Search results

The purpose of this paper is to describe the development, implementation and initial evaluation of the Geriatric Flying Squad's reciprocal referral pathways with emergency responders including New South Wales Ambulance, Police and Fire and Rescue. These innovative pathways and model of care were developed to improve access to multidisciplinary services for vulnerable community dwelling frail older people with the intent of improving health and quality of life outcomes by providing an alternative to hospital admission.

This is a case study describing the review of the Geriatric Flying Squad's referral database and quality improvement initiative to streamline referrals amongst the various emergency responders in the local health district. The implementation and initial evaluation of the project through online survey are further described.

Sustainable cross-sector collaboration can be achieved through building reciprocal pathways between an existing rapid response geriatric outreach service and emergency responders including Ambulance, Police, Fire and Rescue. Historically, emergency services would have transferred this group to the emergency department. These pathways exemplify person-centred care, underpinned by a multidisciplinary, rapid response team, providing an alternative referral pathway for first responders, with the aim of improving whole of health outcomes for frail older people.

Enablers of these pathways include a single point of contact for agencies, extended hours to support referral pathways, education to increase capacity and awareness, comprehensive and timely comprehensive assessment and ongoing case management where required and contemporaneous cross-sector collaboration to meet the medical and psychosocial needs of the client.

The Geriatric Flying Squad reciprocal pathways are a unique model of care with a multi-agency approach to addressing frail older people's whole of health needs.

Marketing; direct sales and networking in marketing.

Undergraduate marketing students.

What are the main problems faced by direct sellers in Mexico within a selling context based on social networking? This case has the objective to approach the difficulties direct sellers face in their operations in order to address potential bottlenecks inhibiting the flow of sales. In the present case, direct sellers expressed openly their personal views about the issues they generally had to deal with in order to survive in a highly competitive market, namely the market of cosmetic and beauty products. The decision of whether to implement changes to improve the flow of sells through the network created by direct sellers would eventually affect direct sellers performance given that they are the final appendix of the selling chain. This case helps to develop a direct seller typology for direct selling success. Accordingly, it highlights the importance of every element participating in a business. Summarizing, it strategically links direct sellers performance with the overall business performance.

The case contributes to the analysis of personality attributes of sellers and the elements affecting market penetration of cosmetic and beauty products. It is also interesting to observe how some foreign brands have become iconic in the local direct selling businesses. This case also contributes to developing tactical competition to strategic planning of marketing of direct selling in emerging markets. Particular learning objectives are as follows: analyse marketing planning from a perspective of decentralization and growth and explore creative possibilities for sustainable growth of this kind of business; stimulate strategic thinking concerning system operation and free bottle necks of selling channels by analysing the effect of system subordination of operations and training to upper levels of vendors; analyse the brand expansion process and loyalty development of customers in a competitive market of products that are sold in network.

Teaching notes are available for educators only. Please contact your library to gain login details or e-mail support@emeraldinsight.com to request teaching notes.

A key challenge found in additive manufacturing is the difficulty to produce components with replicable microstructure and mechanical performance in distinct orientations. This study aims to investigate the influence of build orientation on the fracture toughness of additively manufactured AlSi10Mg specimens.

The AlSi10Mg specimens were manufactured using the selective laser melting (SLM) technology. The fracture toughness was experimentally determined (under ASTM E399-09) using C(T) specimens manufactured in different orientations. The microstructure of the specimens was examined using metallography to determine the effects of grain orientation on fracture toughness.

The fracture toughness magnitude of manufactured specimens ranged between 36 and 50 MPam, which closely matched conventional bulk material and literature values regarding AlSi10Mg components. The C(T) specimens printed in the T-L orientation yielded the highest fracture toughness. The grain orientation and fracture toughness values confirm the anisotropic nature of SLM parts where the T-L-oriented specimen obtained the highest K_IC value. A clear interaction between the melt pool boundaries and micro-slipping during the loading application was observed.

The novelty of this paper consists in elucidating the relationship between grain orientation and fracture toughness of additively manufactured AlSi10Mg specimens because of the anisotropy generated by the different melting pool boundaries and orientations in SLM. The findings show that melt pool boundaries can behave as easier pathways for cracks to propagate and subsequently reduce the fracture toughness of specimens with cracks perpendicular to the build direction.

