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Article
Publication date: 1 February 2021

Paula R. Dempsey

The purpose of this study is to learn what factors liaison librarians in academic research libraries consider in determining whether to refer chat reference patrons to…

Abstract

Purpose

The purpose of this study is to learn what factors liaison librarians in academic research libraries consider in determining whether to refer chat reference patrons to subject specialists.

Design/methodology/approach

Subject specialists were asked what policies guided their decisions to refer to a specialist and then assessed unreferred chat session transcripts both within and outside their specializations to determine need for a referral.

Findings

Few respondents were guided by formal policies. Contrary to an initial hypothesis, subject area was not a key factor in referring chat. A broader set of criteria included reference interviewing, provision of relevant resources and information literacy instruction. Respondents valued both the depth that subject specialists can provide to reference interactions and the ability of a skilled generalist to support information literacy.

Research limitations/implications

Findings are most applicable to large, public doctoral universities with liaison librarian programs. Assignment of respondents to subject specialist categories was complicated by their broad range of background and expertise.

Practical implications

The study contributes new understanding of referrals to subject specialists who have potential to guide development of formal referral policies in academic library virtual reference services.

Originality/value

The study is the first empirical examination of chat reference referral decisions.

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Article
Publication date: 1 December 2002

Holly Stec Dankert and Paula R. Dempsey

What began as peer training instruction sessions for DePaul University librarians has grown into an electronic knowledge base available 24 × 7 for ongoing staff…

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Abstract

What began as peer training instruction sessions for DePaul University librarians has grown into an electronic knowledge base available 24 × 7 for ongoing staff development. Using Blackboard course management software, DePaul University Libraries developed peer to peer instruction to keep communication open among staff members at all eight campus libraries while sharing subject expertise among librarians and sharpening skills needed in group and one‐on‐one instruction. In order to facilitate continued communication between librarians at different campuses at DePaul University, an annual program of structured peer training sessions was developed and implemented within the last two years to provide ongoing professional development.

Details

Reference Services Review, vol. 30 no. 4
Type: Research Article
ISSN: 0090-7324

Keywords

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Book part
Publication date: 1 January 2006

Paula R. Dempsey

This study uses a microanalysis of interaction approach to study how interactive service workers collaborate with one another in conversations to construct their…

Abstract

This study uses a microanalysis of interaction approach to study how interactive service workers collaborate with one another in conversations to construct their professional identity in the face of the rapid contextual change. The data consist of (1) a complex written exchange downloaded from an Internet listserv and (2) a mechanically recorded conversation and detailed transcript showing the exact sequence of turns in the conversation, overlapping utterances, laughter, and speech errors. Everyday descriptions in these conversations reveal how knowledge workers produce and reproduce professional identity and a shared culture in the ways they: (1) categorize themselves and other workers, (2) amend or collaborate on each other's characterizations of clients, and (3) negotiate local policies and rules as they intersect with professional values and emotional boundaries. The results demonstrate a need for opportunities to integrate the increasing complexity of interactive service into professional identity as a response to technological and social change.

Details

Advances in Library Administration and Organization
Type: Book
ISBN: 978-0-7623-1410-2

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Book part
Publication date: 1 January 2006

Abstract

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Advances in Library Administration and Organization
Type: Book
ISBN: 978-0-7623-1410-2

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Book part
Publication date: 1 January 2006

Dana W. R. Boden is an associate professor, and has been a subject specialist liaison librarian for the College of Agricultural Sciences and Natural Resources and the…

Abstract

Dana W. R. Boden is an associate professor, and has been a subject specialist liaison librarian for the College of Agricultural Sciences and Natural Resources and the Research and Extension Centers at the University of Nebraska-Lincoln for over 20 years. As liaison to five departments in the College of Agricultural Sciences and Natural Resources, she received her B.S. from Western Kentucky University; M.S.L.S. from the University of Kentucky; and Ph.D. in Educational Administration from the University of Nebraska-Lincoln.

Details

Advances in Library Administration and Organization
Type: Book
ISBN: 978-0-7623-1410-2

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Article
Publication date: 10 December 2019

Ralph H. Jansen, Cheryl L. Bowman, Sean Clarke, David Avanesian, Paula J. Dempsey and Rodger W. Dyson

This paper aims to review national aeronautics and space administration (NASA’s) broad investments in electrified aircraft propulsion (EAP). NASA investments are guided by…

Abstract

Purpose

This paper aims to review national aeronautics and space administration (NASA’s) broad investments in electrified aircraft propulsion (EAP). NASA investments are guided by an assessment of potential market impacts, technical key performance parameters, and technology readiness attained through a combination of studies, enabling fundamental research and flight research.

