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1 – 10 of 619
Article
Publication date: 3 April 2019

Kerry Chipp, E. Patricia Williams and Adam Lindgreen

By combining consumer culture theory and service dominant logic, this study proposes that value might be understood as value-in-acquisition, such that value outcomes…

Abstract

Purpose

By combining consumer culture theory and service dominant logic, this study proposes that value might be understood as value-in-acquisition, such that value outcomes result from the acquisition process in which broader social forces shape the exchange process.

Design/methodology/approach

This study addresses low-income consumers, for whom societal arrangements strongly determine service interactions. Qualitative interviews reveal service value processes and outcomes for low-income consumers during acquisition processes.

Findings

For low-income consumers, inclusion, status, resource access and emotional relief represent key value outcomes. Important value processes shape those value outcomes, reflecting broader societal arrangements at macro, meso and micro levels. Marketing constitutes an institutional arrangement that establishes an empowered “consumer” role. Value processes are hindered if consumers sense that their agency in this role is diminished, because marketing interactions give precedence to other social roles.

Research limitations/implications

Marketing should be studied as an institutional arrangement that shapes value creation processes during acquisition. Micro-level value processes have important implications for service quality and service value. Value outcomes thus might be designed in the acquisition process, not just for the offering.

Practical implications

The acquisition process for any good or service should be designed with its own value proposition, separate to the core product or service. Careful design of value processes during acquisition could mitigate conflict between social roles and those of consumption.

Originality/value

There is value in the acquisition process, independent of the value embedded in the goods and services.

Details

European Journal of Marketing, vol. 53 no. 11
Type: Research Article
ISSN: 0309-0566

Keywords

Open Access
Article
Publication date: 14 March 2022

Luke McCully, Hung Cao, Monica Wachowicz, Stephanie Champion and Patricia A.H. Williams

A new research domain known as the Quantified Self has recently emerged and is described as gaining self-knowledge through using wearable technology to acquire information…

Abstract

Purpose

A new research domain known as the Quantified Self has recently emerged and is described as gaining self-knowledge through using wearable technology to acquire information on self-monitoring activities and physical health related problems. However, very little is known about the impact of time window models on discovering self-quantified patterns that can yield new self-knowledge insights. This paper aims to discover the self-quantified patterns using multi-time window models.

Design/methodology/approach

This paper proposes a multi-time window analytical workflow developed to support the streaming k-means clustering algorithm, based on an online/offline approach that combines both sliding and damped time window models. An intervention experiment with 15 participants is used to gather Fitbit data logs and implement the proposed analytical workflow.

Findings

The clustering results reveal the impact of a time window model has on exploring the evolution of micro-clusters and the labelling of macro-clusters to accurately explain regular and irregular individual physical behaviour.

Originality/value

The preliminary results demonstrate the impact they have on finding meaningful patterns.

Details

Applied Computing and Informatics, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2634-1964

Keywords

Book part
Publication date: 1 April 2004

Joshua M Price

Critical race theory is a contemporary legal movement composed of progressive scholars, primarily people who identify as people of color, who seek to challenge racism in…

Abstract

Critical race theory is a contemporary legal movement composed of progressive scholars, primarily people who identify as people of color, who seek to challenge racism in American society. In their writing, they explore the many ways in which racism infuses American institutions, popular culture, commonsense beliefs, pervades interaction and cuts to the core of the American psyche. One of the central challenges that any person, scholar, activist faces in the U.S. is the peculiar nature of contemporary discourse on race. Often times, much of white America treats racism as if it were a thing of the past, an article of a time when the racial caste system was explicitly upheld and defended, either in the form of slavery, explicitly racist immigration laws (like the Chinese Exclusion Act), the Jim Crow laws, or when Native Americans were massacred by Union soldiers. Contemporary anti-racist work constantly confronts this denial of racism from a large segment of America.2 This denial of racism is one in which many people seem to have developed something of a psychic investment. Since the critical race theorists are working in a scholar-activist anti-racist vein, they also have to confront this massive self-delusion or mythic self-understanding.

Details

Studies in Law, Politics and Society
Type: Book
ISBN: 978-1-84950-262-7

Article
Publication date: 21 March 2008

Patricia Williams

The manner in which information is used and communicated in the medical environment has been revolutionized by the introduction of electronic storage, manipulation and…

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Abstract

Purpose

The manner in which information is used and communicated in the medical environment has been revolutionized by the introduction of electronic storage, manipulation and communication of information. This change has brought with it many challenges in information security. This research seeks to propose a practical application, the capability maturity model (CMM), to meet the needs of medical information security practice.

Design/methodology/approach

This paper builds on previous work by the author using the Tactical Information Governance for Security model developed for the medical setting. An essential element of this model is the ability to assess current capability of a practice to meet the needs of security and to identify how improvements can be made. Existing CMM models are reviewed to inform construction of an operational framework for capability assessment.

Findings

An operational capability framework for assessing security capability in medical practice, based on CMM principles, is presented. An example of the use of this framework is modelled using backup to provide proof of concept.

Practical implications

In an environment that is reliant on doctors and non‐technical staff to implement security, an operational framework to improve practice though capability evaluation is needed. The framework presents activities in simple, non‐technical terms and separates these activities into discrete sections resulting in improvement that can be easily managed and implemented.

Originality/value

The operational framework developed demonstrates how practical security practice improvement can be achieved in a medical environment, whilst meeting strategic objectives, best practice and external validation. This paper develops this process through exploration and application of existing CMMs.

