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Article
Publication date: 11 October 2018

Ruggero Sainaghi, Rodolfo Baggio, Paul Phillips and Aurelio G. Mauri

This paper aims to provide a review of hotel performance within the hospitality and tourism research domain. The authors use network analysis to examine two research…

Abstract

Purpose

This paper aims to provide a review of hotel performance within the hospitality and tourism research domain. The authors use network analysis to examine two research questions. The first relates to ascertaining general trends within the hotel performance literature, and the second focuses on identifying the salient streams and sub-topics.

Design/methodology/approach

Articles were selected according to three criteria: keywords, journals and year of publication. The analysis embraces 20 years (1996-2015). These choices assure a wide coverage of the literature. Using these three criteria, the sample includes 1,155 papers. For the analysis, the authors created a network of papers designated as nodes, and the citations among the papers as links. A network approach recognizes the internal structure of the network by identifying groups of nodes (papers) that are more densely connected between themselves than to other nodes within the network (modules, clusters or communities).

Findings

The authors found 761 papers that were “connected” studies within the network. By contrast, 34 per cent of the sample (394 papers) consists of “unconnected” studies. Excluding outliers, the net sample was 734 articles. The authors identify 14 clusters, which they break down into several sub-topics. The authors conclude by providing some conclusions regarding trends and future research directions. With regards to salient topics, cross-citation and network analysis provide a detailed picture of where the literature comes from and where it currently stands. Conclusions are articulated at the theoretical and empirical levels.

Originality/value

Compared with previous hotel performance reviews, the approach followed by this study enables the discovery of an analytical research map, which is able to identify both clusters and sub-topics populating each segment. Researchers are able to position their work and identify issues that are in growth and decline.

Details

International Journal of Contemporary Hospitality Management, vol. 32 no. 2
Type: Research Article
ISSN: 0959-6119

Keywords

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Article
Publication date: 3 June 2019

Allard C.R. Van Riel, Jie J. Zhang, Lee Phillip McGinnis, Mohammad G. Nejad, Milos Bujisic and Paul A. Phillips

While innovative service systems may create substantial value for certain stakeholders, they often destroy value for others. This value paradox frequently leads to…

Abstract

Purpose

While innovative service systems may create substantial value for certain stakeholders, they often destroy value for others. This value paradox frequently leads to unsustainable service systems. The purpose of this paper is to explore the use of multiple theories to pinpoint and explain these value paradoxes, build a framework allowing potentially more sustainable value configuration of service systems and develop an agenda for future research. The framework is illustrated with examples from the hospitality industry.

Design/methodology/approach

The paper draws on prevalent theories and approaches, including service-dominant logic, business modeling, transaction cost economics, stakeholder theory, configuration theory and set theory, to develop a value configuration framework.

Findings

In a service system, the configuration of resources and relationships between these resources (i.e. the set of value propositions for various stakeholders of the system) determines which stakeholders will gain and which will lose and to what extent. For that reason, insight into the range of possible service configurations – or business models – will help decision makers consider the effects on various stakeholders, and, where possible, set their priorities right and make their businesses more sustainable. The research produces a rich research agenda.

Research limitations/implications

Examples from hospitality allow an in-depth examination of a range of dynamic configurational and technological innovations, but some idiosyncratic characteristics of the context may impede the wider applicability of the conceptual framework. Future research could complement this work by studying other service sectors.

Practical implications

The paper aims to provide decision makers in the service industry with a conceptual tool to explore, diagnose and, if needed, adjust the value configuration of their service operations. In practice, this tool may help explicate the service system configuration, thus helping managers determine their organizations’ desired positioning in terms of value creation and destruction, and to choose strategic directions by adapting configurations.

Social implications

Legislation and regulations are being adapted to various new service configurations. This paper attempts to – at least conceptually – distinguish different service configurations, allowing policy makers to identify the value trade-offs between stakeholders, including society at large.

Originality/value

Previous research focused primarily on value creation by innovative services and business models. Value creation for one stakeholder, however, could lead to value destruction for another. Taking this paradox into consideration may result in more open service ecosystems that explicitly consider sustainability and value implications in multiple dimensions and for a broader group of stakeholders.

Details

Journal of Service Management, vol. 30 no. 3
Type: Research Article
ISSN: 1757-5818

Keywords

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Book part
Publication date: 20 June 2008

Jean J. Boddewyn

Most years, several AIB members are elected as AIB Fellows on account of their excellent international business scholarship, and/or past service as AIB President or…

Abstract

Most years, several AIB members are elected as AIB Fellows on account of their excellent international business scholarship, and/or past service as AIB President or Executive Secretary. The Fellows are in charge of electing Eminent Scholars as well as the International Executive and International Educator (formerly, Dean) of the Year, who often provide the focus for Plenary Sessions at AIB Conferences. Their history since 1975 covers over half of the span of the AIB and reflects many issues that dominated that period in terms of research themes, progresses and problems, the internationalization of business education and the role of international business in society and around the globe. Like other organizations, the Fellows Group had their ups and downs, successes and failures – and some fun too!

