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Journal of Information, Communication and Ethics in Society, vol. 12 no. 3
Type: Research Article
ISSN: 1477-996X

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Article
Publication date: 5 August 2014

Cecili Kwok

The aim of this study is to study the implementation of G2B initiatives for small- and medium-sized enterprises (SMEs) in Hong Kong, focusing on the underlying importance…

Abstract

Purpose

The aim of this study is to study the implementation of G2B initiatives for small- and medium-sized enterprises (SMEs) in Hong Kong, focusing on the underlying importance, benefits and challenges.

Design/methodology/approach

The context of this study was initially established based on comparisons with B2B initiatives. However, it is also learned from the literature that the transformational aspect of e-Government development has not been materialized, whereas the extended web assessment method (EWAM), the three-ring model and DeLone and McLean’s IS success model were therefore identified to derive and build the theoretical G2B success model, thereby developing the online survey instrument of this study. Specifically, a positivist paradigm was adopted to investigate the impact of each G2B success factor on the overall satisfaction with using the G2B systems under examination from the perspective of SMEs, rather than simply placing emphasis on the number of electronic services provided and the investments spent.

Findings

The research findings were compiled based on both the multiple regression analysis and EWAM analysis results, thus making the necessary improvements in the appropriate service aspects of the G2B systems concerned.

Originality/value

The main study concluded that prevalent G2B initiatives in Hong Kong have been largely connected to pursuing conservative paradigms in public service provision. The new e-Government strategic agenda is therefore laid out for increasing the overall transparency of new public management based on the provision of resilient-based public services, thereby advancing the democratic empowerment of all the G2B stakeholders involved and also maximizing the multifold effects of value creations.

Details

Journal of Information, Communication and Ethics in Society, vol. 12 no. 3
Type: Research Article
ISSN: 1477-996X

Keywords

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Article
Publication date: 5 August 2014

Jane See Yin Lim, Shirley Agostinho, Barry Harper and Joe Chicharo

This study aims to investigate the perceptions, acceptance, usage and access to social media by students and academics in higher education in informatics programs in…

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2458

Abstract

Purpose

This study aims to investigate the perceptions, acceptance, usage and access to social media by students and academics in higher education in informatics programs in Malaysia. A conceptual model based on Connectivism and communities of practice (CoPs) learning theory was developed and were used as a basis of mapping the research questions to the design frameworks and the research outcomes. A significant outcome of this study will be the development of a design framework for implementing social media as supporting tools for student engagement and teaching and learning of informatics programs in higher education institutions (HEIs) in Malaysia.

Design/methodology/approach

A mixed-method research methodology with a significant survey research component was employed for this research. This methodology focused on collecting and analyzing quantitative and qualitative data to better understand the research problems. For this study, a mixed-method sequential transformative research strategy based on a QUAN-Qual model was used in the data collection process. Mixed-method research methodology is considered to be most appropriate for this study, as it allows the researcher to gather multiple forms of data from diverse audiences such as educators, administrators and students.

Findings

The findings show the close matched of the ownership, amount of hours spent online, types of social media technologies (SMTs) used and pattern of usage between informatics and non-informatics students. It also shows that many students and instructors have started to explore and accept the use of SMTs as a tool for engaging with their institution and their peers as well as for teaching and learning purposes. Innovative institutions need to understand the critical success factors and the barriers that restrict the implementation of SMTs within the HEI to take advantage of the opportunities offered by SMTs in higher education.

Research limitations/implications

The surveys and interview participant, in part, are self-selecting, so the data collected cannot be claimed to be representative of the population. However, because of the relatively large number of participants, it can be considered that the findings are indicative. Other limitation includes the depth of data that can be collected using this methodology.

Practical implications

There is wide range of social media usage in educational settings now being reported, but many issues are still unexamined. Limited studies have been focusing on the educators’ readiness, acceptance or refusal in integrating social media into their courses, the perceived effectiveness of the tools and student outcomes for their learning. The central outcome of this research will be the development of a design framework that will be used as a guide for Malaysian HEIs and informatics academics to engage students using SMTs in creating effective learning communities for informatics programs.

Social implications

The framework will have implication for the social interaction and engagement of students with their institution.

Originality/value

Very little work has been reported on student and academic engagement, their perspectives and perceived effectiveness of social media usage in higher education, especially in the Malaysia context. Most of the research focused only on the quantitative research with students from universities in the USA and Australia, with an emphasis mainly on student’s perception and acceptance. There are calls for more research to examine how social media is perceived and accepted by students and academics for teaching and learning, especially in Malaysia.

Details

Journal of Information, Communication and Ethics in Society, vol. 12 no. 3
Type: Research Article
ISSN: 1477-996X

Keywords

To view the access options for this content please click here
Article
Publication date: 5 August 2014

Aidrina binti Mohamed Sofiadin

The purpose of this paper is to present a descriptive literature review and a classification scheme for studies on sustainable development, e-learning and Web 3.0 that…

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1224

Abstract

Purpose

The purpose of this paper is to present a descriptive literature review and a classification scheme for studies on sustainable development, e-learning and Web 3.0 that contribute toward sustainable e-learning. The aims are to discover and highlight some ideas on developing a sustainable learning in higher education in Malaysia.

Design/methodology/approach

The paper examines the elements of e-learning, technology, application, sustainable development and teaching and learning principles that contribute toward a sustainable e-learning through a descriptive literature review approach and a classification scheme.

