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Article
Publication date: 22 April 2002

Paul R. Murphy and James M. Daley

While mail surveys continue to be a widely used research technique, relatively little empirical research exists that assesses their effectiveness among industrial…

Abstract

While mail surveys continue to be a widely used research technique, relatively little empirical research exists that assesses their effectiveness among industrial (commercial) organizations. To address this literature void, the present paper reports the findings from a mail survey of international freight forwarders. More specifically, this paper investigates the influence of postcard prenotification with respect to response rates, response speed, response quality, response bias, and response cost effectiveness. The paper also discusses implications of the results and offers suggestions for further research.

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American Journal of Business, vol. 17 no. 1
Type: Research Article
ISSN: 1935-5181

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Article
Publication date: 1 June 1998

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09600039110004025. When citing…

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Abstract

This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09600039110004025. When citing the article, please cite: Paul R. Murphy, Richard F. Poist, (1991), “Skill Requirements of Senior-level Logisticians: Practitioner Perspectives”, International Journal of Physical Distribution & Logistics Management, Vol. 21 Iss: 3, pp. 3 - 14.

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International Journal of Physical Distribution & Logistics Management, vol. 28 no. 4
Type: Research Article
ISSN: 0960-0035

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Article
Publication date: 1 January 1992

Paul R. Murphy, James M. Daley and Douglas R. Dalenberg

Presents a contemporary baseline study of US‐based internationalfreight forwarders. Provides much needed information on industrycharacteristics, which should reduce the…

Abstract

Presents a contemporary baseline study of US‐based international freight forwarders. Provides much needed information on industry characteristics, which should reduce the occurrences of managers making important distribution decisions based only on conjecture, subjective perceptions and commonly held assumptions. Addresses three research questions, focusing on the selected demographic characteristics of US‐based forwarders; the differences between “pure” forwarders (those concentrating primarily on consolidating shipments for international water transport) and “diversified” forwarders (those providing other intermediary services, those deriving a noticeable portion of revenues from air shipments); and the forwarders′ views as to the primary reason for shippers using their companies. Describes methodology and analyses, results and implications.

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International Journal of Physical Distribution & Logistics Management, vol. 22 no. 1
Type: Research Article
ISSN: 0960-0035

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Article
Publication date: 1 March 1993

Paul R. Murphy

International marketing practices cannot be successful without awell‐run logistics system. Because a country′s logistical“friendliness” or logistical “unfriendliness”can…

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1381

Abstract

International marketing practices cannot be successful without a well‐run logistics system. Because a country′s logistical “friendliness” or logistical “unfriendliness” can have a profound impact on the efficiency of cross‐border trade, one of the most important decisions in international trade involves which country(ies) to serve. Reports on a study of US exporters designed to learn about logistically friendly and logistically unfriendly countries. Logistical friendliness is important information in the development of a four‐step process for managing international logistics systems.

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Logistics Information Management, vol. 6 no. 3
Type: Research Article
ISSN: 0957-6053

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Article
Publication date: 1 May 2003

Paul R. Murphy and Richard F. Poist

The present paper adds to the relatively limited empirical literature involving green logistics by comparing US and non‐US firms with respect to select propositions…

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9804

Abstract

The present paper adds to the relatively limited empirical literature involving green logistics by comparing US and non‐US firms with respect to select propositions regarding environmental issues, practices, and strategies. For a majority of propositions evaluated, the study results indicate that US and non‐US firms tend to share similar perspectives and practices regarding the management of environmental logistics. The study results also tend to confirm literature suggestions that green concerns will broaden the scope of logistics as well as influence the way logistics managers do their jobs.

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Supply Chain Management: An International Journal, vol. 8 no. 2
Type: Research Article
ISSN: 1359-8546

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Article
Publication date: 1 September 1989

Paul R. Murphy, Douglas R. Dalenburg and James M. Daley

A mail survey was conducted among 535 worldwide water ports andwater carriers to learn about (1) the importance of various portselection factors and (2) the influence of…

Abstract

A mail survey was conducted among 535 worldwide water ports and water carriers to learn about (1) the importance of various port selection factors and (2) the influence of contemporary trade issues on international port operations. Analysis of 134 responses (25 per cent response rate) revealed general agreement among respondents in terms of port selection factors, with equipment availability and loss and damage record ranked as most important. However, there was little agreement among survey participants concerning the influence of contemporary trade issues. Comparison by respondent nationality (US, non‐US) revealed that US interests oppose an increase in the value of the US dollar; US respondents also indicate that ports are not secure from terrorist actions. Comparison by primary function (ports, carriers) found substantial disagreement on operational issues and personnel issues.