Details

Information Management & Computer Security, vol. 16 no. 1
Type: Research Article
ISSN: 0968-5227

Keywords

Content available
Article
Publication date: 17 June 2011

Patricia Williams

22

Abstract

Details

Quality in Ageing and Older Adults, vol. 12 no. 2
Type: Research Article
ISSN: 1471-7794

Book part
Publication date: 10 May 2017

Stan Apps and Tova Cooper

This paper argues that Charles Reznikoff’s autobiography, Family Chronicle: An Odyssey from Russia to America, presents Jewish law as an ethical alternative to U.S. law…

Abstract

This paper argues that Charles Reznikoff’s autobiography, Family Chronicle: An Odyssey from Russia to America, presents Jewish law as an ethical alternative to U.S. law. The autobiography illustrates how Jewish law refuses to let social and economic hierarchies compromise its emphasis on truth-finding and the speedy resolution of legal troubles. Family Chronicle tragically portrays the Reznikoff family’s inability to exert equal bargaining power with its landlords, something commercial lease law assumes they can do. Reznikoff’s autobiography suggests that the United States can better realize its democratic principles by revising commercial lease law to reflect the tenant-centered approach of residential lease law.

Details

Studies in Law, Politics, and Society
Type: Book
ISBN: 978-1-78714-344-9

Keywords

Book part
Publication date: 9 December 2003

Abstract

Details

Punishment, Politics and Culture
Type: Book
ISBN: 978-0-76231-072-2

Book part
Publication date: 10 April 2007

Rose Ernst

This article examines the persistence of a “rights” movement in a political environment rife with the language of personal responsibility. Through an analysis of…

Abstract

This article examines the persistence of a “rights” movement in a political environment rife with the language of personal responsibility. Through an analysis of interviews of welfare rights activists in three states, this article explores the frequency and type of both “rights” and “needs” discourse frameworks. Neither rights nor needs language is employed frequently in the interviews. Activists do not view the language of rights and needs as necessarily conflictual. Furthermore, race appears to play some role in discourse choices between rights and needs. African American women utilize both rights and needs rhetoric, while White women prefer needs language. The results offer evidence of the centrality of race in understanding discourse choices among those struggling to gain recognition of basic human needs and rights.

Details

Studies in Law, Politics and Society
Type: Book
ISBN: 978-0-7623-1324-2

Book part
Publication date: 1 June 2011

Patricia C. Williams

The number of nontraditional students continues to rise on college campuses across the nation, with women outnumbering males. In spite of their growing presence at…

Abstract

The number of nontraditional students continues to rise on college campuses across the nation, with women outnumbering males. In spite of their growing presence at institutions of higher education, nontraditional students have low retention and graduation rates (Taniguchi & Kaufman, 2005). Since Black women comprise a large part of this population and face a number of the stressors that often serve as deterrents to the successful completion of their undergraduate degrees, this study aims to tell the stories of five selected nontraditional Black female students attending a predominantly White Ivy-league institution by examining the challenges they faced and the factors that contributed to the academic success of these women. For the purpose of this study, academic success is defined as having completed baccalaureate degree requirements and graduated with a B- or higher average or the equivalent 2.75 grade point index (GPA). This chapter hopes to address the question: What is it that enables some Black women to face the daunting challenges in their lives, attend a rigorous Ivy-league school, and still obtain their bachelor's degree? The answers to this question should enable policy makers and school administrators to implement programs and practices that will improve the retention and graduation rates of all nontraditional students.

Details

Support Systems and Services for Diverse Populations: Considering the Intersection of Race, Gender, and the Needs of Black Female Undergraduates
Type: Book
ISBN: 978-0-85724-943-2

Article
Publication date: 1 June 2006

Glen D. Moyes, Patricia A. Williams and Bruce Koch

The purpose of this paper is to investigate the effects of age and gender upon the level of job satisfaction of accounting professionals as well as examine if gender and…

5692

Abstract

Purpose

The purpose of this paper is to investigate the effects of age and gender upon the level of job satisfaction of accounting professionals as well as examine if gender and age lead to differences in their perceptions of work‐related attributes such as advancement opportunities and relations with supervisors.

Design/methodology/approach

Questionnaires were mailed to 1,000 accounting professionals and 245 useable questionnaires were received (193 were returned due to incorrect address) resulting in a 30 percent response rate. The questionnaire was designed with a six‐point Likert scale to measure the respondent perceptions concerning 78 factors that may influence their level of job satisfaction. Factor analysis with a varimax rotation reduced the 78 factors down to nine factor groups. These factors or work‐related attributes became the nine independent variables for six regression models. The sample was subdivided based by age and gender differently for each of the six regression models. The dependent variable represented the level of job satisfaction perceived by the accounting professionals surveyed.

Findings

As a result of the six regression models, the six following factors or work‐related attributes are significant to age and/or gender: job fulfillment, treatment by peers and supervisors, promotion and advancement opportunities, supervisors, gender discrimination and employee relations with coworkers. The remaining three factors or work‐related attributes are not significant with age and/or gender: amount of compensation, fringe benefits provided and amount of workload required.

Research limitations/implications

The sample includes alumni from a private university located in a large metropolitan area on the east coast of the USA, the results are not representative of all accounting professionals. Thus, our findings cannot be generalized to the larger population of American accounting professionals.

Practical implications

Employers can incorporate the findings of this study in their organizations to assist in improving the overall level of job satisfaction of their accounting professional employees, especially involving gender or age issues.

Originality/value

This study shows boards of directors and executive managers which specific work‐related attributes to improve for the purpose of increasing the retention rate and decreasing turnover rate of their accounting professionals in critical positions within those organizations.

Details

Managerial Auditing Journal, vol. 21 no. 5
Type: Research Article
ISSN: 0268-6902

Keywords

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