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Several factors and forces in school-level leaders' work can heighten emotions and incite emotionally charged situations. Challenges that heighten school-level leaders' emotions are related to systemic factors, people factors and personal factors. The extent to which each of these different factors influence the emotional experiences of school-level leaders, and whether that influence ends up being positive, negative or neutral, is contextual in nature. The systemic factors include encountering barriers when advocating for students, managing an intensified and expanding workload, working within disorienting policy contexts, and receiving a lack of support from their employer. Changes in school-level leaders' work and workload due to the COVID-19 pandemic that heightened emotions and emotional labour are also considered when discussing the systemic factors. People factors evident in the literature include workplace conflict, gendered power relations and crises and tragedies in the school community. The emotional labour inherent in school-level leadership comes to the forefront when considering the impact of these people factors on emotions at work because school-level leaders are tasked with making decisions that can have an immense impact on peoples' lives. Personal factors discussed in this chapter surround a school-level leader's individual emotional intelligence abilities and media attention directed towards them.

This paper aims to identify and discuss how process and people factors influence the successful implementation of organisational interface management in offsite bathroom construction.

A literature review identified 16 process and people factors. A mixed method approach was used to analyse data from eight offsite bathroom case study projects. A ranking approach determined the main process and people factors, consequently analysed using (Minitab) Frequency analysis, the Wilcoxon Signed Rank test and thematic analysis to establish the contributing sub-factors and their inter-relationships, to each other and to the literature. These factors and sub-factors formed the final conceptual model, bringing together interface management and offsite bathroom construction.

The nine factors instrumental to the conceptual model include six process factors: procurement, design management, supply chain management, health and safety, tolerance and quality and three people factors: communication, client/design team and project manager, reflecting the construction industry focus on hard processes over soft. The role of the project manager and communication, however, are the main factors which contribute to overall project success. Direct management of the offsite works by the contractor’s project manager is also highly significant.

Limitations include the (UK) geographical focus of the research and the focus on bathroom pods in buildings.

The research recognises three people (social) factors: communication, client/design team and project manager, with the first and third being the main factors which contribute to overall project success.

Originality stems from the focus on organisational interface management and how this relates to offsite bathroom construction (a practice gaining considerable momentum in industry) and the resultant model. Being grounded on more than one body of academic literature as well as 8 case studies and 82 industry interviews, there is value to both researchers and construction industry practitioners alike.

The purpose of this paper is to introduce a research study that aims to establish a people capability framework to promote the sustainability agenda in facilities management (FM) practices.

Through a literature review, a range of factors relating to people capabilities in the context of sustainability endeavours is identified. A questionnaire survey of industry practitioners and statistical data analysis help prioritise these people capability factors and evaluate the role played by each factor in promoting sustainability in FM practices.

Twenty-three people capability factors are identified as significant to the promotion of sustainability measures in FM practices. Dealing with these factors effectively can provide a sound basis for equipping FM professionals with the necessary knowledge, information on training and educational needs and the right mindset to enhance the implementation of sustainability in FM practices.

The research shows the importance of capabilities and skills in the pursuit of sustainability in professional practice. In addition, it highlights specific areas for improvement in the FM sector.

The research links the importance of sustainability with the mindset and preparedness of FM practitioners. It emphasises people capabilities, in addition to technological advancement and financial implications, in the promotion of sustainability in the building industry.

This article is a result of a much broader investigation that was seeking to understand which factors composed a geo‐brand. It is argued that not only should products and services develop a system of brand management focused on their identity which helps develop a coherent execution, places should also develop a similar brand management system. This paper aims to investigate perceptions of the branding of a location.

The methodology is based upon interviews conducted with local people and with tourists to the location.

One of the most interesting findings of this on going research was the realisation that a main and significant factor on a geo‐brand is its local people. Moreover and after some considerations it was concluded that this factor was essentially composed by people who work for the tourism industry. Interestingly it was then concluded that management and entrepreneurs from the tourism industry had a major responsibility and impact on a geo‐brand.

