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A critical step in all benchmarking methodologies is “to determine what to benchmark.” Although benchmarking methodologies have been noted in the literature, the need has arisen for the development of structured approaches to determine priority improvement needs. The purpose of this paper is to provide a framework for determining improvement needs in higher education benchmarking.

The paper makes use of the analytic hierarchy process to develop a framework. The application of the framework is demonstrated through a case study.

The framework discussed in this paper is consensus-based, allows different viewpoints to be integrated, and promotes input to and ownership of the decision making process and its outcomes. The feedback of the participants confirmed the usefulness of the approach.

The previous research has established that determining improvement needs in benchmarking was mostly unsystematic and ad hoc based. And failures in precisely determining improvement needs can result in a lack of alignment between processes to be benchmarked and strategic priorities of higher education institutions (HEIs). The developed framework can help determine priority improvement needs aligned with the strategic priorities of the HEI.

Since continual improvement is an essential element of all quality initiatives, the framework provides a starting point for benchmarking as well as other improvement initiatives such as total quality management.

The aim of this study is to test a technological solution to two traditional limitations of information sharing between law enforcement agencies: data quality and privacy concerns.

Entity Analytics Software (EAS) was tested in two studies with North American law enforcement agencies. In the first test, duplicated cases held in a police record system were successfully identified (4.0 percent) to a greater extent than the traditionally used software program (1.5 percent). This resulted in a difference of 11,954 cases that otherwise would not have been identified as duplications. In the second test, entity information held separately by police and border officials was shared anonymously between these two organizations. This resulted in 1,827 alerts regarding entities that appeared in both systems; traditionally, this information could not have been shared, given privacy concerns, and neither agency would be aware of the relevant information held by the other. Data duplication resulted in an additional 1,041 alerts, which highlights the need to use technological solutions to improve data quality prior to and during information sharing.

The current study demonstrated that EAS has the potential to merge data from different technologically based systems, while identifying errors and reducing privacy concerns through anonymization of identifiers.

While only one potential technological solution (EAS) was tested and organizations must consider the potential expense associated with implementing such technology, the implications resulting from both studies for improved awareness and greater efficiency support and facilitate information sharing between law enforcement organizations.

The purpose of this paper is to evaluate technological strategies (i.e. online training and university safety system) used at one southeastern four-year university to enhance campus safety. This paper investigates if an online training influenced rape myth acceptance (RMA) and if participation in the university safety system was associated with perceptions of campus safety.

Data from college students were collected via a survey that was distributed through the school’s e-mail system. The survey asked respondents about their perceptions of safety, experiences on campus, attitudes, and utilization of campus resources. In total, 1,583 students participated in the survey. Analyses were limited to 889 respondents not missing data.

RMA did not differ between those who completed the online training and those who did not complete the training. Regarding perceptions of campus safety, respondents who opted to receive emergency notifications were not significantly different from those who did not receive the notifications. Respondents who had the safety application felt safer on campus compared to those who did not have the application. Respondents who participated in the training, received notifications, and had the application felt safer on campus.

This study highlights the potential utility of the safety application as well as the limited effect of the online education program on RMA.

The following is an annotated list of materials dealing with information literacy including instruction in the use of information resources, research, and computer skills related to retrieving, using, and evaluating information. This review, the twenty‐second to be published in Reference Services Review, includes items in English published in 1995. After 21 years, the title of this review of the literature has been changed from “Library Orientation and Instruction” to “Library Instruction and Information Literacy,” to indicate the growing trend of moving to information skills instruction.

In the novel, The Member of the Wedding, Carson McCullers probes the American malaise through the longings of a young adolescent girl. Twelve‐year‐old Frankie no longer sees the world as round and inviting as a school globe. No, the world is huge and cracked and turning a thousand miles an hour. Indeed, the world seems separate from herself. In the midst of chaos, Frankie sees her brother's upcoming wedding as a chance to feel connected, to feel that she matters. The story focuses on Frankie's efforts to be a “member of the wedding,” as she recognizes, “they are the we of me.”

Algermissen, Virginia, Penny Billings, Sandra Grace, Barbara Guidry, and John Blair. “Subminute Telefacsimile for ILL Document Delivery.” Information Technology and Libraries, I (Sept., 1982), 274–5.

