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The purpose of this study is to uncover how peer ostracism (POS) elicits knowledge hiding directed towards ostracizing peers through the intervening role of peer contact quality (PCQ). Moreover, the authors aim to highlight the role of the need to belong (NTB) as a first-order boundary condition in direct and indirect hypothesized paths.

The research opted for a three-wave time-lagged survey design. The data were obtained from the 234 teaching and non-teaching employees working in Higher Educational Sector in Pakistan through random sampling. Mediation and moderated mediation analysis was done by using PROCESS Models 4 and 7.

The results embraced the mediation, moderation and moderated mediation hypotheses. It was noted that POS creates negative exchange relationships. As a result, the ostracized employees withhold knowledge from the predating peer. NTB served as a buffering agent between POS and PCQ, as well as, in the indirect POS, PCQ and peer-directed knowledge hiding relationship.

This research serves as a guideline for management and faculty of Higher Educational Institutions for minimization of POS to promote effective collegial contact quality and curb knowledge hiding.

Although the research in workplace ostracism and knowledge hiding is not new, yet how this association emerges from the viewpoint of peers is not known. This study has added to the literature by answering who is more likely to reciprocate ostracism from peers by having poor quality contact and directing knowledge hiding towards the predator. By this, the authors have added to the limited stream of moderated mediation mechanisms underlying ostracism and knowledge hiding behaviour. In addition, the authors have drawn attention to the importance of peer relationships in higher educational settings.

This study aims to develop a framework that demonstrates the role of social capital in alleviating knowledge hiding behaviour in organisations while also considering the moderating roles of perceived organisational politics and the perceived value of knowledge in this process.

The authors conducted a systematic literature review of research papers on the topic of knowledge hiding to develop a framework for mitigating knowledge hiding.

This paper conceptualises social capital into three interrelated dimensions (e.g. structural, cognitive and relational). Based on the findings of the review, all the three social capital dimensions can potentially mitigate an individual’s propensity towards knowledge hiding. Additionally, the paper integrates two potential moderators: perceived organisational politics and perceived value of knowledge, which could undermine the outcomes of social capital in mitigating knowledge hiding.

Although the proposed framework may provide preliminary insights to practitioners and scholars, one of its key limitations is that it is conceptual. Future empirical research is needed to validate the proposed framework.

Existing research has focused on studying the antecedents and consequences of knowledge hiding. However, scant scholarly work explores how such behaviour can be mitigated. This paper addresses this gap and contributes to understanding how organisations can alleviate the prevalence of knowledge hiding by developing their social capital and by focusing on contextual factors.

This chapter examines whether the racial identification of mixed-race adolescents can be understood through several theories: Status Maximization Theory, the rule of hypodescent, or social identity theory. Status Maximization theory posits that mixed-race adolescents will attempt to identify as the highest racial status group they possibly can. The rule of hypodescent or hypodescent theory, also known as the one-drop rule, is a legacy of the Plantation-era South and prescribes that mixed-race individuals identify as their lowest status racial identity. Social identity theory posits that the higher frequency or quality of contacts with parents or individuals in mixed-race adolescents’ peer networks affect the racial identification of mixed-race adolescents. Also, social identity contends that a mixed-race adolescent's intergroup dynamic (measured here as a child's level of self-esteem, whether there is prejudice at school, and a child's self-concept) dictates how he or she will racially identify. Through analyses of mixed-race adolescents in the National Longitudinal Adolescent Health (Add Health), I find that Asian-white and American-Indian-white adolescents do not status maximize nor abide by hypodescent, while black-white adolescents do not status maximize but do adhere to hypodescent when forced to choose one race. There is no tendency for the frequency or quality of contact with parents, romantic partners, or school composition to affect racial identity, as predicted by social identity theory. Yet, several of the aforementioned social-psychological variables are found to influence the racial identification of mixed-race adolescents. Specifically, whether they felt positively about school, if they experienced prejudice, whether they had higher levels of self-esteem, and if they felt socially accepted by their peers. Another key finding from this research suggests that racial identification for Asian-white and American-Indian-white adolescents are both fluid and optional; this is not the case for black-white adolescents. I conclude by offering the implications of these findings for black-white multiracial individuals.

