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The purpose of this paper is to understand one aspect of electronic health record adoption by studying the impact of policy interventions on the adoption among hospitals, physicians and patients, using a system dynamics simulation model.

A system dynamics simulation model of the existing distribution network was built. Policy experiments were conducted to compare the performance of each.

Using data from the Greater Capital Region, Northern New York State, the findings from the simulation experiments suggest that while there is no single right intervention, a combination of measures can promote the adoption of electronic health records by different stakeholders.

The results are based on simplified operational and structural assumptions regarding the diffusion of electronic health records among stakeholder groups. Some of the variables are based on theoretical rather than quantifiable values.

The results of this study have practical implications when it comes to designing effective policies to improve the adoption rate of electronic health records. The theoretical contribution will help stakeholders to take leadership roles in policy discussion.

This paper is a theoretical study describing a unique application of simulation methods to an important area of application. Use and evaluation for model‐based approaches could provide additional insight about the potential value of simulation for social learning and effective approaches to making public policy decisions.

Examines the current literature on total quality management/continuous quality improvement (TQM/CQI) in the health‐care industry and determines the common threads that exist in the successfully implemented programmes. Based on the review of literature, proposes a comprehensive model on how to implement and maintain a TQM/CQI programme in the health‐care industry.

The inclusion of LGBTQ + persons (lesbian, gay, bisexual, transgender, queer and having other sexual orientations and gender identities) is a crucial step in improving gender diversity in the workplace; however, till date, it remains a significant challenge for human resource management professionals. The current study critically examines this issue of an inclusive workplace for LGBTQ + people through a systematic review of the existing research that has empirically studied their experiences at the workplace. It also examines the resistance and challenges organizations face in LGBTQ + diversity training and provides future research avenues.

For systematically reviewing the literature, Preferred Reporting Items for Systematic reviews and Meta-Analyses (PRISMA) model has been used. A total of 101 empirical studies have been reviewed.

The result shows that LGBTQ + people encounter multiple negative workplace experiences, including proximal (hiring discrimination and housing discrimination) and distal workplace discrimination (unsafe work climate, microaggressions and harassment). These aversive experiences lead to work stress while also mandating that people manage their sexual identity and style of dressing. This stress, in turn, impacts their work–family outcomes, job satisfaction and decision-making with regard to their careers.

The paper provides a holistic understanding of the aversive workplace experiences encountered by sexual minorities.