An experimental and numerical study of thermal profiles of 316 L stainless steel during selective laser melting (SLM) was developed. This study aims to present a novel approach to determine the significance and contribution of thermal numerical modeling enhancement factors of SLM.

Surface and volumetric heat models were proposed to compare the laser interaction with the powder bed and substrate, considering the powder size, absorptance and propagation of the laser energy through the effective depth of the metal layer. The approach consists in evaluating the contribution of the thermal conductivity anisotropic enhancement factors to establish the factors that minimized the error of the predicted results vs the experimental data.

The level of confidence of the carried-out analysis is of 97.8% for the width of the melt pool and of 99.8% for the depth of the melt pool. The enhancement factors of the y and z spatial coordinates influence the most in the predicted melt pool geometry.

Nevertheless, the methodology presented in this study is not limited to 316 L stainless steel and can be applied to any metallic material used for SLM processes.

This study is focused on 316 L stainless steel, which is commonly used in SLM and is considered a durable material for high-temperature, high-corrosion and high-stress situations.

The additive manufacturing (AM) technology is a relatively new technology becoming global. The AM technology may have health benefits when compared to the conventional industrial processes, as the workers avoid extended periods of exposure present in conventional manufacturing.

This study presents a novel approach to determine the significance and contribution of thermal numerical modeling enhancement factors of SLM. It was found that the volumetric heat model and anisotropic enhancement thermal approaches used in the present research, had a good agreement with experimental results.

Research on Latina administrative leadership, education, professional development, employment, and retention is limited in the literature. The majority of researchs on Latinas have been conducted in public schools with superintendents and in community colleges with faculty and administrators. Research shows that there are statistically fewer Latina faculty and administrators in higher education than other female ethnic minorities (de los Santos & Vega, 2008). The chapter focuses on Latina presidents and chancellors at Hispanic-serving institutions in the United States excluding Puerto Rico.

The literature on women of color (WOC) faculty is replete with accounts of marginalization (Balderrama, Texeira, & Valdez, 2006; Benjamin, 1997; Garcia, 2005; John, 1997; Li & Beckett, 2006; McKay, 1997; Reyes, 2005). For instance, Balderrama et al. (2006) explains, “I come from a family of survivors, but I never realized it would come to that in academia …Little did I know I was entering one of the bastions of conservative ideology and practices – a far cry from a meritocracy working for the public good” (Balderrama et al., 2006, p. 224). Concomitantly, the higher education literature extols the presence of race and gender diversity because they are associated with elevated learning outcomes and intercultural engagement (Chang, 2002; Gurin, 1999; Milem & Hakuta, 2002). Therein lies the quandary. Given the importance of illuminating the challenges that WOC face within the academy, how then can that discourse be broadened to include empirical and theoretical claims about the relationship between WOC agency and structural transformation? In other words, how can WOC move beyond or within structural constraints to contribute to the teaching and learning environment? Equally important, how does the presence of WOC encourage a diversity conversation beyond student learning outcomes to one that emphasizes social equity? This chapter intends to participate in these emergent conversations in two ways. First, drawing from an empirical study of Black female faculty, I discuss how the participants contributed to their institutions and how those contributions embody and expand on the following diversity narratives: structural access and climate, learning outcomes, intercultural competencies, and meritocracy. Second, I theoretically expound upon the Black female faculty findings to discuss implications for similarly situated WOC. In all, this chapter demonstrates that difference – a woman of color difference – dislodges reactionary strongholds within the academic enterprise.

Based on the emerging view of supply chains as complex adaptive systems, this paper aims to build and test an analytical model for resilience assessment surrounding supply chain risks at the level of the supply chain system and its individual tiers.

To address the purpose of this study, a multimethod research approach is adopted as follows: first, data envelopment analysis (DEA) modelling and fuzzy set theory are used to build a fuzzy network DEA model to assess risk resilience of the overall supply chains and their individual tiers; next, the proposed model is tested using a survey of 150 middle- and top-level managers representing nine industry sectors in Iran.

The survey results show a substantial variation in resilience ratings between the overall supply chains characterizing nine industry sectors in Iran and their individual tiers (upstream, downstream and organizational processes). The findings indicate that the system-wide characteristic of resilience of the overall supply chain is not necessarily indicative of the resilience of its individual tiers.