Design/methodology/approach

The impact of EAP varies by market and NASA is considering three markets as follows: national/international, on-demand mobility and short-haul regional air transport. Technical advances in key areas have been made that indicate EAP is a viable technology. Flight research is underway to demonstrate integrated solutions and inform standards and certification processes.

Findings

A key finding is that sufficient technical advances in key areas have been made, which indicate EAP is a viable technology for aircraft. Significant progress has been made to reduce EAP adoption barriers and further work is needed to transition the technology to a commercial product and improve the technology, so it is applicable to large transonic aircraft.

Practical implications

Significant progress has been made to reduce EAP adoption barriers and further work is needed to transition the technology to a commercial product and improve the technology, so it is applicable to large transonic aircraft.

Originality/value

This paper will review the activities of the hybrid gas-electric subproject of the Advanced Air Transport Technology Project, the Revolutionary Vertical Lift Technology Project and the X-57 Flight Demonstration Project, and discuss the potential EAP benefits for commercial and military applications. This paper focuses on the vehicle-related activities, however, there are related NASA activities in air space management and vehicle autonomy activities, as well as a breakthrough technology project called the Convergent Aeronautics Solutions Project. The target audience is people interested in EAP.

Details

Aircraft Engineering and Aerospace Technology, vol. 92 no. 5
Type: Research Article
ISSN: 1748-8842

Keywords

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Book part
Publication date: 15 April 2020

Helen Jefferson Lenskyj

Abstract

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The Olympic Games: A Critical Approach
Type: Book
ISBN: 978-1-83867-776-3

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Book part
Publication date: 15 February 2021

Raquel Chafloque-Cespedes, Aldo Alvarez-Risco, Paula-Viviana Robayo-Acuña, Carlos-Antonio Gamarra-Chavez, Gabriel-Mauricio Martinez-Toro and Wagner Vicente-Ramos

This chapter is designed with the aim to determine the influence of sociodemographic variables on the capacity to generate social enterprises, such as sex, the student’s

Abstract

This chapter is designed with the aim to determine the influence of sociodemographic variables on the capacity to generate social enterprises, such as sex, the student’s country, if only they study or if they study and work, as well as if they participate or direct a social enterprise in university students of Latin American business schools. This research adopted an inductive quantitative approach using a questionnaire. The participants were university students of business schools from Colombia, Mexico and Peru. Second-generation structural equation method (SEM-PLS) was used to analyse the results, using the SmartPLS 3.2.7 software applied to data on 3,739 university students. The results suggest that the entrepreneur role, labour situation, country and sex have a moderating effect in the relation between entrepreneurial orientation and entrepreneurial intention. Also, by using resampling technique Bootstrapping (5,000 times,p < 0.01), significance of the trajectory coefficients (beta) and effect size of the coefficients (beta) were measured to demonstrate significance. Finally, with this research the authors ascertain that entrepreneurial orientation positively influences entrepreneurial intention. thus explaining 42.4% of its variance. This chapter is the first attempt on investigating in university students of Latin American business schools about factors of entrepreneurship orientation and entrepreneurship intention, and has strong potential to contribute to development of policies and strategies to promote the growth of entrepreneurship activities in the universities.

Details

Universities and Entrepreneurship: Meeting the Educational and Social Challenges
Type: Book
ISBN: 978-1-83982-074-8

Keywords

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Book part
Publication date: 20 July 2005

Odin L. Jurkowski

Higher education, and in particular libraries, have changed significantly over the last decade due to the adoption of technological advancements such as the Internet and…

Abstract

Higher education, and in particular libraries, have changed significantly over the last decade due to the adoption of technological advancements such as the Internet and the World Wide Web. The multitude of ways patrons can interact with librarians and library resources has been only the latest step in a very long process which started with traditional snail mail and the phone. As educators, librarians have always been interested in using new tools to improve services. These services are increasingly being made available to patrons who do not physically enter a library building. This paper looks at what library services are currently being offered to students at a distance in order to better plan for the future.

Details

Advances in Library Administration and Organization
Type: Book
ISBN: 978-1-84950-338-9

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Book part
Publication date: 7 December 2017

Rick Burton

Abstract

Details

Sport Business in Leading Economies
Type: Book
ISBN: 978-1-78743-564-3

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