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This article presents a systematic framework with a meta-analytic approach to finding various antecedents, consequents and moderating effects of trust in financial services.

A meta-analysis of 165 articles was performed, which generated 272 observations in a cumulative sample of 86,968 respondents.

The results of this meta-analysis demonstrated seventeen antecedents of trust constructs and four consequents. Most of these relationships were meaningful and consistent. The authors also found some significant moderators related to culture (individualism, masculinity and long-term orientation) and context (innovation index and device type).

This meta-analysis reviewed the relationships found throughout the theoretical framework about the trust construct in financial service contexts, identifying new paths for future research. Some limitations, such as the non-use of qualitative studies and the selection of concepts, exist in the secondary data and should be noted.

The present study can assist financial system managers in decision-making because the findings from the meta-analysis are more consistent than those from traditional primary surveys.

This research tested the impact of antecedents, consequents and moderators of trust in the financial services sector and presented significant results using a meta-analytic review. This meta-analysis contributes to the marketing literature by offering a set of empirical generalizations, including relationship coefficients and fail-safe calculated numbers (FSN).

COVID-19 accelerated change within the UK retail market. It encouraged the growth of online shopping, providing the necessary demand for grocers to invest in their operations, and transformed the economics of their businesses. As innovative new business models emerged, some existing retailers collapsed leading to significant changes on the high street. Landlords were also affected. As some retail tenants struggled to pay their rents, other parts of the sector prospered and sought additional warehouse capacity to cope with rising demand. Not only does this illustrate how different parts of the retail sector faired during COVID-19, but it also demonstrates how the move online has resulted in the emergence of new opportunities.

Questionnaire studies of knowledge, attitude and practice (KAP) are effective research in the field of health, which have many shortcomings. The purpose of this research is to propose an automatic questionnaire-free method based on deep learning techniques to address the shortcomings of common methods. Next, the aim of this research is to use the proposed method with public comments on Twitter to get the gaps in KAP of people regarding COVID-19.

In this paper, two models are proposed to achieve the mentioned purposes, the first one for attitude and the other for people’s knowledge and practice. First, the authors collect some tweets from Twitter and label them. After that, the authors preprocess the collected textual data. Then, the text representation vector for each tweet is extracted using BERT-BiGRU or XLNet-GRU. Finally, for the knowledge and practice problem, a multi-label classifier with 16 classes representing health guidelines is proposed. Also, for the attitude problem, a multi-class classifier with three classes (positive, negative and neutral) is proposed.

Labeling quality has a direct relationship with the performance of the final model, the authors calculated the inter-rater reliability using the Krippendorf alpha coefficient, which shows the reliability of the assessment in both problems. In the problem of knowledge and practice, 87% and in the problem of people’s attitude, 95% agreement was reached. The high agreement obtained indicates the reliability of the dataset and warrants the assessment. The proposed models in both problems were evaluated with some metrics, which shows that both proposed models perform better than the common methods. Our analyses for KAP are more efficient than questionnaire methods. Our method has solved many shortcomings of questionnaires, the most important of which is increasing the speed of evaluation, increasing the studied population and receiving reliable opinions to get accurate results.

Our research is based on social network datasets. This data cannot provide the possibility to discover the public information of users definitively. Addressing this limitation can have a lot of complexity and little certainty, so in this research, the authors presented our final analysis independent of the public information of users.

Combining recurrent neural networks with methods based on the attention mechanism improves the performance of the model and solves the need for large training data. Also, using these methods is effective in the process of improving the implementation of KAP research and eliminating its shortcomings. These results can be used in other text processing tasks and cause their improvement. The results of the analysis on the attitude, practice and knowledge of people regarding the health guidelines lead to the effective planning and implementation of health decisions and interventions and required training by health institutions. The results of this research show the effective relationship between attitude, practice and knowledge. People are better at following health guidelines than being aware of COVID-19. Despite many tensions during the epidemic, most people still discuss the issue with a positive attitude.

To the best of our knowledge, so far, no text processing-based method has been proposed to perform KAP research. Also, our method benefits from the most valuable data of today’s era (i.e. social networks), which is the expression of people’s experiences, facts and free opinions. Therefore, our final analysis provides more realistic results.

Nowadays people are connected by social media like Facebook, Instagram, Twitter, YouTube and much more. Bullies take advantage of these social networks to share their comments. Cyberbullying is one typical kind of harassment by making aggressive comments, abuses to hurt the netizens. Social media is one of the areas where bullying happens extensively. Hence, it is necessary to develop an efficient and autonomous cyberbullying detection technique.

In this paper, the authors proposed a transformer network-based word embeddings approach for cyberbullying detection. RoBERTa is used to generate word embeddings and Light Gradient Boosting Machine is used as a classifier.

The proposed approach outperforms machine learning algorithms such as logistic regression, support vector machine and deep learning models such as word-level convolutional neural networks (word CNN) and character convolutional neural networks with short cuts (char CNNS) in terms of precision, recall, F1-score.