In order to achieve a satisfactory service performance, the local geo‐brand authorities should develop tools to scrutinize how entrepreneurs and managers train and motivate their staff. In this case the tourism boards should control directly or indirectly performance in different establishments. As revealed in Spain, a bad experience might jeopardise the overall competitive stand. No doubts that tourism boards have the obligation to, not only inform entrepreneurs and managers on how they should care for the tourists, but also granting some kind of incentives in order to achieve excellence in services since a good or bad experience will have an impact on the overall brand. If “local people” has such a relevant role on a geo‐brand, which might even affect its competitive position in the market, than extra consideration should be given to this factor. In addition, and because this factor is partly controllable, than it is reasonable to argue that there should be some kind of central managerial tools that helps to monitor employees performance.

Aversion to the use of marketing tools and to the geo‐brand conceptual management is a mere signal of misunderstanding for what a geo‐brand is and for what it can do to society. It has been argued that geo‐brands (brand applied to places) might be a practical solution to promote local development and fight the standardisation tendency of a globalised world.

The world was facing significant aging challenges. Aging in place has long been advocated which reflected the preference of older people to stay in their own home as long as possible. A huge amount of older people resided in private buildings that consist of both indoor settings (i.e. individual unit flats) and outdoor settings (i.e. common areas like lobby and corridor). The effect of indoor environment on the quality of life of the older people has been investigated, while this paper aims to examine the different effect of common areas environment for the older people.

A questionnaire survey was administered among over 300 older people living in private buildings. Multiple statistical techniques, including reliability test, correlation coefficient and multiple regression models, were used to analyze the collected data to determine the interactions between facilities management of the common areas in private buildings and the environment domain of quality of life for older people.

The final results were concluded based on the congruence of all the statistical results, which covered the identification of facilities management factors in common areas of private buildings that could influence the environment domain of quality of life for older people, including overall environment, health-care accessibility, information acquisition and transportation aspects; the overall environment was positively predicted by space and security in common areas of private building; health-care accessibility was positively affected by space, barrier-free facilities and recreational facilities; the information acquisition was only positively predicted by security; transportation was positively predicted by distance and recreational facilities; and building services of common areas in private buildings had no effect on the environment domain of quality of life for older people.

Practical recommendations have been made to improve the facilities management of common areas in private buildings to ensure the quality of life for older people, including provision of walking assistance, motion or infrared controlled systems and so on. This study contributed to enhance current understanding of the interactions between the older people and their living environment.

This paper aims to examine the effects of travel experience dimensions on tourist satisfaction and destination loyalty.

Data were collected from 457 international tourists visiting Phuket through a convenience sampling method. The structural equation modeling approach by AMOS was used to test the effects.

In case of island destination, beach attraction is not the only factor contributing to tourists’ loyalty, but hospitality of local people also plays an essential component to retain loyal tourists.

This study examined only one construct (i.e. travel experience) affecting tourist satisfaction and destination loyalty.

Tourist experience in beach attractions and local people are the key factors to retain royal tourists.

Quality of beaches and friendliness of local people are important factors to promote island tourism.

Two key factors of tourist experience were found to affect tourists’ loyalty in the case of island destination: beach attractions and local people.

This chapter presents the outcome of an empirical study titled ‘Knowledge Sharing and Transfer (KST) that Really Works: An exploration of KST in Sub-Saharan South African Public Sector Institutions’. Enablers of KST were explored through the lens of lived experiences of managers working at Gautrain Management Agency (GMA), a rail transport public sector operator in South Africa. Qualitative data were collected from 15 managers and analysed using Thematic and Trans Positional Cognition Approach (TPCA) qualitative analytical tools. Four themes, essential originating antecedent factors, complementary people enabling factors, organisational enabling factors and effective KST implementing factors emerged. Rahman’s KST model was adopted as a theoretical framework and used to better understand the study findings. The current study affirms two elements within the theoretical framework, namely, complementary people enabling factors and organisational enabling factors, while the remaining two, essential originating antecedent factors and effective KST implementing factors, were not affirmed. This study contributes a new KST framework that helps business managers understand KST from the South African public sector practitioners’ perspectives, which represents this study’s contribution to the business performance measurement body of knowledge and practice.

