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In this chapter, I bring a rhetorical genre theory lens to the study of two sets of information activities: information seeking and informing in a clinical setting, and personal information management in the household.

I begin by characterizing each candidate genre and show how it is constituted, created, repurposed, and used. I then show how that genre is embedded within a local genre set. This analysis maps the institutional, interactional, and intertextual connections, showing how generic forms interact with other oral and textual genres within the setting. Finally, I situate the single genre and genre set within the broader genre system to show how individual genres are both socially and intertextually connected with institutions and organizations beyond the local setting.

A genre analysis shows how “information” is accomplished out of the social and documentary practices of participants in particular settings and elucidates the shifting and complex nature of contexts in which information actors operate. Combining three levels of analysis shows how the actions of individuals are locally negotiated but also situated within broader structural constraints and discourse communities. A genre approach therefore offers a window on the elusive concept of “context” in information needs, seeking, and use research.

Purpose – The purpose of the chapter is to provide an analytical overview of information research in the United Kingdom and of the role of the Research Assessment Exercises (RAE) in shaping the form and structure of that research.

Design/methodology/approach – The approach adopted is a detailed content analysis of the submissions made to the last UK RAE. This analysis is carried out in relation to four broad subject categorisations, and specific analysis of accounts of research carried out in the departments and research groups.

Findings – The RAE have played a key role in promoting research specialisms in library and information studies (LIS) research in the United Kingdom. The former general approach to research in information studies has been replaced by more focused research activities carried out in a variety of research groups spread across a diverse range of disciplines and departments, from LIS, to business and management, information systems, and computing and engineering.

Research implications – The prospects for general LIS research departments may be increasingly limited, as research becomes concentrated in sub-groups within larger organisational structures, subverting both departmental lines and conventional subject boundaries.

Originality/value – This overview provides a novel synthesis of information research in the United Kingdom in relation to four broad categories of research in information studies and information science, information management and social informatics, information systems and information interaction, and social computing and computational informatics. The account brings together a fragmented field of research in a compact and intelligible form.

Rather than organize as traditional firms, many of today’s companies organize as platforms that sit at the nexus of multiple exchange and production relationships. This chapter considers a most basic question of organization in platform contexts: the choice of boundaries. Herein, I investigate how classical economic theories of firm boundaries apply to platform-based organization and empirically study how executives made boundary choices in response to changing market and technical challenges in the early mobile computing industry (the predecessor to today’s smartphones). Rather than a strict or unavoidable tradeoff between “openness-versus-control,” most successful platform owners chose their boundaries in a way to simultaneously open-up to outside developers while maintaining coordination across the entire system.

This chapter provides a comprehensive review of research and developments relating to the use of Web 2.0 technologies in education. As opposed to early educational uses of the Internet involving publication of static information on web pages, Web 2.0 tools offer a host of opportunities for educators to provide more interactive, collaborative, and creative online learning experiences for students. The chapter starts by defining Web 2.0 tools in terms of their ability to facilitate online creation, editing, and sharing of web content. A typology of Web 2.0 technologies is presented to illustrate the wide variety of tools at teachers’ disposal. Educational uses of Web 2.0 technologies such as wikis, blogs, and microblogging are explored, in order to showcase the variety of designs that can be utilized. Based on a review of the research literature the educational benefits of using Web 2.0 technologies are outlined, including their ability to facilitate communication, collaborative knowledge building, student-centered activity, and vicarious learning. Similarly, issues surrounding the use of Web 2.0 tools are distilled from the literature and discussed, such as the possibility of technical problems, collaboration difficulties, and plagiarism. Two case studies involving the use Web 2.0 tools to support personalized learning and small group collaboration are detailed to exemplify design possibilities in greater detail. Finally, design recommendations for learning and teaching using Web 2.0 are presented, again based on findings from the research literature.

Originally grounded in library and information science, the majority of information behaviour and information-seeking theories focus on task-based scenarios where users try to resolve information needs. While other theories exist, such as how people unexpectedly encounter information, for example, they are typically related back to tasks, motivated by work or personal goals. This chapter, however, focuses on casual-leisure scenarios that are typically motivated by hedonistic needs rather than information needs, where people engage in searching behaviours for pleasure rather than to find information. This chapter describes two studies on (1) television information behaviour and (2) the casual information behaviours described by users of Twitter. The first study focuses on a specific casual-leisure domain that is familiar to many, while the second indicates that our findings generalise to many other casual-leisure scenarios. The results of these two studies are then used to define an initial model of casual-leisure information behaviour, which highlights the key differences between casual-leisure scenarios and typical information behaviour theory. The chapter concludes by discussing how this new model of casual-leisure information behaviour challenges the way we design information systems, measure their value and consequently evaluate their support for users.

The Internet, the Web and social media have radically transformed a number of core pillars of our social fabric. The way billions of citizens work, interact and socialise is underpinned by our global network infrastructure. Unfortunately, we have also seen a number of negative effects from this transformation. As has been widely publicised, undesirable impacts include the spread of disinformation and fake news; attacks on democratic elections and the ‘weaponisation’ of personal data. This article describes some of the technological approaches that are being taken to address some of the above issues. At the core of these technologies are notions around decentralisation. With blockchains it is possible that citizens can create their own ‘self-sovereign’ identity – the digital equivalent of writing one's name onto a piece of paper – and acquiring verification through blockchain-based techniques. An approach to alleviating the ‘weaponisation’ of personal and sensitive data is to give citizens their own data store. Initiatives such as Sir Tim Berners-Lee's Solid allow users to store, manage and control their own data according to any personal preferences or constraints. We believe that a combination of personal data stores and blockchains will lead to a new type of resilient communication and collaboration mechanism, whereby personal rights and empowerment are enhanced and transparency at the community level is integral.