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Article
Publication date: 13 February 2009

Boumediene Ramdani, Peter Kawalek and Oswaldo Lorenzo

The purpose of this paper is to develop a model that can be used to predict which small to medium‐sized enterprises (SMEs) are more likely to become adopters of enterprise systems…

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Abstract

Purpose

The purpose of this paper is to develop a model that can be used to predict which small to medium‐sized enterprises (SMEs) are more likely to become adopters of enterprise systems (ERP, CRM, SCM and e‐procurement).

Design/methodology/approach

Direct interviews were used to collect data from a random sample of SMEs located in the Northwest of England. Using logistic regression, 102 responses were analysed.

Findings

The results reveal that the factors influencing SMEs' adoption of enterprise systems are different from the factors influencing SMEs' adoption of other previously studied information systems (IS) innovations. SMEs were found to be more influenced by technological and organisational factors than environmental factors. Moreover, the results indicate that firms with a greater perceived relative advantage, a greater ability to experiment with these systems before adoption, greater top management support, greater organisational readiness and a larger size are predicted to become adopters of enterprise systems.

Research limitations/implications

Although this study focused on the factors that influence SMEs' adoption of a set of enterprise systems (i.e. ERP, CRM, SCM and e‐procurement), it fails to differentiate between factors that influence each of these systems.

Practical implications

The model can be used to assist software vendors not only to develop marketing strategies that can target potential adopters, but also to develop strategies to increase the adoption of ES among SMEs.

Originality/value

The paper contributes to the continuing research in IS innovations adoption/diffusion in the small business context.

Details

Journal of Enterprise Information Management, vol. 22 no. 1/2
Type: Research Article
ISSN: 1741-0398

Keywords

Article
Publication date: 10 April 2007

Peter Kawalek

This paper seeks to describe a “bubble strategy” to public sector change, based on the principles that a change initiative must be defensible and supportive of an alternative…

1512

Abstract

Purpose

This paper seeks to describe a “bubble strategy” to public sector change, based on the principles that a change initiative must be defensible and supportive of an alternative, entrepreneurial culture.

Design/methodology/approach

The research is developed through an action research case in Salford City Council, through which theory from technology innovation, change management and other sources is explored.

Findings

The paper finds that the managers developed a dynamic process wherein their ability to defend the new change initiative was primary. This required “under‐the‐radar” tactics that allowed different elements of the change initiative to grow before they were assessed or adopted by the wider organisation.

Research limitations/implications

The paper speculates on the ways in which the characteristics of the “bubble” could be adopted elsewhere. However, as an action research case, restrictions on the generalisability of the evidence are noted.

Practical implications

The “bubble” strategy is set out in its constituent parts and is thereby available for adoption elsewhere.

Originality/value

The strategy employed in the case is not documented elsewhere. The paper utilizes technology innovation theory and related literature like “skunk works”, outside their intended private sector context.

Details

International Journal of Public Sector Management, vol. 20 no. 3
Type: Research Article
ISSN: 0951-3558

Keywords

Article
Publication date: 13 February 2007

Duncan R. Shaw, Christopher P. Holland, Peter Kawalek, Bob Snowdon and Brian Warboys

To construct, test and illustrate a sophisticated and theory‐based architecture for analyzing business process management systems (BPMS) used for business process change.

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Abstract

Purpose

To construct, test and illustrate a sophisticated and theory‐based architecture for analyzing business process management systems (BPMS) used for business process change.

Design/methodology/approach

Exploration of business process modeling‐based BPMS via a meta‐survey of academic and business literatures. Two main dimensions are used based upon semiotics and a block‐based BPMS pyramid architecture. Each block is a core technology required for the functioning of the BPMS and include: the subject being modeled; the software formalism; the IT infrastructure; the modeling language and notation; and the underlying technical infrastructure.

Findings

Theoretically explains and empirically illustrates each core technology in the proposed architecture then does the same for the architecture, its arrangement as a whole and its interrelationships. Recognizes the lack of a theoretical basis for business process modeling constructs and the dangers that this generates. Explains why automatic BPMS require formal construct transmission from subject modeled to modeling hardware and software.

Research limitations/implications

The architecture's core technologies span numerous disciplines so each set of literatures introduces the component concepts and their bases but is not exhaustive.

Originality/value

This paper proposes a considerably more sophisticated framework for BPMS analysis than is currently available; it is theoretically and not just empirically based; it uses a novel method of theoretical justification concerned with the transmission of modeled properties and characteristics between several technological media; and it illustrates the innovative analytical use of this architecture and the practical use of BPMS with three different case vignettes.

Details

Business Process Management Journal, vol. 13 no. 1
Type: Research Article
ISSN: 1463-7154

Keywords

Article
Publication date: 1 April 1997

Peter Kueng and Peter Kawalek

The way in which business process models are typically deployed emphasizes their use in a high‐level design or the capture of an existing process. At these stages evaluation of…

5087

Abstract

The way in which business process models are typically deployed emphasizes their use in a high‐level design or the capture of an existing process. At these stages evaluation of the model takes place only in informal and rudimentary ways. The real evaluation effort begins only with the output of the design process, e.g. an implementation of information technology (IT) support system. Explores the benefits and feasibility of evaluating a process model at an early stage of its creation. Anticipates two advantages. First, errors or invalid design concepts are detected earlier with consequent savings in cost. Second, non‐IT‐relevant aspects can come to light at an appropriate stage. Looks first, at the value of modelling goals. Second, presents in outline a design method for modelling business processes in which the concept of the goal is fundamental. Third, looks beyond the current scope of this method to the issue of evaluating the process designs. Concludes that business process models can be evaluated at the design stage, but the knowledge gained is only partial. Summarizes the strengths and weaknesses of the approach and describes some open questions.