Graphic novels can contribute to effective content area reading on social studies topics such as the American Revolution. This action research study’s purpose was to examine student recall of facts, enjoyment of reading, and interest in the topic when using graphic novels as compared to illustrated nonfiction prose in social studies content area reading. Twenty-two fifth grade students (13 females, 9 males) in a public school in a Midwestern state participated in the study. Half of the students read about the Boston Massacre and Patrick Henry through graphic novels and read about Paul Revere and the Boston Tea Party with illustrated nonfiction texts, with the other half doing the opposite. The mean number of correct ideas recalled by students two weeks after reading two books in the graphic novel condition was 8.6 compared to 7.1 for the nonfiction prose condition with a medium effect size. Students rated their reading enjoyment significantly higher in the graphic novel condition indicating that graphic novels should be employed more often into the school curriculum. Suggestions for integrating graphic novels into the curriculum are provided along with other ways to take action.

The purpose of this paper is to investigate the impact of investor confidence on mutual fund performance in two relatively vulnerable but leading emerging markets, India and Pakistan.

A pooled ordinary least squared (OLS) model is used to look at two alternative measures of investor confidence and test for the relationship between investor confidence and mutual fund returns. To check the robustness of the findings, the authors also implement two-stage least squares and generalized method of moments techniques to control for unobserved heterogeneity, simultaneity and dynamic endogeneity problems in the regressors.

The paper finds that the returns of mutual funds are positively associated with investor confidence and an interaction effect exists between investor confidence and persistence in performance. The paper also confirms that returns from mutual funds are associated with different fund characteristics such as fund size, turnover, expense, liquidity, performance persistence and the fund’s age. These findings remain robust to alternative model specifications and measures of investor confidence.

While the previous literature mainly focuses on mutual fund characteristics and the macroeconomic determinants of mutual fund returns, this paper demonstrates that investor confidence plays an important role in determining mutual fund performance. The authors attribute this finding to two relatively unique features of the emerging markets in the study. A lack of awareness of mutual funds as being a low-cost investment vehicle and the interplay of cultural and behavioral changes have prevented investor’s savings from being channeled into investment products, away from gold or property.

In this paper, I synthesize the prior psychology literature on ego depletion and apply this literature to an auditing setting. Ego depletion refers to a reduced desire or ability to use self-control in task performance due to using self-control on prior tasks. I focus on the likely causes and consequences of depletion in an auditing setting, as well as means of mitigating depletion and recovering self-control resources. While ego depletion theory is prevalent in the psychology literature, little is known about whether or how ego depletion affects professionals on meaningful task performance. As a result, this synthesis is aimed at stimulating future ego depletion research in accounting, and specifically auditing, by surveying existing literature and applying this literature to an auditing setting. Further, I develop 13 questions for future research to investigate. My synthesis reveals that ego depletion likely has a pervasive effect in an auditing setting, and can hinder auditors’ judgment and decision-making (JDM) quality. Therefore, this synthesis helps to provide a greater understanding of the impact of auditing tasks on individuals, and refines both auditor JDM and ego depletion theories.

The Sanitary Committee of a certain County Council, strong with the strength of recent creation, have lately been animated by a desire to distinguish themselves in some way, and, proceeding along the lines of least resistance, they appear to have selected the Public Analyst as the most suitable object for attack. The charge against this unfortunate official was not that he is incompetent, or that he had been in any way negligent of his duties as prescribed by Act of Parliament, but simply and solely that he has the temerity to reside in London, which city is distant by a certain number of miles from the much favoured district controlled by the County Council aforesaid. The committee were favoured in their deliberations by the assistance of no less an authority than the “Principal” of a local “Technical School”;—and who could be more capable than he to express an opinion upon so simple a matter? This eminent exponent of scientific truths, after due and proper consideration, is reported to have delivered himself of the opinion that “scientifically it would be desirable that the analyst should reside in the district, as the delay occasioned by the sending of samples of water to London is liable to produce a misleading effect upon an analysis.” Apparently appalled by the contemplation of such possibilities, and strengthened by another expression of opinion to the effect that there were as “good men” in the district as in London, the committee resolved to recommend the County Council to determine the existing arrangement with the Public Analyst, and to appoint a “local analyst for all purposes.” Thus, the only objection which could be urged to the employment of a Public Analyst resident in London was the ridiculous one that the composition of a sample of water was likely to seriously alter during the period of its transit to London, and this contention becomes still more absurd when it is remembered that the examination of water samples is no part of the official duty of a Public Analyst. The employment of local scientific talent may be very proper when the object to be attained is simply the more or less imperfect instruction of the rising generation in the rudiments of what passes in this country for “technical education”; but the work of the Public Analyst is serious and responsible, and cannot be lightly undertaken by every person who may be acquainted with some of the uses of a test‐tube. The worthy members of this committee may find to their cost, as other committees have found before them, that persons possessing the requisite knowledge and experience are not necessarily indigenous to their district. Supposing that the County Council adopts the recommendation, the aspirations of the committee may even then be strangled in their infancy, as the Local Government Board will want to know all about the matter, and the committee will have to give serious and valid reasons in support of their case.