One of the limitations of traditional word embeddings methods is context-independent. In this work, only text data are utilized to identify cyberbullying. This work can be extended to predict cyberbullying activities in multimedia environment like image, audio and video.

We explore the relationship between urbanicity and police officers’ perceptions of changes in their reactive and proactive work during the COVID-19 pandemic.

Using the 2021 survey of 1,262 Croatian police offices (436 police officers from a large urban community, 471 police officers from small towns and 155 from rural communities), we examine the perceived changes in their reactive activities (e.g. responses to the calls for service, arrests for minor crimes) and proactive activities (e.g. community policing activities, directed patrols) during the peak month of the pandemic compared to before the pandemic.

The majority of police officers in the study, regardless of the size of the community where they lived, reported no changes before and during the pandemic in reactive and proactive activities. Police officers from urban communities and small towns were more likely to note an increase in domestic violence calls for service. Police officers from urban communities were also more likely than the respondents from small towns and rural communities to report an increase in the responses to the disturbances of public order. Finally, police officers from small communities were most likely to observe a change in the frequency of traffic stops during the pandemic.

This study is the first one to explore the differences in perceptions of COVID-19-related changes in reactive and proactive police activities in a centralized police system.

When a large number of project proposals are evaluated to allocate available funds, grouping them based on their similarities is beneficial. Current approaches to group proposals are primarily based on manual matching of similar topics, discipline areas and keywords declared by project applicants. When the number of proposals increases, this task becomes complex and requires excessive time. This paper aims to demonstrate how to effectively use the rich information in the titles and abstracts of Turkish project proposals to group them automatically.

This study proposes a model that effectively groups Turkish project proposals by combining word embedding, clustering and classification techniques. The proposed model uses FastText, BERT and term frequency/inverse document frequency (TF/IDF) word-embedding techniques to extract terms from the titles and abstracts of project proposals in Turkish. The extracted terms were grouped using both the clustering and classification techniques. Natural groups contained within the corpus were discovered using k-means, k-means++, k-medoids and agglomerative clustering algorithms. Additionally, this study employs classification approaches to predict the target class for each document in the corpus. To classify project proposals, various classifiers, including k-nearest neighbors (KNN), support vector machines (SVM), artificial neural networks (ANN), classification and regression trees (CART) and random forest (RF), are used. Empirical experiments were conducted to validate the effectiveness of the proposed method by using real data from the Istanbul Development Agency.

The results show that the generated word embeddings can effectively represent proposal texts as vectors, and can be used as inputs for clustering or classification algorithms. Using clustering algorithms, the document corpus is divided into five groups. In addition, the results demonstrate that the proposals can easily be categorized into predefined categories using classification algorithms. SVM-Linear achieved the highest prediction accuracy (89.2%) with the FastText word embedding method. A comparison of manual grouping with automatic classification and clustering results revealed that both classification and clustering techniques have a high success rate.

The proposed model automatically benefits from the rich information in project proposals and significantly reduces numerous time-consuming tasks that managers must perform manually. Thus, it eliminates the drawbacks of the current manual methods and yields significantly more accurate results. In the future, additional experiments should be conducted to validate the proposed method using data from other funding organizations.

This study presents the application of word embedding methods to effectively use the rich information in the titles and abstracts of Turkish project proposals. Existing research studies focus on the automatic grouping of proposals; traditional frequency-based word embedding methods are used for feature extraction methods to represent project proposals. Unlike previous research, this study employs two outperforming neural network-based textual feature extraction techniques to obtain terms representing the proposals: BERT as a contextual word embedding method and FastText as a static word embedding method. Moreover, to the best of our knowledge, there has been no research conducted on the grouping of project proposals in Turkish.

Question answering (QA) answers the questions asked by people in the form of natural language. In the QA, due to the subjectivity of users, the questions they query have different expressions, which increases the difficulty of text retrieval. Therefore, the purpose of this paper is to explore new query rewriting method for QA that integrates multiple related questions (RQs) to form an optimal question. Moreover, it is important to generate a new dataset of the original query (OQ) with multiple RQs.

This study collects a new dataset SQuAD_extend by crawling the QA community and uses word-graph to model the collected OQs. Next, Beam search finds the best path to get the best question. To deeply represent the features of the question, pretrained model BERT is used to model sentences.

The experimental results show three outstanding findings. (1) The quality of the answers is better after adding the RQs of the OQs. (2) The word-graph that is used to model the problem and choose the optimal path is conducive to finding the best question. (3) Finally, BERT can deeply characterize the semantics of the exact problem.

The proposed method can use word-graph to construct multiple questions and select the optimal path for rewriting the question, and the quality of answers is better than the baseline. In practice, the research results can help guide users to clarify their query intentions and finally achieve the best answer.