Findings

The findings show that even though sustainable e-learning research is still limited, contributions to sustainable e-learning were recognized and some ideas and perspectives for the development of a sustainable e-learning framework were identified. Furthermore, this paper identified the gaps in the findings; therefore, this paper will try to minimize these gaps through the initial sustainable e-learning framework.

Originality/value

The paper is expected to provide further ideas of developing a sustainable e-learning framework, as well as the importance of a sustainable e-learning to provide quality learning through technology, application, sustainable development and teaching and learning principles perspectives.

Details

Journal of Information, Communication and Ethics in Society, vol. 12 no. 3
Type: Research Article
ISSN: 1477-996X

Keywords

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Article
Publication date: 5 August 2014

Karthik Vilapakkam Nagarajan

– The purpose of this paper is to examine institutional influences on the customer service (CS) and complaints handling (CH) practices of the Australian Internet industry.

Abstract

Purpose

The purpose of this paper is to examine institutional influences on the customer service (CS) and complaints handling (CH) practices of the Australian Internet industry.

Design/methodology/approach

The study adopted a qualitative research methodology using semi-structured interview as a research method. The study was informed by constructivist/interpretive research paradigm approaches to knowledge. Eleven senior executives from key Internet industry stakeholder organizations were interviewed.

Findings

Using the neo-institutional theory lens, this study found that the institutional forces (regulatory, customer and competition pressures) played a pivotal role in bringing all Internet industry stakeholders together to address CS/CH shortcomings in the old Telecommunications Consumer Protection (TCP) Code 2007. This led to significant changes to the CS/CH practices detailed in the revised TCP Code 2012. The study findings revealed that frequent and fateful collaborations between central institutional actors have led to the emergence of organizational fields. The actors identified in the emerging organizational fields actively influence the CS/CH practices and the subsequent implementation of the practices in vLISPs.

Research limitations/implications

The study focused on the functional aspects of service quality (SQ). Technical aspects of SQ is equally important, and future research needs to consider both aspects of SQ when assessing overall performance of vLISPs.

Practical implications

The study findings encourage vLISP managers to continue collaboration with external stakeholders and develop customer-friendly practices that deliver desirable CS/CH outcomes.

Social implications

The study findings revealed that when all vLISP industry stakeholders collaborate with each other on a focal issue, there is noticeable progress towards development of CS practices that will contribute to a better CS experience.

Originality/value

An evidence-based approach was used towards understanding and explaining how and why institutional actors of technology-based service organizations act together. A significant contribution arising from this study is the identification and discussion of emerging organizational fields comprising the central actors in the Internet industry. These emerging organizational fields have the potential to develop into mature organizational fields and inform future CS/CH practices and consumer protection policies in the Australian Internet industry.

Details

Journal of Information, Communication and Ethics in Society, vol. 12 no. 3
Type: Research Article
ISSN: 1477-996X

Keywords

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Article
Publication date: 5 August 2014

Rahkman Ardi and Dominika Maison

The purpose of this study is to explain cross-cultural differences in online self-disclosure (SD) between Indonesians, who live in a highly collectivist culture, and Poles…

Abstract

Purpose

The purpose of this study is to explain cross-cultural differences in online self-disclosure (SD) between Indonesians, who live in a highly collectivist culture, and Poles – a hierarchical individualist culture. Various psychological factors have been taken into consideration, such as the need for popularity (NfP), the need to belong (NtB) and self-esteem (SE).

Design/methodology/approach

This study was designed as a quantitative study. First, a one-way ANOVA was performed to compare online SD and specific behaviours online between Indonesians and Poles. Second, correlational analysis between online SD and other psychological factors (NfP, NtB, SE) was conducted.

Findings

Indonesians were more likely than Poles to disclose information on Facebook. On the other hand, Poles showed a tendency to disclose more positive content than Indonesians. It was also found that SE was significantly correlated with positive content of online SD for both countries. Furthermore, online SD on Facebook is more closely associated with NfP than NtB.

Research limitations/implications

This study possesses several limitations in regard to the lack of generalization; this is due to the choice in scales and the sampling procedure. Thereby, further studies must take into consideration the proportion of genders, the differences in the construction of the “self” between individualist and collectivist cultures and the interpretation of culture orientation based on the primary data. Furthermore, several results related to the online SD would need to be verified by further studies to get a holistic explanation.

Originality/value

The current research is for all means and purposes original, as it investigates the differences of online behaviours between cultures – Polish and Indonesian – basing on the premise that there are crucial differences between collectivist and individualist cultures. No prior articles attempted the comparison between those nationalities in online behaviour.

Details

Journal of Information, Communication and Ethics in Society, vol. 12 no. 3
Type: Research Article
ISSN: 1477-996X

Keywords

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Article
Publication date: 3 March 2020

Tomayess Issa, Pedro Isaias and Piet Kommers

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191

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Journal of Information, Communication and Ethics in Society, vol. 18 no. 2
Type: Research Article
ISSN: 1477-996X

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Article
Publication date: 14 November 2016

Tomayess Issa, Pedro Isaías and Piet Kommers

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3463

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Journal of Information, Communication and Ethics in Society, vol. 14 no. 4
Type: Research Article
ISSN: 1477-996X

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Article
Publication date: 26 October 2018

Pedro Isaías, Tomayess Issa and Piet Kommers

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391

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Journal of Information, Communication and Ethics in Society, vol. 16 no. 4
Type: Research Article
ISSN: 1477-996X

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Book part
Publication date: 24 October 2018

Tony L. Henthorne

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Tourism in Cuba
Type: Book
ISBN: 978-1-78743-902-3

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