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Open Access
Article
Publication date: 11 September 2017

Gemma Burgess, Mihaela Kelemen, Sue Moffat and Elizabeth Parsons

This paper aims to contribute to understandings of the dynamics of marketplace exclusion and explore the benefits of a performative approach to knowledge production.

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Abstract

Purpose

This paper aims to contribute to understandings of the dynamics of marketplace exclusion and explore the benefits of a performative approach to knowledge production.

Design/methodology/approach

Interactive documentary theatre is used to explore the pressing issue of marketplace exclusion in a deprived UK city. The authors present a series of three vignettes taken from the performance to explore the embodied and dialogical nature of performative knowledge production.

Findings

The performative mode of knowledge production has a series of advantages over the more traditional research approaches used in marketing. It is arguably more authentic, embodied and collaborative. However, this mode of research also has its challenges particularly in the interpretation and presentation of the data.

Research limitations/implications

The paper highlights the implications of performative knowledge production for critical consumer learning. It also explores how the hitherto neglected concept of marketplace exclusion might bring together insights into the mechanics and outcomes of exclusion.

Originality/value

While theatrical and performative metaphors have been widely used to theorise interactions in the marketplace, as yet the possibility of using theatre as a form of inquiry within marketing has been largely neglected. Documentary theatre is revealing of the ways in which marketplace cultures can perpetuate social inequality. Involving local communities in the co-production of knowledge in this way gives them a voice in the policy arena not hitherto fully addressed in the marketing field. Similarly, marketplace exclusion as a concept has been sidelined in favour of marketplace discrimination and consumer vulnerability – the authors think it has the potential to bring these fields together in exploring the range of dynamics involved.

Details

Qualitative Market Research: An International Journal, vol. 20 no. 4
Type: Research Article
ISSN: 1352-2752

Keywords

Article
Publication date: 16 May 2018

John Garrick

This paper examines the relationship between the tacit knowledge held by learning and development professionals and performance measurement regimes of post-modern organisations.

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Abstract

Purpose

This paper examines the relationship between the tacit knowledge held by learning and development professionals and performance measurement regimes of post-modern organisations.

Design/methodology/approach

Drawing on Polanyi’s (1958; 1968) influential ideas about tacit knowledge and Lyotard’s (1984) theory of performativity with regard to criteria such as profit-performance, it assesses the applicability and relevance of tacit, working knowledge in the internet age to the daily working lives of industry training and development personnel. A central question for the study is whether such professionals can still tap into and use their tacit know-how without having it reduced by contemporary performance-oriented regimes of “knowledge”.

Findings

It is argued that there is a powerful interaction between tacit knowledge and narratively produced performance regimes – which are now supported by digital-age technologies including developments in artificial intelligence (AI). It has also been argued that fostering organisational environments that encourage open communication and allow a role for critique remains vital.

Research limitations/implications

With systems of knowledge production including AI at the point of potentially overriding human decision-making processes, more research is required into possible implications of uploading workers’ tacit, working knowledge in different contexts and ways to foster open communication and critique in organisations.

Originality/value

The overt linking of classic theories – Polanyi and Lyotard – and applying these to contemporary (digital-age) training and development contexts is original.

Details

European Journal of Training and Development, vol. 42 no. 3/4
Type: Research Article
ISSN: 2046-9012

Keywords

Article
Publication date: 10 July 2017

John Garrick and Andrew Chan

This paper interrogates the relationships between tacit knowledge (of professionals) and performance measurement regimes (of post-modern organizations). Drawing on…

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Abstract

Purpose

This paper interrogates the relationships between tacit knowledge (of professionals) and performance measurement regimes (of post-modern organizations). Drawing on Polanyi’s (1958, 1968) ideas about tacit knowledge and Lyotard’s (1984) theory of performativity with regard to criteria such as profit-performance the applicability and relevance of tacit, working knowledge in the internet age is assessed. The paper examines: the effects of context on knowledge management (KM); tacit knowledge and performativity around the production, validation and assessment of knowledge within organizations; KM and the mercantilization of knowledge and critical questions as to how performativity impacts tacit knowledge and KM in the digital era.

Design/methodology/approach

The paper deconstructs popular and fashionable narratives around tacit knowledge and KM to critically appraise approaches to knowledge construction and transfer in contemporary and commercial contexts. The study draws on various specific critical incidents in commercial practice to assess where (and why) things went wrong with KM practices in the aftermath of the global financial crisis and in more recent attempts at large scale corporate fraud.

Findings

KM should not trade exclusively in instrumentalized, performative knowledge. Tacit knowledge involves a sense of what is going on and this is not easily measured or codified. Experiential understanding of what is required when engaging with clients, colleagues, senior partners, other businesses (and cultures) and the political contexts in which employees work is central to tacit knowledge. So too are performance measures and reward systems and herein lies the “uneasy dynamic”. The nature of any transfer of tacit knowledge is problematic, but such employee know-how remains critical to organizational performance and validating the use-value of knowledge for the purposes of KM.