Details

Business Process Management Journal, vol. 3 no. 1
Type: Research Article
ISSN: 1463-7154

Keywords

Content available
Article
Publication date: 7 November 2008

Hartini Ahmad

607

Abstract

Details

Business Process Management Journal, vol. 14 no. 6
Type: Research Article
ISSN: 1463-7154

Keywords

Content available
1948

Abstract

Details

Journal of Enterprise Information Management, vol. 22 no. 1/2
Type: Research Article
ISSN: 1741-0398

Article
Publication date: 1 June 2015

Ana C. Silva, Oswaldo Lorenzo and Gonzalo Arturo Chavez

This paper aims to identify the relationship between national culture, enterprise application (EA) implementations and firm value for a sample of the largest and most actively…

Abstract

Purpose

This paper aims to identify the relationship between national culture, enterprise application (EA) implementations and firm value for a sample of the largest and most actively traded firms in Japan, the United Kingdom and the USA. The study seeks to contribute to a better understanding of the cultural traits that play a role in successful technological innovation.

Design/methodology/approach

Using 11 years of price and accounting data, as well as corporate announcements from English- and Japanese-speaking sources, this study applies event study methodology and fixed-effects regressions to a sample of international adopters of enterprise resource planning (ERP), customer relationship management (CRM), supply chain management and firm-specific applications.

Findings

The results show a country-related contrast in the way investors perceive value in EAs. Investors with national cultures that are more collectivist perceive their firms to be well-prepared to extract value from large-scale technologies. In contrast, individualistic cultures seem to face more implementation challenges.

Research limitations/implications

Although the study provides statistically significant results, a larger sample of countries and enterprise systems adopters would further enhance a generalization of results.

Practical implications

The empirical results provide evidence of the national culture traits that seem to increase the likelihood of success in enterprise systems implementations as seen from the perspective of actual investors.

Originality/value

The empirical study of how multiple EAs (ERP, SCR, CRM and SPECIFIC) and national culture differences interact with a market-based metric of value (stock market prices), while also using an international sample of firms from three distinct regions, is novel to the existent literature.

Details

Journal of Accounting & Organizational Change, vol. 11 no. 2
Type: Research Article
ISSN: 1832-5912

Keywords

Article
Publication date: 1 December 2005

S. Balasubramanian and Mayank Gupta

The paper aims to provide business process designers a formal yet user friendly technique to evaluate the implications of a process design on process performance even before its…

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Abstract

Purpose

The paper aims to provide business process designers a formal yet user friendly technique to evaluate the implications of a process design on process performance even before its implementation.

Design/methodology/approach

Based on practical experience, the paper has built on past research to hypothesize structural metrics for business processes that help assess the influence of process design on organizational goals.

Findings

This paper suggests a list of structural metrics that can be used to approximate common performance goals (i.e. soft goals) at the stage of process design. Distinct views for process depiction are discussed to explain how each metric can be calculated and what kind of performance goals it can approximate.

Research limitations/implications

The paper has assumed an intuitive relationship between process structure and process performance which has to be validated empirically. There is scope for developing formal methods to translate changes in structural metrics to monetary value for business and also to refine the structural metrics further if required.

Practical implications

The suggested list of structural metrics and the corresponding process views can be used to compare process design alternatives to select a process design better aligned to organization goals.

Originality/value

A list of structural metrics based on practical experience can be easily applied by business process designers to create a formal yet user friendly approach for process design evaluation.

Details

Business Process Management Journal, vol. 11 no. 6
Type: Research Article
ISSN: 1463-7154

Keywords

Article
Publication date: 1 October 1985

Tough pumps for Boots. A contract to supply 14 corrosion‐resistant pumps for the new production facility at The Boots Company plant in Cramlington, Northumberland, has been won by…

Abstract

Tough pumps for Boots. A contract to supply 14 corrosion‐resistant pumps for the new production facility at The Boots Company plant in Cramlington, Northumberland, has been won by BTR Silvertown. This new order will bring the total number of BTR Ardua pumps at Cramlington to 24.

Details

Anti-Corrosion Methods and Materials, vol. 32 no. 10
Type: Research Article
ISSN: 0003-5599

Article
Publication date: 1 December 2005

Peter Kueng

The paper aims to improve business processes.

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Abstract

Purpose

The paper aims to improve business processes.

Design/methodology/approach

Describes various steps needed to improve business processes and the goals required at each step.

Findings

The steps required are: what goals should the process meet? How do we model the goals? How do we map the goals in the (IT) system? How do the goals influence the IT execution? Which goals have been achieved? Must we adjust the process, the goals, or both?

Originality/value

Explains the power of goal‐based processes.

Details

Business Process Management Journal, vol. 11 no. 6
Type: Research Article
ISSN: 1463-7154

Keywords

1 – 10 of 35