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Article
Publication date: 5 June 2017

Thanawut Limpanitgul, Pattana Boonchoo, Somboon Kulviseachana and Supawadee Photiyarach

The purpose of this paper is to empirically examine the moderating role of organisational culture on the relationship between empowerment and the three dimensions of…

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Abstract

Purpose

The purpose of this paper is to empirically examine the moderating role of organisational culture on the relationship between empowerment and the three dimensions of organisational commitment amongst flight attendants working in a collectivist organisation and an individualist organisation.

Design/methodology/approach

Data were collected from a sample of 439 Thai cabin service attendants from two major flag-carrier airlines (one based in Thailand and the other based in the USA) using self-administered questionnaires. Structural equation modelling was utilised to examine the hypotheses.

Findings

Overall, the findings revealed associations between empowerment and organisational commitment in both sample groups. Nonetheless, the extent and direction to which empowerment influenced the different dimensions of organisational commitment differed significantly.

Research limitations/implications

Cross-sectional study of Thai employees may limit generalisability of the findings to other contexts.

Practical implications

In use of empowerment for developing employee commitment to organisation, practitioners should take organisational culture into consideration. As such, relationship is weakened or strengthened based on whether the organisation is more individualist- or collectivist-oriented in its organisational culture. In an individualistic context, organisations can foster affective commitment through empowerment more easily than in a collectivist context. On the contrary, in a collectivist organisational context, it is easier to build normative commitment among employees through empowerment than to do it in an individualist context.

Originality value

Provide empirical evidence in regards to the role of organisational culture in conditioning the relationship between empowerment and organisational commitment in a non-Western context.

Details

International Journal of Culture, Tourism and Hospitality Research, vol. 11 no. 2
Type: Research Article
ISSN: 1750-6182

Keywords

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Article
Publication date: 27 July 2017

Vassilios Stouraitis, Pattana Boonchoo, Mior Harris Mior Harun and Markos Kyritsis

Success in export ventures has been linked to managerial capabilities. The purpose of this paper is to examine the influence of exporting motivators on managerial…

Abstract

Purpose

Success in export ventures has been linked to managerial capabilities. The purpose of this paper is to examine the influence of exporting motivators on managerial perceptions of UK manufacturing small and medium-sized enterprises (SMEs) by investigating the links between export motivators and decision bias (i.e. predictable behavior).

Design/methodology/approach

Based on the Uppsala and resource-based view perspectives (using a sample of the UK’s independent manufacturing SMEs and utilizing a survey, correlation analysis, and factor analysis), this study finds and describes the effect of the most recurrent motivators and clusters of motivators from the literature on the SMEs’ decision to export by investigating the dimensions (research, external, reactive).

Findings

This study finds that export motivators can be separated into specific dimensions leading to potential selection bias. In addition, the importance of size, knowledge of foreign markets, and unsolicited orders show an association with the perceptions of motivator stimuli toward specific dimensions (research, external, reactive).

Practical implications

Government policy and SME export strategy need to understand managerial perceptions and bias better in order to allocate resources efficiently toward stimulating exporting.

Originality/value

The literature and empirical work on the topic have been fragmented and conflicting focusing on specific motivators but not necessarily explaining the selection or origin of motivators even less on SMEs. Dimensions have not been taken into account as clusters of motivators.

Details

Journal of Small Business and Enterprise Development, vol. 24 no. 4
Type: Research Article
ISSN: 1462-6004

Keywords

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Article
Publication date: 13 April 2020

Sasithorn Suwandee, Aurathai Lertwannawit, Olimpia C. Racela and Pattana Boonchoo

This study applies social network theory to examine the moderating effects of two online social media network characteristics, namely homophily and consensus, on the…

Abstract

Purpose

This study applies social network theory to examine the moderating effects of two online social media network characteristics, namely homophily and consensus, on the influence of negative electronic word of mouth (NeWOM) and of firm crisis response on consumer attitude toward a company.

Design/methodology/approach

Hypotheses were tested using a mixed-model experimental design of three between-subjects factors, including manipulations of homophily (high vs low), consensus (high vs low), and firm crisis response (accommodative vs defensive), and one repeated measure within-subjects factor of attitude toward the company at three different points in time (A0, A1, A2). Data were collected from 328 Thai participants who were randomly assigned to one of the eight experimental conditions.

Findings

High homophily and high consensus online social media network conditions worsen the negative impact of NeWOM on consumer attitudes. However, high homophily and high consensus strengthen the positive influence of an accommodative response in regaining favorable attitude toward the company. Low homophily and low consensus negate the impact of the firm's defensive response, preventing any further deterioration of attitude toward the company.

Practical implications

Marketers need to understand the relational patterns among members of online social media networks in order to assess the extent to which consumers are influenced by others in the network. In doing so, the firm can better anticipate and manage the impact of NeWOM and can launch an appropriate response strategy that optimizes the recovery, or minimizes the deterioration, of lost company image and reputation.

Originality/value

This study provides a dynamic view of consumer attitudes and highlights the substantial impact that others in the online social media network have on consumers' evaluation of NeWOM and of firm recovery efforts.

Details

Asia Pacific Journal of Marketing and Logistics, vol. 33 no. 1
Type: Research Article
ISSN: 1355-5855

Keywords

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Article
Publication date: 5 July 2013

Pattana Boonchoo, Nigel Wadeson and Denise Tsang

The purpose of this paper is to explore empirically whether there are meaningful relationships between key entrepreneurial marketing (EM) variables and the demographic…

Abstract

Purpose

The purpose of this paper is to explore empirically whether there are meaningful relationships between key entrepreneurial marketing (EM) variables and the demographic characteristics of the organization and its manager.

Design/methodology/approach

The data were gathered from a sample of 369 hotels from all regions of Thailand through the use of a postal survey. Several multiple regression models were used to test the relationships in the study. Interaction terms were added to some models to test the moderating effects of major demographic variables on various EM attributes.

Findings

The study shows which types of hotels and which types of managers were associated with EM characteristics. The results indicate that demographic characteristics, such as age, size, location, experience, and gender, significantly explain sets of entrepreneurial marketing variables. It was found, for instance, that both a young hotel and a large hotel are positively associated with entrepreneurial marketing, while owner management is positively associated with market orientation and negatively associated with growth aspirations but has no significant relationship with entrepreneurial orientation.

Originality/value

The paper provides a comprehensive overview of selected relationships between key EM dimensions in the existing literature. It is suggested that future research involves a more in‐depth exploration of some of the relationships found in this study.

Details

Journal of Research in Marketing and Entrepreneurship, vol. 15 no. 1
Type: Research Article
ISSN: 1471-5201

Keywords

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