Originality/value

Researchers have used the theories of Polanyi and Lyotard, but rarely combined them to investigate KM practices critically in post-modern organizations. By using the two theories, this paper critically examines the contemporary construction of tacit knowledge from perspectives that include the different discourses and localized practices through which it is produced and consumed.

Details

Journal of Knowledge Management, vol. 21 no. 4
Type: Research Article
ISSN: 1367-3270

Keywords

Article
Publication date: 31 August 2005

Norm Friesen

The development of learning objects and technical e‐learning standards is often justified in the literature as a necessary response to the challenges of our present…

164

Abstract

The development of learning objects and technical e‐learning standards is often justified in the literature as a necessary response to the challenges of our present “information age” or “knowledge society.” Such understandings of our current historical and social situation tend to be presented as self‐evident, and are not subject in this same literature to further explanation or question. This paper attempts to make these understandings explicit, and in doing so, throws into question their accuracy and adequacy as ways of understanding our current economic era or historical configuration. As a further result, this paper raises questions regarding the urgency of the development of “object‐oriented” and standardized approaches to educational content.

Details

Interactive Technology and Smart Education, vol. 2 no. 3
Type: Research Article
ISSN: 1741-5659

Keywords

Book part
Publication date: 26 August 2010

Filipe J. Sousa

No scholar or researcher is able to provide robust evidence that counters the scant reflection on metatheory – mostly ontology and epistemology – underlying management…

Abstract

No scholar or researcher is able to provide robust evidence that counters the scant reflection on metatheory – mostly ontology and epistemology – underlying management studies in general, and industrial marketing and purchasing research in particular. This paper is a contribution to the indispensable discussion of metatheoretical alternatives in research, and most importantly, the strengths and shortcomings thereof, and respective implications on research questions, objectives, and findings.

Details

Organizational Culture, Business-to-Business Relationships, and Interfirm Networks
Type: Book
ISBN: 978-0-85724-306-5

Article
Publication date: 13 June 2016

Jens Ola Eklinder-Frick

The European Union has an ambition to become the world’s most competitive and knowledge-based economy, which entails investments in cluster initiatives. Most researchers…

Abstract

Purpose

The European Union has an ambition to become the world’s most competitive and knowledge-based economy, which entails investments in cluster initiatives. Most researchers, however find that such investments have had limited impact. The notion of creating industrial clusters is influenced by the discourse within new economic geography in which research interests are geared toward facilitating knowledge exchange between industry, university and government. In order to understand how knowledge is created and enacted within a cluster initiative the purpose of this paper is to investigate the interactions between actors participating in a specific innovation process.

Design/methodology/approach

The studied cluster initiative is one of the 55 clusters designated as demonstrating highly sophisticated cluster management by European Union officials, making it an interesting case study for knowledge creation in such environments. The case study entails semi-structured in-depth interviews of 24 respondents.

Findings

The cluster approach encourages a “disentangled” view of knowledge where knowledge is seen as universal and cognitive and therefore possible to disentangle from the context in which it was initially produced. However, my findings suggest that in practice knowledge is “entangled” in the specific context in which it is enacted and produced.

Originality/value

Thus, in practice knowledge is a contextually limited and practical activity that is being enacted when heterogeneous resources interact in producer-user interfaces. This mismatch between strategy and outcome may subsequently help to explain the limited impact of policy on regional growth.

Details

IMP Journal, vol. 10 no. 2
Type: Research Article
ISSN: 2059-1403

Keywords

Open Access
Article
Publication date: 1 March 2016

Jonathan Garnett, Selva Abraham and Param Abraham

The purpose of this paper is to show how work-based and work-applied learning (WAL) can enhance the intellectual capital of organisations.

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Abstract

Purpose

The purpose of this paper is to show how work-based and work-applied learning (WAL) can enhance the intellectual capital of organisations.

Design/methodology/approach

The paper draws organisational learning- and work-based learning literature and case study illustrations.

Findings

To achieve major strategic change in organisations requires working at senior level within the organisation to develop the capability of the organisation to learn and apply that learning strategically. WAL is explicitly geared to bring about change and enhance the learning capability within the organisation.

Research limitations/implications

There is a need for further longitudinal studies of organisations that have used the work-based and WAL approaches.

Practical implications

The conclusions reached have implications for higher education and non-award bearing executive education.

Social implications

The alignment of individual learning with organisational objectives positions learning as a co-operative part of working life rather than just individual preparation for employment.

Originality/value

The paper positions work-based learning and WAL as appropriate responses to the learning needs of organisations as well as individuals.

Details

Journal of Work-Applied Management, vol. 8 no. 1
Type: Research Article
ISSN: 2205-2062

Keywords

Article
Publication date: 12 June 2017

Maxime Petit Jean and Sébastien Brunet

This paper aims at analysing the relationship between anticipation and public administration based on a case study focusing on a specific public agency in charge of…

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Abstract

Purpose

This paper aims at analysing the relationship between anticipation and public administration based on a case study focusing on a specific public agency in charge of knowledge production for policymaking.

