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Article
Publication date: 4 February 2019

Employees’ preferences for services and facilities offered in serviced offices

Rianne Appel-Meulenbroek, Mike van de Kar, Pauline van den Berg and Theo Arentze

Serviced offices are popular, offering many services and facilities to attract tenants. As research showed that most business centres occupy similar buildings, services…

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Abstract

Purpose

Serviced offices are popular, offering many services and facilities to attract tenants. As research showed that most business centres occupy similar buildings, services are important to differentiate. All kinds of people use them (from freelancers to employees of large corporates) and their characteristics are likely to influence how they value different services. This study aims to identify which services/facilities are perceived as most important and whether end-user characteristics explain differences between users regarding these preferences. Serviced office owners and operators can use the insights obtained from this study to differentiate their product offer from competitors and aim for specific tenant market segments.

Design/methodology/approach

Data were collected through a questionnaire among 137 end-users in 13 serviced offices in The Netherlands. With principal component analysis, 31 services and facilities could be reduced to six independent factors and four additional services. Multiple regression analysis was used to determine effects of user characteristics (employee demographics, job characteristics and reasons for using serviced offices) on perceived importance of each service/facility (factor).

Findings

Results showed that organisational characteristics had little effect on perceived importance of services and facilities. Especially the time spent at the office and the reasons for using it showed effects on importance of different services and facilities. Amenities like a gym and childcare were not deemed important by most of the respondents.

Originality/value

So far, research on office users focused largely on single-tenant offices and large corporates. Serviced offices have only been studied from the supply side until now.

Details

Facilities, vol. 37 no. 1/2
Type: Research Article
DOI: https://doi.org/10.1108/F-10-2017-0098
ISSN: 0263-2772

Keywords

  • User studies
  • Regression analysis
  • Service provision
  • Value management
  • Co-working
  • Serviced offices

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Article
Publication date: 9 November 2015

Corporate real estate risks: A survey on risk perception amongst corporate real estate practitioners

Ruben Bartelink, Rianne Appel-Meulenbroek, Pauline van den Berg and Ellen Gehner

The purpose of this paper is to identify the corporate real estate (CRE) risks that might influence the added value of CRE to the shareholder value of an organization and…

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Abstract

Purpose

The purpose of this paper is to identify the corporate real estate (CRE) risks that might influence the added value of CRE to the shareholder value of an organization and to analyze if there are differences in perception of these risks according to job and company specifics of the respondents.

Design/methodology/approach

A literature study was carried out to identify the CRE risks. In addition, a number of interviews were held with CRE specialists to complete the list of risks. An inventory of the risk perception was gathered by making use of a survey among 70 end-users, 16 CRE consultants and 2 CRE academics. Differences are analyzed making use of Kruskal–Wallis tests, Mann–Whitney U tests and t-tests.

Findings

In total, 43 risks in six different categories were identified. It turned out that the risk perception differentiates the most per geographical location or industry segment. The size of the organization (number of employees) does not appear to influence the way in which the risks are perceived.

Practical implications

This paper provides CRE managers and risk managers with a basis for a risk register that contributes to identification of possible CRE risks. Besides, it enables a comparison of their risk perception with industry peers.

Originality/value

Earlier research concerning CRE risk management approached the subject from a specific point of view, but did not provide a CRE risk list using an integral perspective and covering multiple topics. Also, this paper provides insights in how CRE risk management is perceived in practice.

Details

Journal of Corporate Real Estate, vol. 17 no. 4
Type: Research Article
DOI: https://doi.org/10.1108/JCRE-09-2015-0020
ISSN: 1463-001X

Keywords

  • Shareholder value
  • Survey
  • Corporate real estate management
  • Risk identification
  • Risk perception
  • Corporate risk management

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Book part
Publication date: 12 January 2021

Toward a Religious Institutionalism: Ontologies, Teleologies and the Godding of Institution*

Roger Friedland

In this paper, I compare Theodore Schatzki’s practice theory, the existential phenomenology of Martin Heidegger upon whom Schatzki drew in its formation, and my own theory…

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Abstract

In this paper, I compare Theodore Schatzki’s practice theory, the existential phenomenology of Martin Heidegger upon whom Schatzki drew in its formation, and my own theory of institutional logics which I have sought to develop as a religious sociology of institution. I examine how Schatzki and I both differently locate our thinking at the level of practice. In this essay I also explore the possibility of appropriating Heidegger’s religious ontology of worldhood, which Schatzki rejects, in that project. My institutional logical position is an atheological religious one, poly-onto-teleological. Institutional logics are grounded in ultimate goods which are praiseworthy “objects” of striving and practice, signifieds to which elements of an institutional logic have a non-arbitrary relation, sources of and references for practical norms about how one should have, make, do or be that good, and a basis of knowing the world of practice as ordered around such goods. Institutional logics are constellations co-constituted by substances, not fields animated by values, interests or powers.

Because we are speaking against “values,” people are horrified at a philosophy that ostensibly dares to despise humanity’s best qualities. For what is more “logical” than that a thinking that denies values must necessarily pronounce everything valueless? Martin Heidegger, “Letter on Humanism” (2008a, p. 249).

