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Article

Yuezhi Zhao

Analyses the evolution of China’s telephone and cable systems, in terms of the public interest, discussing current bureaucratic conflicts and policy debates over…

Abstract

Analyses the evolution of China’s telephone and cable systems, in terms of the public interest, discussing current bureaucratic conflicts and policy debates over convergence, and construction of an independent broadband cable network. Looks in depth at China’s problems and the different problems for its citizens with regard to poverty levels and access to the Web.

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info, vol. 2 no. 1
Type: Research Article
ISSN: 1463-6697

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Peter Lovelock and John Ure

Provides a snapshot of how the themes of convergence, competition and forthcoming communication services, as raised in the European Commissions’ review, are playing out…

Abstract

Provides a snapshot of how the themes of convergence, competition and forthcoming communication services, as raised in the European Commissions’ review, are playing out across Asia. Argues domination by North American and European service companies remains a strong concern of many Asian governments.

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info, vol. 2 no. 3
Type: Research Article
ISSN: 1463-6697

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Environmental Philosophy: The Art of Life in a World of Limits
Type: Book
ISBN: 978-1-78350-137-3

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Article

Ronald J. Burke

This research examined relationships between levels of job‐related managerial feedback, developmental climate, cultural values, job satisfaction and quality of service and…

Abstract

This research examined relationships between levels of job‐related managerial feedback, developmental climate, cultural values, job satisfaction and quality of service and products provided to clients. Data were collected from 999 managers and professional field staff employed by a large professional services firm using anonymous questionnaires. LISREL analysis indicated considerable support for a proposed research model. Levels of both partner and manager feedback had direct effects on perceived quality of services and products provided by the firm through both developmental climate and cultural values. Presence of a developmental climate had direct effects on cultural values, job satisfaction and quality of products and services.

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Managing Service Quality: An International Journal, vol. 9 no. 1
Type: Research Article
ISSN: 0960-4529

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Article

Ronald J. Burke

This study examined relationships between quality of supervision, supports and barriers to quality service, job satisfaction and quality of services and products provided…

Abstract

This study examined relationships between quality of supervision, supports and barriers to quality service, job satisfaction and quality of services and products provided by a large professional services organization. Data were collected from 999 managers and professional field staff using anonymous questionnaires. LISREL analysis showed considerable support for the research model. Quality of supervision had direct effects on barriers to service (negative) and supports for service, job satisfaction and quality of products and services (all positive). In addition, quality of supervision had indirect effects on job satisfaction and quality of products and services through both barriers and supports for service.

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Measuring Business Excellence, vol. 5 no. 4
Type: Research Article
ISSN: 1368-3047

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Article

Colin Blackman, Paul Nihoul and Robert Queck

Reviews the articles up‐coming in this special issue of Info. Looks at the opening up of the European telecommunication markets and stresses this would not be limited to…

Abstract

Reviews the articles up‐coming in this special issue of Info. Looks at the opening up of the European telecommunication markets and stresses this would not be limited to communications as even non‐aligned markets would become free of excessive public intervention.

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info, vol. 2 no. 3
Type: Research Article
ISSN: 1463-6697

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Reference Reviews, vol. 31 no. 4
Type: Research Article
ISSN: 0950-4125

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Article

Alex M. Andrew

The purpose of this paper is to discuss the Daisyworld “parable” advanced by James Lovelock to account for the origin of global homeostasis, and to relate it to another…

Abstract

Purpose

The purpose of this paper is to discuss the Daisyworld “parable” advanced by James Lovelock to account for the origin of global homeostasis, and to relate it to another type of model advanced in a physiological context.

Design/methodology/approach

The relevance of the Daisyworld model is examined in more detail than in an earlier discussion, and the relationship to physiological rein control is considered.

Findings

Both types of model exhibit effective and robust control and there is good reason to believe they usefully model forms of biological regulation.

Practical implications

There are implications for theories of global homeostasis and for physiology. A computer program modelling Daisyworld is made available.

Originality/value

The Javascript program that can be accessed online is new, though based on the earlier work of Lovelock and Watson. Much of the treatment depends on the work of Saunders et al.

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Kybernetes, vol. 40 no. 9/10
Type: Research Article
ISSN: 0368-492X

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Article

Stefano Rigotti and Leyland Pitt

Student evaluation of the education they receive has long been an area of concern to academics and institutions. A recent paper identified more than 1300 articles and…

Abstract

Student evaluation of the education they receive has long been an area of concern to academics and institutions. A recent paper identified more than 1300 articles and books dealing with research on student ratings of teaching [Cashin 1990]. Most tertiary institutions require it of their academic staff to evaluate their teaching. Most serious teachers have recognised evaluation's importance in being able to assess the quality of the product they deliver, to manage it, and to improve it. Yet there is certainly no standard approach to the evaluation of the education quality, and this would be particularly true of schools of management and business. Management teachers and also institutions, would probably admit to being frustrated at some time or another in their efforts to assess the quality of the education and related services they provide. In 1983 Lovelock identified part of the problem in service organisations as being related to inbreeding: “… Most hoteliers have grown up in the hotel industry. And most hospital and college administrators have remained within the confines of health care, or higher education, respectively” [Lovelock 1983]. Such relatively constrained exposure reduces the objectivity in determining service requirements and sensitivity to the external influences setting them. It is plausible that managers of institutions of higher management rationalise their attitudes towards the quality of service [as opposed to education the product] as follows: “MBAs expect things to be tough”; or, “Executives like to get ‘back to boarding school or residence’, it makes them feel young again/like real students again/like they're in a real learning environment.”

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Management Research News, vol. 15 no. 3
Type: Research Article
ISSN: 0140-9174

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Article

In a recent reference to changes brought about by the local government reorganisation of 1974, we criticised some of the names given to the new areas. Some of these name…

Abstract

In a recent reference to changes brought about by the local government reorganisation of 1974, we criticised some of the names given to the new areas. Some of these name changes have made difficulties for those who follow from afar the doings of local authorities, as well as raising the ire of local people. Local names, however, are not the only casualty. The creation of new and larger governmental organisations rarely, if ever, results in economy and as anticipated, it was not long before the new local authorities were being directed to embrace financial stringency and all that it incurs. One such other casualty has been the loss of so many of the annual reports of local authority departments, very few now arriving at BFJ offices. In every case, the reason has been the same—severe restrictions on spending. Not that this was not necessary in many fields, but in respect of annual reports, we are convinced it was false economy. For so many of the reports, it was our pleasure to review them in the pages of BFJ. A prominent Labour politician was once heard to refer to them as “hard and dry reports for hard and dry officials”. It all depends probably on what you are looking for in them. Statistics there must be but most enforcement officers and public analysts, endeavour to keep these to the minimum, the general impression being that these are “dry”. If you are looking for trends, for comparison of the year under review with preceding years and then for comparing the results reported in one part of the country with another, where the population, eating habits, consumer reactions may be different, the tables of statistics are highly important.

Details

British Food Journal, vol. 80 no. 5
Type: Research Article
ISSN: 0007-070X

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