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The purpose of this paper is to explore a particular philosophical underpinning for Information Systems (IS) research – critical systemic thinking (CST). Drawing upon previous work, the authors highlight the principal features of CST within the tradition of critical research and attempt to relate it to trends in the Italian school of IS research in recent years, as exemplified by the work of Claudio Ciborra but also evident in work by, e.g. Resca, Jacucci and D'Atri.

This is a conceptual paper which explores CST, characterised by a focus on individual uniqueness, and socially‐constructed, individual worldviews as generators of human knowing.

The paper draws on work by Heinz Klein in which he elaborated three constitutive stages in critical research: interpretive, genealogical and constructive. The authors introduce a fourth, reflective stage and discuss five categories of critical research, reflecting different perspectives on emancipation, culminating in emergent expressionism, associated with Ciborra and the Italian school more generally.

This paper discusses approaches to CST and how they might have practical implications in IS development. The distinction between approaches founded in logical empiricism and those founded in hermeneutic dialectics are considered and the development of critical and systems strands are discussed.

The paper addresses CST as an approach to development of information systems. Such approaches enable users to explore their individually unique understandings and create a constructive dialogue with one another, which emancipates and empowers users to own and control their own development processes and hence build more productive and usable systems.

A focus on research which is oriented towards emancipation in the tradition of critical social theory.

The paper draws on extensive theoretical research carried out by the authors over a period of more than ten years in CST and synthesises the practical implications.

This paper aims to present empirical results exemplifying challenges related to information security faced by small and medium enterprises (SMEs). It uses guidelines based on work system theory (WST) to frame the results, thereby illustrating why the mere existence of corporate security policies or general security training often is insufficient for establishing and maintaining information security.

This research was designed to produce a better appreciation and understanding of potential issues or gaps in security practices in SMEs. The research team interviewed 187 employees of 39 SMEs in the UK. All of those employees had access to sensitive information. Gathering information through interviews (instead of formal security documentation) made it possible to assess security practices from employees’ point of view.

Corporate policies that highlight information security are often disconnected from actual work practices and routines and often do not receive high priority in everyday work practices. A vast majority of the interviewed employees are not involved in risk assessment or in the development of security practices. Security practices remain an illusory activity in their real-world contexts.

This paper focuses only on closed-ended questions related to the following topics: awareness of existing security policy; information security practices and management and information security involvement.

The empirical findings show that corporate information security policies in SMEs often are insufficient for maintaining security unless those policies are integrated with visible and recognized work practices in work systems that use or produce sensitive information. The interpretation based on WST provides guidelines for enhancing information system security.

Beyond merely reporting empirical results, this research uses WST to interpret the results in a way that has direct implications for practitioners and for researchers.

During discussions at the ASC 2013 Conference, the authors were stimulated to consider acting, learning and understanding in the context of organizational change, and in particular the relationship between organizational actors and external analysts. The purpose of this paper is to review from a cybernetic perspective how a socio-technical toolbox can help to facilitate organizational change, and to examine issues involved in use of such a toolbox by organizational actors supported by expert analysts.

The paper is conceptual and adopts a critical stance, i.e. to provide support for emancipation of individuals through ownership and control of their own analyses.

Drawing on work by e.g. Bateson, the authors consider organizations as dynamic and complex human activity systems, and how actors can be helped to develop a productive learning “spiral” of acting and reflecting by means of a proposed socio-technical toolbox. Acting and reflecting upon action can be seen to form a “double helix” of learning, leading to richer understandings of contextual dependencies. Engaged actors need support to surface their contextually dependent understandings, individual and collectively and engage in a “dance of change”.

Change is endemic in organizational life. When engaging with change activity that attempts to address complexity (as opposed to complicatedness), contextual experts need to be the key decision takers. This means a redistribution not only of responsibility and action but also decision-taking power.

The paper suggests augmentation of traditional socio-technical methods to address dynamic complexity.

The paper aims to understand how the spread of coronavirus disease 2019 (COVID-19) influenced public employees' perception of smart working and how this approach was used during the pandemic. The authors asked about smart working's positive and negative aspects and how these changed during the pandemic.

The authors explored the strengths and weaknesses of smart working before and after COVID-19. The authors interviewed 27 Italian public employees who had experienced smart working before the pandemic. The questions and discussion aimed to broadly explore the strengths and weaknesses of smart working and smart working's impact on working performance, work relationships and work–life balance (WLB).

Smart working had a widespread and positive impact on organizational flexibility. Smart working improved the response and resilience of Italian public organizations to the pandemic. However, some critical factors emerged, such as the right to disconnect and the impact on WLB.

The authors suggest that the pandemic exposed the need for public administrations to consolidate work flexibility practices, such as smart working, by paying more attention to the impact of these practices on the whole organization and human resources management (HRM) policies and practices.