This study aims to establish the use of active scholar assessment (ASA) in the field of education leadership as a new methodology in ranking administration and leadership journals. The secondary purpose of this study is to respond to the paucity of research on journal ranking in educational administration and leadership.

This empirical study uses on‐line survey research methods with analysis of variance (ANOVA) statistical analysis.

The main findings of this study are: ASA minimizes noted limitations in peer assessment studies; publishing rates and years of service do not significantly influence quality assessment bias; ASA provides a comprehensive and fair assessment of journals; and ASA responds to established criteria as a new, independent system for journal ranking. This study also provides current rankings of educational administration and leadership journals.

This study points to the importance of continued research using ASA in journal assessment in education and other social sciences.

This study provides a new methodology in assessing journal quality, awareness, and importance to the field for journals in educational administration and leadership.

The purpose of this paper is to examine the role of green self-identity, green peer influence, service and product quality of organic food retailers on Indian consumers’ perceived trust and transaction risk.

The sample consisted of consumers purchasing organic food products from organic food retailers. A mix of judgemental and convenience sampling was used.

Green peer influence, perceived organic food quality and service quality had a positive influence on perceived trust towards organic food retailer. Green self-identity had a negative influence on perceived transaction risk, and green peer influence had a positive effect on perceived transaction risk.

The findings can be used by organic food retailers to increase trust by improving organic food brands and service quality at the stores. The organic food market is in nascent stage and consumers’ trust towards organic food retailers is crucial in improving intention to purchase organic food. Peer influence should be used in cultivating trust towards products sold by organic food retailers.

The study adds to existing research by analysing the role of green self-identity, peer influence, organic food and service quality on perceived trust and transaction risk. The results can be used by retailers for marketing organic food brands.

The key purpose of this study is to gain an insight into the quality of the scholarly publishing and refereeing system used by Emerald’s Library and Information Science (LIS) journals from the perspectives of the Arab authors who are publishing in this wide-ranging database. It also tries to provide helpful guidance for authors to fit their authorship for publication.

Of the total 3,846 papers published in Emerald’s LIS journals in the past five years (the beginning of 2011 to the end of 2015), there were only 81 papers (research/technical/conceptual papers and case studies only) authored by Arabs, representing 2.11 per cent of the whole productivity in the discipline of the LIS in Emerald in this period. Corresponding authors (mostly first authors) (n = 73) were contacted to answer the questionnaire of the study. Five of those 73 authors could not be reached because of the lack of validity of their e-mails. Out of the remaining authors (n = 68), 47 returned their valid questionnaires, representing 69.1 per cent of the total number of the Arab authors.