Design/methodology/approach

It is based on a case study methodology: anticipatory practices of a public organisation are critically assessed based on data that originates from public documents and from participant observation within the concerned agency.

Findings

Several dimensions impact the interrelation between anticipation and public administration. First, the organisational set-up is decisive in fostering the development of specific type of anticipatory activities. Second, it confirms a common finding that policymakers are oftentimes more interested in ready-to-use results than in processes of future thinking. And third, it shows that distinctive anticipatory practices can rely on very different networks and, therefore, have different degree of maturity.

Research limitations/implications

The use of a case study, unfortunately, may lead to a lack of generalisability. The authors therefore encourage researchers to test their propositions further.

Originality/value

Nevertheless, the originality of the paper is its central focus on anticipation within public administration – a topic that has not received much attention or study by academics or researchers. Anticipatory practices have been studied at a more general level, but not necessarily in particular public sector environments, which also have their own particular constraints.

Details

foresight, vol. 19 no. 3
Type: Research Article
ISSN: 1463-6689

Keywords

Article
Publication date: 30 November 2018

Issam Kouatli

The university social responsibility (USR) is still in embryonic stage compared to corporate social responsibility (CSR) which is still debatable by researchers. The…

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Abstract

Purpose

The university social responsibility (USR) is still in embryonic stage compared to corporate social responsibility (CSR) which is still debatable by researchers. The purpose of this paper is to propose the contemporary dimension (on top of teaching and research dimensions) of USR in most educational institutes. Based on this new definition, a proposal of a mechanism to quantify USR sustainability was presented.

Design/methodology/approach

Based on a review of the theme of the CSR with the inter-related recent research on USR with researchers perspectives, characteristics of USR were identified and incorporated in the proposed newly definition of USR. The new definition takes into account the interrelationship of university–corporate communication and create shared value (CSV) principle, as well as the knowledgeability and sustainability.

Findings

Based on the review of most active research in the USR development and the concluded contemporary definition of USR, this paper proposes a new extended version of sustainability suitable for educational institutes, where it is composed of different zones, and each zone was defined in terms of value of sustainability with associated knowledgeability in each zone. The Green Cloud project was taken as a vehicle to demonstrate collaboration between a university and cloud service provider located in Middle East (Dubai). Sustainability quantification was provided with hypothetical numbers to illustrate the technique.

Research limitations/implications

This paper is focused on University-specific social responsibility rather than general CSR. The proposed contemporary definition of the USR is a hybrid of a mutated latest research on CSR as well as cascaded recent development on USR. The view of this new definition can have different arguments depending on the ideology (communitarianism as opposed to individualism) adopted by specific university admiration of the objective of social responsibility which is sometimes driven by the political and strategic views of countries and the regions. However, the proposed sustainability zone-split between the CSV type of projects and the reputation values (described via hypothetical example) can minimize the gap between the two ideologies.

Originality/value

This paper attempts to provide a universally acceptable definition of the USR based on different points of views of researchers and tries to accommodate both ideologies toward social responsibility into one coherent framework. The sustainability Venn diagram was extended and made suitable for educational institutes. This approach facilitates the mechanism of quantifying the value of sustainability of a university or educational institutes. Hypothetical “Green Cloud” project was used as a mechanism to show the quantification process.

Details

Social Responsibility Journal, vol. 15 no. 7
Type: Research Article
ISSN: 1747-1117

Keywords

Article
Publication date: 19 April 2011

Henk Eijkman

The purpose of this paper is to outline the aims for this journal with the new editor.

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Abstract

Purpose

The purpose of this paper is to outline the aims for this journal with the new editor.

Design/methodology/approach

The paper gives an overview of TLO in the past and the possible future direction for the journal.

Findings

It is found that: first, the LO as a prescription for organizational change “writ large” has little relevance to contemporary practitioners, consultants, and researchers; second, that the LO concept is in effect a contradiction in terms and therefore fatally flawed to the point it should be abandoned; third, if the journal is to continue the use of the LO concept that it does so pragmatically with a refocusing on tried and tested informal work‐integrated action learning and critical analysis and adopt a distinct critical edge; fourth, that if so, it must adopt broader and more culturally sensitive perspectives that recognise the limitations and biases inherent in this Euro/American‐centric concept and its practices; and fifth, that this of all journals needs to acknowledge and respond to the irresistible tide of the democratisation of information in the digital age and the growth of informal learning both in terms of the papers published and in the way it, as a journal, operates.

Originality/value

The author believes that as an international journal The Learning Organization is eminently placed to engage practitioners, professionals and academics in a progressive dialogue that, though characterized by a questioning stance, recognizes the opportunities to enhance not just organizational productivity and managerial power but also the quality of work environments for all personnel.

Details

The Learning Organization, vol. 18 no. 3
Type: Research Article
ISSN: 0969-6474

Keywords

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