The purpose of this paper is to investigate the impact of the importance, assigned by audiences, of factors such as people, movie features, script, price, promotion, and distribution channels (defined as a movie marketing mix) on the audience’s buying intentions, as well as the impact of their buying intentions on word of mouth (WOM). In addition, the intention is to explore the relationship between the preference and frequency of people’s cultural event attendance with their buying intention and the relationship between people with extroverted personalities and WOM.

The data were collected from 904 valid surveys conducted in Beyoglu, one of the important centres for the culture and art life of the Istanbul.

The results show that promotion, actor or actress, and diversity of distribution channels have a positive effect on people’s purchase intention. In addition, the frequency of attendance to cultural events can be determinative of the audience and helpful for industry professionals.

Although there have been a number of studies that examine the simple relationships among some of these variables (movie marketing mix, attendance, purchase intention, WOM, extraversion), there is still a gap in the literature with regard to these variables in an integrated framework. Considering these variables in the same model and analysing the effects of each dimension individually provides a better explanation of consumer purchase intention and post-purchase behaviour in the movie industry. This study extends the previous research by incorporating the concept of movie marketing and consumption by improving the scale with data collected in Istanbul, Turkey.

Based on the cognition–affect–conation pattern, this study explores the factors that affect the intention to use facial recognition services (FRS). The study adopts the driving factor perspective to examine how network externalities influence FRS use intention through the mediating role of satisfaction and the barrier factor perspective to analyze how perceived privacy risk affects FRS use intention through the mediating role of privacy cynicism.

The data collected from 478 Chinese FRS users are analyzed via partial least squares-based structural equation modeling (PLS-SEM).

The study produces the following results. (1) FRS use intention is motivated directly by the positive affective factor of satisfaction and the negative affective factor of privacy cynicism. (2) Satisfaction is affected by cognitive factors related to network externalities. Perceived complementarity and perceived compatibility, two indirect network externalities, positively affect satisfaction, whereas perceived critical mass, a direct network externality, does not significantly affect satisfaction. In addition, perceived privacy risk generates privacy cynicism. (3) Resistance to change positively moderates the relationship between privacy cynicism and intention to use FRS.

This study extends knowledge on people's use of FRS by exploring affect- and cognitive-based factors and finding that the affect-based factors (satisfaction and privacy cynicism) play fully mediating roles in the relationship between the cognitive-based factors and use intention. This study also expands the cognitive boundaries of FRS use by exploring the functional condition between affect-based factors and use intention, that is, the moderating role of resistance to use.

The purpose of this paper is to study the operational process factors that affect successful strategy implementation in the Middle East.

Five operational process factors were studied (resource availability, communication, operational planning, people, control and feedback). Data were collected using a self-administrated questionnaire from employees who implement and/or are responsible for strategy implementation in 17 pharmaceutical companies. In total, 330 questionnaires were distributed, and a total of 259 were responded with a response rate of 78 per cent.

Findings revealed that four of the operational process factors, namely, resource availability, communication, operational planning in addition to control and feedback, strongly affect the success of strategy implementation. Further, resource availability was ascertained to be the most influential factor, followed by control and feedback, then by communication, while people factor showed no effect on the implementation process.

It is advised that, during the implementation phase, company management should provide staff employees with the necessary training and instructions to link employee performance with the overall reward and compensation system in the organization and to strengthen effective communication and coordination.

This is one of the few studies that cover operational process factors and successful strategy implementation and is the first study to test the model on companies in the pharmaceutical sector in the Middle East.