This study revealed that the Arab male authors dominated (78.7 per cent) the publishing in Emerald’s LIS journals in the past five years. Two-thirds of the Arab authors are aged between 36 to 45 years (mostly males with doctoral degrees), followed by those authors (17 per cent) who are aged between 46 to 50 years (mostly males with doctoral degrees) and by those authors (12.8 per cent) aged between 31 to 35 years (all are males and half of them hold a doctorate). The study also found that there was a direct proportionality between the Arab authors’ research experience with the history of publishing in Emerald’s LIS journals because the more research experience they have, the greater the number of their research history of publishing in Emerald. Assistant Professors (44.7 per cent) were found to be the group most frequently publishing in Emeralds’ LIS journals with research experience ranging between 11 and 20 years (mainly with a publishing history of five years), followed by lectures with research experience ranging between 1 and 20 years (mostly with a publishing history of five years) and then associate professors with research experience ranging between 11 and 20 years (mostly with a publishing history of ten years). The findings also found that most Arab authors (80.9 per cent) publishing in Emerald’s LIS journals preferred the sole or single authorship. The co-authorship or co-authored works were not much preferred by many of them. A large number (87.2 per cent) of the Arab authors, who are mainly described as experts and advanced authors in using the Emerald refereeing system, see this system, at least, as good. Regarding the reasons/factors to submit articles to Emerald’s LIS journals, this study revealed that the availability of papers in electronic formats, the journal’s impact factor, the association with the research area, the academic coverage of the journal, abstracting and indexing services, the availability in hard copy, the speed of reviewing, the size of readership, the ease of acceptance and the standing of the editorial board were the most significant reasons and factors to submit articles papers for publication in Emerald. The Arab authors in this study have shown considerable positive attitude and perceptions towards the publishing in Emerald’s LIS journals because all of them, at least, agree that publishing in Emerald can increase the speed of finding information and reduce the use of papers. A very large number of them also showed that such publishing may also help create a wider spread, build confidence, be convenient, secure credibility and be objective. Compared to their positive attitude and perceptions towards the publishing in Emerald’s LIS journals, Arab authors had little negative feelings about the publishing in these journals. A few of them (8.5 per cent) have shown a considerable concern about the time it takes in reviewing their articles because they reported that such publishing requires a long time for the peer review process, and it also needs long communications with the editorial staff; this may affect negatively on the time of the research topic. Not being their first language, a few Arab authors (8.5 per cent) have also shown a considerable concern about the use of English being the publishing language in Emerald, as it requires certain skills needed not only to publish their articles but also to deal with the Emerald system and communicate with editorial staff. Overall, this small percentage did not affect the rest of the authors who described their concerns about this obstacle as modest to some extent. Although there is a lot of enthusiasm for publication in Emerald showed by the Arab authors, there have been also some concerns expressed by them towards that goal. A modest number of the Arab authors suggested that the lack of language skills needed for publishing in Emerald, followed by the lack of patience needed to wait for issuing papers, the technical problems related to the system and its interface and the lack of technical skills needed for publishing, as well as the time needed to be online, were significant to them when looking to publish in Emerald.

The paper investigates the quality of the scholarly publishing and refereeing system used in Emerald’s LIS journals from the perspectives of Arab authors who are publishing in this wide-ranging database. Such topic, to date, has limited previous research, as well as the limited size of the representation of the Arab authors in Emerald’s LIS journals in the past five years, which is due logically to the lack of their research and scientific contributions in this database during this period. Future research could focus on varied contexts or samples, such as other different disciplines and nationalities.

The paper provides valuable insight into the perception about the Emerald’s peer review quality by a very significant client group – academic researchers representing 22 Arab countries.

This study is to be the first one of its kind conducted by one of the Arab authors who has published in Emerald’s LIS journals. Being one of the few studies about the scholarly communication/productivity/collaboration of Arab authors in these journals, this study considers a pioneer one among many studies conducted in scholarly communication, especially with Arab authors.

The purpose of this paper is to examine perceptions of local service change and concepts of change amongst participants in a UK nationwide randomised controlled trial of informal, structured, reciprocated, multidisciplinary peer review with feedback to promote quality improvement: the National Chronic Obstructive Pulmonary Disease Resources and Outcomes Project (NCROP).

The paper takes the form of a qualitative study, involving semi‐structured interviews with 43 hospital respiratory consultants, nurses and general managers at 24 intervention and 11 control NCROP sites. Thematic analysis resulted in adoption of Joss and Kogan's quality indicators as an analytic framework.

The paper finds that peer review was associated with positive changes, which may lead to sustained service improvement. Differences existed in perceptions of change among clinicians and between clinicians and managers. “Generic changes” (e.g. changes in interpersonal relations or cultural changes), were often not perceived as change.

The study highlights the significance of generic change in evaluations of change processes. Most participants were clinicians limiting inter‐professional comparisons. Some clinical staff failed to recognise changes they accomplished or their significance, perceiving change differently to others within their professional group. These findings have implications for policy and research. They should be considered when developing frameworks for assessing quality improvements and staff engagement with change.

