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Abstract

X = multiple interpretations

Details

Documents on Government and the Economy
Type: Book
ISBN: 978-1-78052-827-4

Article
Publication date: 23 June 2020

Jisu Jeong and Seunghui Han

Citizen trust in police is important in terms of citizen consent to government policies and of police achieving their organizational goals. In the previous study, improvements in…

Abstract

Purpose

Citizen trust in police is important in terms of citizen consent to government policies and of police achieving their organizational goals. In the previous study, improvements in police policy, organizational operation and policing activities were developed to clarify which factors influence trust in police and how trust can be improved. This research raises the question, would changes in trust in police have an impact on trust in government? In this paper, this research question is discussed theoretically and the causal relationship analyzed empirically by applying OLS, ordered logistic, 2SLS and logistic regressions.

Design/methodology/approach

The basic analysis methods are to apply the OLS and the ordered logistic regression. OLS regression analysis is an analytical method that minimizes an error range of a regression line. The assumptions for OLS are: linearity, independence, equilibrium, extrapolation and multicollinearity issues. These problems were statistically verified and analyzed, in order to confirm the robustness of the analysis results by comparing the results of the ordered logistic regression because of the sequence characteristic of the dependent variable. The data to be used in this study is the Asia Barometer Survey in 2013.

Findings

Trust in police and citizen perception of safety are analyzed as important factors to increase trust in the government. The effects of trust in police are more significant than the effects of control variables, and the direction and strength of the results are stable. The effect of trust in police on trust in government is strengthened by the perception of safety (IV). In addition, OLS, ordered logistic regression analysis, which analyzed trust in central government and local government, and logistic regression analysis categorized by trust and distrust show the stability.

Research limitations/implications

This paper has implications in terms of theoretical and empirical analysis of the relationship between trust in police and trust in government. In addition, the impact of perception of safety on trust in police can be provided to police officers, policymakers and governors who are seeking to increase trust in government. This paper is also meaningful in that it is the microscopic research based on the citizens' survey. One of the limitations of macroscopic research is that it does not consider the individual perceptions of citizens.

Practical implications

The results of this paper can confirm the relationship of the virtuous cycle, which is perception of safety – trust in police – trust in government. The police will need to provide security services to improve citizens' perception of safety and make great efforts to create safer communities and society. Trust in police formed through this process can be an important component of trust in government. By making citizens feel safer and achieving trust in police, ultimately, trust in government will be improved.

Originality/value

The police perform one of the essential roles of government and are one of the major components of trust in government, but the police sector has been neglected compared to the roles of the economic and political sectors. These influences of macro factors are too abstract to allow specific policy directions to be suggested. If we consider trust in police, and factors that can improve trust in government, we can suggest practical policy alternatives.

Details

Policing: An International Journal, vol. 43 no. 4
Type: Research Article
ISSN: 1363-951X

Keywords

Article
Publication date: 23 August 2011

Brian C. Renauer and Emma Covelli

This paper aims to use three theoretical perspectives to understand variation in public opinion regarding the frequency with which police use race/ethnicity unfairly in making…

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Abstract

Purpose

This paper aims to use three theoretical perspectives to understand variation in public opinion regarding the frequency with which police use race/ethnicity unfairly in making stops: procedural and instrumental justice, local government responsiveness, and intra‐racial differences.

Design/methodology/approach

The paper looks at data from a telephone survey of 1,431 Oregon residents: 741 from a stratified state‐wide random sample by county; 164 African‐Americans and 161 Hispanics over samples.

Findings

Perceived negative treatment during recent involuntary police contacts is related to a perception that police are more biased. Instrumental judgments regarding local government responsiveness to constituent needs and personal safety showed a negative relationship to perceptions of police bias. African‐American respondents exhibited the strongest police bias opinions; however, intra‐racial analyses showed that perceptions of government responsiveness weaken bias perceptions across race/ethnicity.

Research limitations/implications

Research needs to explore how the public's relationship to their local government influences perceptions of police. The conclusions of the study are limited by the cross‐sectional design.

Practical implications

The study illustrates that proper police‐citizen communication tactics, stop and investigatory procedures, and ethical decision making should continue to be reinforced along with better promotion of local government and police success in meeting constituent needs through the media.

Originality/value

The paper examines the influence of both procedural and instrumental justice perceptions, and voluntary and involuntary police contacts. The sample contains sufficient numbers of African‐Americans and Hispanics and diverse communities (urban, suburban, and rural) to gain a representative view.

