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The difficulties in designing and implementing successful technological systems which support business objectives, good work practices and high quality outcomes are well known. Discusses the “modernisation” of the Australian Taxation Office – an ambitious ten‐year programme of organizational and tech‐nological change – which has its origins in the need for re‐equipment and the recognition that the new systems must support the way in which the Taxation Office would work in the future. Review of the programme mid‐term shows considerable success, but also areas where it has been difficult to achieve some of the aims. In spite of the participatory framework, participants tend to feel that technology has driven the process, rather than business or workplace requirements. In particular, some initiatives have impacted negatively on workers, and it has been difficult to integrate the implementation of new systems with the design of better work practices. Recognition of these problems has encouraged the development of new approaches to work and systems design, and considerable further organizational and structural change.

President Bill Clinton has had many opponents and enemies, most of whom come from the political right wing. Clinton supporters contend that these opponents, throughout the Clinton presidency, systematically have sought to undermine this president with the goal of bringing down his presidency and running him out of office; and that they have sought non‐electoral means to remove him from office, including Travelgate, the death of Deputy White House Counsel Vincent Foster, the Filegate controversy, and the Monica Lewinsky matter. This bibliography identifies these and other means by presenting citations about these individuals and organizations that have opposed Clinton. The bibliography is divided into five sections: General; “The conspiracy stream of conspiracy commerce”, a White House‐produced “report” presenting its view of a right‐wing conspiracy against the Clinton presidency; Funding; Conservative organizations; and Publishing/media. Many of the annotations note the links among these key players.

This paper aims to explore how and why the emerging literature in clinical psychology on the “successful psychopath” precedes the escalating middle class framing of the contemporary corporation as a monster and points towards an increasingly credible version of systemic psychopathy.

Discourse analysis is used to isolate three distinct but interrelated argument forms in which the basic assertion is that “the corporation is a psychopath”. All three argument forms insist that the corporation lacks a conscience and point to a toxic schism on the boundary between the organization and its stakeholders or publics.

In Argument Form I, successful psychopaths enter and rise to prominence in the flexible, hypercompetitive context of the contemporary corporation. Once ensconced within the corporation, in Argument Form II, the psychopath creates the conditions for a scam which, when detected, gives rise to a flurry of breathless and very public corporate scandals. Argument Form III follows from II. In it the rogues and scoundrels – those increasingly caught in the high beams of a corporate scandal – once in positions of power and authority seek out allies, stifle those who would oppose them and begin to legitimize their scams as “business as usual.” Systemic psychopathy emerges when the appeal to “business as usual” conceals scams and supports conscienceless behavior.

This paper explains why increasingly, members of the middle class, those who in the past stood behind the corporation, are less than shocked to hear it characterized as a psychopath. The paper concludes with the implications of the intensifying portrayal of the dark side of the corporation for researchers studying the changing relationship between society and business.

The spouses or partners of serving members of the UK Armed Forces are often subject to similar constraints to those of enlisted personnel. This paper aims to examine the experiences and wellbeing of a group of army wives. In particular, it focuses on their shared experiences of consumer vulnerability and related challenges, exploring the extent to which membership of military wives’ communities can help them to cope.

Using an interpretivist approach, data were collected through four focus group discussions involving 30 army wives, and seven individual in-depth interviews.

The paper highlights shared experiences of consumer vulnerability and demonstrates how army wives’ approaches to coping incorporate both individual and community-based approaches. It proposes that communities of coping develop within the army wives community, providing women with both practical and emotional support.

The paper acknowledges that there is a range of factors that will impact military spouses’ experiences of consumer vulnerability and strategies for coping. This heterogeneity was difficult to capture within a small exploratory study.

The UK Government should consider their duties towards military spouses and children. This would entail a significant cultural shift and recognition of military personnel’s caring responsibilities.

This research contributes to understandings regarding the potentially shared nature of both consumer vulnerability and coping strategies. The study introduces the relevance of communities of coping to consumer contexts, highlighting how members can benefit from both practical and emotional support.