This study makes an important contribution to the literature on the public sector by discussing the positive and negative aspects of smart working. The study also provides managerial and policy implications of the use of smart working in public administrations.

This paper aims to verify whether the legitimate pressure of external forces on heavily polluting firms’ corporate social responsibility (CSR)-related behaviors affect firms’ assurance strategy in the Chinese context. The authors argue that, under external pressure, as a source of legitimacy, the assurance over CSR reports allows the business behaviors of heavy polluters to be recognized by society.

This paper sampled listed heavy polluters in China from 2011 to 2018 and used the multiperiod logit model to examine the effects of external corporate governance on firms’ assurance decisions. Principal component analysis methods were used to construct a comprehensive framework of external corporate governance. The indicators were obtained from the China Stock Market and Accounting Research databases, the NERI Report and the China Urban Statistical Yearbook.

This paper confirms that external corporate governance positively affects firms’ assurance decisions, and good financial conditions, well-governed internal controls and sufficient government subsidies positively moderate this effect.

The findings provide feasible ways to encourage firms’ high-quality corporate environmental information disclosure, thus providing valuable guidance for policymakers and other stakeholders to effectively supervise firms’ CSR behaviors.

The findings are of great importance in encouraging high-quality corporate environmental information disclosures, improving the support of capital markets among developing countries and drawing social attention to the environmental protection and social responsibility of heavy polluters.

The research extends the current research in the field of social environmental accounting by using legitimacy theory to explain firms’ assurance motivations. Additionally, this paper focuses on the practices of assurance services in the emerging economy and provides suggestions for developing assurance over CSR reports.

The purpose of this paper is to develop an approach for investigating the impact of surveillance technologies used to facilitate security and its effect upon privacy.

The authors develop a methodology by drawing on an isomorphy of concepts from the discipline of Macroeconomics. This proposal is achieved by considering security and privacy as economic goods, where surveillance is seen as security technologies serving identity (ID) management and privacy is considered as being supported by ID assurance solutions.

Reflecting upon Ashby's Law of Requisite Variety, the authors conclude that surveillance policies will not meet espoused ends and investigate an alternative strategy for policy making.

The result of this exercise suggests that the proposed methodology could be a valuable tool for decision making at a strategic and aggregate level.

The paper extends the current literature on economics of privacy by incorporating methods from macroeconomics.

The aim of this study is to apply the concept of social norm dynamics to explain how corporate governance soft law is enforced.

Using data of German listed stock companies and of economic media coverage between 2001 and 2010, the authors observe the complex relationship between sanctions and behavior in the social context of corporate governance soft law.

The authors find the public discussion of normative demands related to corporate governance issues increases if firms do not comply with the German Corporate Governance Code. The authors show that groups of actors, such as DAX companies, represent the addressees of normative demands, i.e. targets of expectations about what is appropriate and what is not. The authors also find that normative demands tend to be personalized, as public discussion is greater when initiated by a specific individual or firm. Finally, the authors demonstrate that social control in terms of public sanctioning positively influences a firm’s compliance with the soft law whereby negative statements (disapproval) outweigh the effects of positive statements (approval).

We corroborate the social character of normative demands in the context of corporate governance soft law, and contribute to a better understanding of why soft law can work, despite it having no legally binding force. The results of our study suggest that sanction mechanisms in the context of social norms underpin the strength of soft law as an alternative to, or extension of, hard law.

This article examines top level management leadership and its impact on organisational excellence. An organisational life cycle model of leadership is developed which posits that top level leadership requirements differ across different stages of an organisation's life cycle. Such requirements are expanded to include not only those with subordinates but those with external stakeholders. We argue that top managers operate from leadership scripts and utilise judgemental heuristics which tend to drive their leader behaviour and make it difficult to change in order to meet the differing life cycle requirements. A number of strategies that can be used to change these scripts and judgemental heuristics as required are discussed.

Considers the factors which affect the success or failure of QCs. Analyses international QC experience through empirical literature reporting field results in various European, North American and Australasian countries. Summarizes a process aimed at identifying the main contingency factors likely to influence the QCs, since their smooth operation depends on a variety of economic, organizational and psychological contingency factors. Overall, the results suggest the predominance of external environmental and organizational factors over group or individual‐related factors. A final major trend points to the key importance of contingency factors at the pre‐introduction and introduction phases of QCs.

The purpose of this paper is to consider the challenges facing academic librarians in an increasingly networked environment.

Draws on theoretical perspectives and the literature to argue the case for academic librarians to develop their theoretical understanding of communication and pedagogy and the practical implications.

Suggests five distinct areas of opportunity in which librarians can develop their role.

The paper states that new roles are opening up for academic librarians, roles which build on their traditional skills but challenge them to acquire new ones.