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International Journal of Physical Distribution & Materials Management, vol. 19 no. 9
Type: Research Article
ISSN: 0269-8218

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Article
Publication date: 1 April 2001

Paul R. Murphy and James M. Daley

Provides results from a recent empirical study of US‐based international freight forwarders (IFFs). Compares IFF demographics with those from previous empirical research…

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3432

Abstract

Provides results from a recent empirical study of US‐based international freight forwarders (IFFs). Compares IFF demographics with those from previous empirical research and finds that the IFF industry is still dominated by small companies and that IFFs continue to diversify their revenue bases. Presents information concerning contemporary issues affecting the forwarding industry and finds that IFFs generally view the Internet as a complement to, rather than a substitute for, EDI.

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International Journal of Physical Distribution & Logistics Management, vol. 31 no. 3
Type: Research Article
ISSN: 0960-0035

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Article
Publication date: 1 December 2005

A. Michael Knemeyer and Paul R. Murphy

This paper provides a comparison of users and providers of third‐party logistics (3PL) services with respect to relationship marketing elements, such as trust and…

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4343

Abstract

Purpose

This paper provides a comparison of users and providers of third‐party logistics (3PL) services with respect to relationship marketing elements, such as trust and communication, as well as relationship marketing outcomes, such as retention and recovery.

Design/methodology/approach

Constructs for the relationship marketing elements and outcomes were derived from the extant literature and modified to reflect the nature of 3PL arrangements. The relevant data were collected from separate, but consistent, mail surveys that were sent to users of 3PL services as well as providers of 3PL services.

Findings

The results indicate statistically significant differences between 3PL users and providers across eight of nine relationship marketing elements, with the lone non‐significant comparison involving the communication construct. There are also statistically significant differences between 3PL users and providers for each of the four relationship marketing outcomes.

Research limitations

Although the present study utilized previously validated relationship marketing elements and outcomes, future research could examine other relationship marketing elements and outcomes. Future research could also investigate relationship marketing issues through dyads/matched pairs of 3PL users and providers.

Originality/value

This manuscript examines 3PL with respect to theories and/or frameworks that comes from outside the logistics discipline, an approach advocated by Stock. Moreover, the paper adds to Moore's 3PL/relationship marketing research by investigating relationship elements and outcomes. The current paper adds to the rather limited literature that incorporates both 3PL user and provider perspectives.

Details

International Journal of Physical Distribution & Logistics Management, vol. 35 no. 10
Type: Research Article
ISSN: 0960-0035

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Article
Publication date: 1 March 1991

Paul R. Murphy and Richard F. Poist

With logistics increasingly adopting a strategic orientation inmany firms, senior‐level logisticians must possess certain skills inorder to successfully manage the…

Abstract

With logistics increasingly adopting a strategic orientation in many firms, senior‐level logisticians must possess certain skills in order to successfully manage the logistics function. This article argues that the contemporary senior‐level logistics manager needs to be proficient in three categories namely: business, logistics and management skills. The purpose of this research is to report the results of a survey of US logistics managers designed to assess the importance of business, logistics, and management skills. Management skills emerged as the most important of the three, followed by logistics and business skills. These findings suggest that contemporary senior‐level logistics executives must be managers first and logisticians second. In addition, the emphasis on management skills suggests that high‐ranking logistics executives may have the opportunity of rising to top management positions such as the Chief Executive Officer – a career path unheard of two decades ago.

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International Journal of Physical Distribution & Logistics Management, vol. 21 no. 3
Type: Research Article
ISSN: 0960-0035

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Article
Publication date: 1 April 1999

Paul R. Murphy and James M. Daley

Summarizes previous logistics research into the benefits of, and barriers to, electronic data interchange (EDI). Argues that information management in general, and EDI in…

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3027

Abstract

Summarizes previous logistics research into the benefits of, and barriers to, electronic data interchange (EDI). Argues that information management in general, and EDI in particular, is vitally important for today’s international freight forwarder. Presents the findings from empirical studies of international freight forwarders and customers of international freight forwarders with respect to EDI benefits and barriers. Suggests that numerous opportunities exist for further research into EDI benefits and barriers across various logistics constituencies.

Details

International Journal of Physical Distribution & Logistics Management, vol. 29 no. 3
Type: Research Article
ISSN: 0960-0035

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