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Article
Publication date: 20 March 2009

Peep Miidla and Konrad Kikas

This paper sets out to describe the results of a four‐year‐long study into the efficiency of Estonian central public libraries.

749

Abstract

Purpose

This paper sets out to describe the results of a four‐year‐long study into the efficiency of Estonian central public libraries.

Design/methodology/approach

The study uses data envelopment analysis (DEA), a non‐parametric linear programming‐based tool to determine the relative efficiency of 20 central public libraries of Estonia. Relative efficiency shows the capacity of an organisation to provide the same output for less expenditure.

Findings

The study finds that 40 per cent of the libraries investigated used their resources effectively. Efficiency scores of the rest of the libraries varied from 0.74 to 0.98, with staff expenditure slack being the main inefficiency factor for half of inefficient libraries.

Originality/value

The results of this research enhance the diagnostic capacity for planning the future activities of Estonian central public libraries and offers insights into using DEA for efficiency measurement and decision‐making in public libraries in general.

Details

Performance Measurement and Metrics, vol. 10 no. 1
Type: Research Article
ISSN: 1467-8047

Keywords

Content available
Article
Publication date: 20 March 2009

Steve Thornton

413

Abstract

Details

Performance Measurement and Metrics, vol. 10 no. 1
Type: Research Article
ISSN: 1467-8047

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