Details

Policing: An International Journal of Police Strategies & Management, vol. 34 no. 3
Type: Research Article
ISSN: 1363-951X

Keywords

Article
Publication date: 8 August 2008

Joe Ying Chin Yang and Yu Mei Chen

The paper seeks to examine nature‐based tourism (NBT) impacts from business managers' perceptions in economic, cultural and environmental aspects and understands the relationship…

1722

Abstract

Purpose

The paper seeks to examine nature‐based tourism (NBT) impacts from business managers' perceptions in economic, cultural and environmental aspects and understands the relationship among socio‐demographic characteristics, type and level of involvement and participants' perception of impacts.

Design/methodology/approach

The paper uses social exchange theory to explain costs/benefits in each aspect. Several indicators including social‐demographic characteristics, attitudes toward the government, types and level of involvement are used to analyze costs/benefits of tourism impacts.

Findings

NBT has a moderate impact on participants' business – contributing approximately 30 per cent of their annual sales and 31 per cent of customers. Business managers believe benefits to the social/cultural environment are the most apparent impact in I‐Lan, followed by economic benefits. Participants believe that county government does well in tourism planning, and they believe that they could influence county government's tourism planning.

Research limitations/implications

Tourism related businesses are purposely chosen for this study. Thus, the findings cannot be inferred to a larger population.

Practical implications

The findings support the usefulness of social exchange theory in costs/benefits aspects. County government might change its role from top‐down decision‐making style to co‐partner with local business people.

Originality/value

The paper provides insights into understanding of business managers' perceived impacts. Therefore, county tourism planners and researchers can have a more efficient and holistic management of NBT in the region.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 2 no. 3
Type: Research Article
ISSN: 1750-6182

Keywords

Article
Publication date: 2 November 2021

Tunde Simeon Amosun, Jianxun Chu, Olayemi Hafeez Rufai, Sayibu Muhideen, Riffat Shahani and Miapeh Kous Gonlepa

The purpose of this paper is to investigate the impact of e-government usage on citizen engagement during the COVID-19 crisis in China, in relation to the mediating role of how…

Abstract

Purpose

The purpose of this paper is to investigate the impact of e-government usage on citizen engagement during the COVID-19 crisis in China, in relation to the mediating role of how citizens perceive the government. A model was also proposed to explain the relationship between e-government usage during the COVID-19 crisis and the mediating role that different perceptions of government play in influencing citizens level of engagement.

Design/methodology/approach

The research model was tested empirically through a survey conducted online with 866 research participants, comprising of Chinese citizens from three large cities, which include Hefei, Shanghai and Nanjing.

Findings

The results in structural equation modeling showed that e-government usage has a significant positive influence on citizens' perception about trust in government, government transparency and government reputation but not significant influence on citizens' engagements. However, an indirect relationship was found out in the mediation analysis. There was also a significant relationship between the different perceptions of government. Mediation analysis showed that all the different perceptions of government mediate the relationship between e-government usage and citizens' engagements during the COVID-19 crisis. The single mediation pathways were found to be most effective mediators, identifying citizens' perception about trust in government to be the most effective mediator.

Originality/value

This study filled the gap in literature by examining how e-government usage by Chinese citizens during the COVID-19 crisis helped influence their attitude and behavior. Specifically, this study is one of the first to integrate citizens' usage of e-government and citizens' engagement through the different citizens' perceptions of government such as trust in government, transparency of government and government reputation in a non-liberal country.

Details

Online Information Review, vol. 46 no. 5
Type: Research Article
ISSN: 1468-4527

Keywords

Abstract

Details

Citizen Responsive Government
Type: Book
ISBN: 978-1-84950-029-6

Article
Publication date: 1 February 2021

Bingsheng Liu, Xin Lu, Xuan Hu, Ling Li and Yan Li

Measuring the performance of public participation is conducive to improving participation systems. However, such measurement, particularly in urban regeneration projects, is…

Abstract

Purpose

Measuring the performance of public participation is conducive to improving participation systems. However, such measurement, particularly in urban regeneration projects, is difficult because of the complex indicators and multiple stakeholders involved. The purpose of this paper is to measure the public participation level in urban regeneration projects in China.

Design/methodology/approach

This study adopts a perception difference-based method to measure the public participation level in urban regeneration projects in China. Specifically, an indicator system consisting of 12 indicators from three categories was first purposed. A perception difference-based method that integrates ANOVA test and Tukey test were then developed. The method was validated using five represented projects, and the results are interpreted based on a proposed measurement matrix.

