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Establishing a competitive advantage in today's dynamic environment involves optimizing an organization's exploration and exploitation strategy. This paper aims to explore how an open innovation strategy complements the organization's ambidextrous strategy in attaining a competitive advantage. Organizational ambidexterity and dynamic capability theories are also explored to investigate the impact of open innovation on the organization's ambidextrous strategy and competitive advantage – especially inbound and outbound open innovation.

The authors conducted a systematic literature review using Boolean search techniques, which was focused on the research fields of the sub-areas of general management, strategy, innovation, organization studies, information management, entrepreneurship, international business, marketing, and economics, supplemented by the snowball technique.

Organizations that combine their ambidextrous strategy with open innovation attributes achieve a competitive advantage through developing their dynamic capabilities by which organizations change their value proposition. This study also shows that an ambidextrous strategy should no longer be viewed as a structural solution implemented by management, but also as a bottom-up intervention. Additionally, the authors found that the organization's dynamic capabilities establish a feedback loop, which changes the organization's ambidextrous strategy to resolve the efficiency–agility paradox.

Previous research has focused on strategic orientation; however, hardly any research has investigated how the interrelatedness of open innovation, organizational ambidexterity and dynamic capabilities support a competitive advantage. The authors present a conceptual model that inspires new research avenues.

This study aims to contribute to the open innovation (OI) literature by investigating the transitions between three phases in the OI process (i.e. idea generation, idea promotion and idea realization) and how these are moderated by different forms of shared leadership (i.e. transactional, and transformational) as perceived by participants in the OI process.

The authors tested a set of hypotheses using moderated mediation PLS-SEM models on a bootstrapped sample of OI participants (N = 173).

The authors found a direct relationship between idea generation and realization, as well as indirectly through idea promotion. This study implies that the promotion of ideas by participants can be beneficial in inter-organizational OI teams, as promotion of ideas provides a linkage between the generation of ideas and the idea realization phase. However, while shared leadership has been shown to be beneficial in conventional teams, the authors found evidence that this may not be the case in inter-organizational OI teams. Higher levels of shared transformational leadership from colleagues with whom employees do not share the same organizational background may hamper the promotion of ideas.

In contrast to the mainstream view, the authors found significant evidence that transformational shared leadership negatively moderates the direct relationship between idea generation and the promotion of ideas and the indirect relationship between idea generation and realization via idea promotion.

This mixed-method study aims to contribute to the scholarly debate by outlining an individual-level theoretical framework for public value creation and evaluation that builds upon a social exchange perspective. It provides insights into the normative frames of primary stakeholders in the Dutch care at home sector, that is professionals, managers, clients and informal care providers.

A mixed-method design comprising a customized survey among 349 stakeholders, preceded by 31 in-depth interviews was used.

This empirical work shows differences and similarities in the stakeholders' normative frames revealed via three dimensions of expectations regarding the process of care delivery: personal contact, impact of rules and procedures and communication.

These differences in interpretation have implications for the measurement and evaluation of public value creation.

By statistically and methodologically exploring the different expectations' scales that are developed, we intend to work toward a measure for public value creation, which can be used in future empirical work.

Peters and Waterman brought the concept of excellence into the conscious practice of organizations during the early 1980s. Theory has timidly followed afterwards. However, the concept existed before and it is broadly used nowadays. This article attempts to synthesize the evolution of excellence, especially in the last 20 years, during which time some legitimate counter developments have shown important limits for these “excellence stages”. Those counter developments tend to be enlightening but have often brought about confusion. Where could excellence be tomorrow and what should organizations do about it? Concludes from this analysis that: deep conceptual work is necessary; the importance of implementation is often mentioned in the literature but not addressed in detail; the idea of sustainability may need further development, especially concerning a clear separation between the socio‐ecological and the competitive advantage perspectives; the different excellence approaches have not looked deeply into the differences between large and small enterprises, public and private sectors, and the organization itself and its components.

This article uses stories from organisations to show how the “Helvig Square” can be an accessible and stimulating tool for managers learning to manage paradox. Many of us have been socialised and educated into binary, “either/or” thinking. As managers we find it hard to cope with current management dilemmas, such as how to plan and stay flexible, how to devolve decisions and keep corporate focus. In this article we build on the work of Pascale who uses the concept of paradox and working with “contending opposites”. This is important thinking, but we show how people can still be entrenched in opposing camps and unable to engage in meaningful dialogue. We explore how managers can expand their thinking through using the Helvig Square. This framework provides a tool which represents the problem more fully, offers a means of analysis and enables a focus on action.

