of industrial products.

Aarhus Kommunes Biblioteker (Teknisk Bibliotek), Ingerslevs Plads 7, Aarhus, Denmark. Representative: V. NEDERGAARD PEDERSEN (Librarian).

Describes how Royal Mail recognized the need to embark on a total quality programme to improve the service given and to upgrade customer perception of Royal Mail. Shows how Royal Mail set about developing a “Customer First” strategy, initiating training and instigating a continuous improvement ethic. The programme involved all levels of staff from the managing director through to front‐line employees and established a quality support network in the process. A total of 120,000 people took part at various Royal Mail sites throughout the UK. Gives details of workshop content, the training programme itself and describes how pilot activity was measured and improvements carried out. Concludes that the strategy has been implemented successfully with positive results for the period 1988 to date.