This is the first qualitative study exploring participants' experience of peer review for quality improvement in healthcare. The study adds to previous research into UK health service improvement, which has had a more restricted focus on inter‐professional differences.

The purpose of this paper is to systematically identify, appraise and synthesise qualitative research into how working as a peer support worker (PSW) affects personal recovery.

Ten articles were identified through a systematic search of seven databases, grey literature, reference lists, citations and contact with authors in the field. Identified articles were critically appraised and their results synthesised using metaethnography.

There is potential to significantly improve the quality of the research in this field. Four categories were constructed to synthesise the findings of the reviewed studies, which demonstrated that being a PSW has the potential to be both facilitative of and detrimental to personal recovery.

The quality of existing studies varies widely. Further, high-quality research is required to specifically investigate the effects of employment as a PSW on personal recovery.

The findings are tentative in light of the quality of the studies, but should be considered in the employment, training and ongoing support of PSWs and the services they join.

Through its systematic methodology and appraisal of the quality of the studies reviewed, this review adds value to the literature about the effect of working as a PSW on personal recovery. It offers an original synthesis and criteria for measuring the quality of research in this field.

Creating superior customer satisfaction has been considered one of the keys to the firm's success and hence, the antecedents of customer satisfaction have been examined numerous times. However, the link between customer satisfaction and peer‐to‐peer quality, which is deemed a critical component of customer experience quality, has not been spotlighted despite its importance. The purpose of this paper is to propose and test a theoretical model of the relationship among outcome quality, interaction quality, peer‐to‐peer quality, and customer satisfaction as well as these variables’ impacts on customer loyalty.

To test the model, the authors conducted a survey and collected self‐administered data for data analysis. The proposed relationships were then tested using structural equation modeling.

The findings indicate that outcome quality, interaction quality, and peer‐to‐peer quality perceptions significantly influence customer satisfaction, which, in turn, greatly influences customer loyalty. This study shows that outcome quality, interaction quality, and peer‐to‐peer quality should be considered pivotal elements in creating customer satisfaction and that customer satisfaction should be treated as a strategic variable to enhance customer loyalty.

The present study examines the role of familiarity as a moderating variable, finding that outcome quality has a significant influence on customer satisfaction only when patients are familiar with services provided by a hospital. That is, the influence of outcome quality on customer satisfaction becomes greater as customers become more familiar with hospital services, which are characterized as credence services. The finding is noteworthy in that it expands our understanding of the relationship between outcome quality and customer satisfaction.

Predatory publishing is a growing and global issue infecting all scientific domains. Predatory publishers create counterfeit, not (properly) peer-reviewed journals to exploit the open access (OA) model in which the author pays. The plethora of predatory marketing journals along with the sophisticated deceptive practices of their publishers may create total confusion. One of the many highly likely risks of that bewilderment is when peer-reviewed, prestigious marketing journals cite these pseudo-marketing journals. This phenomenon is called citation contamination. This study aims to investigate the extent of citation contamination in the peer-reviewed marketing literature.

Using Google Scholar as a citation gathering tool, this study investigates references to four predatory marketing journals in 68 peer-reviewed marketing journals listed in the 2018 version of the Academic Journal Guide by the Chartered Association of Business Schools (CABSs).

Results indicate that 59 of the 68 CABS-ranked peer-reviewed marketing journals were, up to late January 2021, contaminated by at least one of the four sampled predatory journals. Together, these four pseudo-journals received (at least) 605 citations. Findings from nonparametric statistical procedures show that citation contamination occurred irrespective of the age of a journal or its 2019 Journal Impact Factor (JIF). They also point out that citation contamination happened independently from the fact that a journal is recognized by Clarivate Analytics or not.

This study investigated citations to only four predatory marketing journals in only 68 CABS-listed peer-reviewed marketing journals.

These findings should sound an alarm to the entire marketing community (including academics and practitioners). To counteract citation contamination, recommendations are provided for researchers, practitioners, journal editors and academic and professional associations.

This study is the first to offer a systematic assessment of references to predatory journals in the peer-reviewed marketing literature.