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The purpose of this study is to explore if and how informal governance mechanisms are used for coordinating actors of digitalized supply networks.

A multiple case study analysis of ten German firms in digitalized supply networks is conducted. Data are collected through semi-structured expert interviews with interviewees having notable years of professional experience in purchasing or sales.

This research shows that reduced personal contacts in digitalized supply networks decrease the ability to coordinate with informal governance mechanisms. However, the need for informal governance in digitalized supply networks remains when facing supply network disruptions or building new business relationships.

This is the first study examining the role of informal governance mechanisms in digitalized supply networks. Theoretical and practical insights on the changing abilities and needs to use informal governance after the digital transformation are given.

In recent years the use of networks and, in particular, personal contact networks (PCNs) has emerged as a focus for research in the area of small firm entrepreneurship. A tacit theme emerging from this area has been the need for entrepreneurs to develop a competency in using their PCNs as a means of resolving marketing problems faced in developing their enterprises. The competency literature itself focuses primarily on the subject of management development, with scant attention given to the identification of specific competences for small firm entrepreneurs and, in particular, the challenges they face in marketing decision‐making. Previous research by the authors addressed this shortcoming and pointed to the value of using PCNs for resolving marketing problems in the entrepreneurial small firm. A spectrum of entrepreneurial competences critical for marketing‐led enterprise development was developed. A conceptual model is proposed of how small firm entrepreneurs might use their existing competency strengths to develop a further competency in the proactive use of PCNs, a strength which is critical for the planned success of the entrepreneurial enterprise.

This paper aims to discuss the important and changing role of personal networks for transformation in Russia, and the related challenges for management. Formal institutions supporting the transformation to a market economy have been weak and Russian managers still tend to rely on personal networks. While these networks are important in all economies, they play a different role in full‐fledged market economies than in planned economies.

The paper is conceptual and is based on literature on the nature of markets, the Soviet planned economy, and the transformation process in Russia. A business network approach is used to understand markets and focus on the dynamics of overlapping business and personal networks.

Overlapping between business networks involving non‐Russian networks and between personal and business networks are important drivers of transformation. The challenges for management in Russia are both organizational and strategic, and transformation implies substantial changes in the network structures.

The authors recommend further empirical analysis of the role that the overlapping of business and personal networks plays in transformation, as well as its managerial implications.

This paper shows why firms must build business relationships during transformation that are integrated in nature and in which personal relations support the technical, logistical, financial, and knowledge exchange dimensions.

This paper challenges the dominating view of transformation, which says that market exchange is transactional, impersonal, and competition‐driven. The paper analyzes transformation in Russia as a network overlapping process in which the role of personal relations changes.

This report is the result of a five‐month survey of information provision in the London Borough of Islington. It looks at information on learning opportunities for adults and complements Brenda Neale's survey of adult learner needs which identified a lack of accessible information as a major barrier for adults in the Borough wishing to return to learning.

This research aims to investigate consumers' likelihood of purchasing services online in two countries, the UK and Italy, which differ significantly in the population's uptake of internet shopping. Four influences are considered: service type, contact with service provider prior to online purchase, familiarity with service provider, and experience with internet purchasing.

For motor insurance and travel, respondents were asked to indicate the probability of purchasing on the internet the service of a provider they had used before, after a face‐to‐face contact with the provider, and also without prior contact with the service provider. Respondents were asked the same questions also for a provider they had not used before.

Differences in the relative uptake of internet shopping in the two countries did not alter the general results: a need for face‐to‐face contact with the service provider prior to online purchase and a preference for buying services from a familiar provider. Previous general experience of online shopping increases the likelihood of purchasing online.

Future studies should examine a broader range of service categories and should consider travel products of different complexity.

Online/offline integration of service provision is very important, as consumers highly appreciate some form of human contact, prior to online purchase, even in countries where consumers are more used to shopping from home.

The paper provides a better understanding of the influences on consumers' likelihood of purchasing services online. Findings are generalized in two countries, with different uptake of internet shopping.