High efficiency scores of a number of tiers forming a supply chain are shown to have only a limited effect on the overall efficiency score of the resulting supply chain. Overall, our research findings confirm the necessity of adopting both the system-wide and tier-specific approach by analysts and decision makers when assessing supply chain resilience. Integrated as part of risk response and mitigation process, the information obtained through such analytical approach ensures timely identification and mitigation of major sources of risk in the supply chains.

Supply chain resilience assessment models rarely consider resilience to risks at the level of individual supply chain tiers, focusing instead on the system-wide characteristics of supply chain resilience. The proposed analytical model allows for the assessment of supply chain resilience among individual tiers for a wide range of supply chain risks categorized as upstream, downstream, organizational, network and external.

Marginalization exists in many organizations, despite a zero-tolerance stance on discrimination, abuse and harassment. Human resource development (HRD) professionals are increasingly asked to respond to the calls for crucial conversations on race and diversity. However, traditional HRD methods and tools may not be sufficient to address and eradicate racism in the workplace. The usage of testimonio could enable oppressed groups to communicate their narratives to counter stereotypes. This paper aims to describe testimonio and the various ways it can be used as a research methodology and to perturb the dominant practices in the workplace.

This conceptual paper uses testimonio, a narrative methodology with Latin American roots in indigenous oral storytelling, to expand beyond Eurocentric qualitative approaches to capture the voices of marginalized groups. This study gives examples and theorizes how leaders, including human resource professionals, may use this approach to give voice to underrepresented stakeholders in the margins of organizations. Testimonio serves as a non-Eurocentric framework and venue to legitimize their stories. Their voices are assets, enriching while transforming and perturbing and so are needed for communities and organizations to foster a just and sustainable culture and climate.

The use of testimonio as an HRD approach to amplify unrepresented voices in the workplace may be an asset to HRD professionals. However, to realize the full potential of this research tradition in HRD, researchers and practitioners must create more space where trust is present for these groups to tell stories that matter most to them.

This study on the testimonio approach provides a view into organizational power dynamics and voices from the margins. It serves as a means to acknowledge the voices of underrepresented stakeholders in the workplace. HRD scholars should contribute to organizational effectiveness and inclusive workplace climate by using scholarship to highlight the harm of marginalizing policies and behaviors.

Testimonio implies that HRD practitioners in positions of privilege should use their authority to foreground the voices of marginalized individuals who are typically silenced. This can be accomplished by prioritizing unheard voices in the work of HRD professionals. Testimonio as a methodological approach and workplace tool highlights the personal experiences of oppressed groups who experience social injustice, particularly racism. This method encourages organizations that do not operate in a culturally sensitive and inclusive environment to reconsider the discourse that influences their social position.

While there is a clear need to address inequities, few practical inquiry tools are presented. Moreover, through their epistemologies and research procedures, scholars and practitioners may unintentionally maintain and reinforce existing inequitable structures and processes. This paper presents testimonio as a non-Western alternative to Eurocentric qualitative research methodologies to perturb dominant practices in HRD.

Wicked problems are causally complex, lack definite solutions, and re-emerge in different guises. This paper discusses how new ways of organizing emerge to tackle changing manifestations of wicked problems. Focusing on the wicked problem of poverty, we conducted a longitudinal study of Fe y Alegria (FyA), one of the world’s largest non-governmental organization, which provides education for the poor across 21 countries in Latin America and Africa. Drawing on archival and ethnographic data, we trace the historical narratives of how FyA defined poverty as a problem and developed new ways of organizing, from its foundation by a Jesuit priest in 1955 to its current networked structure. Our findings reveal the ongoing cycle of interpretive problem definition and organizing solutions for wicked problems. First, since there is no “true” formulation of a wicked problem, actors construct narrative explanations based on their understanding of the problem. Second, organizational solutions to a wicked problem are thus reflections of these narrative constructions. Third, emerging and changing narratives about what the problem is inspire new organizational responses. Our findings provide insights into the dynamic relationship between organizing for wicked problems, narratives, and the changing manifestations of wicked problems and grand challenges more broadly.