Details

On Practice and Institution: Theorizing the Interface
Type: Book
DOI: https://doi.org/10.1108/S0733-558X20200000070002
ISBN: 978-1-80043-413-4

Keywords

  • Schatzki
  • Heidegger
  • being
  • god
  • institutional logic
  • substance

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Article
Publication date: 21 June 2011

High performance work systems: the gap between policy and practice in health care reform

Sandra G. Leggat, Timothy Bartram and Pauline Stanton

Studies of high‐performing organisations have consistently reported a positive relationship between high performance work systems (HPWS) and performance outcomes. Although…

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Abstract

Purpose

Studies of high‐performing organisations have consistently reported a positive relationship between high performance work systems (HPWS) and performance outcomes. Although many of these studies have been conducted in manufacturing, similar findings of a positive correlation between aspects of HPWS and improved care delivery and patient outcomes have been reported in international health care studies. The purpose of this paper is to bring together the results from a series of studies conducted within Australian health care organisations. First, the authors seek to demonstrate the link found between high performance work systems and organisational performance, including the perceived quality of patient care. Second, the paper aims to show that the hospitals studied do not have the necessary aspects of HPWS in place and that there has been little consideration of HPWS in health system reform.

Design/methodology/approach

The paper draws on a series of correlation studies using survey data from hospitals in Australia, supplemented by qualitative data collection and analysis. To demonstrate the link between HPWS and perceived quality of care delivery the authors conducted regression analysis with tests of mediation and moderation to analyse survey responses of 201 nurses in a large regional Australian health service and explored HRM and HPWS in detail in three case study organisations. To achieve the second aim, the authors surveyed human resource and other senior managers in all Victorian health sector organisations and reviewed policy documents related to health system reform planned for Australia.

Findings

The findings suggest that there is a relationship between HPWS and the perceived quality of care that is mediated by human resource management (HRM) outcomes, such as psychological empowerment. It is also found that health care organisations in Australia generally do not have the necessary aspects of HPWS in place, creating a policy and practice gap. Although the chief executive officers of health service organisations reported high levels of strategic HRM, the human resource and other managers reported a distinct lack of HPWS from their perspectives. The authors discuss why health care organisations may have difficulty in achieving HPWS.

Originality/value

Leaders in health care organisations should focus on ensuring human resource management systems, structures and processes that support HPWS. Policy makers need to consider HPWS as a necessary component of health system reform. There is a strong need to reorient organisational human resource management policies and procedures in public health care organisations towards high performing work systems.

Details

Journal of Health Organization and Management, vol. 25 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/14777261111143536
ISSN: 1477-7266

Keywords

  • Health care
  • Public sector reform
  • Organizational performance
  • Australia

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Article
Publication date: 1 December 1967

The Library World Volume 69 Issue 6

ANYONE who might have looked in at one of the windows of the “pavilion” at Churchill College in Cambridge in the late evening of September 11th, 1967, would have witnessed…

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Abstract

ANYONE who might have looked in at one of the windows of the “pavilion” at Churchill College in Cambridge in the late evening of September 11th, 1967, would have witnessed a rather remarkable event—a group of British and Scandinavian librarians performing with great sincerity a stirring musical interpretation of “Bobby Bingo”, using a variety of instruments ranging from potato pots and wine glasses to combs and human voices.

Details

New Library World, vol. 69 no. 6
Type: Research Article
DOI: https://doi.org/10.1108/eb009525
ISSN: 0307-4803

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Article
Publication date: 6 August 2020

Residential properties with green living concept: what drives consumers to buy?

Rames Sivadasan, Farzana Quoquab, Jihad Mohammad and Rohaida Basiruddin

The purpose of this study is to investigate consumers’ buying intentions (BIs) towards sustainable properties with green living concept (GLC). It also aims to examine the…

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Abstract

Purpose

The purpose of this study is to investigate consumers’ buying intentions (BIs) towards sustainable properties with green living concept (GLC). It also aims to examine the dynamic relationships between environmental advertisements (EAd), green brand positioning (GBP), attitude towards environmental responsibility (ER) and consumers’ sustainable properties BI in the Malaysian context.

Design/methodology/approach

Data were collected via online questionnaire survey, which yielded 143 completed usable responses. Structural equation modelling–partial least squares (Smart PLS, version 3) was used to analyse the data.

Findings

The findings of this study revealed that EAd and GBP significantly affect consumers’ attitude towards ER, which in turn affects consumers’ BI of the sustainable properties with GLC.

Practical implications

This study suggests that without inculcating a positive attitude towards the environment among consumers, it becomes a daunting task to drive consumers to purchase sustainable properties in Malaysia. Thus, the marketers should focus on green promotional activities to attract more customers to buy sustainable properties with GLCs. Moreover, it is suggested to target the right market segment to secure more sales.

Social implications

The findings of this study will enable the government and the social marketers to understand the drivers of buying sustainable properties with GLC, which in turn will contribute to the higher environmental welfare.

Originality/value

This study is among the pioneers to examine consumers’ sustainable property purchase intention. It provides significant insights for the social marketers and policymakers to understand how to motivate consumers to purchase sustainable properties with GLCs. Moreover, this study has investigated few comparatively new links such as the direct effect of EAd and GBP on attitude towards environmental responsibility and the mediating effect of attitude towards environmental responsibility between environmental stimuli and consumer’s sustainable properties BI.

Details

International Journal of Ethics and Systems, vol. 36 no. 3
Type: Research Article
DOI: https://doi.org/10.1108/IJOES-04-2020-0042
ISSN: 2514-9369

Keywords

  • Green brand positioning
  • Sustainable property buying intention
  • Environmental advertisement
  • Attitude towards environmental responsibility

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