The study explores the role of information and information seeking in the Research and Development Department of an international oil and gas company. The information seeking patterns of engineers and research scientists at Statoil’s Research Centre, in Trondheim, Norway were studied in relation to their research activities in different phases and types of project. The project phases were evaluation of alternative solutions; development and testing; and summary of experiences. The project types were incremental; radical; and fundamental. Eight major characteristics were identified in the patterns: surveying; chaining; monitoring; browsing; distinguishing; filtering; extracting and ending. The study analyses the requirements for different types of information in an environment where the need for internal and external resources are intertwined; it also compares features of the information seeking patterns of engineers and research scientists from this and previous studies. It was found that, although there were differences in the features of the information seeking patterns of the research scientists and engineers, the behavioural characteristics were similar; and the study identified identical or very similar categories of information seeking behaviour to those of previous studies of academic researchers.

Outlines a qualitative methodology for researching in entrepreneurial small firms and through an application of this methodology to a group of five entrepreneurs, illustrates its appropriateness in explaining how such firms manage and develop their personal contact networks over the life cycle of an enterprise. Draws on the relevant literature to provide a contextual setting for the research. The research approach adopted is largely inductive and it resulted in the emergence of a theoretical model of network evolution for owner‐managed entrepreneurial small firms.

This study seeks to investigate strategies for building personal relationships with an organization's members, and to examine the outcomes of personal relationships in an advocacy organization.

The case study includes interviews with 39 staff people at national, state, and affiliate levels of the organization; 58 members; and five former members, for a total of 102 participants. Document analysis and participant observation were supplemental methods.

The following strategies for cultivating personal relationships were identified: direct engagement, task sharing, constitutive rhetoric, peer linking, hat‐in‐your‐hand, investment in local relationships, and targeting of aware affiliates for diversity efforts. To contribute to the discussion about the value of personal relationships in organizations, the study also investigated the outcomes of personal relationships. The outcomes found in the study include affective commitment, political leverage, social capital, member recruitment, and member retention.

Although many of the cultivation strategies and outcomes are likely to apply to various contexts, some of them may be specific to the context of an advocacy organization that has a grass‐roots culture and layers of leadership, such as local, state, and national offices.

Organizations can read the study to identify potential strategies they can use to cultivate strong personal relationships with their stakeholders.

The study produces new cultivation strategies and outcomes for personal relationships and engages in a critical discussion of the existing literature.

The purpose of this paper is to examine Chinese immigrants’ contact with local police, uncovering the extent, nature, distribution, and consequences of police contact. Although literature on immigrants’ perceptions of the police has been accumulating during the past few years, research on immigrants’ encounters with the police remains extremely limited.

This study relies on survey data collected from approximately 350 foreign‐born Chinese immigrants residing in New York City, Philadelphia, and Delaware. Non‐probability (both purposive and convenience) sampling methods are used.

Chinese immigrants report a higher rate of police contact than the general public, with the most frequent contact occurring through traffic law violations or accidents. Immigrants who are male, older, and recent arrivals to the USA, and have vicarious experience with the police are more likely to have police contact, particularly officer‐initiated contact. The mere occurrence of contact does not affect Chinese immigrants’ global satisfaction with the police. There is, however, a significant positive link between satisfaction with recent contact and global satisfaction.

The paper's findings improve our understanding of police‐community relations regarding Asian Americans and also contribute to the broad literature on race/ethnicity and policing by incorporating both immigration status and ecological context into analysis.

This paper investigates the association between team constraint and team performance. Constraint is a quantitative measure describing the pattern of connections between contacts in personal network. Team members do not leave the relationships they have with other people behind when they act as part of a team. This paper looks at one way in which the pattern of connections that team members have in their personal networks affects the performance of the team. There are 15 process improvement teams from the same company in the sample. The results from this study provide some evidence that personal networks are important to team performance, strengthening the assertion that differences in social networks do explain performance variations.