Details

International Business Scholarship: AIB Fellows on the First 50 Years and Beyond
Type: Book
ISBN: 978-0-7623-1470-6

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Article
Publication date: 1 December 1999

Paul A. Phillips

Performance measurement is an important managerial activity that is of key concern to the hotel general manager. Unfortunately, there has been a paucity of hospitality…

Abstract

Performance measurement is an important managerial activity that is of key concern to the hotel general manager. Unfortunately, there has been a paucity of hospitality related research to assess the appropriateness of existing hotel performance measurement systems in use. This conceptual paper shows how a performance measurement system has the potential to deliver competitive advantage. This paper speculates that competitive advantage can be achieved if inputs, processes, outputs, markets, environmental characteristics are congruent with business objectives.

Details

International Journal of Contemporary Hospitality Management, vol. 11 no. 7
Type: Research Article
ISSN: 0959-6119

Keywords

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Article
Publication date: 1 October 2000

Paul A. Phillips

Improving the interface between strategic and financial planning should be an essential objective of the planning process. However, does sophistication really matter…

Abstract

Improving the interface between strategic and financial planning should be an essential objective of the planning process. However, does sophistication really matter? Based on a survey of 100 hotels, the aim of this article is to explore the issue of whether a well‐developed interface between strategic planning and the finance function actually provides any added value. The added value in this study is measured by enhanced performance (efficiency, effectiveness and adaptability), which is a primary objective for any enterprise.

Details

Management Decision, vol. 38 no. 8
Type: Research Article
ISSN: 0025-1747

Keywords

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Article
Publication date: 1 December 2006

Paul Bazin, Norman Desmarais and Janice Schuster

The purpose of this paper is to examine Providence College's experience in organizing, creating, and implementing the library's collection management system.

Abstract

Purpose

The purpose of this paper is to examine Providence College's experience in organizing, creating, and implementing the library's collection management system.

Design/methodology/approach

The paper discusses the need for and the development of a collection management system to help make decisions regarding the cancellation and retention of periodical titles.

Findings

The collection management system provided the librarians with information required to integrate the periodicals collection. It allows the academic departments to manage the periodical titles in their respective areas and to make decisions about which periodical titles they would like the library to subscribe or to cancel. It allows the library to inventory the collection.

Originality/value

The paper provides insight into the integration of a collection management system and would be useful to those involved in that field who are looking to follow suit.

Details

Library Management, vol. 27 no. 9
Type: Research Article
ISSN: 0143-5124

Keywords

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Article
Publication date: 1 December 1999

Paul A. Phillips and Luiz Moutinho

Strategic planning is currently back in vogue as a key managerial process. However, despite the voluminous amount of strategic planning literature there has been a paucity…

Abstract

Strategic planning is currently back in vogue as a key managerial process. However, despite the voluminous amount of strategic planning literature there has been a paucity of research that has measured planning effectiveness. This paper proposes a diagnostic tool developed for hotels called the strategic planning index (SPI) that measures planning effectiveness. Six factors were found to be critical to effective planning: planning implementation; future performance; past performance; functional coverage; reliance on analytical techniques; and staff planning assistance.

Details

International Journal of Contemporary Hospitality Management, vol. 11 no. 7
Type: Research Article
ISSN: 0959-6119

Keywords

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Article
Publication date: 1 December 2001

Maria M. Johnstone, Paul S. Phillips and Antony R. Denman

An extensive radon remediation programme in National Health Service properties in Northamptonshire has been conducted since 1992 and has resulted in many buildings with…

Abstract

An extensive radon remediation programme in National Health Service properties in Northamptonshire has been conducted since 1992 and has resulted in many buildings with raised levels being identified and remediated. In the autumn of 1997, several of the remediated properties were surveyed in order to determine the viability of the remedial measures and the dose reduction to staff. The initial assumption that reduction factors in radon levels would be greater than reduction factors in radiation dose per person was partially confirmed. This was due to the part‐time working patterns of staff and their mobility during working hours.

Details

Environmental Management and Health, vol. 12 no. 5
Type: Research Article
ISSN: 0956-6163

Keywords

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Article
Publication date: 1 August 2000

Nicholas J. Barnes and Paul S. Phillips

Outlines some of the benefits that can arise through partnership working between higher education institutions and other local organisations in the environment sector…

Abstract

Outlines some of the benefits that can arise through partnership working between higher education institutions and other local organisations in the environment sector. Aims to contribute to the debate on sustainability by highlighting the capacity for partnerships to “unlock” value retained within single organisations. Argues for the need for more creativity in the ways in which HEIs interact with other organisations in the environment sector, in order to harness mutually‐advantageous opportunities. The situation in Northamptonshire (central England) is described and case studies are included to demonstrate some local successful partnership‐based projects and to highlight the wider approach. Suggests this approach can offer considerable scope for the personal development of academics and to benefit HEIs, the local communities they serve and the economies they operate within. States, in addition, that partnership working can significantly contribute to the process of sustainable management within HEIs and external organisations by promoting the effective use of human resources, information and finance for environmentally beneficial activity.

Details

International Journal of Sustainability in Higher Education, vol. 1 no. 2
Type: Research Article
ISSN: 1467-6370

Keywords

Content available
Article
Publication date: 1 September 2005

Abstract

Details

Soldering & Surface Mount Technology, vol. 17 no. 3
Type: Research Article
ISSN: 0954-0911

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