Findings

Regardless of the type of indicator, the perception of the government aligns with the perception of private sector professions, however, deviates from the perception of citizens. By taking the mean score and the significance level among stakeholders of perception as two dimensions, different patterns of issues in the current participation practice in urban regeneration are manifested.

Research limitations/implications

Theoretically, the proposed indicator system and perception difference-based method combined to provide a holistic view of public participation, which is verified to provide a better measurement. Practically, the authors’ methodology helps in revealing issues in current participation practice and further leading to designing coping strategies. Nonetheless, the proposed method requires further validation in participation practices in China and other countries.

Originality/value

By considering the perception mean and the significance level as two dimensions, a public participation measurement matrix is proposed. The performance in different indicators are classified into four stages accordingly, namely idling, starting, running-in and accelerating.

Details

Engineering, Construction and Architectural Management, vol. 29 no. 1
Type: Research Article
ISSN: 0969-9988

Keywords

Article
Publication date: 10 October 2016

Nataliia Ostapenko

The purpose of this paper is to define the way of influence of national culture on the performance of entrepreneurship. As a possible channel of this influence, the perceptions of

Abstract

Purpose

The purpose of this paper is to define the way of influence of national culture on the performance of entrepreneurship. As a possible channel of this influence, the perceptions of public policy by entrepreneurs have been analysed.

Design/methodology/approach

The data were collected from a survey conducted in 2014-2015, which consist of 207 surveyed entrepreneurs from Slovakia and 197 from Ukraine. The author analyses the perception of government policy in the field of entrepreneurship, institutional and personal trust and personal characteristics of respondents.

Findings

The main finding is that the coherence of formal and informal institutions in the representations of entrepreneurs affects the performance of their business. Perceptions of government actions seems to be endogenous to unobservable national culture. Entrepreneurs’ trust was found to be important in countries with different institutional environment.

Practical implications

Based on these findings, it would be possible to improve the stimulation of government policies for business by taking into account the most important types of policies for business performance in the definite institutional environment.

Originality/value

This is the first study in examining the exact mechanisms of the national culture’s influence on business development through entrepreneurs’ perceptions.

Details

Journal of Enterprising Communities: People and Places in the Global Economy, vol. 10 no. 4
Type: Research Article
ISSN: 1750-6204

Keywords

Article
Publication date: 8 July 2014

Héctor Oscar Nigro and Sandra Elizabeth González Císaro

The purpose of this paper is to identify the aspects of service quality that citizens view as most important regarding the improvement of their quality of life within the city…

Abstract

Purpose

The purpose of this paper is to identify the aspects of service quality that citizens view as most important regarding the improvement of their quality of life within the city where they live, by finding out the intangible variables or factors that most influence citizen satisfaction with the local government. The paper uses a measuring instrument to obtain survey data and build a theoretical and empirical model that operates at the level of the local government.

Design/methodology/approach

It involves a construction of a causal theoretical model that follows a series of steps that connect the empirical context (data) with the same theoretical representation (model from reality). This model attempts to explain the relations between the latent variables included in the structural equation model from background knowledge inspired in the evolution of social sciences.

Findings

The emergent model discriminates three areas pertaining to quality of services, its relationship with the satisfaction of citizens in local government across local leadership image and expectations.

Practical implications

Citizens satisfaction indexes provide not only information about citizen satisfaction and the rate of fidelity and perceived quality but also suggestions about the factors influencing this satisfaction.

Originality/value

This article describes the many and varied possible relationships between the various precedents and consequences that influence the conceptualization of citizen satisfaction with the local government. The paradigm used focuses on perceptions of physical disorder rather than on the hierarchical approach of conceptualizing the perception of service quality.

Article
Publication date: 1 March 2000

Mark A. Glaser and Robert B. Denhardt

Citizens generally do not have a good understanding of local government and consequently have difficulty assessing performance objectively. Instead, they permit a variety of

279

Abstract

Citizens generally do not have a good understanding of local government and consequently have difficulty assessing performance objectively. Instead, they permit a variety of indicators and sources of information to shape their perceptions of government. This research takes a first step toward an improved understanding of citizen-government relations, especially focusing on how citizens see government. The survey results from over 1800 citizens in Orange County, Florida (including the metropolitan area of Orlando) are analyzed through a series of multiple regression models employing varied assumptions and citizen populations to better understand what drives citizen perceptions of local government performance. To effectively change citizen-government relations, local government must honor citizen values and priorities by demonstrating that it listens to citizens and acts on what it hears.

Details

Journal of Public Budgeting, Accounting & Financial Management, vol. 12 no. 1
Type: Research Article
ISSN: 1096-3367

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