In two previous articles on “The New World of Work” (ICT, November 1982) and “The Creative Re‐integration of Business” (ICT, May 1983) I sketched out an agenda for business, tomorrow. Armed with what seemed to me home truths, I ventured across the Atlantic, to attend a conference on Organisational Transformation in New Hampshire. As I began to listen to those agents of transformation in the “land of plenty”, I became progressively more concerned. For the cupboard was bare. It was plain for me to see that the Americans had no fundamental answers. They were being stymied not by the great Russian Bear, but by their own projections on to the Japanese. So, I would have to gain confidence in my own answers.

Academic research in the area of sports marketing has concentrated on bi‐lateral relationships, such as that linking a sponsor with the recipient of support, or that between the audience and a particular sport. Yet the industry, made of many relationships, involves probably more than the mere sum of all these bi‐lateral links. This paper first relates the principles of relationship marketing to the sports industry and presents a graphical representation of its multiple players and the relationships that bind them. Then, based on qualitative information obtained from the Australian Cricket Board, it illustrates how this industry map can be used by any player in the industry in order to identify and prioritise those relationship links in order to develop successful marketing strategies. It is suggested that industry mapping linked with the relationship marketing focus, can be the anchor for quality service improvements in the sports industry.

This paper aims to introduce the theme of the special issue – diversity management beyond the business case. It addresses two main questions: first, how increased diversification within workgroups or labour is dealt with via diversity management, and second what the effects are of this increased diversity for group performance.

The different contributions are embedded into two important discussions in the literature: problems with the concept of diversity and problems with outcomes of diversity management.

Reflecting on the contributions to this special issue, it is argued that solely emphasizing business case arguments for supporting the implementation of diversity management may be rather risky. They conclude with a plea for emphasis on arguments of justice and sustainability of the employment relationship and discuss future avenues for research.

The paper shows the difficulty of universally applying the concept of diversity and diversity management. In addition, it shows that the claimed positive impact of diversity management is contingent on several factors.

The purpose of this paper is to give an overview of the work of the Dutch government's “Taskforce Part‐time Plus” set up to stimulate longer working hours for particularly Dutch women holding part‐time jobs of less than 24 h per week, to help counteract a predicted structural shortage of manpower.

In 2009, the Taskforce commissioned two studies. The first study comprised three surveys, respectively, among: women holding smaller part‐time jobs; full‐time working men; and employers. The second study focused on the relationship between ambition, working hours and gender. A survey of 7,000 male and female labour‐market participants was combined with qualitative data collection, encompassing focus group interviews with 35 male and female part‐time workers and their managers, and three group model building sessions.

The first study showed that only a small amount of Dutch part‐time working women is willing to work longer hours in the short term. In the second study, the hypothesis that women's lower working hours could be explained by a lack of career ambition was rejected. However, the results showed that women did neither feel challenged, nor supported by their working and household conditions to extend their working hours to realize their ambitions (in the short run).

The paper illustrates that, in the Dutch case and in some contexts, greater equality, diversity and inclusion not only demands support for reduced work‐loads, but rather calls for a new culture in which women's marginal labour‐market participation does not remain unquestioned.

The purpose of this paper is to contribute to two related contemporary debates on the changing views of the employment relation and on the adoption of telework as a new work practice by analyzing line managers' general telework‐attitude formation processes, and possible outcomes in concrete request situations, mirroring managers' views of the employment relationship.

This multi‐method study among 65 managers in six financial‐sector organizations comprises two parts. The interview part focuses on managers' arguments for or against telework in their departments, and how these are weighed in the telework‐attitude formation process. In the vignette study, managers assess their attitudes towards specific, hypothetical, but realistic telework requests of fictive employees in their departments.

Combining the results of both studies, it is shown that the governance view dominates. Some managers, however, consider telework an “idiosyncratic deal.” Particularly in telework‐request situations, also the exchange view enters into the managers' perceptual frames. In order to decrease managers' ambivalence towards telework, the human resource management (HRM)‐system needs to be internally consistent and based on a view of the employment relationship which stresses commitment and trust as guiding principles, rather than control and coordination.

Employing a “configurational approach to strategic HRM,” this paper focuses on the importance of the “embeddedness” of telework practices in larger HRM‐systems in general, and the role of cultural obstacles in particular. Telework arguments are considered the HR principles guiding the telework‐attitude formation process, and mirroring managers' views of the employment relationship as part of their workforce philosophies.